Yes Ford 5th Ave, Huntington

Had a great experience with Yes Ford. Saved around 5000 compared to other dealerships. Thanks you guys for going above your service. I will recommend you to all my friends and family.

The staff was all generally pleasant, but there is a salesman there named Chris Shepherd who I would recommend very highly. He is a good listener and took my needs into consideration, which resulted in me finding a car that fits me very well. He is the kind of guy who looks you in the eye and you can tell he is genuine and really wants to find the vehicle that is best for you. If you go to the store, I would advise you to seek him out.

Just want to say what an amazing experience I had, today, buying my new car. Thank you, so much, Yes Ford in Huntington and Zach Kasten for getting it DONE!!!

Had a great experience with Yes Ford. They worked very hard to give me a good deal. Had a fantastic salesman Chris Shepherd. He's a great guy. Be sure to ask for him when you stop by!

Horrible service and was flat out lied tooo... just bought a 2021 Ford economy sport through yes ford tried contacting service dept as it just went over the mileage for service... no answer so I drove there talked to a sales representative and let him know I wouldn't mind upgrading to something bigger... he says no problem come in and he'll see what he can do I tell him I don't want anything higher than my monthly payment now he writes down our credentials and says he got just the thing he brings me a car that's 2 years older has 55,000 more miles... yes that's 55,000... and a dent in the trunk I negotiated to have truck fixed no problem... after 2 hours of waiting he comes back with an estimate of 10,000 dollars than my car and double the monthly payment... a $28k would've cost me $75k... wasted my time and also dropped my credit score as he did a hard credit check... my credit was 100 points higher than when I bought my first vehicle... what a complete joke.. have you truly fallen that far YES FORD? will be taking my business elsewhere for now on

Very pleased with our experience at Yes Ford. Brad and Zach were great to work with! We were treated fairly and never felt like we were pressured to test drive/buy anything we weren't interested in. Kudos to Brad and the gang for getting my son into his new car 🚗

They were very friendly here and worked hard to get me approved with a deal that worked for me. I highly recommend.

This place scammed me. I needed an inspection on my 2019 Ford. They said my front window didn’t work and they said they needed to run diagnostics. I told them it did work bc I rolled down the window when I got there to ask where to park. They said unless I didn’t it they wouldn’t pass it. Got the final bill and charged me $130 for the test - that said my window worked. Turns out a working window isn’t even required by the State to pass inspection. The bill also said that customer reports window didn’t work. What a scam! Guess they needed to make more than the $15 the state allows them to charge for a sticker.

Learned yesterday that ordering a vehicle, well before any deadline is a complete joke. It doesn't take a rocket scientist to realize that an order placed at sticker will get canceled in favor of a huge markup. A person (or business) is only as good as their word. Speaks volumes.

Lonnie Ferguson was awesome and really went above and beyond to help us find a car after several weeks of nothing but bad news. Thank again, Lonnie!

This Ford dealer is manufacturing trouble with cars to cheat people I’ve had it in there 3 times to fix a engine light the 1st. Time it cost me $1,500 the second time $1.900 now over $3,000 and the engine trouble light is still on the 2nd they broke the valve cover and charged me the 2 time they messed up a control arm just putting on a catalytic converter. I am going to contact an attorney when I get my car out of there plus they keep it for weeks

This is my first time buying from Yes Ford, it has been a great experience and Joey has been super helpful!

I bought a new truck from Yes Ford in Huntington WW. No problem. Once I started trying to get service the problems began. I have never been able to call and get an appointment for service without multiple attempts or extraordinary measures like calling the general manager or using internet. Terrible. Today I finally got in for routine service after a month of trying , Endless transfers to a dead end and no return calls etc. This has been going on for at least a years so its not a systems issue. I sit here in the 80 degree customer service lounge. Lots of things don't work with Yes Ford service department. I wish someone would really take a hard look at their system if they care or maybe just concentrate on sales sales sales and hell with the rest.

I purchased a 2020 Ford Ecosport on 12/04/2020. Since then it has been in the shop multiple times. The service writer was excellent each time. The issues with the new car have been tires blowing out on flat smooth roads, the computer had to be reprogrammed, the radio/ information center malfunctioned, had the oil changed and tires rotated after which the car was out of line these issues where addressed and the car released within 1 day. Currently (10/15/2021) it has been in the shop for 105 days due to the wheelbearings needing to be replaced. My car has 14,xxx miles on it. After some talking about if the car is safe to drive, they agreed to place me in a rental until it was fixed. After a few weeks I started looking into lemon law and decided to file. Ford Motor Company has agreed to repurchase the vehicle in August. Yes ford was contacted by Ford Motor Company about paperwork they needed to move forward with the repurchase. They did not even communicate with an attorney. Last week I was informed by my attorney that I needed to speak with J.L. Mick (the general manager) on 10/14/2021. I made numerous attempts to speak with him on the phone. Had not received a call back so since I work around the corner from the dealership I stopped in after work. Figured it is hard to ignore someone if they are standing in front of you. Well went I'm and asked at the desk to speak with J.L. The guys at the front desk spoke with me for a few moments then said he just pulled off the lot. Then they informed me that he had not received the documents that Ford Motor Company's lawyer had said would be there on 10/14/2021. The repurchase is to be completed by today. In conclusion I was happy with the sales team and the service department service writer. All other dealings with this dealership and Ford Motor Company has been a nightmare full of no communication, and lack of motivation to do their job at hand. Completely unprofessional. I personally will not be doing business with Yes or Ford again and would recommend no one else to as well.

Its 2021. And most anyone reading this has the internet and can google most anything they want. Information is free and at our fingertips but experience isn't. Experience is what I want to see when I visit a Ford dealership. I didn't want a sales pitch or a salesman to read me a website. What's worse about yesterday's salesmanship is that managers try to get you in the door and waste your time and money. I didn't have to entertain an appointment or 20 min out of my day to talk to someone that didn't know anything. I did it anyway in the hope that experience would show itself in a conversation, still I wasn't surprised when it didn't - and I just got a lousy sales pitch. Tactics like this take advantage of our courtesy and our kindness. Its really tough to respect a business, let alone an American brand like Ford, when communication/strategies are so bad. Then again maybe the products could use some better imagining as well.

I contacted yes Ford by email on Tuesday about prices on 2 cars they had on their lot. I told them i would be car shopping this weekend and would like pricing before driving around. They had what i can only presume was automated messaging get back to me that did not include pricing. I responded asking again for pricing. They responded again but again not with pricing. So i contacted them via Facebook on Wednesday. I was told they would be in touch. I almost immediately received the same “automated” sounding email. I sent another Facebook message to which they replied they could not confirm if that was the sales person they told to message me or not. I waited till Thursday evening to ask again if someone would be responding to me with pricing. I was told “ I am not able to confirm exactly when my team will reach out to you, but I can assure you they will be in touch as soon as they are available! Is there anything else I can do for you?” I’m not sure how long it takes to get pricing but i feel 3 days should have been long enough.

Felt very uncomfortable. Went in to consider making a trade. The salesperson kept asking about my credit. My credit is none of their business until we make a deal. Wanted to know my payoff before they would look at my vehicle which made no sense. What I owe and what my cars value is are two separate issues. Nonetheless, the salesperson knew I was not following what he wanted me to do and basically lost interest in helping me. This dealership needs some serious training. My advice to anyone is to avoid this place unless you like being "controlled" by a salesperson and cannot make decisions on your own. The whole process seemed strange and I have a strong feeling they like people who are "sheeps" that will follow what the dealership wants them to do.

My husband and I sat for over a hour doing paperwork before they wanted to show us a car. Then you tell them what your budget is and they come back with a truck have you drive it and then it's double of what you have told them . What you didn't hear our budget? This was a total joke!!!

very friendly service, took the time to listen to what I wanted! Joey was great!

Not very caring for their customers. No return phone calls. Promises made but not kept. No communication between departments. Eager to make a sale, and then you are forgotten. It's a "one and done" for me. I suggest another Ford dealer. I love my Mustang though!! Bought it Oct 3rd, 2020 as of today, Jan 15, I still do not have a title. I'm driving on expired tags. Professionalism is at the begginer level.

J.L. Mick and Bradlee Matzdorff worked hard to get me approved. Keith says YES and they work to get you approved. Thanks for my new ride

I am a first-time buyer on my own as an adult. Jose at Yes Ford made sure I had such an exceptional experience there. He was very helpful and understanding of my concerns with purchasing a newer car at 23 y/o. And let me tell you - that guy can bargain! He’s great and very kind. If you’re looking to buy, go to Yes Ford and see Jose!

We didn't find what we wanted to test drive today, but we now have a phone number to call ahead. Wonderful people. Completely willing to get you into a new vehicle today! Thank you, Chris! Stay cool!

Very pleasant place with friendly people. They have a newer staff than before from what I’m told, and they are all focused on customer service. I highly recommend looking here for your next vehicle if you want to be treated fairly and courteously and get a great deal.

Joey and Riley at Yes Ford in Huntington are absolutely fantastic. Traded in my 2014 Ford Focus for a 2020 Chevrolet Spark and they gave me a great deal. Will definitely be purchasing a new truck for my husband with them in a few months.

My wife and I recently bought a Ford Fusion from Yes Ford and we are 100% satisfied. Our salesman, Jose Torres, listened to our financial struggles and he made it possible to buy a car that we loved and that fit into our budget. Thank you Jose!!!

I had an excellent experience at Yes Ford! Joey and the financial team were fantastic and walked me through every step of by my new car! Everyone was nice and ver professional!

This establishment doesnt list prices available online. They say call for pricing. I called and they couldn't tell me if they had anything in my price range and that I needed to just stop by. When i stopped by, I was told there was only 1 vehicle in my range and it was too old for financing. My gas is too expensive to go on wild goose chases for no reason. It's 2022. Please get with the times and let me shop from anywhere.

Thanks to Don Birkbeck who help put me in the nicest vehicle I've ever owned! All the guys at the lot was very helpful and nice! I am very satisfied 😌

Fantastic service was in and out. Zach our sales person was very professional and was on point.. Highly recommend you going to Yes Ford for your next Vehicle

HARDCORE scam artists .. TOTALLY untrustworthy, answered a mailer recently, an advertisement for a repo sale, when I got there, filled out paperwork, they saw my low 600 credit score.. AND THE SUPPOSED GOOD CUSTOMER SERVICE WENT SOUTH.. all the cars that were advertised were sold, apparently, and the flyer that said I won 100 dollars cash wasn't true, I ACTUALLY won a 8 dollar smartwatch THAT DIDNT WORK.. I didn't care about any prize.. I thought I could get a good deal, but all I got was a rude treatment..

Lonnie and the team at Yes Ford were amazing! They always wanted to make sure we loved the vehicles that we bought! I would recommend them to everyone!

Lonnie went out of his way to contact us about the vehicle we were interested in when it arrived on the lot. He worked very hard to get the best possible deal for us. Highly recommend him for the best deal available.

Absolutely trash. Liars and scammers. Said I was approved for a car, talked down payment, APR, monthly payment and all. AFTER running my credit, just to then tell me to go home because their system was down. I immediately knew something was off. Said they would call me, but I had to call them 5 hours later! Just to say I need a co-signer and the bank said they offered too much on my trade in. Why not tell me if I needed a co signed? (Lied) What does the bank have to do with them buying my car…? Absolutely terrible. After I said si didn’t have a co-signer, they refused to speak with me. Only the receptionist would answer my questions on the phone the day after while placing me on a brief hold, as if they were standing there listening about them continuing to run my credit!! They can change the name, but they are still terrible.

I was late for my appointment and greeted with a welcome smile. They listened to what I wanted in an auto. And what I needed to have as a payment. Finance department explained how I could get a car that day. And explained how I could get an even better deal with a few tweaks to my credit report. I decided to wait and fix my credit and save a little for a down payment. I will be purchasing my future auto with them. Can't thank them enough for being so nice and informative.

I was able to get a car that was what I wanted and for the monthly price and joey Lester helped me get what I wanted as well.

Awful place to buy a vehicle. We went in looking for a good family vehicle. They say everything you want to hear and hide all the major aspects of the deals. They make promises that they absolutely will not keep!! We was promised a payment plan that we could have a payment taken out weekly and they promised this as my husband gets paid weekly well we never received the payment book so we called in and they then informed us that they forgot to add they are all working from home we need to call them so we do so and the GMC lender informed us that there is no weekly payment plan and that they have never had a weekly payment option. So we leave messages no one will call us back. We also have to have it serviced already for a shifting problem. We still haven't gotten out title or anything to get our tags and we have had it for over a month. Poor customer service and no one knows what the heck they are doing its our job to call from one lot to the next to figure out who to talk to because they say different lots take care of different parts of the sale. They also didn't tell us that we had to stop auto pay for our trade in vehicle and they took a payment out after we traded the car in and said we are just out that money because of a hidden paper that they slipped in and had us sign but we don't remember signing the paper. They are dirty and don't treat their clients well at all. DON'T BUY FROM YES FORD IN HUNTINGTON WV!!

I was hesitant about trying to get something financed since my credit is not so good. But after explaining what I was wanting and payments I wanted to stay within, they found me the greatest SUV. They were friendly and caring and went above and beyond to help.me out. I would be glad to go back again

Had a good experience buying my truck from yes ford and the staff JL, Kelly and Ted they went over and beyond to help me.

Went to look at a new or used Ford Escape. They brought a 2019 Used Escape for us to look at. It was the filthiest car I have seen. I would be ashamed to present it to be looked at. No sale for us !

I absolutely have the BEST! Experience here. James and Brad are two people that WILL. Make it happen. I was undoubtedly taken care of amazingly and recommended coming here in general and again to no end!!

The dealership is clean and the staff is friendly. The issue is that my wife and I purchased a used vehicle, we test drove it and the air was not working. The tire sensor was messed up, and the wind shield has a crack and multiple chips in it. The dealership agreed to get the window fixed, which is good with us. However they said it will be a few weeks. I fixed the tire sensor myself. Then the ac we had to take it to service at the dealership. My wife and I had to pay to get the ac fixed in a vehicle that we just bought. The dealership should have had this issue fixed before selling the car or at least fix it at no cost to the buyer. From my understanding the place has a new owner. Im not sure if this is how "Keith says yes" runs his other dealership but if so its pretty messed up to make a buyer pay to have a car fixed that they just bought. At this time I can't recommend anyone to this dealership.