Apple Federal Credit Union Main St, Fairfax

Today I came to the bank 8 minutes before they closed to use the ATM. I never used the ATM before so I tried to take out money on my own before I asked for help. When I used the ATM, my request was declined so I went up to the door and Apparently they closed the door before closing time. I was shocked and tried knocking on the door. The bank tellers were rudely tapping their wrists and mouthing that they were closed and I had to come tomorrow. They didn't try to approach me at the door and help me with the ATM. A random person who was inside opened the door for me and I tried explaining to the bank tellers that I needed help but they wouldn't listen and kept telling me to leave. As a college student who never used the ATM, I wanted to cry my eyes out but I didn't because I wanted to stand my ground and ask for help. Luckily the manager kindly assisted me and told me the steps of how to transfer money. But this was the worst experience of my life at a bank. All I wanted was help with the ATM so I could give money to my brother who is going out of state. Those ladies shouldn't have treated me that way and they should learn to politely help others. Instead of rudely telling someone to leave without knowing what the issue is. What happens if it was an emergency and I needed the money quickly. They would've said come tomorrow like they did today. I also want to add that these banktellers were females.

It breaks my heart write this since I do really enjoy this credit union. BUT, their policies on resolving fraud and non-fraud disputes is archaic. I had fraud on my account on 11/2 (happened on 11/1) and I still have not been provided a provisional credit nor has my new debit card arrived. I also had a non fraud claim from a while back that took almost four months to resolve.. ANY OTHER BANK would move more quickly, especially on the fraud claims, to resolve it in their clients favor. But no, not Apple FCU. very disappointed, customer service just refers you do a platform associate who has no say or power.

I stood in line for over 10 minutes while 2 associates had a conversation, when I asked if anyone could help me, the guy told me another associate would be back, clearly his conversation was more important than my simple deposit.

My mom opened my account when I was about six.Back then it was Fairfax co school employee credit union.Apple took over and my mom and me still have our same accounts.I am 49now and my mom is 85. She still braggs on the service she receives and I have to agree with her.we'll both be happy members "till death do we part"

Friendly fast and accommodating. Great bank

Been standing here in line. There are many managers just sitting in their office. Only one teller. I assume in order to become a manager or whatever you are where you have your own cabin. You should know got to be a teller.

This was my first financial institution that I began banking at. They helped me open my account with shares that accumulated high dividends a such. I got my first check/debit card here, as well as nearly all my savings. This specific branch was where it all happened. The staff branch are kind and friendly and very young. Energetic, fast, and efficient. Its a clean branch and not too busy, plus it's one of the more updated Apple FCU branches. Would highly recommend.

Great service. Had my sons replacement card ready in no time.

Been a member for 10 years and service quality keeps going downhill, they sell your personal info to life insurance companies and its pretty sad when this is the only communication I've gotten from them in years. How about having more tellers at your branches? Maybe you all can sell more of your member's personal info and spend the profits on having more than 1 teller working on Saturdays.