Bank of America Financial Center Squire Rd, Revere

The worst customer service ever! No because of the teller that was there but because she was the only one there in a location where theres 5 windows, mad disrespectful with the clients , having to wait for at least 20 minutes sometimes more. Might be changing bank soon.

The building needs more bank tellers, having one person manage dozens of people at once is a horrible idea. I came here on 11/2, arriving at 10:26 AM, I waited in line for 37 MINS. An outrageous amount of time to wait to just create a bank check. When I finally got to the teller it was 11:03 AM. I messed up on the name I send the check to. I was told by the banker teller that I couldn't make phone calls at the window because she had people to assist. Fast forwarding, I finally got my check issue sorted out. But when I returned the line was LONG AGAIN. When I got to the end of the line, it was 11:07 AM. When it was my turn to be attended, 22 MINS. Had passed, it was at that point 11:29 AM, again an outrageous amount of time to wait in line for a bank. This could all be solved if they had more bank tellers, but nope they don't. At other banks, there are long lines but multiple tellers at the window to eat up the line of patrons. This one has long lines but only one person working there. Do you see the problem here? My advice is to skip this bank, and if you won't or can't. Make sure to have everything prepared for the teller and know what you're doing. Otherwise, you'll have to wait in line for almost an hour. Or even more....

If I could give this place 0 stars I would without doubt. Do not go to this Bank of America unless it’s a last resort. They had 1 teller and I waited over an hour to simply change my pin. If you do have to go, see Josh he’s the only competent person with customer service skills in the whole building. And then they told me they couldn’t help me, typically at BoA there’s an associate walking around with an iPad helping people with questions as they wait in line. There was no such associate here. Also the associates were just rude to speak to. I typically go to the Newbury location and the difference in service and management is day and night. Never truly appreciated how informed and helpful they are there until now. Would recommend just banking at TD they would never be so crude and uninformed.

The worst bank you have. It doesn't open on time, doesn't have enough cash attendant. I definitely switched banks after 5 years at bofa.

This place is terrible , one teller dealing with a huge line and the lady at the desk is having a long conversation with customer about personal things without realizing there is 30 more people waiting. She had said thank you sir 20 times about him trying to sell her something . This is a bank take care of your customers worst location ever. A work place isn't the place for an employee to be discussing other services the customer will give them

Bad customer service, went there around 1:00 pm only to find the branch closed. Closed due to lunch break. I have a baby and don’t have time to come back. This is so unfair for those of us that are parents and cannot afford to wait for the bank to open.

Went to go cash a check at 3:15 and was told they were closing early due to the weather wich is understandable if y'all weren't open till 4 with 5 other customers in line not sure who's judgment call it was to close 30 min early not sure what kind of difference it will make but won't ever go back here

This bank closes at four during the week. Super useful hours. Now those TD Bank North commercials make sense. I got here just prior to closing (thank goodness) to get a replacement debit card. I've been waiting for fifteen minutes now. They're closed, how busy could they be?

Don’t even deserve one star-Poor poor Bank, horrible, instead of one bank teller tell the guy walking around inside dilly dallying -what nothing to go behind the counter and help out-Rotten, Rotten Bank, Extremely ROTTEN Bank make me Sick One teller, all the pressure on him Pretty pathetic

Horrible customer service, they never answer the phone, never have appointments available and manager never return phone calls when requested.