America's First Federal Credit Union Racquet Club Pkwy, Pelham

I’ve been a member for almost all of my 18 years in Alabama. Having moved where the Pelham branch is the closest location to me I found out Thursday before closing my account to go to a different branch. My wife’s wallet was stolen while on vacation, we cancelled cards, however the paper with the important numbers that any thief would live was also in her wallet. I walked into this branch around 3 p.m, 2 account specialists helping 1 member while I sit in the lobby for nearly 20 minutes until I’m helped. To only be told there was nothing that could be done since the card was cancelled. Glad their debit card machine was broken and I had to go to another branch anyways in order to obtain a new card. Turns out another branch advised I close the account. Not to mention having a branch manager previously calling me stupid to my face.

Wish I would rate 0 stars. Worst banking experience in my life. I have no idea how they keep customers because they surely don't have ANY customer service skills. Would never recommend anyone to visit this branch.

I completely agree with the other negative reviewers, especially the ones commenting on the employee, Gabe...not sure what he's still doing there, maybe he's holding something over their head or something, but he has zero customer service skills, the others there aren't much better. I worked in the banking industry for several years and know from experience that it's not a difficult task to put a smile on your face and speak in an energetic manner. There really needs to be some customer service training done with this branch. The customer service line is just as bad, it's like pulling teeth to get help with your account, only after they ask you every question under the sun to verify your identity...maybe their next question should be to ask your blood type! The bank has good benefits and such, but their employees are dragging them down!

Have had this account for over 6 months. Never told me that I couldn't access my savings without being charged $4 every time. Was not told that I would be charged $1 every time I touched an ATM. Then instead of giving me my checking account number for my payroll direct deposit they gave me my savings number. So I have to access my savings to retrieve my funds because I was given the wrong number. They refused to reimburse my money after I pay $9 a month to use this account. Unacceptable. Banking here is a bust. Being ripped off by the people I trusted with my money.

This credit union has DISCRIMINATORY LENDING PRACTICES! If you are not approved for a loan, ask for information of how many loans they make to minorities. Report them to the consumer financial protection bureau.(cfpb)

They lye. U never get the same answer from any 1. U call an phone says receiving high call valume. U go in in an some on there phones texting. Or walking around like they looking for Easter eggs. I filled out paper work 2 have my credit card payment 2 b taken out of my account. They didn't tell me that when the card was closed out. That it wouldn't b taken out. A sorry credit union for sure. Go anywhere but

IF I COULD GIVE THIS FRAUD UNION A NEGATIVE-0 IT WOULD DEFINITELY BUT THAT!!! SENT MY DAUGHTER IN TODAY TO DEPOSIT A CASHIER CHECK THAT MY UNCLE SENT ME TWO WEEKS AGO TO HELP WITH CLOSING COST ON MY HOME!! BETWEEN WORKING,MOVING AND TRYING TO CLOSE ON TIME I TOTALLY FORGOT TO DEPOSIT IT!! THIS CLOWN OF A TELLER BASICALLY TOLD MY DAUGHTER THAT IT WAS A FRAUDULENT CASHIER CHECK!! IT’S MORE THAN ONE CREDIT OUT HERE CLOWN!! IT CLEARLY STATED WHAT CREDIT UNION ITS FROM ALL SHE HAD TO WAS CALLED THE CREDIT UNION IN FLINT,MICHIGAN TO VERIFY IT!! THIS BLONDE CLOWN REFUSE TO GIVE BACK ! I WAS SO TICK OFF I HAD TO LEAVE WORK EARLY AND GO STRAIGHT TO AN ATTORNEY OFFICE TO SEE WHAT I CAN DO BECAUSE THE OTHER CLOWNOF A MANGER THERE HAS NO CLUE

I have auto loans here. Interest rate competitive. Employees have always been friendly and helpful. This branch is quick and efficient.

I went in to submit an application for a home loan. I spoke to branch specialist Gabe S. Whited. This gentleman didn't seem to care if I applied or not. He showed no signs of interest in serving a customer. I have my own business and serve a lot of customers. I can personally say that if I showed the amount of interest Mr. Whited shows I would probably starve.

I'm switching banks first thing Monday morning. My first direct deposit was supposed to go through today. I have bills to pay and a sick child at home. That for nothing America's First, you suck ass.