Rockland Trust Bank Broadway, Revere

I had got myself in big trouble with a predatory lender. The staff was kind and extremely helpful. They explained that the lender I was involved with was breaking the law and helped me fix the situation. Jesseline Espinal was very friendly and sat with me as we set up a new account. Branch manager Karen Gallo made me feel like protected. She is very intelligent and knew what I needed to do legally. All an all it was a great experience. I felt cared for and would recommend this branch to anyone.

I've had my business account with this bank for over five years. Every single time I come here, its as if they find a way to make an issue of the most simplest transactions. Mainly deposits. Today was the last for me. My customers give me checks issued to them in their name. They want me to have a form filled out to have my customer sign, copy of their license. Fingerprints only thing missing. Yet, if I go to any other branch, they simply deposit. This branch is the main reason why I left to another bank, that actually appreciates my business and doesn't make me feel like a second class customer when I come in. Don't bother. Save yourself the time you wait in the drive thru and headache.

I called them and they never picked up. Over 30min of wait

Can’t get though to a branch. What’s the point of advertising your local when they just flip you to an 800 number

Terrible!!!! What’s the point of depositing check from your phone when they never go through? Amazes me!! GO TO ANOTHER BANK

They have one of the worst banker out there no respect for customer special if you want to do notary they will find out thousand reasons not to do it. She needs to be fired worst customer service experience ever

Worst bank this branch is the worst of all of them I’ve ever dealt with when they were East Boston Savings they were great always helpful and friendly since the rockland trust merger their customer service has been horrendous and it’s sad to say that after almost 40 years I’ve gone to another bank and am leaving this bank as I recommend everyone does!!!!

Staff is more often unpleasant than not every transaction takes longer then promised and the hours suck

Worse costumer service ever!! That tellers don’t even have a tag name to give the right complains!! She is just so arrogant & rude! If she doesn’t like her job she should look tour different directions thats is nothing to do with costumers

I had been a customer of E.B.S.B. For over 15 years...I find Rockland trust to be very easy to deal with. I was surprised to see many negative reviews....I couldn't disagree more !!