Bank of America Financial Center Bridge St, Lowell

DO NOT GO HERE. The staff are not only rude, but are also incompetent. If you go at any hour to use the ATM you're more than likely going to be asked by a "totally not a drug abusing homeless person" for some money for the bus or something. They'll walk right up to you while you're at the atm. Had it happen multiple times. Nothing has been done about them in the 5 years I've lived in the area. Finally had enough and switched banks. This is the worst bank and worst staff of people I've seen in a long time

I would not bank with them!! I opened my account two weeks ago and the first time that I go there.. I get to the door at 4:02.. They close at 4.. The lady opens the door, is rude about how I can't do a transaction. I told her I was a new customer and this was the first time I came to the bank.. So she didn't care at all about what my first impression was. And they obviously don't care about there customers.. Like 2 minutes.. Really. I also bank at citizens bank and my boyfriend has walked in 5 mins after closing and they never turn him away. It just goes to show they don't care about my business .. So I closed my account today. Also when I called to claw it.. They didn't even care to ask my why.. So the company as a whole doesn't care. I thought citizens was bad.. No I will stick with citizens and I'll be sure to pass my experience along and I certainly will not be using any of there ATM's I'm not giving them any money. Well I can say my opinion of Bank of America from the day I opened the account to now has certainly decreased.. It wasn't high to start with.. But I figured I'd try it out.. Ohh but u guys are not worth my business

Terrible experience. If there’s less than 1 star, I would rate them with as they don’t even deserve the rating system. The worst branch of a worst bank ever! I have been loyal to them for five years now and they just don’t appreciate their customers!!! They are rude, extortionists, in addition to the very ugly staff members’ behavior. I Don’t recommend that branch to any person. Across the street, the DCU where they treat people in a very decent way.

Worst branch I've ever been inside, rude employees and incredibly long wait times. If you choose to bank at Bank of America NEVER go to this branch if you can avoid it.

I went with my sister to open an account n waited about 2 Hrs for someone to take care of us.The lines n wait are very long.The A T M machine is disgusting dirty n so is the wall where is at n the sorrundin g of the ATM.Discusting.usually a lot of street people waiting there for u to ask u for money.

went to this location to cash a check that was given to me by a family member I am associated with the account but they were unable to find me in the system so I was charged a $8 fee. I spoke with the manager Melissa and she told me that there was nothing they could do and they actually asked me to leave without cashing my check. again I tried to explain the situation and said this has never been an issue before but she is was not interested in hearing what I had to say. Bank of America has some of the highest fees and worst customer service & support. Bank of America is the worst bank in America. I would like to start a petition to make Bank of America change its name in order to remove **America** out of its name because they just take advantage of American citizens & make millions of dollars of the mistreatment of the American people.

Be prepared to wait. Parking is always crazy, if you're going during the day any time of the week you're going to have trouble finding parking and you will be waiting. Sometimes I park on the street (where you can) and run up but it's getting a tad bit chilly for that now. I find it much easier going at night but sometimes you gotta do what you gotta do!!

Now most of the women there are Latina but that is expected because of the location. Being half Venezuelan I can confidently say that I've experienced and to this day face prejudice people from both sides of the spectrum - I've had white Americans judge me due to my Hispanic ethnicity and also been judged by other hispanics and latinos due to me being American - you can't please everyone or be excepted by everyone unfortunately. With that being said - I've seen a common trend where most Latin women feel the need to overcompensate and prove themselves solely due to the prejudice / judgmental world we live in where there is the common stereo type that claims that a Hispanic Latina woman can't hold a professional or classy job along with a classy, professional appearance. Now the better person knows that this is not true and we are all equal and respectful human beings under the eyes of God but unfortunately we live in an imperfect world. But the experience and service I receive from the social interactions from the women and men I have with at this branch prove nothing less than this unfortunate stereo type. What's more is the entitlement and arrogance that comes from what is most likely a deep cultural insecurity that will probably remain until someone decides to take pride and respect in who they are in this world but alas with the most important thing - humility. No one is better in class, race, intelligence, or standards than the other. We are all here to serve and respect each other equally and not take sides. That's my message for today. Peace out.

The wait is too long. They only have one window for service. This is by far the worst Bank Of America branch ive ever delt with.

The wait is ridiculous. They are always short staffed. For improvement they need to consider hiring new tellers.