Academy Bank Smith Rd, Denver

Isabel Escamilla was helpful and patient and she answered the questions I had. Great costumer service.

Karely Adam is always very nice, respectful and patient with everything I always have to get done.

I love coming to Academy Bank on Stapleton inside Walmart. I can shop and deposit money into my account all in one trip. The manager Alfredo is very professional and welcoming to all customers. Yesterday, I left a bag on the counter and Melissa turned it in for me. The manager Alfredo made sure my bag was located. They are the truth!!! Squad Academy Bank😎. Thanks guys for going above and beyond and for always having excellent customer service. You rock!!!

I am writing this review with the goal of better transparence between this bank and their consumers. Today, I stopped by a local branch to over-draft my account (borrow $150) due to having experienced an emergency earlier in the month. I am paid through my employer on a monthly basis and needed the additional $150 to purchase gas for my vehicle as well as food; enough to last me until my next pay period. I was told that I had "zero over-draft protection" from the clerk; and was instructed to contact consumer service for additional clarification. After speaking to a supervisor (Justin) I was horrified with his response. He noted, "a computer software program is in control of allocating over-draft protection." He continues to state, "it uses a complex method of variables to calculate if someone is eligible to borrow against their direct deposit (which is $2,400 a month for myself). Justin was very resistant towards providing any specific information about this alleged program or the "variables" used in its calculation to determine if someone is "credit worthy," to receive additional funds in cases of an emergency. To provide context, I have been a customer of this bank for roughly five years and never encountered an issues with their services. However, I can confirm that after my horrible interaction with this bank's customer service department today; I am debating if I should close all of my accounts and take my business elsewhere. I am considerably disappointed with the direction of this banks consumer policies. My advice to anyone looking to begin a relationship with a finical intuition, "DO NOT BANK WITH ACADEMY BANK OF COLORADO OR ANY OF IT'S subsidiaries (ARMED FORCES BANK, ETC.)."

Great experience and professionalism with Dustin Fisher. Courteous and efficient.

Great customer service everytime I've gone in! Girls are very helpful and really nice! :)

The workers there are very helpful and never unwilling to get you whatever you need. I recommend this bank to anyone!!!

The Mgr at Denver Branch him and his some of the greatest people that I ever work with.

Three people working with one person helping the customers. Waited in line to deposit money for 20 minutes while the other 2 sat back in the back office. They were working but saw us all waiting to get taken care of. Huge lack of customer service.

Excellent customer service and the accomodations available are a plus.