Bank of America Financial Center S Orange Ave, Orlando

Reshma Kapersaud was wonderful!! I'm Frank, and I came today with Raquel to get her new Credit Card. Unfortunately at our time of arrival we didn't had all the right documents for the appointment. So she waited for us to get our stuff ready in order to start. She was a sweetheart, and made our experience smooth and without complications (Also Raquel got approved!). Again, wonderful job from Reshma!

If I could give 0 stars I would. First, there are institutional/logistical issues of BoA that I experienced. Their website has no detailed info on exactly what documents they notarize. I tried calling (local banks and 1-800) for the answer and/or to schedule an appointment and could never reach anyone. Then, there were no available appointments through online scheduling for MONTHS at any Orlando locations. Finally, had to physically go in to schedule an appointment (for a different time) and ask if they could notarize our documents. We were scheduled for an appointment and assured our documents could be notarized. When the time came for the appointment, the two women there weren’t sure if the documents could be notarized. We were upset, obviously as we took time out of our days and drove from opposite side of town, with my elderly father. Finally, met with the notary and she was blatantly rude and either playing dumb so as to not help us or is just completely inept at her job. Told us we needed a notary AND witness for each person for each document. I cannot imagine that’s true in any way. She’s a horrendous employee. And I was proven right again: Bank of America is an awful institution.

Just a warning to Bank of America customers. Bank of America’s associates will play with your account and make changes without your permission. If you want a more secure account I’d recommend anywhere else. The people that work here are crummy people that go out of there way to make banking a problem.

Valued BofA/Merrill Lynch Clients - This Bank of America/Merrill Lynch location is open and is a full service Financial Center for all financial needs and priorities. Our old Financial Center located at 390 N Orange Ave is permanently closed and has relocated here to 300 S Orange Ave. Bank of America/Merrill Lynch has parking in the building for customers on the first floor and second floor of the parking garage.

Worst bank lied to me about when funds would be available then placed them on hold

I called Rebecca today and she was the most helpful person I've spoken to with any bank of america I've been to. She was able to answer my questions quickly and directly. She was kind and professional and I really appreciate her work. Thank you

Have an account debit and credit card account. On debit card have correct spelling of name on credit a different spelling tried to call customer service to make change they can’t fix customer service told me I need to go to bank location now I need to go out of my way to change this mistake that should’ve never happened. This is not the first time something like this happened thinking about staying with Navy Federal Credit Union.

I love how the manager did welcome me and she was very vey friendly and professional. Cashier worker were great and professional too. Definitely great location to go. Thank you Bank of America.

Have been to this branch multiple times & Ms. Rivera in loans has always been accommodating and extremely helpful! Thank you for your dedication & kindness

30 minute wait to cash a check with manager approval while there was no line. Trash service.