American Heritage Credit Union Red Lion Rd, Philadelphia

They don't value long term customers who have been with them for YEARS (8+). They wouldn't pardon fee's from an accidental stale dated check incident which turns out to be $25 per check (In my case worth more than the value of my check). Their website is terrible. The mobile check deposit didn't work ever until very recently. Phone tellers are rude as ever and since the pandemic began their customer service has declined at an increasingly faster rate. This bank used to be good now its just trying to get as much money out of its loyal customers as possible. It's a shame that they would rather lose a loyal customer of 8+ years rather than being forgiving of a first time (ACCIDENTAL) offense.

If I could give negative stats I would. After someone stole $600 from my account I got locked out of my account when I tried to buy something for $6. They always protect my account from my access after they let someone else steal hundreds of dollars from me. This is the second time this happened. And since I still can't access my account I have to call again tomorrow to talk to their condescending staff to make sure they even bothered to file the claim after sending me on my way. Worst financial institution I've ever even heard of. And when I tried to reply to their copy and paste message below the message came back as undeliverable. Unbelievable.

Customer service on the phone at this bank is the worst I have experienced. First, you do not get a live person till after about 25 to 30 minutes on hold. Then I spoke to a woman named Robin two separate times, I made 7 phone calls to them altogether, I was trying to resolve $300 missing out of my account. Robin was rude, nasty and not helpful at all, belligerent to myself and the senior specialist from my other bank where I was as I was trying to get it resolved, the money was transferred electronically from there. She was loud and I cannot believe she works in customer service, horrible! Is this is the treatment I am to expect? I am closing my account with this bank.

I only wanted to bank here cause when i was a child my mom had an account here. Now as an adult. I see how horrible and inconvenient this place is. I have a 700+ credit score with my fico, did a joint application for the rewards card and got denied. Loan officer calls and seems happy to deny me but wont assist me with getting approved. Reason for disapproval.. Not enough history! In 2 years i have had multiple self lender accounts, 2 car loans, and 3 cards...... All has perfect payment history, no charge offs , or collections! And if you did further due diligence my statements says it all. Maxed 1 card off 3 times in 1 month and paid it off. She tells me paying it all off is not good carry a balance, like why? No so im paying more interest? Im already paying taxes! How far you want me to spread my money! Than she tells me try again next year, why?? to get another inquiry and no help. At first i was going do a secured credit card , but now after really seeing how they are. I will buy Navy Federal Pledge Loan Instead! Nfcu gave me a line of credit So did Capital One😌 We good i know yall not here to help, i understand it now. Also they will give you a car loan evem with teerrible credit but not a line of credit.

This bank used to be okay. But customer service is terrible now. Long waiting time. Can't get help by calling them on the phone. Putting up very distracting Christmas lights on such a busy road doesn't help if customer service is terrible. Car shows and etc do not help if the service is terrible.

Had a blast at the AHCU annual car show with my buddy Ron sponsored by 98 wogl radio station. Plenty of awesome cars & car enthusiasts and just great people enjoying the show. Truly an American tradition that I enjoy immensely and by the size of this year's crowd I'm not alone. They have something for everyone, great music, food,games,craft shows and cars. My hats off to American heritage cu and it all benefited CHop hospital. Truly An amazing day I had, that's the USA I want to live in, God bless America.

Michelle was an amazing representative. She looked over my account and realized the credit card I had was not the best card for me she made the whole process amazing and fast. You don't get service like this anywhere anymore

Honestly the worst customer service ever. Waited for over 2.5 hours to inquire about a mortgage and ended up walking out because they kept saying we’re next and kept taking back other people who arrived after us. Probably would be a nightmare to be a customer here.

I stopped in American heritage to open a new account and I could not have had a more pleasant experience. I waited less then five minutes to be helped. The process was easy, fast and I walked out with my new debit card in hand. I was also able to download the app and login before leaving to make sure I had no issues. I’m excited to be a member and take advantage of low rates for a loan and lots of other great perks. Thanks to Darleen for making me feel so welcome!!!

I was told on the phone I could just run in and sign the paperwork for my credit card. I ran in and the receptionist checked me in and said they would be with me momentarily. At no time did anyone say I should schedule an appointment. I waited 40 minutes and still was not seen. I had to back to the front desk and ask about being seen. I was very disappointed in the time time I had to wait. I was 40 min late for work. If someone had told me I need an appointment I would have made one and come back. Sincerely, Kristine Keown

Bad service when you call for customer services. They don’t provide services after hours, weekends, and Holidays. They take so long for them to answer a phone call. They don’t provide call back services. I wait more than 12 hours on a phone call with no luck. I called over the weekend and they said they only do transfer. If you have problems with your debit card over the weekend, holidays, or after hours you have to wait until regular hours to solve your problems. I give 4 stars when you do in person services.

American Heritage Credit Union was great when I first joined them over a decade ago. However, they have concentrated too much on their image in the community over customer service. Their products can't compete with other banks and lose me as a customer at every opportunity. Why should I deposit money at this bank when they can't even compete for a mortgage, a car note, or even a CD.

Had a balance on my account of $59 due to Covid I was laid off from work, they sent me to collections and keeps reporting a late payment of $59 dollars which I been paid off. So now it’s hindering me from purchasing my first home, getting credit cards or any type of installment loans. I called they say they will take it off but that was months ago! And it is still being reported as we speak!

Terrible customer service. No tellers available. Receptionists shuffles you to a machine for banking service which requires I.D. (My I.D. doesn't fit machine.) A teller at a window, although there at the branch at Bridge and Harbison, won't be available to 11 a.m. Waiting for customer service via phone call and am 23 in line for service to the head of Customer Service. Streamlining service so that only machines and automated services are available.

My mom started an account for me here when I was 1 year old. Great service for 26 years then all of the sudden terrible service the past year. I kept getting emails saying I had e-alerts but couldn't log into account, contacted customer service multiple times about it with no solution, then after several months of issues and not being able to log in a "defaulted loan" for 77 dollars pops up on my credit score from AMHFCU. Only loan I had from AMHFCU was fully paid off over 2 years ago. Maybe before throwing a "defaulted loan" on someone's credit score your customer service people can pick up the phone and ask if your customer knows that there is an outstanding balance on an account in their name. UPDATE: I reached out to customer service and after an hour and bouncing between a few departments was able to get the "defaulted loan" paid off and removed from my credit score. Turns out it was actually from a checking account I didn't use. It is a shame they closed all my accounts because I actually am buying a new truck and would have considered them for another auto loan.

Their Scorecard rewards program customer service and resolution is even worse. I ordered two gift cards two months ago. According to their system it was shipped right away, 2 months ago. I have not received either card. They have taken 12,400 points from me, and I have not received anything. I have asked for credit points back or resend cards. Their answer was an email, saying, cards were sent, check your porch, your garage, your neighbors. I have been a member for years, but in the last few years the service and system has been making a lot of mistakes costing customers money in fees by other vendors due to their erroneous processing and delays. Customer service automatically says it's your mistake. However, I have had to get angry for them to look into something further, and 3 times in the last few months they have discovered it was a system error. However, they won't admit that unless you insist there is something wrong. Now, they are no longer available on weekends, so delays and fees also get charged if you don't discover the issue by Friday 5pm EST. It has gone down hill in customer service and system is not good quality anymore.

Worst customer service of anywhere I’ve dealt with. They have been overcharging me $100 for over 6 months and will not fix it. I wait on hold for hours and they tell me it’s fixed but it’s not. Today they hung up on me. I am so furious I do not want to deal with them ever again. Please don’t use this place, they will screw you over and then not care

They don't even have bank tellers any longer. You have to use either the ATM or wait in a long line for the drive thru.

AHFCU has the worst customer service. Their online banking system is horrid so you have to call for assistance. It is typical to have 50+ callers ahead of you, so the wait is at least 45 minutes just to speak with someone. They would be a much better credit union if they would invest in better web options and hire more customer service employees.