Associated Bank N Perryville Rd, Rockford

Went there while the lobby was open, asked to close my account and was told it couldn't be done because one banker had an appointment in a few minutes and the other wasn't there? WHY can't the teller close the account?? Also, it should only take a few minutes to close the account so why couldn't the banker just do it quickly before the appointment arrived? Now I have to make an appointment, find another time blah, blah, blah. Terrible customer service. I will close this account ASAP and will not be back.

On numerous occasions I have stopped at the Rote Road location after hours to use the ATM. I have only been succesful twice, and that was quite some time ago. It's either out of money, but more often, I am attempting to deposit cash into my account. The terminal informs me that it cannot read my card. Yet I can drive across town to the Machesney Park location or the branch on Center Terrace and make the transaction with the same card with no issues whatsoever. I know this because I just got finished doing it...again. If Associated is going to state that they have an ATM at a certain location, they should probably have a FUNCTIONING terminal at that location! A little bit misleading, don't you think??

Banked here for a while, but not impressed. Mobile app was confusing. got a notice one day they were closing my account for inactivity, yet by law they did not need to do so. Also charging me money to do it. So I took my money and left before they could charge me. Many other fine banks out there, so better to go there than here.

Nice staff, very comfortable. Love the drive thru.

This bank is completely unprofessional. I tried to deposit $500 into their ATM in October. The ATM malfunctioned and would not return my money or deposit it into my checking account. I called the 800 number on the ATM and they advised me to go into the bank during normal business hours. After talking to one of the reps at the bank, I was told to watch my checking account for a credit if it was found in my favor after the ATM audit. Two weeks later, I have the $500 I should've had in my account to begin with. I was out $500 for the first two weeks before I was credited and now in December they are saying I'm not entitled to the money that their ATM stole from me when it malfunctioned. Without any given notice, they withdrew $500 from my account. I'm incredibly frustrated and do not trust this bank. Nice job stealing from a college student.

I have 4 bank accounts in northern, IL. I have tried all of the banks. Associated Bank is BY FAR the worst option for banking. I actually lost money banking with this company, although I was responsible. Nothing short of a scam. Horrible software, horrible app, horrible customer service. I would advise any other bank than this one locally.

I have banked at black hawk bank for some time but switched over to associated because i was away for school. WORST THING EVER!! The lied about promotions then never would return my phone calls the guy, greg, that started my account i have left 5 messages for not one was returned. It has been three months that my account was open and i wanted to close it after the first week. I will drive out of my way now to use my black hawk account.

Friendly and capable staff. Always a pleasure.