Bank of America (with Drive-thru ATM) St Charles Pl, Cary

This branch at why b of a at 1001 St Charles pl 1001 cary nc ihas been closed Monday(for teen day?!) and tuday Tuseday, no logical or clear reason or when is going reopen. My wife had important transaction that only could be followed in this branch, now up on the air. FYI: to respond B of A comment we did go to different branch at High house road in Cary but they could not help and asked that we go back to branch where her account is (the one that is closed).

Amazing people work here! Kind, patient, sympathetic, knowledgeable, super friendly, I could go on and on. My elderly mom has needed a lot of financial help in the past year, and the team here has always gone above and beyond to help her feel comfortable and confident in her banking needs, and is always greeted like family.

Very bad customer service for which BOFA known for. I am with them for last 11 years. Now is the time go somewhere else I guess. This branch manager is horrible in terms of customer service.

They are lazy they don't like to help !

Wonderful service. We have been to other branch but The staffs here are great. Jay was the one who helped us. He made sure to answer every question we had. We are so pleased with our experience. Thank you.

Awesome service. Management was super nice but I really want to press that Anna was AMAZING! I’d give 10 stars if I could. She was very nice, extremely knowledgeable, and made us feel important by remembering little details from our previous visit. My husband and I felt like family there just from Anna and her manager remembering who we were by only us going in twice!! I’m telling you, the way Anna treated us, that lady needs a raise!! We loved her.

Good service this morning....l was finish in 3 minutes l lost my card in the ATM they ordered me another in a few seconds...it will arrive in 4 business days... It was awesome they took care of all my needs I would recommend everybody to come to Harrison Avenue thanks so much Bank of America 👍👍👍👍

The staff are incredible! You will not regret visiting this bank location. They are personable and always put in there best work to accommodate your situation. They protected my livelihood when I was at my lowest, and gave me a new breath when I didn't know where else to turn. I'm now starting a new business venture and looking towards the positives. Thank you Jay and Shawn for your service!

Drive thru banking was shut down and appeared to be so longer term. Drive-up ATM open. Lobby closed last time I was there (Oct 23).

I continue to be dissapointed with BOA. I went to the office today and it was temporarily close along with other branch. If it continue to be this way I will be force to go to another banking system. It is so sad because I have been with the bank for over 40 years. I also had a bad experience about a month ago wating in line for an hour.