Wells Fargo Bank E Whitestone Blvd, Cedar Park

Please fix your ATM. For the last six months, whenever I have tried it has only ever had money once. Front desk staff is great, but they do not call back.

The absolute worse maintained ATM out of all the Wells Fargos in the area. Constantly something wrong with it. It's a new machine with the same issues. VERY frustrating!

DO NOT BANK WITH WELLS FARGO, they do not care about you as a person or a customer and will not help you when you have gotten your account hacked and your money stolen even when you report it right away

Don’t bank with Wells Fargo. Went to the ATM on Friday. Was shorted a significant amount by the ATM. They confirmed within 5 minutes that the armored service switched $20s and $50s in the ATM, not to worry, all is ok. Several customers were impacted. After being at the bank for an hour, I ended up having to leave after a “fraud claim” was filed and call myself to ASK if I could be refunded the amount I did not receive from the ATM. After waiting on hold I was told that they would have to review the claim BUT it is at their discretion to take up to 10 days to decide on a refund. The woman said she “made a note” to complete the refund “in a couple hours”. Four days later and no call back on my “claim” or complaint, and absolutely no refund. This is a joke. After banking here for a long time, this is the absolute worst customer service I have ever experienced.

I walked in to open a checking account the bank was empty and there were 6 workers doing nothing behind the counter. Only one of the ladies spoke to me then asked for help for me and a man in a blue suit said it’s goi g to be about 10 mins. Ok why when you guys are doing nothing I am going to contact the branch manager.

I have a business account with Wells Fargo and deposit a cashier's check every week at this location. Yesterday, I went in with cash to make a cashier's check and was instructed to return only when I had two IDs, which is undqerstable because maybe that is their policy. The teller was unnecessarily rude and condescending, I felt unwelcomed here.

It’s been 3 weeks already every time I come the ATM does not take cash deposits or withdrawals

Some numbers at the drive-thru ATM keypad stopped working. Next few days I started having unauthorized purchases on my debit card. Good thing it was auto declined. It has been more than a week of the ATM not working and no one is actively maintaining the machine. Really unfortunate.

I went into the bank with a couple of pretty obscure requests and questions and Paige was extremely kind and accommodating. She provided me with tons of helpful information—she has the best customer service!

Pathetic service. Had to wait 30 minutes for some one to ask why I am there . Exploiting the Covid situation still . Employees are more into thier lunch breaks than customers. Plan to move all account out soon.