Woodforest National Bank Butler Cmns, Butler

This bank is terrible. I got paperwork stating I could touch my own money after 7 business days which is ridiculous in the first place but whatever. So I waited the 7 business days. I also received a paper stating I’d be able to utilize my money on Jan 26th only to be told that they have to do further research and that it’ll be available the next day!!!!!! If you don’t want someone trying to hold your money from you and then act all nasty and ignorant on the phone then I wouldnt use this bank. I have a one year old that I needed to get formula for and because of the laziness and unprofessionalism of this bank and it’s employees I’m gonna have to Improvise to feed my daughter because you wanna keep my money from me. Doesn’t make any sense.

The people who work here are consistently professional and really friendly. Excellent bank!

*UPDATE* They're still awesome! Been with three other banks, and these guys are the absolute best. The few minor issues I've had have been resolved promptly, easily, and to my satisfaction. The only draw back is being located in Walmart. The hours are convenient, and the people that work here are wonderful. Extremely willing to work with a client if one would run into some trouble with their account. Very attentive at explaining to resolve the situation to everyone's satisfaction. The male staff member with dark hair was professional, helpful, and very professional, and there's a younger girl with dark hair, late teens early twenties, wonderful. I am satisfied with the new hours, as well. They're open later some days, and earlier on others. Basically, they're open more, which is very beneficial when you're busy, and need to deal with/rely on the Butler bus service.

Tried calling for 2 days. Been on hold for hours. Still never got to talk to anyone. Service sucks. Think I'll change banks

By far one of the worst banks I've had dealings with, there's always some extra fee or charge that ends up overdrawing my account that I never signed up for.

I have had nothing but a positive experience dealing with the tellers and the manager. The one time I did have an issue the manager handled it quickly and professionally. Very happy with this bank, been with them over five years now.

I opened my account here because I do my shopping at the WalMart and I have to say Ive always had great customer service. They are open more hours than most banks..and am just overall pleased with their services. I've been w/ this bank for about 6 -7 yrs...never had any problems.

They will never answer your calls unless its 8-10 am type of time frame. They are ok i guess an will place double overdraft charges if they get the chance other then that i think they have gone downhill from what i first saw an had them as a bank

Bin with them for 13yrs now great customer service workers know u by name.great place to banking.

Great bank! Their costumer service is excellent!