Wells Fargo Bank Willow Creek Rd, Prescott

I am not a Wells Fargo customer, but Deanna took very good care of me. I left the bank feeling very good. She was both helpful and respectful. Can't ask for better than that.

Honestly, there used to be a lot of nice people there ones that built personable business relationships with their customers. I have been banking with Wells Fargo since I was 17 and today I visited the willow creek branch here in Prescott AZ. And had the worst experience ever and I was treated like a piece of crap by a manager. This guy was one of the most hotheaded guys I've dealt with inside of the bank. I can honestly recommend this individual take another customer service class and learn some manners and how to treat people. I have had a business account for about 12 years now and I've never had anybody not know me when I walked into a branch. To top it off I had to drag my newborn inside of the bank and still had problems after I had gone through the Drive-through to avoid having to drag my little daughter out of the car. Not only was he rude to me, he was very inappropriate in front of his colleague who was helping me at the front desk. I have never seen anyone treated so poorly inside of a bank unless they were trying to rob it. I really hope that guy gets some people skills. Ladies watch out for this dude, he's awful! I went down the road to the Miller Valley branch and i had no problems whatsoever with my transaction.

Lady behind the counter was nice and helpful, but the manager and teller working the drive-thru were incredibly rude. They could've saved their laughter and looks until after I left the lobby. All I wanted to know was if my MMJ card was an acceptable form of secondary identification so I could cash a check. A simple no would suffice. Instead I hear laughter, the lady behind the glass looks over her shoulder with a smirk on her face, and instantly goes ghost face and quickly turns her head back because she knows she had been caught. Smooth...

A great deal of disappointment in Wells Fargo. Spent over an hour to get a refund. Was lied to. Spent almost 2 hours in the branch trying to get them to credit my account. Has really gone down hill. People at the branch are very nice but their policies as a whole are going to lead to customer dissatisfaction.

Avoid like the plague! I've been trying to work with them to to settle a trust account and Wells Fargo has been the hardest bank to work with. Getting anyone on the phone is a nightmare and then they're not helpful in the least. Do yourself a favor and take your business far far away from wells fargo.

Deanna is AMAZING! Professional, personable and a SUPERSTAR! Wells Fargo is very fortunate to have her as an employee. THANKS DEANNA!

Worst banking experience I have had with any bank in 50 years. I have been harassed by the same banker at least 3 times depositing a Wells Fargo warrant. Never had a problem depositing money with any bank before but to harrass you and demand answers that are none of her business. Definitely will be filing a complaint about her with Corp along with a complaint with the state issuing warrant.

I have never had any issues with any Wells Fargo branches that I've been in but this one is the best. Great customer service, friendly tellers and just a great overall experience. I opened my account in a different branch but will continue to use this one.

Ive been with Wells Fargo for years. I do not understand why they cannot answer their phones. Another covid 19 excuse. If the airports can pack their planes and the airrport is mobbed, then why can't they have a few employees working their phones. Terrible customer service.

Employee was Very rude.....very surprised because most WF are very professional. I'm a very long time business customer in this small town. I will choose another branch in the future.