Wells Fargo Bank Bassett Dr, Mankato

Wells Fargo canceled my debit card without warning, and I went into this branch to sort it out while avoiding the endless automated menus in the phone based customer service. I waited in line only to have them tell me I needed to call customer service and take care of it that way. If they can’t take care of something this simple in-house then I’m not sure what they’re good for. Goodbye WF, just one more reason to switch to a credit union.

Incorrect hours posted on the front door in big white letters (9-2 on Saturday). There's a crumpled up paper showing different hours in Spanish for some reason. Please clearly post your actual hours on your front door so I don't have to ask Google why you're closed. EDIT: Don't ask me to contact you via a different channel. It's your hours on your own front door. Fix it yourself!

Came into the lobby to see only one person in front of me--awesome! Then i wait...and wait...and wait. Something about a scanner not working. 15 minutes later, a supervisor finally asks why the line isn't moving since she's friends with one of the people in line after me. Supervisor waits 2-3 minutes go to the back and work with teller. Supervisor solves problem in 1 minute. I stood there 20 minutes. I've had mixed experiences at that branch, some good, some bad. However, recently, the bad outnumber the good.

I have never had a better experience at a Wells Fargo branch. Everyone is extremely helpful and friendly, and the branch manager Jordon made sure I got in to talk to someone before the store closed, and even stayed with me after close to make sure we accomplished what I needed. I would recommend this branch to anyone who banks with Wells!

This was the worst experience. Waited over 30 min in the drive through and only saw 3 cars total moved out of all 4 lanes that were being used. Was made late for a drs appt. We didn’t even get to make the banking transaction that we were waiting for. Had to pull out of the line.

I had a great experience with this branch on Wednesday. I live in the cities and was buying a car at the Mankato Honda dealership (3 min away). I had to get a cashiers check and the teller was very courteous. When he needed sign off from the manager, he came out and was very friendly. I also loved that they were very diligent about double checking everything as well as checking my ID, etc. Wish I could remember their names as I’d love to call them out specifically. If I lived in the area I’d bank at this branch all the time. Thanks!!

I've never had any major issues with them after banking here for almost 10 years.

Why did I just wait in line for 40 minutes to get up to the window and have someone tell me to come inside? I missed my shipment delivery today to go to the bank. Do better for your customers because I have asked for assistance to make this easier and have been shot down every time.

Had a loan appoint at 2 pm. Branch Manager, Loan Officer and all other staff made me wait until 2:50 pm to be serviced. When I brought up the utter disappoint and lack of professionalism in waiting for close to an hour, no one would validate my concern. I asked the Branch Manager if he valued my business and he said he did not. He indicated that 'it was busy and if I wasn't helped in 10 minutes after walking in the door, he would pull someone to help those in front of me'. Not me, but other customers. What a circus. This branch manager walked by me repeatedly, but did nothing to help me other than ask the same questions as two other staff members did in the 50 minutes I was waiting. What a joke, bank elsewhere. It will be a better waste of your time! One star is being overly generous.

The light on the overhange over the atm outside has been flickering for months i have brought this to the attention of staff and maitnenice 3 times now this is a problem because there are people with seizures. The issue still is not resolved.