1st National Bank E Main St, Lebanon

I only clicked a 1 star, because there isn't a zero. Worst bank in the general area. Employees are ignorant and rude and they always having problems with their systems. Management has no clue what they are doing, or they just don't care. Doesn't really matter why, in the end, you will be left holding the ball. Then in 4-6 months, when you are fed up with it, you will be on here posting a 1 star and an angry post too. You don't have to be a part of that sad, tired story. If you bank with them, you did so against all this advice, and you get what you deserve. There is better out there for you and your money for sure. Find it.

DO NOT USE THIS BANK. I would give 0 stars if it were possible. This bank is the least reliable, schemey, and just downright unprofessional bussiness let alone a bank, who you're supposed to trust with your money, Ive ever heard of. Garbage customer service, Garbage policies, and a bare minimum of effort by every emoloyee involved. DO NOT USE THIS BANK. THEY WILL SCREW YOU OVER

If you want a home town community bank this is the place to go. Great personal and friendly service and convenient locations.

My daughter's bank card was lost and it took a single, 3-minute phone call to put a freeze on it until we find it. No menu tree, no hold time, no fees; just straight to a human (Jessica) who was very courteous, quick, and helpful. With today's businesses racing to "automation," this is how you separate yourself from the herd! Great experience!

The extremely handsome man in the drive thru is always super helpful and knowledgeable in banking. He's a no-nonsense banker, and is very quick with my transactions.

There are good people who work here, but serious problems with their debit card services. This is what you should prepare for when choosing this bank: Your card will randomly not work. It will happen at the worst possible time, like when you are at the grocery store with a cart full of groceries, or when you are renting a car and getting ready to leave on a trip. When you call, they will direct you to their card services representative who has skill level zero of problem solving, or communicating. She will become rude and yell at you and you will hang up with nothing accomplished wondering why you ever trusted them to keep your money for you. You will still be sitting there needing to pay for goods or services, and wont be able to do so, with zero understanding of the problem, or the path to resolution. There are better choices for long term banking that exist for sure. The reader should take the time to do the research of pros and cons, carefully. And now queue the automated customer response that they send to all negative reviews. ;)

Shopped at Walmart so they unalived my card. Everyone shops at Walmart. Should have kept your cheaper rent. Now you’re losing clients. You guys should have called off knowing you just cancelled every card with a Walmart order on it.

I’ve been with this bank for a few years and I really enjoy the kind, knowledgeable staff and their benefits programs. It’s not intimidating.. like my last bank. I think it’s a very comfortable environment to ask questions and walk in when I need to! They were also very helpful and fast acting when my card got lost, I called and they helped me handle the situation before anything could happen to my money.

I have been in 1st national bank for 2 years , today i ask for a loan for my first home and Brenda told me they cant help me with a loan because my score is 547 and has to be 660. The house i want worth 38,000$, i got 20,000$ for the downpayment, and i think is more that the half of the value of the property i want to buy. Iam very disappointed with the bank, cant belive they cant help me, iam bringing more than the half of the value of the house. But God is good all the time, HE will open a door in other place.

Jessica is amazing and was so helpful. She is very professional & explains everything so well. Her branch is very lucky to have her!!