Bank of America Financial Center Broadway, New York

I'm currently in this bank standing in line. I have been in line to see a teller FOR OVER AN HOUR!! And there are still three people ahead of me. This is absolutely ridiculous and unacceptable. How is there only one teller working? There is literally a line out the door and down the block. You can't possibly believe there is any valid excuse for this type of service. People have lives and shouldn't have to waste an entire afternoon in the bank for something that should literally take 5 minutes. And this isn't the first time I've waited for a stupid amount of time for a teller in this bank.

Horrible service, no one ever picks up the phone, or calls you back, wait is 2 hours even with an appointment. Dismissive staff, Very frustrating experience. Went from bad to worst. hope someone from the bank is paying attention to these reviews. Because they definitely are nothing to be proud off. Shame on you the way you treat your customers!

Place is extremely slow, security guards think they are tellers, until you ask them bank related questions…..

This bank is temporarily closed with no tellers/bankers and has no cash at the ATM. If you want cash go to the branch at 168th Street and Broadway by the Starbucks.

Worse Bank Branch in the world. Absolutely horrible service. Four teller windows and usually only having 1 or 2 very slow tellers at peak time. Usual wait time to make a simple deposit is about 30 - 40 minutes which is totally unacceptable. Fire management cause if there is any manager, he / she is definitely not doing their job. I go to this particular branch because it is the closest and only one in my immediate neighborhood.

I saw that this bank had a very low rating, but I decided to give it a chance anyway. So a spend my time and money to get to the bank, and when I attempt to open the door, I was stopped by the security guard and told that no tellers were working today. What???

I own a business in Washington Heights. I had a terrible experience trying to open a business account. The bank representatives seemed poorly trained, disoriented and indifferent to opening a new business account. I arrived to the bank at about 11:00 am and was hoping to be out by noon. I had to wait approximately 35 minutes for the business representative who was not attending a client in his office. I returned to my business to get additional business records. When I returned at 2 p.m. the business service representative stated he would attend to me shortly despite having met with him already at 11:00 am. He saw the next client while I waited approximately 45 minutes. I left and ordered a slice of pizza. When I returned the same business representative was with the same client. I waited another 15 minutes. I gave up waiting and asked for my papers back. I lost a day of work at my business trying to open a business account. I prefer to take my business downtown where the service is prompt, reliability and the competency of the employees are more reliable. Management should pay closer attention to this branch!

One teller moving extremely slow and the wait on the line is at-least 2 hours. Bank has other staff walking around but one person actually working. After waiting two hours I find out they are not able to help me and don’t have the branch managers number.

This the worst customers services I've ever seen! I was there this past Saturday mid noon and waited on line for over 40 minutes or more. They only had one bank teller working the long line that went around approximately 15 people. After waiting for almost 40 minutes and giving complaints to the manager herself than she decided to take customers service when she should have done that a long time. It's ashamed of being a large financial institutions branch to be understaffed with only 1 bank teller and the manager! What's very upsetting is that Bank of America is making a lot of profits of people finances and they can't afford to staff more tellers.

I been going to this branch for 16 years and is not the same bank. The service is on the floor and now they even lock the ATMs during the weekends on both of their ATMs by my house (171st and Broadway ATMs and 168 st and Broadway ATMs). For me to get cash from my bank I have to walk 15 blocks to the nears BofA ATM (156 st and Broadway). I have to say this is the only branch office that I know is doing this (blocking their doors so we can’t even access our money through ATM) and I don’t think is a BofA thing, but is my neighbors branch office and they aren’t serving my community. If you guys don’t care about the community you serve Chase bank it is.

This branch is absolutely awful! Today I waited for more than 60 minutes to be helped. They had 1 teller and 3 Ladies walking around doing nothing!!! They have no respect for their own people. Is so evident that they abuse clients because they can. I went to deposited a large check and the Manager said I will not deposited because is with your middle name. I opened this account 15 years ago. I always deposit checks with my middle name with no problem. She is just intoxicated with power and no desire of helping clients. She perfectly could took me to her office, check my account history and see that I deposit check with my middle name all the time. ( I worked in Bank of America for 3 years. I know what can be done) Shame on you Bank of America! THIS MANAGER SHOULD BE FIRE AND ALL THE LAZY ONES WORKING IN THERE.

Yes it was busy and yes there was a bit of a wait (hence 4 not 5 stars) but I live in the city and there's a wait for everything so that wasn't a surprise. We wanted to see an associate to change some things with our accounts and each person we encountered smiled, and performed as a very competent professional! Our BOA rep Jenny was very polite and very helpful (5 stars!) and even stayed a bit after closing to finish things up. Above and beyond courtesy for sure! It's true they had only 2 tellers available but the reviews here seem to be all about the wait and their incompetence. Might I suggest you try out the BOA app? Why even mess with waiting for a teller when most of your issues can be resolved with their app in the comfort of your own home instead? I go to the bank perhaps 2-3 times a year, tops. It's great!

Unbelievable. The wait times in this bank are incredible. You'll spend 30-40 minutes just waiting... easily. They never have more than two tellers open, even at peak times. Management doesn't care, the service is horrible!