Midcoast Federal Credit Union US, Edgecomb

Kristen Eithier really saved my day with her knowledge and helpfulness. Donna WatermanI

For over 18 months I regularly relied on Midcoast Federal Credit Union to deposit my checks to another credit union. Today when I went there, to my surprise my driver’s license was not in my wallet. Although they know me by face, have records of all my transactions, see that I have other proofs of identity, and know that I am not a security risk, refused to deposit my check. It wasn’t the wasted hour of travel that got me. It was that so much was riding on this deposit, as little as the amount was, and despite me explaining this, no one in that branch cared other than what was their policy: no driver’s license, no deposit. There is good reason to bank with credit unions. But Midcoast Federal Credit Union has a staff incapable of making sound customer-care decisions in unexpected situations such as mine. Until Midcoast Federal Credit Union receives professionalism training I am banking in an institution that treats me like a human, in addition to following security protocol.

I've found most of the staff to be friendly and professional. In general we have been pleased.

A woman named Karen... thought it'd be okay for her to give my wife an attitude while she she unprofessionally gave 'budgeting' advice. She does not need budgeting advice. Covid had thrown a wrench into the mix of many people lives and Karen didnt seem to put that into her equation before essentially berating my wife on what she thought was poor budgeting skills. My wife tried explaining what had happened and she didnt seem to care as her own opinion on the matter trumped my wife's. Several bills coincided with one another leading to her account being overdrawn for the first time in several years. I dont know about Karen but Covid has affected our lives tremendously. We'll be switching banks. Not that MCFCU cares in the least bit which is really a terrible business model because eventually they'll shrink in size.

I've been with this Midcoast since right around 91ish ..and yup you can always get someone that's had a bad ..who hasn't had one of those days ...but over all always very pleasant too deal with ....

Very good looking for rate for new Ford F-250 truck