Bank of America Financial Center E 53rd St, Chicago

Depositing a check while asking questions about availability and things of that matter I was informed funds would be available next day only to receive communication that an extended hold would be necessary. I specifically asked the bank employee about this possibility and was assured that funds would be available. After missing out on real estate opportunities due to this banks negligence in information, I will no longer bank with BOA and would suggest others find a different banking institution

Long lines, no tellers. This is consistently the case at this branch. The lines curve throughout the branch. Even then they will still typically have one teller operation even during peak hours. Ive even been here when there is a long line, three tellers but only one of them taking customers while the other two sit at their station doing everything in their power to avoid eye contact. Unreal. This is a busy branch, there are not a lot of BoA branches on the southside. Get more staff!!!

The lady security guard is always standing outside while on the clock talking on her phone. How could she possibly be paying attention?

Your money is not secure with Bank of America. I ended my previous job in Chicago on June 10 and started a new job in New Mexico on July 10. Moving implied expenses, and landlords typically collect a triple rent for the first payment: the first month, the last month, and the security deposit. I received my first paycheck at the end of the month, but there were no ATMs in Los Alamos or nearby towns. How to deposit my check? I called BofA, and after a 10 – 15 min wait, a representative answered. His response to my question was: "You could probably try ATMs of other banks, but I am not sure." Because he was not confident enough in his responses, I made another call. This representative said I should not deposit checks in ATMs of other banks, or I would lose my funds. So how to deposit a check? Then I remembered a YouTube commercial of BofA on mobile deposit (the one with the llama). The representatives were not aware of this option, apparently. I tried it, and the next day my funds were both present and available. I scheduled a few payments like credit cards and auto loans from my checking account. The next day, the check was placed on hold, and BofA charged me $35 and not once, but for every ACH. My funds were not available for use. I called BofA, but the representative refused to cooperate. She said she did not know who my employer and whether it had funds to pay my salary (Los Alamos National Laboratory, 11500 employees). A week later, the funds became available, but a phone representative agreed to refund only one $35 fee. Another representative asked me to call him the next day or call someone else because he had refunded too much in fees for the day. A week later, a Tweeter representative refunded the rest. It looks like it depends on who picks up the phone at BofA. Shortly after that, I received a letter in my mail saying that my check had been placed on hold and that I would be refunded all the fees for all the payments scheduled from my account during the hold if there had been enough funds, which there would have been. So why did the first representative kept refusing to refund the fees even after the hold had been lifted? The reps' favorite response is: "I cannot be responsible for what other representatives say." And when I asked to connect me to someone who is responsible, they refused. Is there at BofA someone responsible for what the reps say? Finally, I made a purchase with my debit card (not a subscription, not a recurring transaction), but did not check if I had enough funds. BofA processed the transaction and charged me $35. With Chase, US Bank, or Wells Fargo, the transaction would have simply been declined. I called BofA, and the representative said it was a recurring transaction. I said it was a single purchase and asked for a definition of a recurring transaction. The representative did not provide me with one. I thought fine and asked him to point me out to the definition in the account agreement, to tell me the page number and the paragraph. He replied: "What do you want me to do? Refund you the $35? No, you've already been refunded too many times this year." Sure, but that was for the check that had been placed on hold, and the Bank had promised to refund all of the fees in the letter. The representative said: "You can do whatever you want." At the end, he added: "I hope I provided a world-class service." Why did he say that? He did not know the definition of a recurrent transaction or where it was in the checking account agreement. In my experience of checking with Chase, Wells Fargo, US Bank, BofA, and PNC, Bank of America is the worst.

Location ATM's are still out of order. And if you do get lucky enough to use the ATM make sure you want $100 in cash because that is the only option. I'm switching banks immediately, constantly disappointed with this financial institution.

The Hyde Park location is ridiculous. One of the tellers came to the door to say that the inside was not open. Even though the sign stated that they were open from 10:00- 4:00 Monday through Friday. They deserve 0 stars. Your response is not sufficient either. Girl, bye!

The atm took my debit card which this location always has a broke atm machine. The bank manager Aisha Fikes was very Ignorant about the situation. I see why this location has such low reviews.

I will be calling Bank of America corporate office. On November 13th at 350pm. A gentleman by the name of Andre & Ms. Brittany Tillman teamed up & saved the day for me. I was having complications with my business debit card and the individual from the business department was gone for the day. I explained to them that I was traveling for business the following morning. What I thought would be a simple thing turned out to be more complicated than expected. However these two individuals worked with me and got it done. They actually worked with me 45 minutes after closing time. While at the bank I witnessed Andre dealing with the customers. Some polite and some not so polite(unrealistic). He never wavered. He stayed polite and professional. Brittany the investment banker showed patience that you never see after working a full days work. Thanks guys

Scheduling a. Appointment is useless. I had an appointment set at 12:30pm waited until 1:30pm then left. Manager consistently reassured me I would be next and shouldn’t be more than 10 minutes. Well, I waited over an Hour... Solution : Don’t Bank with Bank of America.

Your time will be disrespected and they will do their best to give you the worst and still slowest banking service possible. Avoid if at all possible.