Audi Mentor Market St, Mentor

Probably the best car buying experience I have ever had. This is my third Audi vehicle, but my first with Audi of Mentor. The bar was already set high, but these guys blew past it. My sales person was Blake, I would absolutely recommend seeking him out when you are ready for your next Audi purchase. He was very knowledgeable, down to earth, and extremely communicative. Emails and calls were always answered quickly. So happy I found this dealership and made the switch. I would definitely recommend to anyone in the market for an Audi vehicle!

I consistently come to Audi mentor for service on my 2011 S4. The service department is extremely thorough, professional, and transparent. The fact that I can get an oil change, wash, and full inspection of my vehicle with an itemized printout of the status of every major component of my car for only $200, keeps me coming back. And now I can view a full video of the in depth inspection of my own vehicle, I couldn’t recommend this place enough. Absolutely more than satisfied with my service here.

Katrina contacted me preemptively so I would not get caught without a new car option at the end of my lease (cars are in short supply due to a chip shortage). She and the rest of the Audi Mentor crew were really great and made the process go very smoothly. I absolutely love the new car and am so glad I work with the folks at Audi Mentor. Thank you!

Great experience. Was searching for a 2017/18 BMW X6M for months. I grew very leery about all the "side of the road" used car lots and started to focus on a quality new/used car dealership even if I had to pay more for piece of mind. Saw an ad for a car in Ohio with perfect specs (I am in CT). I left Steve Armstrong a message late evening and he got right back the next morning with a video of the car and pics. The price was right and I made the offer. Handed over to Finance team (Jeff....also awesome), got a great rate on a loan, completed the docs and the car was on a truck for delivery and showed up two days after it left Ohio. Was missing some paperwork and Patsy(?) was ALSO helpful sending me the information. They arranged for a Notary to sign the docs (also a nice man). Vehicle was super clean and EXACTLY as advertised! Sounds sappy, but even the auto delivery guy was a really nice dude (who had my same car so he showed me photos) Did I mention the very competitive trade in?? Hands down best major purchase experience since I bought last BMW from from a high end dealership in Miami five years ago. Both shops were very reputable and great at what they do. If you are going to spend a decent chunk of change on a car, deal with quality and feel good about your purchase. I'd highly recommend Steve and his entire supporting team. Very responsive and great seamless teamwork at the dealership with Steve, Jeff and all involved getting the car from OH to CT. Kudos Audi Mentor! Well done.....

I had to bring my car in for service with an issue with my rear spoiler and a squeak i my shock. Pat in the service department handled everything from my loaner car, taking care of the issue, and communicating with me all the way through the process. Especially Pat but everyone that I dealt with were amazing. I had a Mercedes’ and Porche for my last two leases and wow what a difference in service!! People like these want to make me stay with a brand and this dealership!

Audi in Mentor never disappoints. I worked with Blake J. when purchasing my Q3 and am glad I returned to Audi after owning a BMW. Pat S. in the service department is very prompt and courteous. I am always impressed with the professionalism and courtesy at Audi in Mentor, OH.

Because my work schedule, I can’t bring my car to have maintenance done on regular service time. Audi mentor helped me out with picking up my car, deliverer loaner car at my convenient location. Also did a great job with my car’s maintenance. Thank you!

Maria Drago is an ALL-STAR. Go see her at Audi Mentor if you are interested in a new Audi. With her help, I custom ordered a car, and even though it took almost 6 months to arrive, she kept me informed and updated. She goes the extra mile even after delivery and truly cares about her customers. But most of all, she loves selling Audi's and her passion is evident. 10 stars out of 5!!

The service we receive at Audi of Mentor is always excellent. The problem was diagnosed quickly and fixed correctly. Was kept up to date with the repairs made. I would recommend them to anyone.

Shawn went above and beyond to get this sale done. With the way inventory is right now, and having shopped around quite a bit, he was the only person I dealt with who was willing to look at potential swaps with other dealers to find us the right car. And after the purchase, the level of service has only continued.

Overall 10/10 experience! Mitch and the team were friendly, helpful, and professional. Mitch took the time to help me find exactly what I wanted. The process was very easy, and I am super happy with my purchase. Thank you!

Excellent experience at Audi Mentor as usual.All the team has been very helpful and friendly. The lounge is very comfortable, I could work perfectly well during service.

I'd been searching for a new vehicle for a few months. Stopped in Mentor of Audi and met Maria. Let me just say that Maria is a breath of fresh air. If you're in search a of new vehicle see her!

Summary of posts below: There are many updates posted below that describe my first, and last experience with Audi. From corporate Audi, to Audi Mentor, and Audi Sewickly, my experience with a CPO A5 has been terrible. So far, it has been the worst car I have owned, and with a few shining moments of help from Mentor Audi, the worst customer service I have experienced. I am sure noses will be snubbed at this comment, but I guess I will stick to Ford and Jeep. At least they don't claim to be a premium brand. BLUF: NEVER CPO and NEVER Mentor Audi! Bought a certified pre owned (CPO) A5 Cabriolet that was a decent price with the options I was looking for. I was out of state and trusted that a CPO would be in tip-top shape, especially from Audi. We drove 2.5 hours to get there, after transfering money to hold the car. Upon initial look of the car, the hood was horribly painted due to it being a lease turn in and they just quickly sprayed it to cover up blemishes. I called an auto body guy and got a quote for $650, still a good deal with the options I wanted and a CPO warranty... ok, let's test drive. On the test drive the car shook terribly. I then was informed it has sat for 9 months waiting on a recall part (air bag replacement). The shaking was from the tires sitting, in all fairness, the shaking did subside but never went away and still hasn't. I am now paying $650 to have the wheels straightened because they are bent. Unfortunately had to pay $300 to find this out. On top of all that, it had a bad rear wheel bearing, fixed under warranty but needed the 55k service at 45k (300 miles after the 45k service) because it was over the 12 month timeframe from sitting. I was told I had to do this in order to keep the warranty for 12 months. All-in-all I have $1000 plus into a CPO and Audi Mentor has essentially said "there is nothing we can do, sorry." Never trust a CPO, thinking it was throughly checked out, I will not be dealing with Mentor Audi again, but I do love the A5 and Sewickly Audi has taken my money, but they have done a great job with customer service and troubleshooting. They may have salvaged any hope of a continued relationship with Audi. UPDATE: After the post, I did receive a call from the used car manager, he listened to my issues and offered to take a look at the shop (2.5 hours away.) I did not take him up on the offer as I had someone fixing the wheels locally. He did offer to pay for half of the bill if I send the invoice to him, which I will. This is a nice gesture and does show good faith but still disappointed in why I am in this predicament (failed CPO inspection and not handled on first contact.) I will update if all works out. UPDATE 2: 12 May 19: The sales manager (Jeff) has been in touch with me trying to help make some things right. I do appreciate the customer service and attention in this matter. I am dissapointed in how some things transpired and wish my experience was better but in all fairness, Mentor Audi has responded and tried. I cannot change my rating to 5 stars and I strongly contemplated 4 but all-in-all, after some issues and attention I can recommend 3 stars. Thank you, Jeff for giving this issue your attention. Jason UPDATE 3: June 2019: Had the Audi in to Sewickly Audi to try an figure out the vibration issue again. Which I now have $1300 into trying to figure out, with 5000 miles since purchased AND "under CPO warranty." What a joke CPO is! While troubleshooting, I was told my front brakes are dangerously low. Which I was surprised at, due to the fact that, to qualify for CPO, everything is deemed at 50% life or better. See attached pictures of my front brakes and rotors. I cannot stress how dissapointed I am in Audi (corporate, Mentor, and Sewickly) for their lack of support and questionable integrity with my vehicle and experience. You will hopefully have better luck but I expect much more from a premium brand! To add to the insult, my clean A5 when dropped off was apparently in a flood when I picked it up from the dealer a week later. Pictures keep getting deleted...

There is a lot to love about Audi Mentor. Definitely 5 stars! Sales manager Frank Steffen was a delight to work with, we ended up at a number that we could both live with on my lease for a 2020 Audi A5 Cabriolet. When it appeared that the deal was to fall apart because of my financial concerns, Frank intervened in a great way to save it. We live about 90 minutes away in Pennsylvania and when we arrived at the dealership (which is immaculate by the way) we were greeted by Audi Brand Specialist Maria Drago, who put us at ease right away. Frank then turned us over to Maria who very efficiently and courteously handled a lot of the details. She was a delight. We were then turned over to Patsy Santone Jr. for all of the financing/lease paperwork. In working with other dealerships throughout the years, I have found such finance people to be cold and on the unfriendly side. Patsy was the opposite, and made the process interesting and his friendliness made a usually boring process very tolerable. This our first Audi and I wouldn't hesitate for one second to recommend Audi Mentor and the great people there to anyone wanting a first-class car-buying or car-leasing experience. Janice Raykie

I never knew that buying a car could be so easy. I was in and out of the dealership in less than an hour. I found the car I wanted, sent an email. Shawn got back with me the same day. I did the credit app online on Thursday, picked the car up Friday. The experience was great. I Love the vehicle. 2019 Audi e-tron rides like a dream, so very smooth and quiet. Patsy and Shawn took great care to answer my questions and to make my experience painless as possible. Thank You guys for everything. Looking forward to seeing you when I grab my next electric Audi!

Service was timely and thorough - staff is very pleasant. Car was returned very clean including the floor mats which were filthy. I’d definitely go to Audi of Mentor for service again!

Anytime my vehicle needs work, Audi Mentor provides top-notch service. Though I’ve only personally dealt with Dale and Pat, I can tell their courtesy and attention to detail is an extension of the dealership in general. My experience(s) at Audi Mentor have been nothing short of exceptional. I would definitely recommend them to anyone.

Got exactly the vehicle I was looking for at a good price! Didn't feel pressured at all while going through the process and every question I raised was answered. Shawn and Patsy helped create a very pleasant car buying experience for me.

Took my car into Audi of Mentor for service today and was treated as a priority. They serviced my car and gave me a full report from the technician. Also, the technician sent me a video explaining what was done and also checked back in with me the next day to see if I had any questions or concerns.

Blake did an excellent job in presenting the car and explaining the many options. The buying experience was easy and very well done.

I could not expect any more of a courteous. efficient, and trustworthy service anywhere else. These teams are great!

Buying a car isn't supposed to be a great experience, but don't tell Audi Mentor that! From multiple visits discussing options, to a few test drives to make sure that my TTS was the right car for me, they made the process easy. Someone was alway available to help (both T.J. and Chris were consistently willing to go above and beyond). Frank, the new car sales manager, was a blast to talk to and made me feel welcome every visit. Beyond the staff, the dealership was clean and had a great design (love the free snacks and drinks too). A nice plus is they are also willing to store tires when I swap them out for the season (another way they're taking stress off my plate). The follow-up calls from everyone a week after I picked up my car (from my sales guys, Frank, and also the dealership GM, Todd), convinced me they will stand by things even after the sale. It feels strange to look forward to trying out their slick service department too (it looks crazy high tech). I have a feeling I made the right choice with my first Audi ownership experience in choosing to go with Audi Mentor!

I was greeted warmly and professionally by the service representative and received the same professionalism upon receiving the loaner and pickup of my car. Much better service than some competitors

I had an excellent experience with Steve Armstrong when I purchased my very first Audi. He was very pleasant to work with and very knowledgable of the Audi vehicles. I had many questions and he took much patience with me when explaining the features of my new car. The establishment was extremely clean and all of the workers were friendly!

I had a great experience with Shawn at Audi Mentor...I leased a Q7 and the process was seamless. They even bought out my lease from a different car dealership so I didn’t have to go to 2 places! Shawn was very informative, professional, and easy to work with, as were the other people I worked with to finalize my lease. I’m so glad I went with Audi and would definitely recommend Shawn and this dealership to my friends and family! Thanks for such a great experience!

My experience at Audi is always awesome! My sales partner Blake Jaffee always goes above and beyond to get me exactly what we want and then some! Personalized service is an understatement! THANK YOU! We love our new 2021 A6 Premium Plus and always look forward to the next!

Got my Audi 6 from Mentor Audi. Shawn Galla was easy and very professional to work with. I was tied up and couldn’t come in to test drive the car I wanted so Shawn drove it to my house made sure I was confident in the quality of the car and answered all my questions. Strongly recommend working with Shawn the entire process was efficient and accommodating.

Shawn was very helpful in my search for new Audi, providing me with all the information I needed to make an informed decision. He was also friendly and responsive, which made the buying process a pleasant experience for me. I highly recommend working with Shawn when visiting Audi Mentor!

I continue to be impressed with the level of service I receive at Audi Mentor. Blake and Alex worked diligently to transition me from my old lease to a new one, and were very transparent throughout the entire process. I love my new car (my 3rd from Audi Mentor), and thank you both very much for all of your help!

Staff knowledgeable, friendly, polite, and efficient. Gave me options to consider and no pressure. Repair done quickly and finished when promised. My car was cleaner than when I dropped it off and smells great too. Facilities are impeccable

I visited multiple dealerships in the tri-state area and this dealership is truly first class. The building, reception area, bathrooms, and service\parts areas are all very clean and setup in a professional layout. I purchased a new Audi from this dealership and Shawn was great to work with. The pickup process was a step above my expectations and impressive.

Great experience! Shawn was very professional, easy to work with, and patient. He understands what kind of car I wanted and made sure I was happy with my decision. I was able to drive out of there with my 2021 Audi Q3 last week. Awesome car! The team members at Audi Mentor were great! Patsy, I love the paperless signing!

Steve at Audi Mentor is great. We came down from Michigan to purchase my new car. He has been honest, friendly, and extremely helpful. He took his time to show me all of the features of my RS5. He has also followed up with communication regarding any questions or concerns that I may have. I would definitely trust referring family and friends to him for their car buying experience.

Maria Drago went above and beyond to help me with purchasing a new Audi. She was courteous, attentive to my needs, and extremely knowledgeable about the product. She answered everyone of my many questions with patience and a smile. I also could not help but notice the team effort that is reflective in Mentor Audi’s customer service. Every last person was friendly and sincere in their efforts to ensure I left as a satisfied customer. I love my car and would recommend Maria and her team without hesitation!

I brought my A6 in for routine service for the first time. I ended up working with Pat during my visit and all staff I interacted with that morning was very nice. The overall experience & service received was excellent and I would definitely recommend this Audi location to other owners!

I have just leased my 5th car from the dealership and my salesman Blake Jaffe is the best!. He always goes above and beyond to get me exactly what I want! My experience at Audi is always awesome. I love my new A5 Convertible that I just picked up yesterday. If you truly want Customer Service call Audi Mentor and ask for "Blake"!

This was the second time I did business in Audi Mentor with Maria and I have to say eveytime i been there i had the best experience. Maria is so personable and she goes above and beyond to find me the exact Audi I want with the best Terms. The finance manager is very friendly and knowledgeable and it’s always a pleasure doing business with them. Thank you Audi Mentor.

Very good service by Katrina and Patsy. Purchased without seeing the vehicle (out-of-state purchase). Thank you very much!

I experienced excellent service & care at Audi Mentor. I definitely recommend them for your next car or servicing needs. Thank you!

Our salesperson Blake, did a great job explaining the car and all of the functions. He was accepting of my humor and anxiety 🙃. Driving to Mentor from Pittsburgh was no fun, but I'm glad that we did, and have no regrets!! Thank you to everyone who made the process easier, because I was under a lot of stress.

My overall experience here was tremendous! Shawn Galla was very professional and took care of every question and need I had as a potential client. Shawn went above and beyond with his patience and knowledge and would be HIGHLY recommended to any customer. I've never had such a positive experience in purchasing a car as I had working with Shawn as he showed what customer service really should be about. I purchased a vehicle the same day in part because of his excellent treatment of me. Thank you Shawn! I would also lime to tha nk Mitch Maurer the Business manager for a great experience as well. Mitch was patient, understanding and able to listen to my needs and be flexible in order to get a deal done. I would also highly recommend Mitch to anyone who wants to work with a true professional! Thank you Mitch! Todd Day

I was very impressed with the level of service I received from Audi Mentor. The sales associate (Maria) and manager (Jeff) both went above and beyond my expectations for responsiveness to inquiries and request. This has been the best car purchasing experience I've had.

Audi Mentor is the perfect place for all your Audi needs. Parts, service or sales. They are the best. Patrick helped us while we had to use Audi Roadside assistance. He helped organize everything, made sure we where informed and even helped to organize a loaner car without any problems. Great, friendly and professional service.

Great dealership that does honest business and doesn’t play any games. From the moment I inquired about the vehicle, Jeff the used car sales manager took extreme ownership of the deal and made it happen. From being straight forward on the numbers to not wasting my time and just getting things done. Chris, was the salesperson who handled everything once we arrived at the dealership after driving close to 9 hours from Charlotte NC and made sure the Audi we were purchasing was detailed and ready to go. Finally, Patsy the finance manager was a very knowledgeable and honest individual who handled all the paperwork with speed and utmost integrity. This is no doubt why Penske Automotive group is as successful as it is and one of the best places to do business with. Thank you once again for a world class buying experience gents, you’ve earned another happy client.

Patient and ready to serve the customer by assisting them with what they are looking for in a vehicle. Steve Armstrong was a pleasure to work with and recommend him if you go through Audi Mentor. Made the drive from Lorain County well worth it. Thank you again!

I had a great experience purchasing a car from Audi Mentor without even seeing it in person! As an out of state buyer the process was seamless. Steve was a great salesman, sent me detailed video tours of all angles of the car. The finance process was quick and easy and the state to state transport handoff was fast as well. When I received the car it was in amazing condition and such a great deal! I love it! Highly recommend Audi Mentor!

I struck a pothole last week and after taking it to local collision center they told me the cost for repairs would likely exceed 7,500. At this point I felt I needed to take it to a expert. Audi of Mentor completed a alignment for literally a fraction of the price and I was on my way the next day. I appreciate the dealerships honesty and commitment to customers. The workers and mgmt team were courteous and professional and I instantly knew I would be a valued customer. Thank you Audi of Mentor!

I happened to choose Mentor dealership out of pure chance. I happened to be looking for my first ever car purchase and Blake Jaffee assisted me in making that decision. He was there every step of the way and I kid you not when I say this; he spent eight hours with me in his office. He went over every minor detail regarding the financing procedures, answered all and every question I had regarding Audi’s performance, price and quality. I wanted to know exactly how much it would cost to get maintenance performed. He politely answered all those questions and was very patient with me. I would take my family’s and my self’s business to him for the rest of his time at Audi.

Disappointing visit. Found a car that I was interested in purchasing. The salesman insisted on joining my test drive (even though I was there with my husband) - I told him that I was comfortable with the area and didn't need him to join us. After the drive and feeling ready to purchase the vehicle, I was told that they don't accept my financing. I was offered no additional options and got the feeling they were not interested in having a young Black couple purchase a car there. Looking forward to visiting another Audi dealership.

5 star service department! They go above and beyond for the client at every visit. My car was returned to me in beautiful condition, inside and out. I love the text updates and easy online payment. Audi Mentor is the BEST!

I have to say this was one of the BEST car buying experiences I have had in YEARS. I contacted them online and a salesman responded very shortly thereafter. From the time I walked into the dealership, to the test driving experience (which I got to take without them hovering over me in the car) I felt no pressure to buy. Shawn Galla and Patsy were ABSOLUTELY AWESOME!!! I love my first ever 2021 Audi Q5 and I honestly can’t wait until my lease is up to get another from this dealership.

Excellent service! Pat Schudel, the service advisor, is professional and courteous and it is always a pleasure dealing with him. The service work is done in a timely manner and accommodating the customer is a top priority. They go above and beyond. Would highly recommend Audi service in every way!

I arrived 20 minutes before my service appointment and they took me right in. They gave me a very nice loaner and my car was completed on time. They also cleaned my car, which I expected, but it was more than the typical dealership wash. It was cleaned inside and out and all the windows were cleaned streak free inside and out.

Pat at Audi Mentor goes above and beyond making the service experience an incredible one. There are two Audi dealers closer to my home, but I happily travel the extra 15 minutes to service both vehicles at Audi Mentor. Thank you, Pat!

I've been dealing with Audi of Mentor/Willoughby for close to ten years and the service has always been friendly, warm and professional. The service manager Dale Hodge goes above and beyond for their customers! Would definitely recommend that location!

Maria was great. She was very informative, and understanding of what I was looking for in a car. The customer service is hands down the best. I highly recommend mentor Audi!

My wife and I have been buying cars from Lexus and Lincoln sine the 1990’s. I must admit that Lexus ‘topped’ Lincoln in almost every category. Now, the bar has been raised even higher by the team of service professionals at Mentor Audi. Yes, I intentionally include the sales executive, Jeff Ward as part of the ‘service team’ (not sure I have done THAT before!). I traveled from Rochester, NY because this dealer had the exact car I wanted and did not try to ‘make their numbers’ by trying to take advantage of an out-of-state buyer. I did not buy a $70k car at Mentor Audi; the Q5 I bought was 4 years old, yet I was treated as if I was a ‘big spender’. Jeff Ward’s professionalism was matched by both Ass’t Business Mgr. Mitch Mauer and Business Mgr. Patsy Santone. The feeling of being at Mentor Audi was more like being invited into the home of a friend than being a dealership buying a used car!!

Katrina Johnson went above and beyond to give me an Professional experience. Every one that I worked with was very friendly and helpful. I drove from Maryland and it was worth the ride. Thanks Audi Mentor!

I just picked up my 2020 Q5 S-Line Titanium edition this week. Audi Brand Specialist, Steve Armstrong was outstanding to work with! Steve was easy to work with, very responsive, paid attention to detail, and provided a video walk through of my exact vehicle as I was buying from out of state. I got an a great deal. Everything was exactly as described when I took delivery with no surprises. The finance manager, Patsy Santone, ran through the financials quickly and efficiently. High praise for the dealership all around! My only regret is I won't be able to have the vehicle serviced there.

Audi of Mentor is always quick with service, very friendly and my car comes out looking very clean inside and out! I highly recommend this impressive team for your car!

I had the best car buying experience I’ve ever had yesterday at Audi Mentor my brand specialist was Maria Drago she was attentive from beginning to end. From the moment I submitted my interest for my new vehicle via email until I drove off the lot Maria took great care of me. Maria answered any questions I had via email and in person. Audi Mentor has exceeded my expectations, if you’re looking for an amazing car buying experience, this is the place to be. The entire team that took care of me yesterday was simply amazing!!

If you are in the market for an Audi give Shawn Galla a call at Audi Mentor. He has assisted me in a couple purchases and sales over the past few years and every transaction has been great! I will definitely be working with him again on the next vehicle.

Shawn, our sales guy, was awesome. Sincere, dependable, followed through, professional and super nice. Audi Bedford way closer but bought from the Mentor dealership because of Shawn. So if considering an Audi, work with Shawn. Customer service a dying art not with Shawn.

Buying a car was so easy and seamless. Shawn was a great sales person he had the car pulled up and ready for me and the process was smooth. I tried another dealer before buying from Audi of mentor and the experience was a disaster I was initially going to give up and buy online until I saw the inventory and decided to give it one more chance.

Top notch sales and delivery experience. I purchased a vehicle fully remotely, seeing it in person for the first time at delivery. My salesperson Maria was attentive, shared multiple videos and photos while I was making my decision, and left me feeling confident about a remote purchase. She treated me as if I was her only customer. The delivery process was outstanding. The dealership is clean, welcoming, and very professionally maintained and operated. The exact experience I’d hope for from the brand!

Shawn was awesome.. worked through all of our options and it was obvious he had my best interest throughout the entire process. Patsy was also extremely helpful in locking in the best interest rate possible. Looking forward to purchasing my next vehicle through Mentor Audi!

Shawn and Patsy were very kind and were very thorough going over paperwork and terms. Made me feel comfortable as a women coming into the dealership.

I received the greatest car buying experience possible when buying from out of state. Steve Armstrong was always courteous, helpful and even passionate about selling me my dream car. He sent videos of the car showing the inside and outside and even a video of it being loaded into the transporter. Steve is truly the best car salesman I've ever dealt with and he made buying from out of state so much less stressful. Thanks a million, Steve & Audi Mentor.

Buying a car from Audi Mentor was easy and stress free. Shawn Galla did a great job helping me work through the numbers so I could find a price that I was comfortable with and he answered all my questions. When it came time to sign papers Patsy Santone thoroughly explained all the packages available and I never felt pressured. I will definitely be recommending Audi Mentor to my friends and family for future car purchases!

Bought my CPO Audi A6 Quattro from Audi of Mentor through both Matt Goryance & Jeff Ward roughly 30 days ago. The purchase experience was pleasurable and fast. Matt and Jeff took my situation and needs into account and made it a personalized experience. I look forward to working with these two and/or members of their team in the future! Fast forward 30 some days - due to some unfortunate circumstances at my home, my car required repair. I had the pleasure of working directly with Patrick Schudel who set me up with an awesome loaner (loaded Q5 Quattro) along with resolving my issues in an extremely timely, professional manner. My issues were resolved within 24hrs. Audi of Mentor went above and beyond to assist me from start to finish throughout both the sales & service processes. Many thanks to all !!!

I want to give a BIG shout out to this establishment!!! They were courteous and on the ball with the whole buying process for me. They had a great variety of vehicles to choose from and I got the one I wanted exactly!! I love my 2020 Audi Q5 Prestige!! Go hit up Shawn at Audi Mentor .. He really knew the brand well and answered every question I had… Thanks for the great buying experience!!! Will be a returning costumer

Great salesman Chris Stegman. Didn't wake up thinking I would buy a car today, but I did.

I can’t say enough good things about my experience with Audi Mentor. They consistently make you feel like you have been a life time customer. Patrick in service has been exceptional and always goes above and beyond to ensure my service experience is fast, easy, and convenient. I always dread the long process of purchasing a car, but with Mitchell in sales he made the entire car buying process seamless with minimal time spent in the dealership. With great people in Sales and Service like Mitchell and Patrick I will not hesitate to continue being an Audi Mentor customer.

I’m a Pennsylvania resident and so was buying a car out of state. The dealership itself was top notch. Starting with before I even set foot on the lot the salesman I was working with, Steve Armstrong, was in touch and let me know the car was available so I wouldn’t make an unnecessary trip. When I got there the car was in the service area for my wife and I to inspect and the entire experience was great from looking over the car, test drive, answering all our questions, to eventual negotiation and reaching a deal. I had pre checked interest rates before heading in and the dealer was able to match my rates and secure financing for me, so less hassle on my part. Overall it was a very nice experience and again the salesman I dealt with, Steve Armstrong, was great. Nice guy, not rushed for time, made my wife and I feel very comfortable the entire time. I’ve already spoken highly of the dealership to several of my colleagues and will continue to do so. Many thanks!

Excellent customer service. Maria Drago has helped me buy 2 cars. Both times it was smooth and quick.

Recently purchased a used Audi from Audi Mentor. My experience here was exceptional! From the very prompt response to my online enquiry to the quick turn around to get me out the door in my new to me vehicle. Everyone I interacted with at this dealership was friendly and genuinely shared my enthusiasm for the brand. Big shout out to Maria in sales and Patsy in Finance for helping me get into this vehicle.

The Audi Mentor team represents among the highest levels of customer service I have experienced in the auto industry. I worked personally with Shawn Galla and was extremely pleased with his professionalism. He was patient with me as I decided what car would be best for me. I leased a 2021 Audi A6 and couldn't be happier.

The team at Audi Mentor took great care of me and made the car buying process extremely easy. Blake Jaffe was able to answer all of my questions and had the car deliver the next day. I would highly recommend anyone looking to get an Audi to check out Blake and his team over at Audi Mentor.

Outstanding service! From first phone call, throughout process, my salesman Shawn Galla was the best I’ve dealt with in all my vehicle purchases over the years. He is extraordinarily knowledgeable, professional, and attentive. Certainly, an awesome representative of the Audi brand and my highest endorsement to be your next car salesman. In fact, the entire team at Audi of Mentor is very impressive. Great job all!

Worked with Steve Armstrong and had a great experience! This was my first time buying a car so it was very nerve wracking but Steve did a great job of showing me my options and helping me narrow down to a car. He was very insightful, personable and not pushy. I’m super excited and happy with my car and couldn’t have asked for a better experience.

The team over at Mentor Audi always goes above and beyond. My sales rep, Blake Jaffe is always available to assist. He sold me my car in September, and has made personal trips to my house to assist me with technology (the car I have technology package is amazing). Just today I was notified my windshield fluid was low, Blake without me asking, volunteered to come to my house and took care of the issue. It's amazing when the service is luxurious as the car purchased.

Customer Service was wonderful. The service department was efficient and very professional. The carwash they gave was excellent too, very detailed.

Great experience! Shawn was very professional, easy to work with, and patient. He understands what kind of car I wanted and made sure I was happy with my decision. I was able to drive out of there with my 2020 Audi Q5 Hybrid S Line this past weekend. Awesome car! The team members at Audi Mentor were great! Patsy, I love the paperless signing!

I've never bought a car online before and can honestly say that Steve Armstrong definitely made the experience worth while. I was interested in a particular car, 2013 Audi A7. Steve immediately sent a walk around video and was very transparent about everything. I live in Alabama and have been looking for this car for a year. I never traveled to Mentor, Ohio, I simply asked Steve to give it to me straight and thats what I got. The car is stunning to say the least and were no surprises. He set up delivery, shipped all the paperwork and had a great attitude. So I say thanks to Steve and the Mentor dealership for popping my online cherry!!! 😁

We just bought a new 2021 Audi Q5 from sales person Shawn Galla at Audi Mentor. We were very pleased with our decision to shop at Audi Mentor. Shawn worked with us to get just the car we wanted from another dealer. The car came when he promised and it was made ready for us to meet our needs for an extended trip. We were extremely pleased with Todd Hartman, General Manager and Mitch Maurer, Finance Manager. We received a very fair trade allowance and got a very nice deal on our new car. It is just stunning! All things considered, there is no question that we were very happy with our choice to purchase our new Audi at Audi Mentor and we will definitely be repeat customers with the excellent treatment and care we received. First class dealership all the way!

Fantastic service every time I step into this dealership. Shawn Galla has been fantastic for each of my car purchases. The service team is awesome when I need an oil change. I used to be a Toyota person but now I could never go back between the vehicle performance and the customer service I have received. 6/5 stars if it were possible!

I had a great experience purchasing my new suv from Audi Mentor. I worked with Maria who was very welcoming and helpful. The guys in the finance department (I wish I could recall their names) were great! A thank you to the young lady that helped me at the end. Thank you Maria! You and your team are fantastic! I am in LOVE with my new Ford Explorer. :)

All I can say is top notch service and customer care. My dealer, Maria Drago, went above and beyond to find us a quality vehicle that met our budget and expectations. This is not my first time purchasing a vehicle from a dealership, but it was clearly the best experience by far. I can see why Audi of Mentor has such a great reputation. It is a reputation well deserved. When next I find myself needing a vehicle for myself or my family, I know where I will be looking first.

The sales process was easy. They had just gotten in the exact car we were looking for. I had a number in mind and they came close to it an we sealed the deal. They let my wife and I take a car out without any salesman in the car so we drove around making sure we were comfortable with what we wanted

Mitch Maurer and Alex DeFrancisco are amazing!! I was in and out of the dealership with my new car in under 2 hours. Everything was quick simple and easy!! I would definitely recommend visiting Audi Mentor!

I highly recommend Audi Mentor. Very straightforward negotiation process, no low balling or hidden add-ons. The process was very efficient once we agreed on the price, I was in the dealership for an hour and a half total. Maria and Pat were very friendly and made the process very enjoyable.