Wells Fargo Bank Broadway, New York

I am so disappointed in my experience at this branch, they gave me the number for customer service and proceeded to go on lunch break…even the customer service team was confused why the bankers were not helping me. Considered walking across the street to Chase and starting fresh.

Great ! Very cordial staff. Seemed to be interested in good Client service.

It had a great and smooth experience. Once I entered the bank a lady approached me and assisted me I had an appointment booked in advance at 3 and then diamond Jenkins approached me at 2.30 Pm and was so helpful and got my account opened in less than an hour. Amazing service and staff very smooth and helpful until you leave. Highly recommended.

The worst banking experience ever, I closed my account without even using it. I opened a Wells Fargo Checking account and wanted to set up a direct deposit with my employer. In order to set up my direct deposit, I had to have my Account number & routing number which I don't have, to get that I need to open online banking, in order to get online banking I need a PIN and I have never received my PIN or checks. I called customer service they said I will receive my PIN in 7 days by Mail and recommended me to go to the local branch for faster service. I went to the branch to get my PIN, they asked me to wait for 45 minutes. I asked for a branch manager, Mario showed up and said that he can't help me, it's a standard process I need to wait. At that point, I've reached the boiling point and closed the account. Useless bank, useless staff and useless manager. I opened a new account in Chase and was able to use it in under 10 minutes.

I like the bank and the automated teller machines (A.T.M.’s) are nice and plenty however when ever I want to speak to a banker it tends to be like an hour long wait or longer. Is there a shortage of bankers in this world? Perhaps we have too many astronauts and doctors and lawyers and architects 🤔

What a wonderful banking experience! Personnel were extremely friendly and personable without seeming disingenuous. I came in to order certified checks and was helped in a timely and effective manner by Gloria who was very sweet and communicative. Five stars!

I was having some pretty serious issues with my account, and that combined with the covid situation was giving me some pretty significant stress. Alexander Gallagher at the 460 Broadway branch helped me solve all my issues, responded promptly to my follow up emails, and was very knowledgeable and professional. I hope Mr. Garcia the branch manager knows what a tremendous assetthe company has there. Thanks to all the staff at that branch for the help. 👏👏👏

I would love to know what the manager of this location thinks is an acceptable wait time to see a teller actually is. Apparently he thinks an average of 15 minutes, often times longer is perfectly acceptable because that's been the wait times for as long as I can remember. I have never seen more than two tellers working at any given time. Often times there is a single teller waiting on a line stretched to the door. Consider taking the funds spent on the poor guy apologizing to the line about the wait time on getting another teller.

Rude is the kindest way to describe the manager I was just with. Wells Fargo as a bank is perhaps the worst financial institution I’ve ever had the misfortune of dealing with. When I’m doubt pick ANY other bank

As usual another “stellar” Wells Fargo experience... you need to schedule an appt to speak with a banker. They could have posted an alert about this on their website but low and behold they did not - of course!! Every time I need to interact with the bank in person it has been horrible. Given the options throughout this city, I have decided to close my accounts and move my business elsewhere. I have put up with subpar service for too long.

I would not recommend this bank to anyone. I have done banking with other banks but this is definitely the worst bank. They need better training for their staff. It seems that no one has any idea what is going on.

This took place on Saturday, April 6th 2019. I am an international businessman. I have opened a business account with Wells Fargo using my only Government ID the United States of America provided me with. Wells Fargo accepted my ID saying that it works just like a green card. BUT, when I go to withdraw money, they asked for 2 form of ID. If they need 2 forms of ID, why not ask for 2 forms of ID before opening the account. Wells Fargo was very hungry to open my business account, then limiting me on using my account. They didn’t accept my United States of America Employment Authorization Card that I opened the account with. So I called Wells Fargo on the phone and they informed me that it is not their right to ask you for another form of ID since I’m an international businessman and they will be calling the branch. In the mean while, the bank manager “lady” she was rushing to close and go home while I was there 1 hour before closing time, telling me that even if main of Wells Fargo called she will not allow it, making fun of me with her co-workers. I provided my social security, dates of transactions, date of opening the account etc. but she never listened or paid attention to me, she let me finish then shoot me again with “2 forms of ID” while laughing. How come a professional bank manager can make fun of clients? Is it because I look young and successful? Or is it because she doesn’t know how to respect people? Not just I couldn’t withdraw money to handle and take care of my business. The lateness of paying the money had caused me 12% loss because Wells Fargo can’t accept the ID I opened the account with. I have filed a complaint for the unprofessional service and attitude, also I will be closing all of our accounts with Wells Fargo since the bank does not care enough about their clients. I and my family been in business for over 35 years. No hesitation, I will be spreading the word of my experience yesterday, since the bank absolutely don’t care. Plus I haven’t mentioned the unauthorized transactions that has been taken from my account and receiving a letter from Wells Fargo apologizing that they took money from my account without my permission. FOR BUSINESS OWNERS, RUN AWAY FROM WELLS FARGO. ABSOLUTELY DO NOT RECOMMEND THIS BRANCH.