Audi at Ithaca Elmira Rd, Ithaca

Garrett was great to work with and was very knowledgeable and could answer all of our questions. We always go to Maguires for all of our car needs. Great dealership.

Excellent test drive. Bought S5 the same day. Knowledgeable friendly staff. Very fair trade in price.

I had the absolute best experience here leasing my Audi. Without even having an appointment….I walked in and sales associate, Phil Humphries, worked with me for hours. I literally drove out of the lot that SAME day with my absolute Dream Car feeling like I got an amazing deal because they were so generous when buying my other car out. (And this is when we currently have a Nationwide Car shortage). I cannot recommend this dealership or Phil enough. They are the definition of 5 Star Service!!

I had been to several dealerships and the general approach I had received with other places was take what you get and trade it in when the crisis is over. When speaking with Garrett (great young fella to work with) he was patient with all my questions (more so than he probably needed to be , or I would have been), I am sure when I requested to test drive the Kia he was sure I was not going to like it (I was negative about the size) but his encouragement to drive it and see was perfect! I drove it and was surprised with the space inside and how well it handled. A 3 mile drive was all I needed to go back and say this is it!! After looking for 3 months, the positive, professional approach was all it took for me to finally buy a car!! From driving to financing it was a smooth, quick, pleasant process. THANK YOU!

I bought my 2022 Kia K5 at Maguire Kia (our 5th car purchased at a Maguire dealership). Sale went okay with the exception that they bought me out of my 2020 Honda Civic Lease. They were to have the payment sent to Honda and when my payment came due and Honda still did not show receipt of payoff, I reached out to my salesman who found out that the payment never went. His response to me was that they would fedex the payment immediately and that I should not worry as there is a grace period for the payment. This was unacceptable to me as my credit rating is in the upper 800's and it is what it is because I care about making my payments and making them on time. When I picked up my car there was a dent that needed to be fixed. This just required the "dent guy" to come and pull it out. After agreeing on a date and time that worked for both myself and the dealership, I showed up for my 10:00 am appointment. At a little after noon I was advised that he would not get there until 1:30. They indicated that they would give me a car to get lunch and come back. This was unacceptable for me as I drove an hour to the dealership, taking a vacation day from work and I had already lost half the day from doing things that I needed to get done. They gave me a car to go home and said they would get the car to me in 24 hours. At a little after 8 pm that evening, I received a call from the salesman asking me if he could come pick up the loaner and drop off my car. I was hesitate as I get up very early in the morning and he would not get to my house until 9:30 pm but agreed so that I did not have to deal with it yet another day. The salesman showed up like 9:45 pm with my car which did not even give me the opportunity to see the car to verify that it was fixed satisfactorily (which luckily it was). I go to Maguire for my vehicles for their competitive pricing, ease of making the deal and never having a problem that could not be resolved with ease. I was very happy to have been able to get into my dream car but was very disappointed with the payoff of my lease and the service required to get the dent fixed.

Eric Booher was amazing at helping us find exactly what we needed in such a timely manner. He helped us feel so welcome and that he really wanted us there. He was so friendly to work with and wasn’t pushy like many sales people we have worked with in the past. I will definitely be recommending him to others in the future

My experience, I went for an NYS inspection, they came back with rear driver spring broken, recommended I replace my rear pads and rotors, and while I replacing the springs, replace the suspension, estimated total over $3,000, and also forgot the fog light. I said let me think about and left. I replaced the rear spring for $80 myself with loan tool from Advance Auto Parts (did not even have to remove anything except the shock bolt and the tire), also replaced the fog light. Rear pads and rotors looked worse than they are as pandemic the car is sitting a lot, did not require replacement. Went to another dealer they reinspect for $10, done. Suspension, and brakes are not yet ready for replacement, in fact they handle and ride great and work as intended. $105 versus over $3,000. Rates may be standard industry but facts are I didn't need all these items replaced, and if I was less experienced I can see others getting this work completed. I previously worked in purchasing for automotive manufacturing, but they didn't know that. For the average person you should ask yourself should you trust this dealer? This is just facts. You can judge for yourself, but I will not be back.

Good, reliable work... but expensive and no complimentary car wash this time. It was explained afterwards that this isn't done when the temperature is close to freezing - makes sense but I had to ask. The staff were friendly and helpful, however they are allowed to wear thin gaiter style face coverings. To my knowledge, these don't provide ample protection and aren't allowed in many businesses.

The reason for the appointment was incorrectly communicated to the service representative, so it had to be explained again upon arrival. The service reps were pleasant and professional. The explanation for the thumbing noise that varied with the vehicle speed from the driver's side rear wheel was diagnosed as uneven tire wear from the brand new snow tires that had approximately 60 miles on them. Not very helpful and a waste of 2 hours. The only redemption is that they charged us nothing for not addressing the problem which seems like a fair price.

I purchased my car this week form Audi Mcguire as it came off lease . The woman handling the transaction Carly Kelly provided exceptional service and was thoroughly prepared ! I would highly recommend Carly if you are looking to buy or lease. Car at Mcguire. We have two Audi cars and are very satisfied with both the professional level of service and sales!

This was my first time purchasing a car virtually. Michael and all of the staff at the dealership helped make it a wonderful experience. They provided everything I needed to feel comfortable purchasing the car without ever seeing it in person. All of the paperwork was mailed out quickly and the car was shipped to me with no problem. The car arrived just as described and I am loving it! I would highly recommend this dealership!

I was told I could get remote start and that gps was with the car. After signing papers the sales person said I would need to have an after market remote start put in myself. And that he would find out how to activate the gps and let me know as soon as he could get it done.After taking car home, he tells me the only way to get gps is to pay $850 per year for a subscription. Otherwise just use my gps on my phone. They were not willing to drop any price on the car or help with the cost of the gps. I believe this is called “Bait snd Switch”. At the very least it is very poor customer service. I will not be doing business there again.

This was the 2nd time I've had service competed at this location on my Volvo. The service team was professional, friendly & knowledgeable. Eric, the Service Manager was excellent. I was running late for my appt due to traffic/construction and didn't have any issues regarding the completion of the recall. I am definitely going to continue to take my Volvo to this location in the future.

Maguire honored a recall not specifically for our Toyota model and year, saving us $$$. We were delighted! They worked hard to ensure the car was again safe to drive and that we were satisfied. We are.

Maguire has always taken very good care of me, whether it has been for service or purchasing a new vehicle. Brad Buell has been my go-to person for over thirty years when I’m looking for a new car, and has done the same good job for other members of our family. We couldn’t be happier with Maguire.

I brought my 2013 Volvo S60 in for a recall appointment. (Seat belts.) They made the appointment in a timely manner; greeted me in a safe environment as soon as I arrived; and had me on my way in just over an hour. Good job!

I had a great experience with Maguire. Both Kyle and Bradley were extremely helpful in testing cars, recommending options and making the purchase a seamless option. Phil Maguire is always very responsive and helpful as well and step in with answers when we have other questions. Very happy and why I but all our cars at Maguire.