Wells Fargo Bank Wasatch Blvd, Salt Lake City

Made my appointment online for a notary. Was super easy, and the banker was ready for me when I arrived. He informed me about mobile options that I wasn’t aware of. Efficient service, great staff and management. On the flip side, some of the customers at this branch have a ridiculous and entitled attitude. A Karen came in and wanted to open an account but everyone was helping customers and she did not have an appointment. She got really mad and said they are going to bank somewhere else that doesn’t go by appointments. Good luck with that. Welcome to the 2020s boomers.

Came in with a time sensitive need to meet with a banker. One teller was nice and looked into making an appointment, when the option didn't work for me the teller then suggested that they could call another branch to check on availability. Just as she was about to help me, another teller interrupted her and said it was my responsibility to check online and make an appointment. While that is the proper way if I had the time to make an appointment, this teller clearly did not understand my predicament or was willing to help despite three tellers not helping any customers. I will not return to this branch and the experience makes me want to consider a different bank. Tellers are there to help you not explain how to help yourself because they don't want to take the time.

This branch is great! I went in to make an auto loan payment for a family member, which did not officially go through. (Not a big deal at all, mistakes happen.) The teller was new and unsure of what to do, thankfully he let his manager (Katie) know what had happened and she took the initiative to call my bank and ask them if they could call and let me know. Long story short, Katie offered to stay late in order to make sure I would make the payment on time. What a great management style by Katie! This branch is awesome!

All the tellers are very pleasant and helpful. One even always remembers my name when I pull up to one of the outer drive through stations and seems sincerely interested in how I'm doing. 4* instead of 5*, though, because the one time I made a car loan, the two different financial advisers that worked with me seemed nice, but they were not the most helpful. They got the load taken care of well enough, but they did not know answers to some of my questions, and they hardly explained the contract. They handed me a thick stack of papers and told me where to sign, nothing more.

I was just in this location helping my parents set up a trust ownership on their checking and savings account. The employees are all very friendly and well dressed. The branch manager greeted us at the door and directed us to work with Richard. Richard was very friendly and gave us the “Sir” and “Mame” treatment. You don’t hear that anymore and I really appreciate the curtsey, especially for my parents. That’s very respectful and nice. Unfortunately the computer system locked during the signing of the contracts but Richard asked us to come back anytime in the next hour or after and he would have them ready to go. I had an appointment and was out and then returned. Richard dropped what he was doing and I signed papers and was out in 5 minutes. Same deal with my parents. Great location and great service. I’m thinking of switching from Chase.

This branch is efficient but I highly recommend making an appointment if you need anything outside a teller. I needed to send a wire and open another account. The only banker was busy, and the manager stepped in and showed me how to send the wire from my iPhone (helpful!) and offered to set a time for me to come back later to open the account. He also said I could open the account online which was also helpful. I did the appointment because I like the people here and they don’t rush me.

Terrible service. Manager is unprofessional, thinks she know it all. I have been banking with Wells for 40+ years in Arizona. Needed my signature notarized, she wanted to read the complete legal document. Told me that is Wells policy, NOT, have had it done many times, drove to the next closest Wells Fargo bank, no problem. They notarized MY SIGNATURE. That is what notaries do. GO TO ANY OTHER WELLS FARGO BANK if you need professional banking services.

The branch manager is excellent. She managed the lindon branch in the past. Benjamin at her other branch always gave me outstanding service. Wells fargo home mortgage was perfect for me also. Had a house with Wells fargo for a long time and extremely satisfied with Wells fargo home mortgage. Also had travelers home insurance .Excellent also. The branch manager has the same mechanic i do. He is excellent also.Manager very professional. I think this branch manager is second to none. One of their credit cards has excellent cell phone protection coverage.

During the times of banks and other establishments presuming exclusivity, we called to schedule an appointment. When on the phone, the banker that answered couldn’t be bothered to be of assistance and defaulted to having the service performed by going drive-thru. Upon doing so, the bank teller was just as perplexed with the situation and recommended that we go into the actual lobby to receive service, our original plan. It was not the best situation to be tossed around like a football. What was a saving grace was being helped by banker who was from a Kimball Junction branch who just happened to come down to help while this branch was understaffed. I unfortunately don’t remember his name, but was very appreciative of his service. It was paradigm and completely different from the service I get on any other given day at this particular branch. I classify that as a fluke so everything else considered, it’s still worth a two star rating.

Needed a 2 minute notary for spouse signature after putting a sizable amount of money in a retirement account with Wells Fargo. Was told they did not have time for us because they had clients waiting. What are we????? @#!+*# Never been appreciated there! Went to Highland Drive branch great atmosphere Friendly Took less then 5 minutes!!!!!!