Bank of America (with Drive-thru ATM) Washington Ave, Houston

The customer service here has gone way down hill. The lines are so long. These big banks are able to obtain customers by their size and scale. But they take their customers for granted. Its hard to compete against the ubiquity of BofA's atm network. So they feel like they can just do whatever they want and jerk customers around. As a person of color, I wait for like 15 minutes for the teller. She started doing some task the moment she saw me. The line got longer behind me as I waited. Then when it finally came my turn to only other teller on duty. She finally took her next customer, a white man. These tellers are just completely racist!

DO NOT TRUST BOA WITH YOUR MONEY. This institution is incompetent, has suspect ethics, and terrible customer service. When you try to handle issues politely and send letters with all the proof requested they will turn around and gaslight you saying you didn't supply the proof requested. You will patiently try again and confirm again they received all the required the documents and then they will send you a letter back saying they don't have enough proof and name exactly the proof you supplied as what is missing.

Couldn’t be happier with my visit to Bank of America today. I couldn’t resolve my issue via the 800 number so I had to come in person. I was ready to angrily disputed a couple of transactions but fortunately it never even came close to that. Krystal was the lovely woman who assisted me. She was super quick (I waited like less than a minute) and was able to resolve my issue in under 5 minutes! I should have came straight here from the beginning. Will be doing so if I ever have issues again! Highly recommend this location! The location is safe, the place is nice and clean, and everyone is very friendly!

I did not want to have to physically go into the bank, so I was a little annoyed to be there. However, I had an AMAZING experience with Keddria. She was patient, but also direct and incredibly helpful. She went above and beyond, and her kindness radiated even from behind her mask. 10/10 will try to go to her for all my future banking needs.

Scheduled an appointment for a notary service only to find out they only notarize certain documents. Wasted our time and we’re rude when informing us.

Terrible customer service. DO NOT BANK with BoA!!! - edit - thanks for the automated response to the bad review. I am not interested in actively following up with your organization. Rather, I would prefer you adjust your policies and train your people to take care of customers the first time, when they’re there in the lobby. I do not have, nor will I ever have, an Account with BoA because of the lack of customer friendly policies and the lack of welcoming, accommodating staff. A resounding “no” was all I was told today. You are in a SERVICE industry. It is literally your JOB to meet and exceed the needs of current and potential customers. None of what I experienced today (and previous interactions with BoA) leads me to believe customer relations matter to your organization.

Update - Funny how they reach out on google reviews right away. They had their chance in the branch. This is not a normal bank. Their policies are terrible. Not the normal customer service you'd receive anywhere else! This is by far the worst bank I've ever used. I'm making the switch out of this place! Every little thing that is simple for a regular bank is a huge issue! This is by far the worst experience for my business partners and myself.

Today I had a frustrating issue at the branch, and I could have easily been turned away. But luckily I was referred to an employee by the name of Mr. Brandon Artis that truly shined bright and proved that he sincerely cared about helping me and my husband. He went above and beyond the call of duty to ensure that everything possible was done to solve our problem. A stellar employee. Highly recommend him for all of your financial solutions. He will take GREAT care of you. 👍🏽👍🏽

Absolutely awful. Every time I’ve been here they only have 1 teller working and enough spots for 8. Never staffed. Rude branch manager when speaking to him. Never would recommend.

I DO NOT FEEL SAFE at this location. I was followed from the bank lobby and robbed nearby. Obviously there are major safety concerns. The bank hasn’t even called me back about this, and this branch is know. For never answering its local phone number.