Woodforest National Bank S Main St, Kernersville

The location in the Kernersville Walmart is TERRIBLE. The staff is horrible and do not know the meaning of customer service. Last three 4 times I have been there to bank in person has been a thoroughly painful situation. They have no desire to help their customers. 2x going for a notary, first time, he was not there and would not be till the next day. Go the next day he "forgot his stamp". Third time, I need a cashiers check for a down payment for my mortgage closing, they do not want to help me because it is "over their limit" and they would have to call/email to get approval. Had to argue with them to obtain the approval. While waiting for the approval, they are sitting there talking amongst themselves about how much they want to go home. When they complete the transaction, no thank you or anything, they just pushed the check across the counter. Horrible staff and totally unprofessional. Looking forward to closing this account. Additionally, go there today at 4:30, they are supposed to be open till 6, and find them closed with "revised hours".

It's like a piggy bank. And now, their banking updates are lagging so it's not showing the actual amounts. I've overdrawn twice now in a year. You can keep your money there but there are no extras. I own a condo and applied for a home improvement loan and got denied which is a joke because if I've got good enough credit to own a home, a loan shouldn't be an issue. An employee there told me that they couldn't get a loan. They suggested I open an account with Truliant federal credit union. I did.

Great place to bank but they are horrible when it comes to answering the phone I’ve literally called 7 times back to back and no one answers it’s 245pm on a Thursday smdh

I love WoodForest. They have worked well for me for the last 5yrs. Any problems that can up.They helped me solve it. Thanks guys.💯%

The guy thats works there is hatefull

The Kernersville NC branch in Walmart is terrible. Nasty staff members there and they have kids at times sitting without a mask at a desk guessing its one of the staffs kid but wont let you sit down to talk to them. They are terrible at taking care of a issue and treat customers as if they are bothering them. They have even had someone from another branch sitting talking to them with no mask on. I have also seen that the color of your skin makes a difference on how you are treated. They need to replace to whole staff!

Was having a issue with my debit card having a "glitch". so the female manager said and also recieved nothing but attitude from her while I wasn't being irate nor having an attitude back while during lunch went here after work to take the rest of my money out so I could pay for my lunch tomorrow and she still had an attitude im calling corporate and reporting this issue

Saturday morning 10:11 am I'm told they might be open in an hour, or may by12 they dont know. I'm told this by someone behind the counter

This is my favorite bank, I love all the people who work here. 5 stars.