Acura at Gunn Interstate 10 W, San Antonio

My used vehicle purchase was completed by an excellent sales and finance team. Adam, my salesman had everything regarding vehicle carfax, inspection reports and service paperwork ready for my inspection. My vehicle purchase was seamless pressure free and fast. I do appreciate that the vehicle I purchased had been fully inspected and all of the service was caught up. Fantastic to see that they are making sure they are selling solid vehicles. Also, nice to have a three month warranty for peace of mind. High marks to everyone at Gunn Acura!

After three decades of Acura experience with four top-tier dealer service departments in three states, I've never been ill-served or disappointed, but Gunn Acura still managed to impress! They are superbly capable, competent, considerate, and reliable, with fine waiting areas and responsive shuttle service, as well as clear insights to my vehicle's status and needs and fair prices. I could not have hoped for a better service provider.

5 Star service! Roland in the service department was so helpful. He went above and beyond to know the previous service info I had on my car, which helped guide us in the the services my Acura needed. He was not pushy on selling me extra services my car didn't need. Super knowledgeable, treated me like a person and not "just another customer". The shop replaced a part on my car and they did such an amazing job! They need 5 stars as well!!! It looks brand new again. Thank you Roland and the shop guys in the back.

Mason was very helpful and made sure my wife vehicle was taken care of for service along with the tech Josh that took care of it! Thankfully they still have me great service even though I was 15-20 mins late to my appointment (due to my fault). I do like the online updates on what was needing attention and to see why it was important with quotes. Only thing I would recommend in those quotes if we could get pictures of the actual issue to see; for example dirty filter. Great service and thank you to both Mason and Josh!

What an awesome car buying experience!!! Found a car I wanted, went in, test drove it and bought it. No haggling price, no pushy salesman and no going back and forth with the finance manager. Blake got it done quick, fast and in a hurry. Very pleased with his service and professionalism. Will go back if I ever need another vehicle.

I cannot compliment Gunn Acura & their service department enough. JT & Josh helped me with my regular service after moving from Austin. They made the process painless and went ABOVE & BEYOND to help me with a few issues I needed addressed. This is the reason I have continued to go with Acura, quality and service that can’t be beat! I would highly recommend to anyone who is looking for a car or any sort of Acura service.

I arrived at my appointment time and was greeted at the front door. There was no waiting, as my car was taken for service as soon as I walked in the door! I had my car there for its annual maintenance check up. The service was performed right away and I was kept informed every step of the way. There was no up selling and they did exactly what I had asked them to do. I even got a car wash! Service was excellent!

Gunn Acura did an outstanding job servicing my Acura TLX. Jose was the service personnel working with me & when he found out that it would take over a week to work on my car, he went out of his way to find me a loaner car. Jose was very courteous & professional. He always kept me up to date on the status of my vehicle. Best service ever! I highly recommend the service department at Gunn Acura!

I totaled my truck back a few weeks back and was too busy to look very hard. I finally had an afternoon to look. I visited four auto dealers on Saturday only to find everyone one of them had sold the vehicle I saw on line. I took a test drive in a 2019 Chevy Colorado and was close to committing, but asked if they could find a 2019/20/21 Toyota Tacoma in their network. Next business day, they called to say they had a match. The held it for me for about 3 hrs until I could get off work, I test drove it and said I would take it. I was out of there 1:30 min latter. No hassle, easy loan application, great experience. I only wonder why Gunn does not have Toyota in their network. I will be back.

Although car buying is not something I usually look forward to, I must commend Paul Pedraza and the Gunn staff for making this a very pleasant experience for me! Paul was so patient and knowledgeable and answered all my questions . He truly went above and beyond in the area of customer service from when I began my search to personally putting on my license plates when they arrived. I'm sure he will be available in the future as well. I highly recommend Gunn to anyone looking for an Acura!

I can’t say enough positive things about Gunn Acura and their entire team. Andrew was the consummate sales person. He was extremely patient with us doing the entire process. We got exactly what we wanted in the time we needed I would highly recommend Gunn Acura.

I was greeted as soon as I pulled in and taken care of. I was updated while I waited and check out was quick. My car was clean and ready to go. This was a huge improvement from my last visit. Thank you for changing my experience in such a positive way, and I hope GUNN keeps up the great customer service!

Service team (JT and his manager) were great. Extremely professional and attentive. Also a special call out for Carlos in Parts dept. He was also very polite, professional and focused. Great customer service from both areas. Great job Gunn.

Gunn Acura always takes care of me and my MDX. They are great at keeping you posted, the waiting area is well stocked and they do a great job on taking care of the servicing of my vehicle. Roland went above and beyond to get me a loaner same day with all the maintenance I decided to get done based on recommendation. It was greatly appreciated since I know that sort of thing in the current environment needs to be pre-arranged, so it was great to not have to come back again and take additional time off from work to do that. Highly recommend my Gunn Acura!

Showed up for my first maintenance visit (oil change) and couldn’t have been more pleased with the service. We were met by a service representative as soon as we pulled in and was escorted to the waiting area where snacks and drinks were available. The maintenance didn’t take long and my vehicle was then taken to be washed and vacuumed. Overall, a very pleasant experience.

I emailed the dealership about interest on a vehicle I saw online, on a Saturday evening. Richard called me within minutes. Monday we sent a deposit to hold and Saturday I picked up my vehicle. We drove from Midland,Texas because the price just could not be beat. The staff at the dealership were fantastic. I highly recommend Gunn Acura for their customer service and their prices.

My service at Gunn Acura was excellent! They were fast, friendly, made me feel comfortable and did a great job fixing my car! I will definitely be a return customer.

New to the area and need my vehicle serviced. I arrived to my appointment and was greeted by JT, my service manager. Within 3O min, I received a call to go over my services needed/suggested. JT had me in and out within an hour! Very efficient service especially since it was an after work appointment for me! I will definitely continue my services at this location.

I am a 15 year plus customer of Gunn Acura. Mr Isaac George has serviced my cars during this time. I fully trust Mr IG, I follow his recommendations on extra items that need repair, and Mr IG always returns my car running and driving as a new car taken off the new car sales lot for the first time. Carla Rae, Service Manger is a joy to work with. I fully trust her too. I thank Gunn senior leadership for hiring and “keeping” two outstanding employees that are definitely a credit to Gunn Acura. Thanks!

My review is based primarily on customer service interaction, and not so much reflecting any negativity surrounding ridiculous price gouging that dealer service centers can be known for. I have been using the Gunn service department for about 6 years, since purchasing my Acura from them. The service center folks there have always been as pleasant and accommodating as can be. I've never been pressured to pay for a service or repair that I didn't want or thought was unnecessary. Yes, they do have some pretty outrageous repair fees for services that you can easily get elsewhere for cheaper. That being said, they have offered $40 and $60 full synthetic oil changes, which come with the vacuum, car wash and fluid top-off's, and that is what's kept me coming back. I have also had a few repair jobs done that were similarly priced enough to other mechanics (I am an estimate hunter to some degree) that I didn't mind paying the 'premium' dealer service fees because I feel more peace of mind in having my vehicle serviced by a company who seems to care more about their reputation than a hole in the wall mechanic who may screw up the repair job because they're not as familiar with my car as they'd like me to believe, and there is no guarantee behind the work. All things considered, I might rate them closer to 4 stars to be a little more 'fair'. But I feel like they don't participate in some of the more egregious customer service fallacies that other dealerships seem to have trouble with, and it seems to me that they work hard to show us that. And for that, I grant a 5 star!

GREAT experience start to finish. Jesse went put of his way to make service on my RDX as easy as possible for me. He is TOTALLY committed to his customers. He made me feel like family.

I recently made a appointment with Gunn Acura for service on my vehicle. My service Manager, John Thomas, was the definition of professional. All my questions were answered, and I did not have to wait long. I have been disappointed by other dealerships professionalism, but Mr. Thomas has revived my view. Thank you Mr. Thomas. I will be using Gunn Acura in the future for my vehicle needs.

Excellent sales team!!!!!! First time service my truck(Oil change) and service team did not provide complimentary wash… I changed from BMW to Acura ….. having second thoughts already. Service is everything!!!! attitude reflects leadership!!

The service department is so professional. I came in without an appointment and was greeted right away. My car needed an oil change. The visit was short and my car was cleaned and vacuumed. Overall a great experience!

The service center at Gunn Acura was outstanding. They were able to fit me in the day I called with no wait time. Their service was efficient and courteous. Thank you!

Below is an older review, but I got in a big bind and my car over heated the other day and had it towed to Gunn Acura over night. Spoke to Brandon in service and he helped me out as far as what my car needed in order to get it running again. It was a pretty penny to get it going, but it has been running perfect since and it was ready within a couple of days, which I was surprised at. Only thing that I had problem was that my engine air filter assembly wasn’t fully secured, but luckily I changed it out soon after and secured it. Not gonna let that affect the service they gave me. Overall been better. This last oil change I had was the fastest I’ve ever experienced. I was out in an hour and a half, which in the past has taken a lot longer, so that was really surprising. Only negative is that the price for an oil change has gone up over 60%! I got a COVID explanation to this price hike, but a $25 increase for a basic oil change? I really don’t get that.

From the time I drove in to the time I drove out everyone there made my experience excellent. My issues were addressed in a timely manner with communication all the way through. I highly recommend Gunn Acura!

Their team is very professional and consistently does a great job! Our service advisor was welcoming and kept us informed! We highly recommend them!

Great experience and everyone is so friendly!!! They told me what my car recommended, but was not pushy about me getting it done. Will definitely return!

Was a walk in at the service department and they were able to easily fit me in and get me out in a timely manner. Been with Gunn family since 2004 and will continue our relationship for years to come!

This is the best dealership we’ve ever bought cars from by far. Absolutely wonderful customer service!!! Went out of their way to help us when our car broke down while on vacation. Can’t be more thankful!

Our dealer Michelle was very nice and courteous. She didn't force any pressure on us. Friendly atmosphere. Thank you.

The service was quick and staff was very Helpful. Josh greeted me and the Technician Joshua M. Rodriguez took my truck right back and did the work. The Technician was just great as well as the staff. I’ll go back again for service.

Love the 1 simple price concept No going back and forth, car guru tells you the price is a good deal! Paul was amazing and the GM Mr Carver was very helpful.

Hello and good day I just want to take the time to say that this was the best car experience I've ever had I bought over 98 cars in the last 14 years I'm average about 3 months to 6 months on a car but this is a car I'm going to keep for a while it was kind of a strange way how I came about it and I was looking for a different vehicle but unfortunately it was having recalls and it was a flop car and I asked for a specific vehicle and they had an inventory and we drove down from Houston to go and deal with this company and when we arrived we were greeted the vehicle was under a cover polished up and shined and ready to go the salesman was not pushy at all she made the transition smooth and easy we were in and out of there and no time at all the finance department was awesome the desk managers were excellent I couldn't have been happier if this was the best purchase we've ever done and the most professional organized organization that I've dealt with and over 40 years of being in the car business myself I couldn't be happier five star review this is the place you want to go no hassle no worries one dealing price they offer a fair price for the vehicle and a fair profit remember everybody's got to eat and everybody's got to get paid you don't go to the hospital the grocery store and ask for a discount and with this place that's the way it works it's like the old Saturn dealerships where you go in and get one fair price and first class service you couldn't ask for a better place to buy a car they have definitely earned a lifelong customer all I can say is go with gun they're the best and thanks again human financing what a great professional organization we've been blessed and we appreciate it

We always bring our MDX to Gunn Acura for all it regular service. The employees are courteous and they get the job done.

Sales personnel and management was approachable and easy to navigate the car buying process with. I’ve purchased many cars and this was by far one of the easiest process I’ve been through at a dealership.

My second time bringing in my suv to get serviced and the service was nothing but amazing. They kept me updated on everything that was going on. Definitely recommend Gunn Acura!

Went for an oil change but turns out I needed more work. They took care of everything. Was very satisfied.

I dropped my car off ahead of my scheduled maintenance time. And all work was performed ahead of scheduled. I appreciated the military discount applied to my bill. My Acura was clean and neat when delivered. It seems to be running much better- thank you! Happy New Year!

It was a very pleasant experience here at Gunn Acura, while I was there for a state inspection. Jose took care of my requirement and ensured that the job was done within 30 mins. He also gave me a complimentary car wash.

The Gunn team and their approach was refreshing and welcomed! They took their time to show me the car, allowed me to test drive it and other models, and even fixed an issue that I didn't find during my test drive! Highly recommend this Family dealership and their team of excellent, customer service oriented People!

This was the first time that buying a car was enjoyable for me and my wife. Frank, our salesperson was great! He spent the right amount of time showing us how to operate the car and did not put undue pressure on us to buy more than we wanted. He also went above and beyond when it came to getting us the exact vehicle we requested. We traded in a high mileage car and in the end felt like they were giving us as much as they possibly could for the vehicle. We have not one complaint! Update: just wanted to give a shout out to the service department! Each time we have taken the vehicle in for service we came out satisfied.. Jesse James was our last service rep and he was excellent. Super friendly and thorough!

Brought my car in for Service and I was promptly greeted. John explained everything as to what was going to happen and even a respectable time period. I received my car as soon as it was finished. I will take my Acura back at next oil change..

These guys were awesome. Bought a used car and they had a warranty for purchase, which was awesome and didnt expect. As all other used dealers have, you agree to buy the car as is. 3 days later the engine light came on. It was nothing major but when I let them know, they offered to fix it at no cost and I didn't have to claim it on my warranty. These guys are so easy to work with and supportive, I'd recommend to anyone to buy from them. I KNOW I'll be buying from them again.

Service was great. Our car was finished before time. We were kept in the loop of maintenance required/suggested. Friendly staff assisted us with our car repair.

Excellent routine service call. No additional issues were found, so in and out. A2 maintenance had some filters scheduled to be replaced, but after inspection replacement was not warranted. This is surprising because expected practice at dealers is for things to be done needed or not. This review 5 stars.

JT provided excellent customer service during my service appointment! I’ve been a customer of Gunn Acura for the past 5 years and I’m never disappointed. Thank you so much!

Love this company. Any GUNN dealership in San Antonio is excellent. Customer experience is a huge priority, it’s evident from the moment you pull up. Jesse in the service department was polite, knowledgeable and kept me updated throughout the day while my car was being fixed. I actually feel bad for people when they purchase a car from another dealership. Great job guys!

Customer service is nice but every time I leave with my vehicle after a repair Ive always notice that a part wasn't put back properly! Just recently, my front bumper and license plate was loose and bent as if it were in an accident!

The advisor Brandon was enjoyable to work with. Eddie, the technician was familiar with my request I was in and out quickly. Great service and respect for my time

This is the most fantastic service that I was given at Gunn Acura they guided me through all the services for my car and Roland at Gunn Acura was fantastic he is now my go-to guy kudos to all of the service people that showed such courtesy and professionalism

Waiting area is very neat, clean and functional. I was able to get some work done while I waited. Mason is great setting up my appointment and following through. We just moved to the area and so happy we Gunn Acura. Very professional and I know where I’ll buy my next vehicle!

I have never had such a good experience as I had at Gunn Acura. Our sales person, Blake Andrew's, went all out to make our experience a good one. F&I met our request perfectly. Never was there any pressure. I have bought my last eight cars from Gunn and all were good experiences, but number nine was extremely good. Thanks Blake!

I’ve been a Gunn Acura customer for 19 years, and this last visit was, as usual, exemplary. My 2003 MDX had a few interrelated problems that started with the brake lights not turning off which caused the gearshift to be immovable. I had the car towed in late one afternoon, and all was fine after that. Roland took care of everything and kept me informed along the way. Great service, like always. I love my car, and hope to keep it another 19 years. I trust that Gunn Acura and its fine people will make that possible.

Graham was awesome from start to finish. He provided us with all of the information we needed throughout the process and even delivered our car to our home. Great car buying experience!

Feb 2022: I went in for recommended service of timing belt & water pump replacement, Jose is such a nice knowledgeable and reliable person to work with. This time I had really nice experience and on top of the Jose arrange the loaner car for me. I would recommend and will visit again for the regular maintenance services. April 2021: I went in for “Check Charging System” warning but they changed the battery even when I insist The lady that it is not battery issue pls check the charging system but she was firm n replace the battery also not apply the discount and when ask to apply the discount I got the answer that file is closed. When my way back home that earring again show up on my screen. I had to go again this time I got trouble in the way and lose whole control on car luckily nothing bad happened. I reached than Worked with Brandon such a knowledgeable guy and short out the issue it’s a bad alternator.

Brandon has taken care of our auto needs since we purchased the vehicle. He and his team always provide excellent service.

I have taken several cars to Gunn Acura for service in the last year and have always been treated with respect. They seem honest and I don't get that feeling like they are trying to run up the tab, as I have gotten at other dealers. The waiting area is comfortable and the coffee is good! When I want to buy a new MDX I will shop there first! Dale was my service Guy and is and was Awesome Overall!

Paul at Gunn Acura was amazing to work with. He made sure I received the exact vehicle I wanted and made the deal as smooth as possible. Shout to Amir and his friendly demeanor and ability to work with me in a time crunch. The way this team took care of me was unlike any other dealership I’ve experienced. I would highly recommend them if you are in the market for a new vehicle.

Awesome service, Paul pedraza was very helpful and ms Torres in the finance department made everything so easy! Thank you guys again!

Okay service, but didn’t rotate tires as requested and was unable to fix sunroof under extended warranty, referred me to the Ford dealer.

Adam and Blake were very courteous and did their best to answer all our questions. Because we were looking at a used car, there was some maintenance history that they weren’t sure about. We purchased a Honda and have been working with Alexis at Gunn Honda to finish up the necessary maintenance. Both shops have been a pleasure to work with.

Scheduled oil change approached 2 hours. Other than that I give 5 stars for the people.

Everything was handled very professionally. Richard was very friendly and the process went extremely smooth. I wasn’t forced to buy anything I didn’t want and am absolutely in love with the car. One thing to note, I found my car online and didn’t even lay eyes on it in person till the day of purchase. That being said, there were no hiccups and the entire process was very enjoyable. Again, Richard was very helpful and it was a pleasure to work with him and Gunn Acura.

Great customer service from Blake Andrews!!! This was my first time buying a car, and he listened to all my wants and needs. My dad came along, and I was nervous that our car salesman would only pay attention to him and not me. But that was not the case with Blake! He found a car in my price range and made the process painless. 10/10 would buy another car from him 🙌

Buy your cars from a Gunn dealership but find a different place to get them serviced. I’ve purchased vehicles from Gunn Honda, Gunn Nissan, and now Gunn Acura and while I love their cars, I can’t find a Gunn dealership that can successfully and professionally perform even the most simplest of tasks. I certainly hope my experience is the exception but personally it has been too consistent to be so. 2022 Update - Gunn Acura Service Department continues to decline, so much so that we have decided to switch to Lexus when our lease is over. We love our MDX and really want the latest model but the dealer service department is as much of the deal as the vehicle. Gunn treats you like a burden and is always making excuses for long wait times and mistakes made by their service team. We have an 18 year old used Lexus and we are treated like royalty when we show up at NP Lexus to have our vehicle serviced. Both Acura and Lexus are premium vehicles that should carry quality service or at least quality attitudes and warm handshakes (or whatever the COVID equivalent for today is). I’m really saddened by our latest Gunn Acura experience but at least now I know which car I will be purchasing next time.

Jesse James provided exceptional service and very thoughtful. We had kids with us and the place is very comfortable for whole family to wait for service. Definitely coming back with him anytime I schedule appointment again.

Andrew, my sales consultant, was on point! Very courteous, respectful of time, and had an abundance of product knowledge. He definitely made this purchase super easy. All Gunn Acura staff that we met were very professional and transparent throughout the entire process! Thank you!

I took my Acura MDX to Gunn Acura on Saturday April 9th. This was unplanned, as my car seemed to sputter when I pressed the button to start and my screen on my dashboard was flashing a few times. I happened to be down the street running errands and the dealership was going to close in 45 mins, but I called anyway. The service technician Jessie picked up the phone and told me if could get there soon he'd take care of me. When my husband and I pulled up, he greeted us immediately, he even remembered me from past visits for service to my car. He made sure the team ran diagnostic testing, they determined that it was the battery, they changed it out at a great price and washed my car. We were barely there for an hour!!! Thank you Jessie for saving the day!! Your customer service is beyond measure! We appreciate you so much!!! Kendra

Paul ,and everyone behind the scenes, were great in helping me bring home my new 2021 RDX. Great dealership to deal with and wish more were like Gunn Acura. Honest and professional on every level. Recommend highly!

I took my vehicle in for a factory recall and within 10 minutes of arriving, I had sign for a courtesy vehicle, turned my keys over and was driving out of the dealership. The customer service department is fast and efficient. Absolutely the best.

Leah S. was easy to work with and took excellent care of me. Didn’t take her long to find the car with the feature I wanted and the transaction was effortless. She’ll work hard for you.

Excellent service from sales team, long story short, we came to look at newly listed vehicle, it wasn’t quite ready, but they took the time to let us look at it anyway, we liked it so we started the process. We had a vehicle to trade-in and the team gave us great deal for it, the rest of the process went smooth and easy, the finance team was informative and straight foreword, this was by far the most enjoyable experience we’ve had purchasing a new vehicle!!!!

When I arrived at the dealership, my Service Consultant was busy helping another customer. Out of the blue, comes a young man by the name of Jose Sosa. He took it upon himself to start the process for my oil change. This was totally unexpected and welcomed. He went above and beyond to ensure I was greeted, and provided extraordinary service. While he may consider what he did as part of his job, that one small gesture made a huge impact. If possible, I would love to have Jose Sosa as my Service Consultant. His dedication to service is evident by the way he treats his customers, but mostly how he treats his coworkers’ customers! ~ Ric Leyva

Thanks Graham for being such a great Gunn Acura salesman!! He was very knowledgeable about the Acura brand! He was so kind enough to me up from my home and take back to the dealership to finalize the paperwork. My business mgr Santrell was awesome! She was friendly and took me through all of the paperwork in less than 45 mins, that's including discussing all the different optional packages. I highly recommend Graham at Gunn Acura if you're looking for a great car buying experience!!! And I hope Santrell does your paperwork!!!

I was looking on line at autotrader.com for a particular make/model, and one came up at Gunn Acura listed for a price of $15,999. I felt it to be a fair price for a 2009 used car with more than 200,000 miles on it. I drove over and met Paul Pedraza (nice guy salesman) and when I expressed interest in this car, the "manager" Justin with name tag from Midland, came over and told me the car was $19 thousand plus. It was a classic bait and switch scenario that Gunn promoted with manager Justin. I was incredibly disappointed in the integrity of this dealership and especially Justin. He said they had paid a lot for the car and he said nothing when I asked to see the invoice. I recommend not even giving these people another chance. Not trustworthy!

Amazing people working here! Thankful for long time employees like Andrew- you know it is a good company when the salesman is still there ten years after buying your first car there!

Great buying experience at Gunn Acura. My Salesperson Andrew DSouza was great, was honest and there from the beginning to the end. 10 stars to that guy. Amir/JT helped resolve the issue of registering my vehicle in another state, true rockstars. Santrell made the final paperwork seamless. Great team over at Gunn Acura.

First time at Gunn Acura and I will be returning. Service technician Rolando was great from start to finish. He was very professional and a such great representation for Gunn Acura

The purchase of my used vehicle was easy and painless. I found the vehicle that I was looking for online and from the first inquiry the dealership was very quick to respond. From there they were able to take additional pictures of the vehicle and answer all of my questions via phone and text. I was not in the area to look at our drive the vehicle initially so I was able to put down a deposit that allowed me time to get to the dealership, they even picked me up from the airport. The process at the dealership in person was just as easy and I was on my way quickly. Thank you to Ali and the team that I worked with. I highly recommend doing business with Gunn.

I was upset when I arrived because of the Check Transmission warning light. They were very helpful. Waiting room was pleasant. I felt confident to drive home in the rain. Dale was knowledgeable & respectful. I would return there for service if I lived in the area.

The whole team was so courteous and welcoming. My vehicle was serviced in the time frame explained to me. I was able to get exactly what I needed in a timely manner with no surprise charges. Roland was very helpful and made this whole process extremely easy.

I originally had an appointment and asked to come in earlier. When I arrived, they busy and the wait was going to be 1 hour and 45 minutes. Even though the wait was long, I had an awesome service advisor, Garrett. He kept me updated, provided a number to contact him if needed, and he wasn’t pushy with the additional recommended services. I also appreciated the car wash! This was my first visit but not my last.

I brought my car into Gunn Acura for semiannual service. Roland was my service contact. He did a great job from start to finish on my vehicle. I appreciate his respectful and clear communication about the service that needs to be done and pricing. He also made it easy for me to go about my day conveniently while my car was being serviced so that I could keep getting things done. I enjoyed working with Roland and look forward to bringing my car to him in the future.

I had a great car buying experience at Gunn Acura. Blake helped me with my purchase and was quick to respond and provide communication even through the busy holiday season. I feel that the deal was very fair and they even let me have the car for 24 hours to test drive and have my mechanic look it over! I took the vehicle back requesting that a couple of small things be done to the car and after everyone agreed, the car was returned spotless (inside and out) to me.

Stopped by last week at Gunn Acura for a quick maintenance. Brandon has been my main point of contact and has been very friendly and easy to work with. It’s challenging finding great reps at dealerships and happy to have Brandon there to help. Informative, courteous, and easy to talk to about my car needs. Highly recommend!

Gunn knocks it out of the park, as always. Car buying is just easier here, my last vehicle was purchased at Gunn and all my future vehicles will be purchased from here. The consistency of the customer experience throughout the entire team is world class. Anthony R. was knowledgeable, helpful, accommodating, and ready to go above and beyond to make the purchase process smooth. I never have buyers remorse when I purchase something through Gunn because their whole methodology is transparent, no gimmicks, no tricks, just a car you love.

Roland at the service center was super helpful and provide great customer service. Everything was great with the car and the service he provided. I appreciate all the questions answered and feedback on my car that he provided on Saturday 3/26/22. I will be scheduling an appointment with him as my advisor soon to do other maintenance on my car. Car is running great thank you so much for everything.

service advisor (Jose) was great. Very informative and polite. My issue is with the courtesy car wash and vacuum. I shouldn’t have to wait 2 hours for that service. If the team cannot perform the service, don’t offer it. This is the second time the courtesy car wash and vacuum take over an hour to complete. Makes me not want to go back

The service At Gunn is outstanding!!! They don’t push to have anything that really doesn’t need repairing immediately!! I like That. My personal customer service rep was Roland. He was very attentive & professional. He checked on me regularly since I was there for 4 hrs for a huge maintenance. He was very thorough in what needed to be done and duration of time it would take! One pays more for going to a dealership but I will tell you —it is definitely worth it! Huge peace of mind! Thank you Gun for always taking care of my RDX! I won’t go anywhere else!!

I purchased a car from Paul Pedraza at Gunn Acura a few days ago and had the best experience. He was a super nice guy and did not pressure me at all. The experience was a really pleasant one and I did not feel like I was there forever and just waiting around doing nothing. I ended up with a car I LOVE that has a warranty that will last for a very long time. Thank you, Paul and Gunn Acura for exceeding my expectations!

In a modern world where a spirit of excellence is diminishing, I am so ecstatic to have chosen Gunn Acura as our go to. Not only did they resolve my car issues, they did so in a timely manner, was still covered(so no cost) and they tried to not be greatly inconvenienced. They have been extremely professional, courteous and quick to resolve any issues. They are Class A all the way!

Very friendly staff! Amir and Joseph helped me with my leasing and they were super nice and friendly. I’ve been leasing cars for the past 15 years and this one was the most fastest and painless transaction I’ve ever experienced. It literally took me 15 min! I will definitely return to Gunn Acura for my next ride!

After searching for a new Acura online and getting emails and texts from dealerships that wouldn’t list prices or wanted to get us in to see the cars that were hiked way over msrp, We decided to try Gunn Acura before giving up. Colby was able to look at inventory, give us a price and help us secure an incoming Acura right away. Went in, paid and left. Great buying experience , would recommend the drive if needed.

The dealership made the process quite easy and painless, clear communication (email or in person) no games no pressure didn’t feel rushed. Professional and polite sales lady went above and beyond. The final price was exactly as negotiated (no last minute surprises) financing the vehicle was a breeze! We will surely be coming back to Gunn Acura for years to come! Respectfully, The Farias family

Roland in the service department at Gunn Acura was great. Very friendly and professional and had my brakes fixed quickly. Gunn also cleaned my car after it was in for service so when I got it back it looked terrific.

I made an appointment for an oil change, showed up 10 mins early and checked in. The staff was polite and friendly and I was told my oil change would take up to 2.5 hours because it was busy. Not sure why I bothered making an appointment if I still had to wait for walk ins? I was told if I wanted to save some time I could opt out of the interior/exterior cleaning so I agreed. Still took 2.5 hours and dirty anyway. I have bought Acuras for the past 15 years because of quality and above normal customer service. This time (even though the staff was pleasant) I received basic treatment, if I wanted basic service I would be buying Chevy’s.

Brandon was friendly, informative and most of all quick! This is my first Acura and my first experience scheduling a service and it was FLAWLESS. I loved being able to schedule a device, drive up and have all my expectations met! Thank you for the great service!

This was our first time using Gunn Acura , while it was not the service I have experienced at other Acura dealerships ( we have owned Acura’s since 1999) it was fine . I like a more personable approach , the service was certainly sufficient I found it to be sterile and transactional, just not warm and welcoming like I have experienced at other Acura dealerships . They addressed my issues in a timely manner , and I was satisfied with the work . Thank You Carla for taking care of us .

I’ve been a customer of Gunn Acura for 10 years since I purchased my first Acura. Their service is outstanding. They explain what my car needs and how important the service is.needed. JT was my advisor this time. I brought my car for an oil change but I needed other services since my car was 3 yrs old. JT explained what I needed and why. I got my services done under 3 hrs. I will miss Gunn Acura since I’m relocating out of state. They are a professional but a friendly organization. I recommend them to everyone

Adam was fantastic from start to finish with my buying experience. I had to preorder and it came during the time frame he anticipated. He answered all my questions and gave me a tutorial on the high tech options for my car. The sales manager (JT?) was also great and a pleasure to work with. Even the woman who helped with the final step (finance office-can’t recall her name). I was very tired by the time I got to that stage but she made it quick and easy.

Very professional team at Gunn Acura service department. They are honest and communicate well and are respectful of my time. I have been trusting my Acura vehicles to Gunn for over a decade and will continue going back.

Gunn’s Service Department really needs to learn how to schedule. I had a 10:30am appointment for an oil change and tire rotation. I arrived about 5 minutes early and was told it would take between 1.5 - 2 hours to complete what should be a less than 30 minute job. What’s the point of making an appointment if they are going to be that backed up? If they know they are that backed up, they should offer a loaner car. It’s just very frustrating when you have to wait that long for a short job. I was sitting in the waiting room for a total of 4 hours. The waiting room is nice, but 4 hours is overkill. I did add a few jobs that extended my wait for the extra 2 hours. Tires from Gunn were actually competitively priced with the big tire stores, so I got 4 new Michelins. All other service was well done and I’m happy with it. My service rep was JT. He was very polite and apologetic for the wait, but that fails to makeup for the extended wait time. At least warn people when they make an appointment that it’s going to take that long. If I had known in advance, I would have planned for it.

It was started with a phone call from Mr. Blake Andrews for my on line interest in an Acura model. He answered all my questions and told me I had to wait for the availability of the model that I was looking for. Then he contacted me that the car was in transit and I had to leave a deposit so they can hold it for me. The rest was a smooth transition at the Gunn Acura dealership. Thanks Mr. Andrews. I hope I deal with you again.

I stopped by Gunn Acura to purchase a new vehicle a few weeks ago after my original vehicle suffered a severe mechanical failure that left me stranded on the highway. It's rare to find a car salesman that truly acts as a fiduciary, but Anthony Rinozzi was incredible to work with. He stayed exactly within my budget and provided meaningful, unbiased information when deciding which car to purchase. He and the manager, Amir, stayed late to ensure that I was able to leave that evening with the car I had selected. I have and will continue to recommend Anthony to friends, family, and clients

Jose Sosa great service technician. Listened to all my concerns and addressed each one. He programmed my cell to be paired with my Acura! He was so professional and demonstrated great customer service skills!

This place is not inexpensive, but they quickly diagnosed and fixed my problem, so I didn’t have to miss work or rent a car. So maybe they are inexpensive, because they worked fast on my car’s breakdown. Service was very courteous as well. Thank you!

Both the sales and service departments at Gunn Acura have been great. Especially Brandon in the service department. Keep up the great work you do. I highly recommend Gunn Acura.

A truly great buying experience, especially with the shortage of new cars at the moment. David and JT were great throughout the process and went the extra mile for us. Extremely happy with Gunn Acura, the salesperson David, and the Sales Manager JT.

First off we’re a military family My husband is currently on assignment out of state. Has been very difficult managing my work and home life without him. Our youngest is now driving and after several headaches w obtaining drivers license, insurance and deciding which car she’ll drive we ran into yet another obstacle. TL died on the way home from school. Needed a new alternator and battery. JT at Gunn Acura took care of us like family. Called for check ins and status reports which I really appreciate. There’s always a ‘cheaper’ way to car maintenance but peace of mind is worth going back to the dealer. They explain things in common terms. Honest with money saving service. Understand LIFE is difficult and again has proven to help with solutions. Stop by. You won’t be disappointed. THANKS JT. YOU AND YOUR TEAM HAVE US SMILING AGAIN!?!

Great experience at Gunn Acura in buying a new 2022 MDX. Felt no pressure when going to look and paperwork ran so smoothly on the day of purchasing! Definitely recommend!

Had to make emergency detour while on our family trip. Engine light went on and search for acura service. Eventhough the shop was already closing, Mason and the technician, Eduardo, took such good care of us and our vehicle. Thank you so very much Gunn Acura for a superb customer service in a last moment notification. Mahalo!🤙

Outstanding service at a fair price! Dealership is top notch and John in the service department was very efficient, professional and thorough. Highly recommend!

Terrible experience here. I bought a used car, which had no visable issues. They took it to clean it after I purchased it, and they broke off the antenna, putting it through a car wash. Promising to fix it, I sit here two weeks later, and no one has a clue what is going on. Rude answers, attitude, like I did something wrong. I will never do business here again.

We are on the 3rd vehicle purchased from Gunn Acura. Andrew and the rest of the staff are very knowledgeable. We will definitely be back in 4-5 years for our next MDX.

I had a very pleasant experience with the staff at Gunn Acura…… no pressure, integrity, and knowledgeable and respectful staff. Highly recommended!

You'll find PHENOMENAL customer service and support, from management, to sales (Paul Pedraza is your guy ), finance and service at Gunn Acura ~ guaranteed. Always a happy customer! Thank you!

Very professional personnel. Easy check in for service. I'm glad I decided to opt in for a few recommendations for my RDX. Noticable improvement in perkiness. Thank you GUNN for taking care of my RDX. Thank you Mr Soda for recommendations.

Always great service! Sandra the Manager is very nice and helpful. Wouldn’t go anywhere else to service my Acura.

17 Jul 2022 update. I continue to be disappointed with Gunn Acura. Brought my vehicle in for a service only to arrive and be told they could not do the complete service due to the fluid not being in with no expected date of arrival. Was upset because of told this over the phone I would have postponed my service. I have to say the Manager was very accommodating in doing what he can and was why the additional star. Just do not feel that the Gunn Acura provides the luxury service you expect and experience at other luxury dealerships. ----‐-- It has been almost a year now since purchasing my SUV with Gunn. We have owned nothing but luxury vehicles for the last 20 years and have grown to enjoy the experience that usually comes with it. It was disappointing that after spending as much as we did the only maintenance coverage that came with it was 1 free oil change. Nothing extra. What was even worse was to find out that on my 2nd maintenance visit I find out there were other 30k maintenance services that needed to be done that they found on the first visit but didn't bring it to my attention nor did the take care of it because they only wanted to cover the oil change. This should have all not been an issue given I purchased the vehicle at 29K miles after being told I wouldn't have any maintenance concerns. The expectations that come with owning luxury vehicles is the overall experience, although i enjoy my vehicle, the experience has not been the best. Surprising maintenance requirements and lack of accommodations and customer appreciation does not make us want to return to this dealership. I want to give a star for the efforts made by the service provider I recently had given how he did the best he could. GUNN Acura's lack of transparency and deception shows their disregard for customer satisfaction.

I’ve been going to gunn Acura for years. They always take a great care of my car, fix it and wash my car before they give it back. But The last 2 times i took my car to get fixed and i paid 300$ and it’s still not fix and it’s the same as before.

I trust Brandon Saenz, my tech. Advisor, to always take good care of my MDX. Responsive, knowledgeable and courteous, he gives the shop a good reputation. Thank you.

Update: While my experience a couple of years ago was less than pleasant, my experience this year completely wipe the slate. Blake was professional and really seemed to care. They gave me the highest quote for my trade in. They were able to beat the interest rate on the bank loan I had already acquired by half. Highly recommend Gunn Acura…I will definitely be a return customer. Love my new RDX!

Everyone in the service department and the manager were helpful, but if I had gotten good tires put on my car or told that , at the time I bought it, that they were bad tires and very dangerous , I would have bought some good tires. Then it would not have been a problem. I do like the car and so far it has been a good car.

Our family loves Gunn Acura. This is the second time we purchase a vehicle here and have had a great experience each time. From working with Sales to Finance and even the Service Department, they have a team of people that really cares for their customers. BIG shout out to our sales representative, Noah and to the Sales Managers Amir & JT, also to our Finance Manager, Santrell. They worked together to make our car buying experience as smooth as possible and also gave us a really great deal on our trade-in. Props to you all! 👏

Worked with Jesse James, service manager, on an Acura TL I inherited from my father when he passed. He talked me through the whole process of what had to be done to check it out, explained everything to me in detail, gave me a price list, was upfront and honest, and extremely friendly and just all around customer service. Even went above and beyond to give me a service history on the vehicle so I could know what had been done already while the car wasn’t in my possession. He gave me his card and told me that once I was ready to start working on the little problems, that I could give him a call and he would help me through it step by step. I definitely will make sure that if I work with anyone through Gunn Acura, I will do my best to make sure it’s with him.

This was most likely one of the best car buying experiences that I have had. Gunn Acura worked well and gave me a fair amount for my trade leaving very very little in negative equity. The sale price never changed and there were no hidden fees associated with anything. Everything was explained and to the point. Blake Andrews was our salesman and he went above and beyond. Always readily available to answer any questions, send pictures, videos, anything I requested. The best part is I lived 3 hours away and he took the time to drive to me which allowed me to see the vehicle in person and give it a good test run. Carfax was readily available and was up to date. Definitely recommend purchasing a vehicle from this location. When it's time for an upgrade I will be back. Remember ask for Blake Andrews. He will take great care of you!

My partner and myself both had separate conversations about the finance details specifically first payment due date. I was told 02.03.22 and my partner was told the same thing at a separate time Now we are getting collection calls that its due 01.03.22. We got the vehicle on 12.03.21. Right there is a clear indication as most payments are pushed out per request of buyer and allowable time from lender. Thats only 30 days. We just had our baby and didnt not expect any collection calls. Waste your time at this place at your own risk. Looks like they tricked us

Entire process was easy and smooth, traveled from out of town for a specific vehicle. Did online financing approval and completed apps via email. Salesman Ali was very attentive and easy to work with. Financing agent Corey was very friendly and made the transaction stress free. They also gave me top dollar for my trade in! Will definitely be back for my next vehicle!

Andrew was very informative and straightforward. He went the extra mile to show us the in and outs of the vehical we choose. The entire process was simple and quick. Very happy with sales team and entire staff

Great service overall. We were able to go from just looking at options to actually sign a lease agreement in a few hours. Great sale advise and follow up support.

Adam, Cory, Richard, and everyone else I encountered at Gunn was amazing to work with. They were all friendly and professional. I appreciate being kept up-to-date as to the status of my vehicle. I’m also grateful for the time Adam took to show me all the features of our vehicle. All in all, it was a great experience to not feel pressured into buying anything.

I am very satisfied with the work, care and professionalism @Gunn Acura. They treat your vehicle like its their own and you get to interact with dedicated human service advisors. I'm not using the word "human" lightly. They are people that understands that life happens and will do everything in their power to cut you a break and not cut corners. They are never pushy or try to up sell on a service that is not needed. They give you recommendations and all the details you need to make an informed decision. Thank you Roland and Anthony for taking good care of our car. Yes, I recommend getting your car service @Gun Acura and for all your future vehicle purchase.

Roland is amazing service advisor recommend him every time. Gunn Acura is the best place to get your vehicle service as well.

Our experience with Gunn Acura has been excellent. Their service matches their philosophy: Make a purchase with the respect, ease and confidence one warrants; at an upfront outstanding price. As a returning customer we feel their customer service is exceptional and efficient. Many thanks to our Sales Consultant- Graham Ryan.

Mason was Great!! After having my headlights restoration done, I wasn’t satisfied with the outcome. Corners and some areas were still needing to be touched up. Mason addressed my concerns and made sure it got corrected. He went above and beyond more then I expected. Gunn is lucky to have someone who knows how the make their customers feel valued and he did that! I work in the customer service industry and I recognize awesome customer service when I see it. Gunn is lucky to have Mason to represent them!! So Thank you Gunn Acura!

My engine cover came off, and I was around the corner from the dealership. I had no appointment set up an John in the service dept. Immediately took it back and it taken care of I 20 min! Great team!!! Very much appreciate Thank you!!!

Great service! Went in for a car maintenance and they were very friendly and attentive! I’ll definitely be returning

There service department was great big thumbs up. Very professional and great customer service, got my car in and out. Thank you Mr Lewis

Great, fast service. Good prices on full synthetic oil change and service specials. Great amenities while waiting.

I was passing through on a road trip and needed my vehicle serviced. I initially booked a late appointment online, but decided to stop by a little earlier to see if they could squeeze me in. Mason was helpful and got me in right away. They did a 15-point inspection and shared the findings with me within 30 minutes. I decided to get a few items done from the report and waited another hour to complete. The only thing is I didn't receive a text that my car was ready after I saw it parked. Otherwise, I had a really good experience with this service center. I appreciated the flexibility in time.

Carla was my service manager on 6/4/22. Excellent service, communication and overall, as always, Excellent service!

I sent in for a battery exchange and the service was amazing. They know me by last name and go out of their way to get the job done right. I will continue a lasting relationship with them. I went in this past week and to my shock my battery that I had purchased December 2018 was already malfunctioning. I drove in at 6 PM, and unfortunately was educated that the parts department was closed. I was advised that in order for me to warranty my battery, I would have to return the following day when the parts department was open. I returned the following day and left 2 1/2 hours later with a broken positive wire, and an attempt to not warranty my battery at all. I was given an absolute lie in my opinion that the wire had rusted and broke upon removal of battery. Thankfully, I had removed the battery myself and had it tested 2 months prior, and prepared myself and the story with pictures. I called the service director and explained my situation. They fixed the issue after apologizing. I almost had to spend over $500 on a mistake one of their techs made. I will have second thoughts when using this service department ever again. Update: This place has gone through some major changes for the better. I took my vehicle in to get a synthetic oil change and check fluid special. I was blown away by the amazing service, as well as the attention to detail. The service rep asked how everything was, and even walked me to my vehicle and double checked everything was done to the highest standards. The parts department rep was very knowledgeable and reviewed our order and even made great suggestions. Top of the line service. I will be visiting this place many more times in the future.

Great service! Mr Roland was very attentive to our concerns. He kept us informed and communicated effectively about the repairs needed on our MDX. Thank you!!

Although the wait was a hour even with an appointment, the value of continuing to have my oil changed here is excellent. Best price anywhere for a full synthetic oil change, plus a car wash, vacuum and snacks while you wait! The service technician was also very accommodating :) Love Gunn Acura!

Recently went for my standard oil change. JT was my customer associate assigned to me, he was very courteous and kept me updated all the way. Booked with him again a few days later to have some additional service to my car done. Always happy with the service at Gunn Acura.

The Acura representative, Graham Ryan, did a superb job in meeting our needs. In our estimation he was a great representative Of Gunn Acura. We would feel very comfortable in recommending him to our friends.

I cannot recommend Gunn Acura's service department enough!! If your Acura needs maintenance or service, go see Roland! Roland is the kindest, most professional, and most GENUINE service advisor I've worked with at any dealership. He puts so much care into explaining what work needs to be done and when while also being considerate of me and my family's wellbeing. I've never been pushed or intimidated into having work done on the vehicle, rather I'm spoken to with respect and intelligence, which is not a common experience I've had as a woman taking my car in for work. I have confidence in the work that the service team does and they take wonderful care of my vehicle, plus it always looks super shiny when they bring it to me.

The staff at Gunn Acura are very professional and up front regarding all services to be completed with pricing. They work fast and had my car ready before the projected time along with a nice car wash!

JT was very attentive and addressed all my concerns. He kept me up to date with my vehicles service. Will be returning again

Josè is a Service Representative at GUNN Acura with his clients’ needs in mind. From beginning to end he was very attentive & empathetic. I’ll definitely be looking him up next time!

We had one of the best people helping with our car buying experience. Joseph Peretiatko and Mrs.Torres as our financial advisor. They were very polite and courteous to us. I would recommend them to other people. Am a very happy and satisfied costumer.

I took my 2020 RDX for B1 service yesterday. Apparently, appointments readily available, and I chose two days after I made the call! Unlike my previous Audi dealership, those appointments had to be made many days in advance, so this was a pleasant surprise! I had an alignment in addition to the oil change and tire rotation, and was in and out in under an hour. Transportation was offered, but i just waited. The customer lounge is well appointed, with comfy leather chairs, all clients wearing masks. The service rep, Carla, was all business, though not very friendly. When my car was ready, she announced into the waiting room by my last name....not preceded by "Mr". Frankly, as a business owner, I forbid my employees to address our patients by just their last name: always with Mrs X, or Mr Y. Perhaps Carla's method would be OK in a military barracks, but not in a customer sensitive business. But aside from that, the service was easily scheduled, quickly completed and the service rep was very business like, although not as friendly as the other reps i observed.

This is my second experience with Gunn Acura. They have a straightforward no-nonsense approach. I never feel I am being pressured or the object of a hard sell. I generally go in knowing what I want, but they offer a lot of useful information. They were fair and competitive regarding trade-in value of my existing Acura. Special recognition to Michelle Fedorka, who managed most of my transaction long-distance and put up with my numerous questions. I highly recommend this dealership and Acura in general.

My wife Diana and I had the pleasure of working with Ali Zibakalam recently (in August). We have purchased many vehicles and the purchase process with Ali was probably the easiest car purchase we have ever experienced. (It was honestly unbelievable how easy this purchase was.) He provided us with a trade- in offer on our mini van weeks before we decided on a vehicle and the offer did not change when we were finally able to make it in. We drove in from Austin to purchase a pre-owned MDX and the purchase process took very little time. Ali was professional and very easy going. We have already recommended many friends and strangers to buy their next vehicle from Ali at Gunn Acura. I would also like to mention that the woman that we worked with in the finance office was also wonderful! We went over all of the finance and warranty options and she explained everything to us and advised on some great options. Thank you everyone over at Gunn! We look forward to working with you again in the future!

I’m from Dallas and went to visit the collision center and the woman working had no knowledge of how their processes worked. However, when I went to the parts center to ask if they can replace my mirror ( previously damaged) and to report her incompetence, the manager was eager to help me resolve my issue. He partnered me with Roland who was more than accommodating and patient enough to answer all my questions. He went above and beyond to not only resolve my initial concern, but other small inquiries I had - he was sure to find a resolution. They were competitively priced on parts and labor, and turned around a complaint , exhibiting phenomenal service.

My sales consultant, Blake Andrews, is the reason I am a Gunn Acura customer. I was shopping several brands and several dealers. He exhibited extreme integrity and was very easy to do business with. The whole process was very easy and I am amazed. I still have never entered the dealership. I have not had to. I highly recommend Gunn Acura and Blake Andrews.

Just bought a new 2022 MDX. It was the easiest process EVER in buying a new vehicle. My salesman Ali was great! He was nice and explained everything to me and answered all of my 100 questions. Also gave me great money for my trade it. I really appreciate you making this process easy and comfortable. Thank you!!

My wife’s vehicle broke down. Acura towed it to the dealership. Found out it had a recall for the fuel pump, ordered it and replaced it. They also found out that the fan motor shorted out which is what made the vehicle inoperable. They fixed that too. Vehicle was fixed in a few days and that included ordering the part and having it delivered. The work was quick, I was treated with courtesy and respect. Everyone involved was friendly and communicated every step of the way. The best customer service I have ever experienced!

I have been a customer of Gunn Acura for almost 20 years. There are so many pros about them and the customer service they provide. Pros: amazing customer service, no haggle model (makes for easier conversations and better caliber of sales reps), great quality vehicles, Blue Steel protection, tenure with employees Special mentions to Pete Holloway and Blake Andrews. Ask for them if you need a vehicle - great individuals that listen carefully to your needs. Amir in finance is also a gem! Thank you Gunn Acura for being a loyal partner for so many years!

My name is Roy Ceniceros and I just had my RDX serviced with Gunn Acura. Omg! Your service department is outstanding! Roland Pompa took care of me and he was so awesome! I don’t know what I would’ve done without him! He was my savior! He went above and beyond for me and answered all my questions and gave me updates until fixed! I couldn’t be happier and felt comfortable leaving my vehicle with him! My ac was out and I needed a new compressor and there where other issues that needed maintenance! He was very attentive, informative, patient and took the initiative to call my warranty himself and get the job done! He also gave me a loaner also, so I wouldn’t be inconvenience! I didn’t have to do anything! Now that’s customer service! He was a blessing and He was so professional, polite, and honest too! He deserves 5 stars and a round of applause! I will definitely be coming back and asking for him! He treated me like family but then again Acura is family! Love you guys! I am one happy and satisfied customer and my car runs beautiful now! So thank you Roland! You deserve all the recognition in the world because I appreciate your hard work!!!!!!!!!!!! ⭐️⭐️⭐️⭐️⭐️

Drove up to the service area , immediately was greeted by a gentleman. I was led to my service agent Brandon. He politely asked a few questions and proceeded to take care of my concern. I was in and out within 15 minutes. I highly recommend Gunn Acura for not only purchasing your next car but for always taking care of the vehicles. These guys get it right every time.

It's always a pleasure getting a new car from Gunn Acura-SA,TX . The sales and finance guys are easy to talk to and they do thier best to get you what you want and need. Thank you gentlemen, Merrry Christmas and Happy New Year!

I called three dealerships and requested to take the vehicles to my home for a test drive as I dont have a ride. Only Gunn Acura in SAT happily agreed. My salesman, Graham Ryan is very assertive, attentive and very professional. I did not feel pressured at all. The deal went so smoothly and drove my very clean SUV away with a big smile on my face.

First time visiting this location after moving. Brandon was phenomenal at assisting me with my vehicle. He was informative and made sure I was taken care of while my car was fixed for a couple of days. I’ll be returning to the dealership for all car maintenance needs.

Best car buying experience ever. Kind, courteous, professional and very patient salesman. Frank Sumadi was excellent and patient when explaining the technology package on my car. First class dealership and so community oriented.