Automotive Credit Corporation Evergreen Rd, Southfield

-0 stars if that’s possible. When I went in to buy a car, they told me this would be my bank that I’m financing through. Little to my knowledge did I know I was gonna be jumping through hoops to get my money back. I bought a brand new car in November for my birthday having traded it in. They told me they were gonna pay off the remaining loan to the car I had prior. Months later they are still taking money from me from my account. I have told them countless times to take me off automatic payments so I won’t be charged for a car I don’t have. Every person I have talked to has been of no help. First by telling me it’s a “personal problem that they can’t fix” to giving me the wrong email after I had her confirm it at least a dozen times. Worthless company for sure. Nobody seems to understand perfect English.

Terrible company to do business with. When I bought a work truck, I went with whatever financing the dealer suggested, which was irresponsible on my part. Many don't have the option to choose what financing they choose, I did and went with the wrong company. Every month, and I mean every month, they will send you a letter requesting that you upload your insurance documents, and if you don't they will sell you USELESS liability insurance that helps you in no way. It is used to protect the lender if you don't carry insurance. Although every time I provided proof of insurance by either speaking with a live agent and providing it on the spot, or by uploading the documents through their website, I was always billed the insurance, totaling $1004 dollars, and had to call and argue to get it removed. I absolutely HATE dealing with this company.

I hated to even give this company the 1 star! this company is a JOKE!! THEY WILL NOT GIVE YOU A BREAK AT ALL IF U WANT TO PAY OFF YOUR LOAN! The people there are RUDE! they already collected more tan $10,000 off of me in interest, tried to pay off completey my loan and they included the whole interest in the pay out! NO BREAK AT ALL!! DO NOT GET A LOAN FROM THIS CRIME ORGANIZATION!

Absolutely hands down worst company at reporting payments. My car been paid off almost almost two months and the last time these people reported was February. If you can avoid using them do it.

I was only with this company for 5 months before paying the vehicle off, even though it was a 60 month loan (paid off early, never a late payment) and they were the most unprofessional people I have ever met. Paid off my vehicle charged me a monthly payment and withdrew it straight from my account and now I’m still jumping through hoops trying to get back money that they literally stole from me for a paid off car!

I have been making my payments on time every single month, they send me a paper saying I’m 3 months late when I have receipts saying I made my payments. They are more concerned asking you all these questions every time you call rather than fixing the problem. Now my account is still showing wrong information. They said they gave me the wrong account number but I don’t see how that’s possible if my other payments went through. I just don’t want to be associated anymore with them at all.

Called many times. Reports to credit agencies always 2-3 months behind. Here it is Christmas Day. They last report paid in October. Called in December asking as I had not received statement they were more concerned with updating there files. Asked for a copy of statement never got. Can’t check on computer they read from script yes they understand but do nothing. Every other month I have to report to credit bureaus about incorrect info. Acc says it’s bureaus. Bureaus says it’s acc. Who do I believe? When ever I call no matter what the question they always want to know if I am paying or how I want to pay. Fix your company issues so I don’t have to call

They are reporting late payments to the bureau of credit, and now my credit score was reduce 32 points and it was late just one weeks. WrF!!!! This company is a SCAM...

Wish I could put no stars the will breach there contract and do everything they can to steal from you as well as lie over and over and be very rude worst company I ever delt with

Horrible company. I have automatic payments set up every month because I don’t like being late on my car payment, plus I try to avoid late fees as much as possible as they like to overcharge & don’t hesitate on doing so. Their automatic payments take so long for your money to be processed out of your account, I’m talking 2-3 days after its due date & they still charge your account if your past due? Seems like they like to overcharge on things that are out of your control while they’re the ones who & are not taking out the payments on the date they’re supposed to. Now I owe them an extra 75.00 for supposedly being 2 days late when I already had my automatic payment set up for the day my amount was DUE while I was just waiting for them to process the money out of my account. Seriously worst financing company ever.

This place doesn't care about what you have going on in your life. I lost my home and fell behind on 1 payment I explained what was going on and they didn't offer any help just kept on asking when I would have the money to pay. Not only that I recommend anyone look into their contract with these people as I feel they are over charging on interest. They also charge you a $5 fee to take payments and the only way to avoid this fee is to pay in person so if you live in Florida or any other state other than Michigan have fun. Overall this company sucks they're very unprofessional and would not recommend them to anyone.

Good experience with ACC . I would definitely use them again

I actually have no problems with them They seem to be courteous and professional and gave me a deferment once before.

I see a lot of one stars so I have to write a review. I've had this loan for 13 months. The APR of this loan is atrocious, but so was my credit when I got the loan. My transmission fell out of my truck and I didn't have the money to fix it. This company gave me the chance to keep working and providing for my daughter. I switched to a better job shortly after getting the loan and my first check was coming after my payment date. I called and asked if it was okay if I paid 4 days late. They were very helpful and let me, and didn't report a late payment to my credit or give me a late fee. Just a few months ago I forgot to pay on my due date and paid a day after, expecting a late payment fee and a ding on my credit. They did neither. If you need this loan and can handle the APR, this is a good company. Just make your payments.

Everything was fine until I had the car paid off. The following month after paying the car off I was charged the full car payment by auto pay, you would think that would get shut off once the account has been paid off. I had to sent a bank statement showing they took the extra payment though I'm sure they could easily see it on their end. after that I received a check for 11.20 when the bank statement I gave clearly shown I was charged 265.00, at this point I just want to be done with this company, which I'm sure is their hope. How many other people have had additional money stolen and may not have even realized because the auto payments just keep going? When I called the following month it was still set up to charge me. How long would that have went on if I hadn't caught it? Makes you wonder

GET OUT WHILE YOU CAN,, LITERALLY ANYONE ELSE WOULD BE BETTER!!! There's a darn good reason they only work with dealers and WILL NOT work the the general public (they won't even let you refinance with them if you have an account). I have well over $200,000 in accounts I manage for 3 households including 4 other car lenders. THIS IS THE WORST LOAN COMPANY I HAVE EVER EVEN HEARD OF ANYONE USING. They will give you the run around, treat you like garbage and blatantly lie to you every other call and blame other departments. Honestly I could write a book about their disgusting, unprofessional, childish, bully behavior. Once the dust settles and they finish digging their own grave with errors and illegal practices we will be seeking restitution.

This company is terrible. Currently too upset to write a detailed review. If you feel down on your luck, just wait it out. 24% Interest rates, they remind me of a loan shark. Customer service sucks. All of the above. If your dealer uses them choose a different dealer!

The people who work for this company are so quick to get rude with you the customer. Tried to make a payment today and got hung up on once and i hung up on person once. The employees have no common sense whatsoever. They are more concerned with your info then your payment. Who would call a company to make a payment on someone elses car? Will defenitely be refinancing and moving to a better company

Zero star. Out of nowhere I started receiving text notifications on my phone about payments made. I did not have an account with this company. I called twice to have my number removed from the account (don't know whose account it was) and explained that it was probably due to a human error/typo. The first person assured me that he deleted my number from the account. 4 days later, I received another text message on a payment made to that account. Called again, "Larry on the recorded line" was extremely rude. He was getting upset at me for asking him to triple check to make sure my number is completely removed.

disgusted ! Do not ever try to deal with this company ! Trying to charge me over $600 claiming don’t have insurance when i do & they sent over the proof. There so mf money hungry it’s ridiculous. Cannot wait until i pay off this dumb car and get a different one. Never again going through that car place or this loan company. ZERO STARS! Always rude!

well i do not know if i have done a review yet . if i did well this will add to that for sure . seeing all the negative reviews form personal interactions, mine today was one of the best i have had in a long while dealing with any call services or call center,there is always and issue but not today i have been waiting for my title or info on it so i can get my plates, well i have been waiting for a few weeks and nothing, well seeing all the 1 stars and issues i was prepared for the worse, but Danielle Mason aka Nelly was an awesome person to talk to very nice and the info she had to give have helped me out , she said she was sending the email .. well i was like yeah the last person said that too but boom my email went of an there it was , she also sent out my documents that day so i am happy as can be also good to hear people be human. she stated that it was nice to have a conversation with some one that was not just automatize or angry i know the pandemic has made thing difficult but we are all still human and need to know that people are trying to work any means they can so don't be mad at the person because the company is not doing what you want when you want it, i know instant gratification is always wanted but not always going to happen, so please remember would you talk to your family that way or want you to be yelled at like you just yelled at that worker trying to help you , kindness goes a long way one again thank you Nelly #1198.

I called to ask why they hadn’t reported my on time payment since November of 2021 made a payment a few days later and checked my credit today they closed my account and my score dropped 29 points

Make your payment on time every month and they still call you. Because they don't update 😒 the system. So than you get a late charge for no reason.....

This is the WORST COMPANY I HAVE EVER SEEN OR DEALT WITH . I repeat do not finance your car or anything with them !!! I have made multiple payments to my car and they do nothing but tell me they have seen nothing but one payment is only showing online like what?? I have made payments the past two years on my car and you have nothing ???? And it is ruining my credit and every-time I call they give me a new representative and ALWAYS THE REPRESENTATIVE IS OUT OF STATE AND CAN NOT SPEAK . This company is horrible and I’m about to seriously sue I have never experienced anything like this in my entire life . DO NOT GIVE THEM NO SERVICE .

000000 out of 000000 stars !!!! Do not waste your time !! These people give you the run around and play with your money ! The try to rob you !!! It’s the reason they only work with dealerships !!!! I will be reporting them to BBB !!!!!

This company is the worst auto credit company ever they report me late on payment when I make all of the payment on time because they have the ability to do what they want when they want. The most ignorant and irresponsible people ever I met in my life they work there I was making my payment and my insurance payment together and if you are short any dollar they do not work with you or take the short from insurance payment they take it from your car payment and report you late to all credit company . If you try to get credit with this company please thank twice. Their interest rate is skyrocket and they steal you blind.

PLEASE AVOID THIS COMPANY LOOK at their reviews have your lawyer ready. Every bad review I read happened to me horrible company I am gonna find a lawyer they claim to know the law ! I am so hurt by them . They asked me why I wasn’t communicating but at the same time they weren’t returning calls they were hanging up on my they gave me different answered and prices than finally they told me To talk to another company .

Reported my volunteer repo find out they put in as a charge off on my credit and they sold this car once a dealer sells a car less or equal value it no longer should be on my credit for full amount