Atlantic Motorcar Center - Caring For People and Cars Oxhorn Rd, Wiscasset

Savanna, I want to first, thank you for being a customer of Atlantic Motorcar! I also thank you for the very kind review on our team, and our way of doing business, and super to hear that our courtsey loaner cars worked out well for you. Each and every client and car matters, so glad that you saw that, and took the time to share your experience in detail, we know that took time, and that means a great deal to us. And relationships, with the client and car. Knowing, not justing, listening, understanding client needs and expectations. As the owner, client feedback is very important to me, it helps our team build a better business, that meets and ideally exceeds expectations, every day. I plan to share your review with the team, it's a great confirmation that our systems work and delight. We value you and thank you for the opportunity to serve you and your car.

Thanks for taking the time to share your experience with Atlantic Motorcar Matt! I was happy to help you with your Volvo technical inquiry, as Maine's largest Volvo specialists, we repair those rear differentials (and other Volvo items) every day. While I can appreciate that it might sound extraordinary that a service shop in another country, and too far away to service your car, would take out time to still help you, that's really our value system and ethos. I and my team view that we are help to help folks, just as much as we help cars, and a some time out of my morning, over a cup of coffee, was all it took for me to hopefully get you the information you needed to get your Volvo on the road. Thanks for reaching out, and thanks also for sharing the review. I’d invite you to stop by over a cup of coffee if you are ever down our way here in Maine! Very Respectfully, Bruce

Randy, thank you so much for taking the time to share your kind words! And for trusting the Atlantic Motorcar team with your auto! Speed of service, that's one of many thing that sets us apart, we're very focused on client car, as well as car care. We've very carefully staffed so we can handle clients vehicles efficiently as possible. We realize it's hard to be without your car, and we do everything we can to get our client's vehicles looked at promptly, especially in an emergency. Though we service cars, our real business is taking care of People. We offer a complimentary Valet service from your home or office, leaving our a loaner car to use while we service your car. We look forward to helping in the future, and please stop into my office on the next visit and say hello. Thanks again, will be sure to pass your kind words onto our team! Cordially - Bruce

Paul, thank you, we so appreciate your business, and the opportunity to show you what our team can do with Mini Coopers. With no Mini dealer in Maine, we've quickly become the alternative to a trip to Massachusetts. We're passionate about Minis, and knowledgable, and I personally thank you for your patience, as we properly diagnosed and repaired your car, at a very busy time of the year. I'm glad you found our "Ask A Tech" / "Case Studies" section helpful, it really works well as our workshop is fully geared up, and equipped to handle even the most complex Mini Cooper service, and our service team loves and understands them! Thanks for the mention of team, they are top notch folks, like the rest of our team, working every day to give every client the excellent experience. Our best to you and "Betty"! Warmly, Bruce

Thanks Bob! Delighted that we could be of service to you, we'll always make every attempt to help someone in an unexpected breakdown, or when traveling. With loaner cars, shuttle service, we know how difficult it can be to have a car problem while out of town, we want to make that easy. I've seen the team stay late, come in early, and do what they can do, help our our clients. Great folks, helping other great folks! Glad we could help, and thanks for spreading the good word about Atlantic Motorcar! Warmly, Bruce and the AMC Team

I sincerely appreciate you taking the time to share your experience with our service team! They work hard every day to not just satisfy, but to delight each and every client, and it's feedback like yours that I love to share, to let them know their efforts make the difference!. As the owner, one of the things I greatly treasure most about our team is exactly what you stated, "caring and attentive", it's all about relationships, knowing and caring for the client, and their car. We do everything we can to make the service experience easy here. That's what our team is passionate about, taking care of clients, and their cars. Always acting in their best interest, even if, as in your car, we had to share some bad news and advise not to repair the vehicle. We look forward to to helping you and your car in the future. And I'll be sure to share your feedback with our team members, they love hearing from our clients. Warmly Bruce

Oustanding! I am so honored to read those words about our team, and our facility. We love hearing from clients, especially new clients who have found our team. Delighted that we could help you in a timely fashion, and provide a superior value. As the owner, the kind words on our facility, service process and service costs mean a great deal to me. Knowledge, Integrity, Trust and Value are our principles, thanks for trusting the Atlantic Motorcar Team. Our team really cares, and it shows, happy team, happy clients, happy cars, it's a wonderful way to do business. I'm proud to pass your experience along to our team members. We look forward to serving you in the future! Warmly, Bruce

Hello Tim, Thanks for your feedback, and the opportunity to understand what your needs were. When I contacted you on a follow-up, you stated that you generally do your own work, and had already purchased the parts online, but the weather too was too cold for you to do it yourself outdoors at this time. We had a good talk about warranty, liability, and the all too often fitment issues of client-supplied parts. What we offer here is peace of mind, high-quality, trusted service to our clients. They know if Atlantic Motorcar did the work, and a problem occurs down the road, we will 100% stand behind it as our warranty boldly states. With towing coverage, a loaner car, and roadside assistance. We don't want our clients to worry about a thing, or to have to make multiple phone calls on the side of the road, figuring out who is responsible. Just one call, to our caring, concerned and compassionate Sevice Advisors, handles every problem. Appreciate you thinking of us, and when you have one of those jobs that you are not able to handle on your Lexus, please know that we stand ready to help. Warmly, Bruce

Thank you, Sammy; I hope that you still got to enjoy your vacation with family, despite the car problems. We know how difficult it is to have a problem with your car when traveling, which is why we do everything we can to help get folks back on the road! I'll be sure to share your kind words with our Atlantic Motorcar Service Team! Most cordially, Bruce

Thank you for your business over the years Knox! And thanks for taking the time to share your experience with our service team. They work hard every day to not just satisfy but to delight our clients, and it's feedback like yours that I love to share with them. As the owner, one of the things I greatly treasure is exactly what you stated, "quality and knowledge", it's all about relationships, knowing and caring for the customer, and their car. That's what our team is passionate about, taking care of customers, and their cars. For us, it's all about relationships, and midcoast is a great place to do business! Our best to you and your wonderful autos! Warmly Bruce and the AMC Team

Thank you for your kind words and review Heidi! Glad that you were able to utilize the loaner cars we have set aside for folks waiting for their car. We really appreciate you trusting us with your vehicle, we take that very trust seriously, and always do our very best to make sure that each and every client is delighted. Thanks for taking the time to share your experience with our team. I always share feedback with good folks who service our client cars, so will be sure to pass that along. Warmly, Bruce

Hey Mike, thanks for sharing that! We strieve every day to take exceptional care of people, and not just in car service. We've been blessed with and developed an amazing team who deeply care about what they do, and provide high quality, ethical service.

Hi Kristen, Thanks for taking a moment out of your day to share your experience with the Atlantic Motorcar team! Always delighted to hear back from our clients, especially new clients like you! So very grateful that you choose our team to help you with your car. We are very passionate about giving exceptional service and value to each of our clients. I'm glad to hear that you found our service process informative and super convenient! We're all about relationships, with our clients and their cars. We're believers in working with our clients to determine their needs and expectations for their cars. I'll be sure to share your feedback with our team. As the owner, I make it a point to read and respond to each and every client review, so please stop by and say hello to me the next time you are in. Warmly - Bruce

Patrick, I want to first, thank you for being a customer of Atlantic Motorcar! I also thank you for the very kind review on our team, and our way of doing business! Each and every client and car matters, so glad that you saw that, and took the time to share your experience in detail, we know that took time, and that means a great deal to us. "Peace of mind" is a great way to describe one of the things we do here! And relationships, with the client and car. Knowing, not justing, listening, understanding client needs and expectations. As the owner, client feedback is very important to me, it helps our team build a better business, that meets and ideally exceeds expectations, every day. I plan to share your review with the team, it's a great confirmation that our systems work and delight. We value you and thank you for the opportunity to serve you and your car. Cordially, - Bruce

Thank you so much Heather for taking the time to share your experience with our team! We appreciate for trusting us with your car, and your kind words. Glad that you found our Digital Service Inspection presentation with photos helpful, that's something that we've been doing for some time, and folks love it, we're all about helping folks make informed decisions on their car. You really hit the proverbial nail on the head with the "empowered" observation, that's our goal with each of our clients, to empower them to make informed decisions on their autos! I will be sure to pass along your kind words to our team. Also thanks for the kind word on the cleanliness of your car on return, that's as important to us as to you, will share that with Chris, our detailer. Warmly - Bruce and the AMC Service Team

Hey Joshua, sorry to see your feedback, our team works very hard to delight everyone who calls, even if we can't help them personally, we always want to give them helpful direction. Lots of folks mistake us for a new car dealer, and think we sell parts over the counter. We actually don't, and that is what Javier was trying to convey to you, we're not a parts supplier. I know that wasn't what you wanted to hear, as we're certainly more convenient (and less costly) than the dealer. Realize that this is your first Mercedes and you're excited about it, which is awesome, but if you had allowed our Service Advisor to explain this to you, we would have been glad to direct you to the right source. I've reached out to you and left voicemail, but have not heard back. Please feel free to call me anytime, and I'd be delighted to talk with you about your experience. Thanks - Bruce

Thank you Ben, you are always a blessing to work with, appreciate your kind words!

Thank you Mr. McNally, I am so honored to read those words about our team, and our facility. We love hearing from clients, especially new clients who have found our team. Delighted that we could help you in a timely fashion, and provide a superior value. As the owner, the kind words on our facility, service process and service costs mean a great deal to me. Knowledge, Integrity, Trust and Value are our principles, thanks for trusting the Atlantic Motorcar Team. Our team really cares, and it shows, happy team, happy clients, happy cars, it's a wonderful way to do business. I'm proud to pass your experience along to our team members. We look forward to serving you in the future! Warmly, Bruce

Thank you Zach, for your business and kind words in your review. Our team does work very hard, I'm so very proud of them, and our customers deserve the very best in attention, and quality service. Auto service today has changed a lot since I first started some 30 years ago, cars have become more complex, but one thing that has remained the same is our commitment to honor our customer and their car. Integrity, Trust and Value are our watch words, and I'm so delighted that stands out. Once again, thank you for taking the time to share your experience in such great detail, it means the world to myself, and my team. Warmly, Bruce

Thanks Ben, Ted and the team are real Land Rover fans, and very much focused on the special needs of these fine and fun vehicles! Sure appreciate your good words about our facility, we work hard to keep it state of the art, clean, professional and comfortable for our clients. Loaner cars always, we've got a very of newer and complimentary loaners, always our pleasure to help out with that. Please stop in and say hello to me personally on the next visit, I was away on your last time here, I make a point to read each and every review. Look forward to meeting you. Warmly - Bruce

Ben, Thanks for taking a moment out of your day to share your experience with the Atlantic Motorcar team. Always delighted to hear back from our clients, and very glad that you choose our team to help you with your vehicle. We are very passionate about giving exceptional service and value to each of our clients. Glad to hear that you found our service process on your Mercedes Sprinter accommodating and professional, we're all about relationships, with our clients and their cars. We're believers in working with our clients to determine their needs and expectations for their cars. I'll be sure to share your feedback with our team, especially the technician, Mike, who serviced your Sprinter. As the owner, I read and respond to each and every client review, so please stop by and say hello to me the next time you are in. Respectfully, Bruce

Thank you Cathryn, wow, I and so honored to read those words about our team, and our facility. I thank you for getting what we have offer, and so nicely summing up our service team, and client service conveniences, loaner cars, spotless service and waiting room. Just one correction, the dealer warranty is 1 year, we offer a 3 Year Nationwide Warranty on our service. So better price, people that care about your and your car (thanks for your words on that point) and a 3 X BETTER warranty. Oh, and we send brownies after service...you've yet to find out about that. Our team really cares, and it shows, happy team, happy clients, happy cars, it's a wonderful way to do business. I'm proud to pass your experience along to our team members. Respectfully, Bruce

Christopher, I thank you so much for taking the time to share your kind words! And for trusting the Atlantic Motorcar team for your service. One of many thing that sets us apart, we're very focused on client car, as well as car care. Though we service cars, our real business is taking care of People. We look forward to helping in the future, and please stop into my office on the next visit and say hello. Cordially, Bruce

Patrick, first, thank you for being a customer of Atlantic Motorcar! Secondly, thank you for the very kind review on our team, and our way of doing business! Each and every customer matters, so glad that you saw that, and took the time to share your experience. We are focused on high quality service, backed with a 3 Year /36,000 Mile Nationwide Warranty. And we're fair with pricing as well, offering good value, while doing the job right, the first time. Every time. Guaranteed. We value you and thank you for the opportunity to serve you and your car, and look forward to helping you in the the future! Welcome to the midcoast! Warmly, Bruce and the AMC Team

Thank you Gerry, for your kind words, and trust in our team. I'm just delighted that our team was able to help you with the Sprinter, and get it back in shape. As you discovered, we are both passionate and knowledgeable about those, taking great care of the Mercedes Sprinter, and the people that drive them. We really pride ourselves in knowing our clients, and their expectations, while providing a personalized service experience. Even when it comes to extracting broken glow plugs. ;-) Our goal is to partner with our clients, understanding their needs and expectations, and developing a comprehensive service solution that meets or exceeds those needs. Making our clients partners in teh repair process, giving options where possible, and backing up our work with our 3 Year Nationwide Warranty, we work hard to be innovative in all aspects of our service offerings. I'll be sure to pass your kind words onto our service team! Warmly - Bruce

Thank you Mark, yes, part of our philosophy of service, it to partner with our clients, to help them establish a service plan to keep their vehicles running efficiently and safely. We'll always act with your best interest in mind, and help prioritize certain repairs, to fit your timeline and needs. We're all about relationships, and have structured our business in a way that supports this paradigm, so the client is empowered to make informed decisions on their vehicle. Thanks for your business, and for trusting us with your Mercedes, enjoyed the photo as well. We look forward to long relationship with you, and your auto. Our best to you and yours for the summer! Warmly, Bruce and the AMC Team

Hi Mark, Thanks for sharing your feedback with the team. Unfortunately, as our Service Advisors shared, with words and photos in the report, there were a number of things that needed attention with your BMW. Which on a nearly 30 year old car that hasn't seen regular service (hence the problems found in your report) is not unexpected. Yes, we do share the complete condition of the car with the client (like the worn out brake pads you mentioned) as we feel it's important for folks to know the true condition of their car, especially on safety issues like brakes. We did diagnose your problem and shared there were multiple service items on the engine alone that needed attention. You chose not to do the ones that would have corrected the running problem you were concerned with. I get it, these items weren't cheap and simple things, but replacement of the defective items would have resolved your issues. That's what our BMW tech noted, our Service Advisor explained, and were unfortunately declined. Please feel free to have the other facility call us, I would be happy to review the scope of our diagnostic work with them, and it might save you from having to pay again for work that was already done by us. We wish you well, and when you decide to address those service issues we found, know that we will be here and happy to handle those for you. If there is anything else you need, or you want to discuss your experience, please reach out to me personally I'd be delighted to hear from you. Cordially, Bruce

Sheryl, I most sincerely appreciate you taking the time to share your experience with our service team! They work hard every day to not just satisfy, but ideally to delight each and every client, and it's feedback like yours that I love to share, to let them know their efforts make the difference! As the owner, one of the things I greatly treasure most about our team is exactly what you stated, "respectful and friendly communication", it's all about relationships, knowing and caring for the customer, and their car. The other "the convenience of a loaner car" and our business center, are just icing on the cake, to make our service as simple as possible for treasured clients. That's what our team is passionate about, taking care of customers, and their cars. For us, it's all about relationships, and midcoast is a great place to do business! Our best to you and your wonderful VW! Most warmly, Bruce and the AMC Team

Jane, thank you so much for taking the time to share your kind words! And for trusting the Atlantic Motorcar team with your Audi! That's one of many things that sets us apart, we're very focused on client care, as well as car care. Though we service cars, our real business is taking care of People. And helping our clients make informed decisions in their car care. I always appreciate when I have the opportunity to work with you, you ask great questions and are truly focused on doing the right thing, and your appreciation and respect for our team always show. We look forward to helping in the future, and I'll be sure to pass along your kind words to our team! Warmly, Bruce

Thank you Daria, we really appreciate your business, and taking the time to share your experience with our team. As the owner, I read each and every review, client satisfaction is our upmost goal, and I am delighted that we could be of assistance to you, now and in the future! I'll be sure to share your kind words with our team. - Bruce

Ms. Allison, so delighted that we could be of service to you, even with our full schedule. We'll always make every attempt to help someone in an unexpected breakdown, or when traveling. I've seen the team stay late, come in early, and do what they can do, help our our clients. Great folks, helping other great folks! Please stop in and say hello to me personally on the next visit, I was away on your last time here. I make a point to read each and every review, and yours made me smile. Look forward to meeting you. Warmly - Bruce

Thank you so much for taking the time to share your kind words! And for trusting the Atlantic Motorcar team with your auto! That's one of many thing that sets us apart, we're very focused on client car, as well as car care. Though we service cars, our real business is taking care of People. Know that we can help you on that hour drive, we offer a complimentary Valet service from your home or office, leaving our a loaner car to use while we service your car. Just ask your Service Advisor on your next all. We look forward to helping in the future, and please stop into my office on the next visit and say hello. Cordially, Bruce

Thank you sir! Taking care of cars and people is our mission!

Hello Sarah, Exceptional client service is really a passion, and I'll be sure to pass along your good words to Javier, as well as Ted, we're blessed with those good folks, and others, on our team. As a first time client, it is alway our desire to make certain that each and every client knows the true condition of their car. That really helps us establish a solid base for maintenance, and service going forward. We again thank you for your business, kind review, and warmly welcome you to the Atlantic Motorcar family! Cordially, Bruce and the AMC Team

Lise, Thanks for taking a moment out of your day to share your experience with the Atlantic Motorcar team! Always delighted to hear back from our clients, and very glad that you choose our team to help you with your car. We are very passionate about giving exceptional service and value to each of our clients. I'm glad to hear that you found our service process transparent, thoughtful, we're all about relationships, with our clients and their cars. We're believers in working with our clients to determine their needs and expectations for their cars. I'll be sure to share your feedback with our team. As the owner, I read and respond to each and every client review, so please stop by and say hello to me the next time you are in. And thanks for choosing the Atlantic Motorcar team! Respectfully, Bruce

Thank you sir, yes, part of our philosophy of service, it to partner with our clients, to help them establish a service care plan to keep their vehicles running efficiently and safely. Communication is very important to us, and our goal is always to keep our clients informed, with professional recommendations. We're all about relationships, and have structured our business in a way that supports this paradigm, so the client is empowered to make informed decisions on their vehicle. Thanks also for the kind words on the loaner cars, we've recently upgraded the fleet, and though we miss the old Volvos, the newer VW and other cars seem to be very well received. Thanks for your business, and we look forward to helping you in the future. Our best to you for the awesome Maine summer! Most Cordially, Bruce and the AMC Team

Thank you Kendall! Coming from a gentleman of your standards, that's quite a compliment! You are always a pleasure to work with, and appreciate your kind and encouraging words! Next time you are in the area, please make a point to stop in my office and say hello! Thank you - Bruce

Laura, first, thank you for being a new customer of Atlantic Motorcar for both service and sales! You got meet the entire team. Secondly, thank you for the very kind words about our detauilg work on your Audi, the loaner car, team, and our way of doing business. Yes, each and every customer matters, and we really care about doing the right thing, the right way, at the right time. We're all about relationships, offering good value, while doing the job right, the first time. Every time. Guaranteed. You are very gracious, thank you for the opportunity to serve you and your cars! Warmly, Bruce and the AMC Team

Thank you Catherine, delighted to hear from you, we read each and every client experience. Thanks for trusting our team with your Volvo, and appreciate your kind words. Glad that you found our service presentation with photos helpful, that's something that we've been doing for some time, and most folks love it, we're all about helping folks make informed decisions on their car. We always strive to wash and vacuum each and every car after service, thanks for noticing. I'll be sure to pass along your kind words to our team, they love hearing back from our clients! Warmly - Bruce and the AMC Service Team

Wow, Emily, I am very touched by your kind words! That is exactly what we aim for, with each and every customer, a feeling of personal service, that you and your car matter to us, and our team. Thank you for so brilliantly and succinctly phrasing that, I'll be sure to share your good words with our team.

Thank you Mr. Webel, I am so honored to read those words about our team, and our facility. We love hearing from clients, especially longtime clients we've worked with over the years. As the owner, the kind words on our facility, service process and service costs mean a great deal to me. Our team really cares, and it shows, happy team, happy clients, happy cars, it's a wonderful way to do business. I'm proud to pass your experience along to our team members. We look forward to serving you in the future! Warmly, Bruce

Thank you Ms. Turner! We really do appreciate your review, kind words about our team, and welcome to Maine! As the owner, I make a point to read each and every review. Your experience is our goal, with each and every client, with each and every visit, we call it "Clients for Life", that what we do, take great care of people and cars. Appreciate also for your kind words on referrals, that means the world to us, and is how we've grown our business over the years, through the kind and trusted words of good folks like you. I'll be sure to pass along your kind words to our team! Warmly, Bruce