Arizona Federal Credit Union N Hayden Rd, Scottsdale

I have been a member for 7 years and this is an excellent credit union with all the website and app capabilities of a large bank, and all the member services, great interest rates, and customer care of a credit union. At this branch the staff have always been capable and helpful. No long lines. Clean and comfortable. As for the institution overall, I won't go into the basics of banks vs credit unions, other than to say that the only advantage people can ever come up with for banks is all the services and "bells and whistles" they offer. However, AFCU has an excellent website & app with all the tools you could want. I'm instantly and unobtrusively alerted on my app of all "card swipe" purchases. I have text notifications of large withdrawals, I can take pictures of checks to deposit them, etc. The card power app lets me turn my cards on and off instantly. I keep my credit card locked unless I'm about to buy something. I generally keep my debit card unlocked, but for example if I cannot find my wallet I just lock that too and don't have to worry. It's quick and easy to get help by calling, I have never experienced more than 2 or 3 minutes hold time and honestly, even though it sounds weird, I like the upbeat fast-paced hold music anyway lol. In a tight spot and need to skip a credit card payment? AFCU has your back. Credit unions are great, they are on your side, and unless you have 100k plus in savings so that a bank will actively court you with personalized interest rates, or you need to have an ATM within 5 miles of you at all times, there's really no reason to use a bank. Having been a member of a few CU's over the years, I can assure you AFCU is the best one I have ever been a member of.

I don't even have an account here. I used shared branch service to make some transactions for 2 other credit unions. Lisa was very helpful, patient, friendly, sincere, and delightful to work with despite some issues and complications with my accounts at almost closing time. I saw her interact with other customer, and she made the elderly gentleman's day with the same lovely attitude. Especially in the midst of social distancing, it was really wonderful to see such a scene (and I could tell he really appreciated the interaction). She definitely made my day, too! Her manager was really helpful in completing my transactions also. Atmosphere in general was really positive, helpful, and friendly.

The lag in posting checking account balances after the CU has issued payments is totally obscene. If a person kept their balance as lazily as the online accounts, we all would B in terrible trouble. If the checks/electronic actions can B accomplished, WHY can't the balances reflect so? I had payments to B issued Thursday July 5, 2018. As of Monday July 9, 2018 my balance is still the same as Wednesday July 4, 2018, the day my membership was deducted. THAT they can do quickly. IT needs to get on the ball & forget about all the "pretty" & become EFFICIENT! Yes, I'm angry & delayed any comment for too long. My post is a flat 2, not 2.8!

I first went there because it was a shared credit union and it was closer to my home but I had such a good experience on several occasions that I actually opened an account I was happy that I could actually go inside and everyone I've dealt with from new accounts to tellers have been great let's not forget the Greeter's at the door...they are always very friendly Chuck Rogers

Horrible place and they are racist. Who calls police on someone and racially profiles.

They have lovely associates! I was frustrated with my gym membership and I was on a phone call with Pat she helped me straighten everything out and in the most calm and genuine way! Thank you so much Pat you’re so awesome!

Loving AZ Fed so far!! Minimal fees and amazing service, not to mention super friendly folks!!!

Stopped in on Black Friday to pull out cash, and requested new ATMs card for husband and myself, as both have numbers worn off. They wouldn't let me put in the order for my husband's. So ridiculous. I could drain the joint account on my signature alone, so why not just let me order him a checkcard? He is worked very long days in retail right now, and the last thing he needs to be doing is driving to the bank for a stupid checkcard. Also, she said he could call. That, in and of itself, is also a hassle when dealing with AZFCU. #2019Goals - New Bank. Updated: 11/27/18: Called in and Shelby took care of this for me. She handled the dual request of both cards. It was not an issue. Shelby was a true representative, and high merits to Shelby for taking care of the customer. She should be promoted! The lady at the Scottsdale branch, I believe, was judging me. I believe it's because I said I couldn't read the number for online orders off my card. At any rate, she neglected to perform a service, and frankly, I think she is bad for this branch. In today's era, you need to provide exceptional customer service, because if you won't, the next bank will, and that is what customers are seeking.

I’ve had a car loan for a year now from Santander at 15.7% and 431$ a month payments never missed a payment! My credit is up from a year ago as well! Ask Az federal to refinance my car loan which my car is worth 22,000$ they said, and the loan amount would be 18,000$ well under their guidelines for what it needs to be! The guy said he could get me 7.99% interest rate with the numbers he had in front of him! And of course they deny me the loan and their reason is because I just started started my own business a year ago and haven’t filed taxes yet! Even tho I have bank statements with over 8,000$ a month Unbelievable! So instead of them getting my payment now I’ll continue to pay Santander! Santander is the best!! You have someone here who has been paying a year straight with no problems and you deny a perfectly good potential client/customer who could and would spend money and open accounts with you!! Doesn’t make any sense what so ever.

We have had fast efficient service for over 30 years. Could not ask for a better banking experience.