PNC Bank E Osborn Rd, Scottsdale

I have never been treated by a business the way I was treated by the branch manager of this PNC Bank location, Joanna. I recently opened an account with PNC at a branch in CA for my mother’s trust. Basically she (Joanna) told me that my Driver’s License and Credit Union Visa/debit card were not enough to verify my identity. (I mean, I know my Driver’s License picture is bad but I you can definitely tell that it’s me!) My signature card was apparently not on file. I asked her to call the branch I opened my account at to find out what was going on with that. She flatly refused. She said she would not go forward with my transaction. When I tried telling her I was on the phone with the Vista branch trying to get things sorted out she told me she STILL would not do anything for me because she could not verify my identity — and then told me to LEAVE! I’ve NEVER been asked to leave ANY business. She NEVER offered to try to see what she could do to HELP me, she never asked me for other things that could verify my identity which I could have easily provided like my Social Security number, other bank debit or credit cards, security questions or anything else. She never offered to call my home branch. We just sold our home in CA and I am a customer with a larger sum of money in this account and this is how I was treated by this person, I was told to leave in an incredibly stern manner as if I were a criminal. This woman actually brought me to tears, I was so embarrassed and in a complete state of shock at what just transpired. I do have to note that the receptionist was so kind to me and offered me a bottle of water when she saw how upset I was. She was the only pleasant part of the experience. Bank somewhere where they treat you like they actually value you and your patronage and are willing to go the extra mile to help you out. Do NOT expect to find that here. P.S. I do recommend the PNC Bank in Vista, CA. Some extremely friendly, helpful and competent folks there like Theresa and Jerome that are a total pleasure to work with.

This bank is complete trash. If I could give this bank a zero out of five stars I would. Horrible customer service. It was fine when it was BBVA but when PNC took over they brought unethical practices with them. They charged me $7 monthly service fee because my account had less than $500 with no warning. When I tried to get it waived the representative agreed to waive it but the system did not allow him to. So I spoke to a manager who was completely useless and refused to refund the fee. I closed my accounts. Don't do business with this bank. They have very shady business policies. My only regret is I wish I would have closed my account sooner.

Useless branch. Staff is untrained and clueless tied to typical services. Don't waste your time with staff at desks as they are worthless. Went in for assistance with PNC app and was advised by staff that they (she) was unable, unqualified, and untrained to support my request. Further, the staff member in question (she) was unwilling to call PNC hotline nor offer any semblance tied to support.

I loved BBVA. PNC is not in that category. Staff is now untrained and apathetic. Fees are now being charged for things that were free. I cant even get my account closed in MY timeframe. But trust me. I am out!

We've been banking at this branch for several years. It's so nice to have employees at a bank that are professional and spend time to give you the attention like banks used to. Annaliese Dorame is one of those outstanding employees.

I’ve been banking here about 18 months and it’s about 18 months too long. Not a good business banking bank. The staff is like a skeleton model of real banking staff. When it was BBVA it was the same. Very archaic processes, procedures, many hoops to jump through in order to transactions not involving a teller. Appointments are required for about 90% of normal reasons people need banking. The turn over rate is extremely high. I’ve never seen anyone here longer than 3 months. I had a better experience at my local credit union in Indiana.

I was a BBVA customer for Year's, with no issue's, and now PNC comes in and now more issues. I go to the location closet to my house, and in the last 3 weeks the ATM has either been out of service or no cash. I tried to withdrawal $200.00 and all I could get was $10,s and $1's. I think you should take your name off these pro sport's stadium's, and deal with your customer's better, you could be losing a lot more otherwise,. Right now we are talking about pulling all our money's and investments that we have had for Year's from PNC and move on.

So happy PNC banks are finally here in AZ. I’m from the East coast so moving here without the bank you already had was a struggle. It feels good again to withdraw money without getting charge an arm & a leg lol 😂

If you’re going to close the lobby, again, then staff more than ONE teller in the drive up spot. 12 cars in line. One teller constantly pulling her mask down to scarf down potato chips out of a sandwich bag. My deposit took over 35 minutes from drive up until drive away. Thats uncalled for. Compass is starting to suck.

I regret having our business and personal accounts with BBVA. It was a very bad experience, unhelpful bankers and outrageous fees that just pop up on long established accounts. And no two people will give you the same answer when you need help. You will be happier else where.