Findlay Buick GMC Prescott Commerce Dr, Prescott

John Nagle made the buying experience easy and express. Everything we wanted he made it happen for our deal. This has been the best buying process. John is highly recommended I will let everyone know to buy from Findlay GMC. A+++

We’ve purchased one vehicle there and are very happy with the way we were treated. I’ve purchased parts there six or eight times and have actually been told I probably WOULDN’T need to spend money on some of the parts I went in for due to the mileage on my truck; how often do businesses suggest you NOT spend more money with them? The service we have had done there is done correct the first time. We don’t find scratches on the exterior or damage to the interior after the work is completed. This seems to be a very honest business with good character. We are very happy with Finley GMC.

Even though the wait was long, we are very pleased with the attention and work that Findlay Buick has done on our 2017 Forester. The wait was that they had so many cars lined for repairs that in itself says something about the dealership and the good work they do. Tanya was very helpful and friendly from day one. Estimated work completion times were met! I would certainly suggest anyone in need of collision work consider Findlay Buick.

Troy was amazing to work with. So helpful and accommodating. We had a damaged axle on our truck and he wouldn’t let us drive it home (we live about an hour away). He put us in a loaner while he ordered the part and expedited the repair. We will definitely be repeat customers!

My experience buying a truck from Findlay GMC was so easy. The staff was very friendly, took time to explain everything from start to finish and I’m very pleased with my new purchase. Staff still keeps in touch with me, shows me new features for managing the vehicle maintenance and never puts me off if I contact them. Thanks Findlay and staff!

Bought a trade in, that didn't even hit the lot from an online post. Drove 1.5 hours to make initial review. Found sales associate Alex must helpful. Vehicle satisfied and exceeds the criteria I had set. Vehicle was slightly higher than book but negotiations dropped price to book value and even tossed in a few perks. After all said and done, a trust worthy and pleasant experience.. I picked up the vehicle and drove it across the country 1800 miles, with out any Issues.. Very satisfied Michael Murray

We were in a situation where we had been traveling for the last 6 years and had a trailer and a truck to trade in. We worked with Dillon Smith as we reviewed our options. We worked out a unique deal with Findlay taking our 5th wheel in trade. We ended up with a new Terrain and a used Canyon. They treated us well and the staff we worked with were pleasant and helpful. We recently moved to the area and are planning to use them for services and any auto needs in the future.

Had one great experience with Findlay Auto, They are amazing friendly and all around top notch. Thank you to Frank you made a great change for my daughter and I, we appreciate you !!!

Everybody in sales took care of us when we bought our truck. Alex and Martin went out of their way. Jason in the service department has always taken care of me as well. Living out of town it's not as easy for me to just pop in and he always goes above and beyond to make sure my visits are completed quickly and efficiently. I highly recommend Findlay Buick GMC in Prescott.

I went to the dealership and spoke with Teresa. She was just amazing! Very personable, knowledgeable, and gave me some excellent advice on different types of vehicles they have at their location. She never rushed me or tried to force me into buying something I wasn't ready for. I highly recommend Teresa when going to GMC!!

My service rep was very helpful. He welcomed me by my first name and confirmed the reason for my visit. The job was done on time with no problems. I was given a rundown on everything that was inspected and advised on next steps and how soon I should expect to bring it in. Very helpful with no attempted upselling.

Findlay Toyota repaired the 2 taillights and 1 backup light on my 2013 Lexus SUV. From my first contact with Joel in the body shop to picking up my repaired & clean vehicle, my experience with Findlay was stellar. Everyone I spoke with was friendly and professional. The quote Joel gave me was accurate. I rented a car, from Findlay’s rental department, which was ready when I dropped off my Lexus so the switch took less than 15 minutes. My vehicle was ready a day earlier than promised and the second switch also took less than 15 minutes. I can’t say enough good things about the staff and service provided by Findlay Toyota. Count me as a customer for life. Thank you.

Thank you Dillon Smith for your compassion and kindness. Also hooking my husband up with a new truck. He is so happy 😊

The nicest people, the most helpful people, the get it done people!!! All are found at Findlay Buick in beautiful Prescott Az. Thank you Frank Shaw III. If you need a new or used vehicle this is the place to go!!! I walked away a very happy customer, that's not right, I drove away a very happy customer!!! Come on in to Findlay Buick GMC and ask for Frank Shaw, he'll do right by you too!

Frank and Martin are awesome. This is the 3rd vehicle I’ve bought through Findlay GMC and they’ve always taken care of me. Both of them went above and beyond to get me into the car that I wanted at the price I wanted. They definitely have my future business!

These guys are absolutely amazing!!! Dillon & Martin went so far above and beyond for me. Had so many issues with the Toyota side of Findlay, gave Dillon a call and he got me into my dream vehicle in 2 hrs total. I can't express enough how amazing these guys are. If you're in the market I definitely recommend Dillon and Martin over here.

John Nagle, our salesman, was very helpful throughout the process, ensuring we got all the discounts to which we were entitled. Cimeron, the finance guru, explained the coverage option well without taking all day to do it. We hadn’t purchased a car in 18 years, and we’re delighted at how quickly it went. Thanks to the whole Findlay team for helping us acquire a new car within one day! First service today. Troy did a super job getting me in and out within an hour. Great service and I’ll definitely be back for the next one!

My Husband and I have bought 5 Vehicles from Dillion Smith at Findlay to date. He always finds us exactly what we want. The People at Findlay go above and beyond to work their deals and make you feel comfortable with your nee veicle when you drive off their lot. We wouldn't go anywhere else!! You shouldn't either! Ask for Dillon to make your next car deal the best one ever! If he is busy ( which he is a busy guy) anyone there will treat you as good as he does and find you what you are looking for! KB and BB 2021 and 2022 HAPPY FOREVER CUSTOMERS!!!

Jason is a fantastic service advisor. Always courteous and knowledgeable. Keeps you posted on the progress of your visit. I recommend Findlay GMC service to anyone

This was first service at Findlay & it was outstanding. Troy made me feel welcome & at ease. The service wait time was estimated when I signed in & they were right on schedule.

Everyone was awesome to work with at the dealership. We are down in the valley so everything got worked up before we got there. 💯 love our Yukon!! If you’re looking for a vehicle, trust me, go to Findlay GMC/Buick in Prescott - ask for Dillon or John!

Called made appointment with Dillon when we arrived we recieved the best Dealer experience we have ever had! Finance worked to get the best Interest rate and we Got the Vehicle that we actually wanted! Thankyou Findlay GMC and Dillon for Trating us Great!

Very low trade in value. We were over mileage on our lease, but Findlay added insult to injury by allowing 29k for a trade in when it should have been 32k to 35k according to KBB. Salesman, John was very good.

Fast oil change and they allowed me to park my car under cover while having safelite replace my windshield. I also looked at trading in my vehicle and Teresa was very helpful.

When other local dealerships wouldn’t even help me for two weeks, the guys at this shop really shined and got me in AND fixed the problem I’m the same day…Big thanks to the Prescott GMC service center…You guys rock!!!

Welcomed right away. Friendly. Got the job done timely. Explained service clearly and very helpful. Nothing but good news!

It was a really great experience! Jason made everything absolutely seamless and even brought my car to me at the Toyota building when I was returning the rental car so I didn’t have to walk in the cold! Thank you Jason and Findlay staff for your excellence!

If I could give zero stars I would. They never call you back after you drop off your car for repair. You have to call them back to find out if there done. The tech went home and never said if the car was finished or not. So the car had to stay overnight because no new if it was finished. They never called back the next day either. Called them late morning to get an update. They were still not sure if it was done finally got a call at 4pm to tell me it was done. The car was brought in for an oil change, and few minor repairs which none of them were resolved. Just an oil change was done. Terrible service.

Jeff Chamblee was excellent to work with in my car buying experience. I appreciated the no hassle approach, I knew what I wanted and he was great with explaining my options. I highly recommend him for your sales needs. Thanks to everyone- Martin and Cimeron in the finance dept as well. I walked out with what I wanted, an overall wonderful experience! Findlay does it again!

I'd give 10 stars if possible. Tania Rose and the guys in the shop did an excellent job resolving the repairs on my 2015 Toyota 4 Runner. Kind courteous and knowledgeable service. I expected to have my car returned clean but to have it detailed outside and in is greatly appreciated! There wasn't even one hair from my dog on the inside. Thank you all so much... Walt...

They took great care of me. They even came the warranty service for me and knocked my Bill down 500 bucks

So I received a text from Findlay asking me to leave a review after a recent service repair.. well here is my review. I took my vehicle in for an expensive warranry repair. Took 3 weeks to get the vehicle back. When I did my own inspection of the work I found several broken clips, broken electrical connector, missing bolts, missing clips, loose parts, cross threaded bolt and wiring looms incorrectly ran so overall very disappointed having my very expensive truck worked on so poorly. Took it right back and showed them the problems. They assured me they would get it repaired asap. I left the truck and it took them another week to get parts and fix all the problems. When I picked up my truck I had them put it on the lift to inspect some of the underside issues. Still had a loose wire loom and I noticed the sensor plug above the transfercase was new. The tech broke that as well and had to replace it using butt connectors and electrical tape. Very disappointed in the quality of work performed by the tech. You would think they would have offered a couple of free oil changes or something for all of the inconvenience they created for me. Nope that didn't happen. So overall I would give Findlay GMC service a failing grade. Wouldn't recommend using the service department.

Absolutely the worst! I spent $4,000 in July to have everything looked at and fixed. When I picked it up I was told it’s like a brand new vehicle and should be good for at least 10 years. Now it’s only been a couple months and my transmission is leaking. I brought it in to have it looked at and they wanted $800 to fix, in which they are the ones to mess with the transmission lines in the first place to replace the rear main seal of the motor. And not only that, but my ac lines are still leaking, in which I paid for gmc to fix, but they say they didn’t touch those lines!

We had an excellent experience at Findlay Buick. The time and effort that was spent making sure our needs were met was insurmountable. We would definitely buy another vehicle and send our loved ones to them. Thank you Frank Shaw and Martin Norris for treating us like family.

Always a great experience when I have my car serviced that Findlay people are very courteous and the service is very fast. Thank you Troy for your great work....

What a First Class team there at Findlay GMC in Prescott! Had a couple annoying issues with my pickup and Jason, Brian, Vinny, Valerie and Troy went above and beyond to get me fixed up. I don’t buy a lot of new vehicles, but when I do it will be from Findlay in Prescott. Thanks to all of you for your great service. 01-28-22 I always bring my truck back here for service. I’m always very happy with the speed of check in and the promptness of the service work. First class team and operation!

Great place to get service, good friendly people. I just got an oil change and a battery replacement, the techs did a great job with my car!

John Nagle was a big help in making our purchase of our new GMC Seirra pickup. Would recommend Finley Gmc to anyone thinking of making a vehicle purchase.

Teresa A. Is amazing to work with she is knowledgeable, patient, kind and willing to help in anyway she can I highly recommend her to anyone that might be looking for there new vehicle or just have questions.

I would like to thank Teresa Altamirano for such wonderful customer service. She definitely goes above and beyond. She was wonderful.

Such a great experience.....Got us in quickly...diagnosed and repaired same day and out the door all with a smile on their faces. Will ALWAYS come here first!

I purchased a 2015 Sierra 1500, and I have to say this was the easiest time I’ve had while purchasing a vehicle. John met me on the lot and put no pressure on me to make any decisions. I told him I wasn’t purchasing right away, and he still stayed and answered some of my questions. Later in the day I decided to begin the purchasing process and John was extremely responsive and again, he put no pressure on me to do anything. Usually a dealership will try to get you to use their financing and buy all the extras and make it stressful when you have other plans. I told John I’d be financing it through my bank, and my bank would do the gap insurance and he made it easy to get the information to process the loan. Ultimately it wasn’t until the next day that we were able to finish the sale, and John wasn’t available, but Marcos took wonderful care of us, again no pressure. I gotta say, I went to Toyota a few years ago and had a typical experience, but GMC Buick was a pleasure to work with. And the truck is fantastic.

We're new to Prescott (4-Months) with a GMC Yukon SLT that has only ever been serviced by a GMC dealer. Snagged the lower front bumper trim this weekend, pulling loose at the corner. A little beyond my scope of home repair, so took it into Findlay Prescott GMC early this morning. It was a little before their 8:00am start time, but Service Consultant Jason Patton took a look at it for me. He then ran it into the shop bay, had the front bumper trim re-fastened, and had it back to me in 15 minutes. I always respect extraordinary service, whether at a restaurant, an airport, or elsewhere. These folks at Findlay GMC nailed it this morning. Kudos especially to Jason Patton, and to Findlay Prescott GMC, for a great example of customer service. They both have earned my business moving forward, whether it's Service or that new Yukon AT4 on the horizon. 5-Stars +++

I was in the market for the AT4 for quite some time. As soon as I saw the vehicle available I submitted a request and Alex reached out to me within 30 minutes. Alex was honest and friendly from the get go. Since I had been in the market for a while I had heard everything from different sales rep about having to increase prices because of shortages. He assured me that’s not what they do. After a week of back and forth we struck a deal and I couldn’t be happier. Drove down from Las Vegas with my family and Findlay was very friendly and helpful. Since this was our first truck we had lots of questions but everyone was patient and understanding. They answered everything we asked and made the process as smooth as possible. I would highly recommend everyone to see Alex and the team at Findlay.

Findlay Buick and Jeff were terrific. They made our car buying experience easy and painless. Thanks to all of you. My new Buick Encore is beautiful.

Started out as a great experience trading in a vehicle for a new purchase. 2 months later they still hadn’t paid off my trade in vehicle. I had 2 payments deducted from my account in the mean time. I have had to call my sales person trying to get an answer & a refund multiple times. They never have an answer & say they will call back. That has never happened.

Everyone is super friendly. They went out of their way to bring me a car from Nevada. My car and experience was awesome. This is our 3rd purchase and I do not see us going anywhere else. Good prices and great people.

Ino made sure to get us the best deal without wasting our time. He did not pressure us and made us feel comfortable without feeling obligated. His patience and kind demeanor were very appreciated. We definitely recommend seeing him!

I made an appointment online for a service issue and received a confirmation email stating the “Customer Service Team” would contact me shortly. They NEVER did. So, I called the next morning to confirm my appt. and the service dept. said the online scheduling doesn’t work. REMOVE that option from your Findlay menu if it doesn’t work. I brought the vehicle in for an issue and was told it needed front and back brakes($800). We took it to our mechanic for a second opinion and lo and behold, our brake pads have 40-60k miles remaining. It was dust on the pads. Clearly taking advantage of customers on non-warranty issues. Sad for a local business.

My wife had to take her car for a recall. We take our car there as well for repairs. Buick GMC service was outstanding! It was going to be a 3 hour wait so they offer my wife to take her home and then come back and pick her up at our house once her car was ready. She also had her little dog Rosie with her and the entire staff was super welcoming of both my wife and Rosie. My wife called me and shared her experience and said “ they treat you as if you were worth a million dollars” Mind you this was a FREE recall repair. Can’t say enough good things about how amazing everyone was towards my wife and our doggie Rosie. I will highly recommend.

My experience was such a smooth process. I received exemplary service from start to finish. Shout out to Jeff, Martin, Cameron, Alex and JC for making it happen! Look forward to being a part of the Findlay family.

After shopping all the car dealerships from one end of town to another we ended up at Findlay. Frank S. was very helpful and took us through all the lots until we found the best vehicle for me. He was wonderful to work with and go through the process of buying a vehicle. Chris in Finance was also great to work with. A couple days later I brought the vehicle in to have it serviced, like they do all their vehicle when purchasing. Service staff were all very helpful. I would definitely see Frank and the staff at Findlay again for a vehicle or service.

Findlay Buick GMC has been wonderful for me! I have bought from them, had service with them, and sold a vehicle to them! Each time I have received wonderful service, with every department. Alex, our sales professional, worked with us through those years and he is awesome!! He gave us excellent service in all areas and was always a pleasure to work with! Thank you Alex and all staff at Findlay Buick GMC! We are happy and loyal customers! 😊

I can’t thank the service department enough. I am a transporter that puts on well over 200,000 miles on my truck every year. Jason and staff at Findley Prescott keep my business operating. From routine maintenance, to an emergency injector change, these guys have me in and out faster than any private shop. Professional, courteous, and thorough. Five stars well deserved.

Chuck was an excellent person to work with. He is knowledgeable, efficient, and just an all around good human being. He went out of his way to get answers to any questions that he didn't already know. It was not a stereotypical car buying experience at all. It was smooth, upfront, and felt fair. He delivered on everything he said. I already recommended him to a coworker.

This was the best experience at a dealership I have ever had? Polite Sales and Service Staff just made this purchase a blast? The actual sit-down was "quick" thorough, and thoughtful? I was given a great trade-in for my other truck and I am so happy with the purchase of my brand new GMC!...Wait A Minute!!! What Just happened??? I was never supposed to own a vehicle I "could not afford!"

I was immediately greeted when I arrived. Service was completed within an hour. Comfortable waiting area with excellent coffee. My vehicle was returned to me clean. This is why I take my Chevrolet truck to a GMC dealer. I also noticed several other Chevrolet owners there as well. Has to tell you something about the service at Findlay Buick GMC.

Dillon is an outstanding salesperson. He went above and beyond and was instrumental in me being able to buy my 2022 GMC Denali crew cab, 4x4 6.2L - a dream come to fruition! He took videos and pictures for me and sent via text since I was a couple of hours from the dealership. Normally, vehicles can not be put on hold w/o a deposit but since I was refinancing my home, I could not use credit cards which would have triggered an alert and my Lender would have rescinded the approval. He - Dillon personally reached out to a vendor regarding getting my driver and passenger windows tinted on a rush basis - next day! I would recommend Dillon to anyone who is looking to purchase a vehicle. I'm very selective about any purchase especially homes and vehicles. It's worth the time, effort and drive to Findlay GMC dealership in Prescott, AZ. The staff treats you well and the vehicle buying process was not all day haggling back and forth like I experienced with all my previous purchases. If I had to rate on a scale of 1 to 10, a resounding 10!! Thanks Dillon for everything!! Karen Jenkins

Jason, Service Consultant, provided excellent support for my A/C repair to my Corvette. The work was completed ahead of schedule, and met my performance expectations immediately and through the number of days since the service. I really appreciate his diligence and would highly recommend Findlay to other customers.

Excellent experience! Jeffrey, Martin, & Chris are all amazing & helped us get into the truck of our dreams!! We have had car buying experiences with other car dealers-this team is by far top notch!! Highly recommend Findlay Buick GMC!

The service team @ Findlay Buick/GMC in Prescott are always willing to go the extra mile to take care of us and our vehicle. We are always greeted with a “hello when we come in, and left with a “have a nice day” when we leave. Great customer service. Top Notch service, and each one is an asset to Findlay Buick/GMC.

Found a truck I wanted put interested and asked if still avaliable. Then had great communication with Frank telling him what I needed what I had and that my previous truck was totaled and I've been stressed. Frank was awesome had the paperwork ready to go so when I drove up there from Phoenix everything would be seamless. The pictures matched to what I saw in person and the truck rides perfect. No hidden price or fees everything right there no tricks. Jeff also helped and Cimeron the finance manager made it such an easy day. I'll recommend to anyone. Great customer service all around. Thank you Frank, Jeff, and management team for an easy buying day and the hospitality. We'll be back for visits and if I ever need another vehicle or know anyone else that needs one you're the place to go. As long as you're up front in what you need and looking for these people can and will help anyway they can.

The entire experience was great. Jason and the entire staff made the whole process and easy. Recommend Findley to all owners no matter what make of vehicle they own. Prices are fair and service is fast.

I had a wonderful experience with Findlay! Jason was awesome to work with, and set up a shuttle to take me home and pick me up! I definitely recommend these guys for servicing your vehicles!

The repair was done expertly. It only took a couple days to do, and I was kept in the loop on how it was progressing. All employees I had contact with were helpful, kind, and knowledgeable. This was a wonderful experience and I would happily use them again.

Probably the easiest and smoothest truck buying experience I've ever had! I already knew which vehicle I wanted to buy and after doing an area check of dealerships, the exact truck I wanted was found at Findlay Buick/GMC. I contacted them and I was happy to speak with their internet salesman John Nagle. John was a pleasure to deal with. He was very helpful and knowledgeable with my current Buick lease situation, which was about to expire. He suggested that I trade-in that vehicle instead of just returning it at lease end, which I wasn't aware I was able to do. That single suggestion literally saved me thousands of dollars right off the bat on the purchase of a new vehicle. The buying process for the new truck was actually very simple, without the hard sell that I have experienced at other dealerships. The entire process was successfully done over the phone! We were able to pretty much complete the entire process over the phone and over the internet. I was happy to find the vehicle I wanted, at a fair price, with the accessories I wanted installed...all over the phone. All my phone calls, text and emails were always answered and addressed very promptly. I would HIGHLY recommend Findlay Buick/GMC and most especially John Nagle. He was friendly, attentive, knowledgeable and very professional. I live in Sun City, AZ and I never thought I would be traveling to Prescott, AZ to purchase a vehicle but the trip was well worth it!

A great staff that not only work with you but work together to make it happen. Frank, Marvin, John and Cimeron are who I met. They are incredible at what they do. Other dealerships said it would take a week, I left with a vehicle that same day after going to Findlay Gmc 🤘

We traded in our F350 dually and our Montana 5th wheel for a new Terrain and a used truck. Our salesman Dillon Smith offered up a number of options and helped us find vehicles to suit our needs. The staff was great to work with and I recommend Dillon to anyone wanting to purchase a new, or used vehicle. Buying through a dealer tends to be more expensive, but they do give you the option to purchase a Manufacturer extended warranty that is honored at GM Dealers across the country.

I will honestly say when I first went into Finley Buick GMC in Prescott, that I wasn't going to find a truck that I would like or could afford. But this was not so there is a very wonderful young man and Grant he went the mile for me, he found the right truck at the right price. His boss also got me a great price for my Ford F150 truck I traded in. Thanks! Guys and just to let anyone looking for a Car or Truck know my review is true and it can be for you also ^V^ ^j^eannie Thiesen

Martin and Frank were great. Not only were they not pushy, when it came to the financing, they explained in great detail in a language we could understand!! Have already recommended a couple friends! Thanks guys

This was the best car buying experience I've ever had. Dillon Smith really knows everything about the car. Learned a lot about the car. If you are thinking of buying a new car see Dillon.

We were traveling from Ut. To Dewey Az. Right before Flagstaff, Az there was a flash flood & wr were stopped for awhile. During that time our check engine light came on so I called the buick dealership in Flagstaff. They were rude & unwilling to help. So we went to O'Rileys once road reopened & had a engine check were they told us it was our ERG valve. We finished our drive to Dewey, Az & called prescott dealership. (FINDLAY ), all I could say was WOW. They were so awesome and got me in 1st thing next morning , confirmed diagnosis & made sure I felt safe to drive home a few days later. Jason explained in Lehman terms so I understood then had the mechanic (since I was very anxious about breaking down) talk to me as well in terms I understood. He put me at ease & felt safe again. Everyone in bldg was friendly. Thank you to all the staff who helped me feel confident about the engine light & be able to enjoy my trip. Erica Blewett

Like most dealers in Prescott....My experience has been lack of service after the sale. This has been NO different at Findlay. Unfriendly service writers, technicians that don't understand your concern, then the famous answer "well NO codes set so their isn't an issue." You know something isn't right when your service writer encourages you to take your vehicle somewhere else.

i have poor credit and Findlay Buick GMC Prescott helped me out like no other! they show you the numbers as they are and make it comprehensive. always kind and interested in what you have to say!

Service is best of the best I have encountered in the Prescott area. Thanks for servicing my Chevy Tahoe at your GMC facility. I will return to Findlay Buick GMC when I need service again.

I would like to thank Frank Shaw for his outstanding work on helping me find my newest dream car,he went above and beyond to get this job done, and I would like to thank Martin Norris for his part in getting the deal done, thank you both so much for all your hard work, I'll definitely refer friends and family to Findlay BuickGMC - Robyn, Helen and J.T.

The experience I had at Findlay Buick GMC was top notch across the board from the salesman Dillon to Finance, to Service and most importantly management. Everyone worked hard for me to get me my dream truck and I’d recommend the team to anyone looking to get into a new or used vehicle. Dillon was top notch make sure to ask for him.

I bought my brand new truck at another dealership regretfully and have switched to always going to Findlay. They have done amazing work when others have not. If you need anything done on any vehicle do your self a favor and take it here!

Frank Shaw was a pleasure to work with. Frank asked us what we were looking for and he truly listened to what we wanted. He showed us so many options and did not pressure us at all. Frank and Chris Seebock worked together to get us into the vehicle that we were looking for. The customer service has been more than amazing. We highly recommend Frank Shaw to everyone who is looking to buy a car!!

Frank did an awesome job with helping us get into the exact truck I wanted. Even with some credit issues of mine they got us in a worked super hard to get my purchase done asap with gap and warranty. Frank, Martin and Chris all were super helpful and very fast with my purchase normally I dread vehicle shopping but this time it was not a bad experience at all.

I’m torn between a good review and a bad one, so I’ll stick with 3 stars and go in the middle. I had some body work done at the collision center to repair some hail damage. The associates are incredibly friendly, and very professional. However time was a huge issue. I was told 5-7 days to receive all of the parts, however was not notified they had received them and told I could bring in the vehicle for nearly 3 weeks. I realize this is not their fault, but caused by out of stock parts. But then we get into the repair of the vehicle. I was told a maximum of 2 weeks. A month and a half later and my vehicle was finally returned to my possession. This was a huge problem.if a repair is going to take this long, they should account for that when providing information to a customer. I was told when I called after the 3rd week that the dent repair and painting alone would take 2 weeks, so there was no way it could be done in that time frame with as much damage as there was. I should have been told that from the beginning. However Joel was amazing, and when realizing how far past my rental maximum date I was, Was able to speed along the process.

This was hands down the most pleasant buying experience we had ever had. We had looked at dozens of dealerships, test drove Tahoe’s from all over Arizona and the guys here are the real deal. True blue, genuine people. We dealt with Frank and I can tell you that out of all of our searching, he was by far the best salesman we had. He spoke to us like we were people and not just customers and you can tell that he has a genuine connection with people he speaks with. Martin, the sales manager, had taken his own personal time to call me and chat about what we were looking for and what we needed to make the deal work. Martin had put in more leg work than any other salesman I’ve ever dealt with in my life. These guys will have me as a customer for life. If you choose this dealership for your car purchase, your expectations will be met and exceeded. Can’t thank these gentlemen enough for what they do!

WORST SERVICE AND RUDE EMPLOYESS! decided to take my gmc sierra in for warranty work as well as some motor and transmission issues that I was experiencing. Well after days of being in the shop, the problems weren't fixed actually they were much worse. After leaving findlay gmc and driving 7 miles my oil pressure light comes on and says to turn off vehicle, which is the one issue that my truck was in the shop for. I called Jason back and they sent my truck to Lamb Chevrolet to be looked at. Well after getting my truck towed over to Lamb, they run my Vin and find that my passenger airbag is faulty and there's a recall on it, bit findlay never once mentioned it or even offered to replace the recalled airbag. So needless to say their service writers and technicians are far from sub par and could careless about you and your vehicle, so save yourself the time and headache and avoid all FINDLAY ran companies as they don't take pride in their work nor care about the community they service!!!!

Went in because I had a dead battery. I was quoted over $200 when I made the appointment. I was ok with that. When I got there I was told they needed to test the battery first to see if it really was bad. After an hour I was told my car was still under the 48 month bumper to bumper warranty and there would be no charge for a new battery. This is only the second time going to this dealer as I am new to the area. I will be using this dealer for all my automotive needs.

Grant was absolutely amazing with the entire process! Such a pleasure to work with him!

Findley is a privately owned business they were very courteous and professional. I was in and out in no time! I would recommend them to anyone.

We worked with Alex G. and had the best experience purchasing a car with his help! He was very kind and helpful, and answered all questions that we had. We purchased from out of state, and he did a wonderful job of explaining the process to us, and making it as simple as possible. The finance manager, Cimeron, was also a wonderful help and joy to work with near the end of our buying process! Thank you, both! We are so excited to have our dream car!

I was in need of a collision repair for my new Toyota Highlander. It had been a long time since having to deal with damage to my vehicle. The last experience at another collision service center was a terrible one and I was apprehensive to go get an estimate. I selected Findlay Prescott Collision Center. I walked in to the office and was greeted by very friendly Andria Garcia. She immediately walked with me to my vehicle and took photos and notes of the damage to my Highlander. Andria answered my questions. Andria promised to send me an email by 5 PM the same day with an estimate. I was out of there in about 10 minutes. The estimate was sent as she promised. I sent her a message for scheduling and she responded right away. She stated it would take 3 business days to complete the repair. On the third day, I got a call from Andria to come and pick up my Highlander. The repair is like new! My vehicle was washed as well. I have not had such great service. The process was smooth. Andria was courteous and professional to work with. She is a valuable asset to Findlay Prescott Collision Center. They say you will get a no-nonsense quotation, expert care with a friendly attitude. All of this is true! In this day and age of mostly no customer service out there, this experience exceeded expectations because of Andria and was Excellent and Peaceful! Thank You for Your Courtesies, Richard De Mauro

Salesman Alex G. is by far the best person and experience we’ve had at a dealership…ever! Super friendly, accommodating and overall great person to be around. Awesome vibes and down to earth! Answered all of our questions and went the extra mile. He was never pushy with any car or package deal we were interested in. Definitely coming back if need be, absolutely recommending him and this dealership to family and friends. Super satisfied!

We had an INCREDIBLY Fantastic Experience with this dealership!!! Tim Merrell was a Absolute Pleasure to work with helped us in every possible way to give us an honest and no-pressure sales experience, We lived out of town and they worked everything out for us ahead of time and our pick up and sign time had us on the road within an hour of our arrival! Johnny and Ben in finance also made the finance part of it a breeze and gave us an honest and realistic deal that worked for us! We left with a beautiful Ford Full Sized Pick up for my husband! NO DOUBT Findlay wherever you go you are treated like family!!!! We have been Findlay Customers in Flagstaff the past 8 years and We are Findlay Customers for LIFE! Thank you Prescott Findlay GMC!!! Look forward to seeing y'all for our next service!

Chris, the manager who helped us was great, he worked with us consistently until we found a truck. With the chip shortage, it took awhile. We appreciate all of his help and patience. We will be back again when we are looking to trade up. Also, Cimaron, who did our finance paperwork was very efficient and we enjoyed talking with her. She is courteous and very professional. Sincerely, Alan and Nancy Becker

The service department goes above and beyond to make our vehicles the best. Very easy to work with and extremely polite and respectful. I will probably never buy a car from any other dealership simply because of the Findlay service center. Good job guys.

Service department is always accommodating fast and efficient. Service advisor Jason and service manager Brian are always friendly and courteous. Your team is what will keep me coming in for my service needs. Thank you Service Staff!

Started out with a rough experience when I first bought my truck ( o2 sensor problems and a dead battery 3 days into owning my truck) but over all my truck does it’s job, takes me where I need to go, and Jason and the customer service crew are really great, quick oil changes l, always recommend what you need to take care of and free warm coffee while you wait!!

Ordered my new car. Waited 90 days for it to arrive. Didn't get the accessories package that other dealers have. Love the car.

We recently purchased a vehicle from Findlay Buick GMC and it was the best experience I’ve ever had when it comes to a dealership. Chuck was our salesman and he was awesome. Super kind and helpful with all the information we needed and answered all our questions with strait answers. Would definitely recommend visiting Findlay for your next vehicle purchase and don’t forget to ask for Chuck.

Had a great time at Findlay in Prescott, thank you Andrew for the new truck. Will definitely recommend and will definitely be back. They made the whole process go smooth. Guys, shop around if you must but make sure you give Andrew a call and see if he can beat the other dealership price i bet he can.

I had some electrical issues and Findlay GMC worked to find the root of the cause. They were able to keep me updated on each step. I am happy to get my truck back in top running shape. Thanks

Best car dealership around! Jeff Chamblee and Martin are great at what they do. Never thought I would ever get my dream car but they made it happen! I am a findlay customer for life, and highly recommend anyone looking for a new or used car to visit this honest, friendly and first class dealership.

6/7/22 had appointment at 1:00 P.M. I arrived about 15 minutes early and checked in 15 minutes after 1:00 I was on my way home. Truck need recall programming and was done immediately. Have always had great service when at Findly Buick GMC. Thanks to the service staff.

Andrew was an amazing help we came here after being disappointed with other dealers in the Phoenix area and as soon as we arrived we noticed a different level of costumer care that went above and beyond. This Buick envision is so amazing and comfortable for me with my disability the ride is so quiet and enjoyable. I highly recommend coming to this dealership for your next vehicle!

I purchased my truck almost a year ago and this is only the 2nd time I brought it in for anything . First time was just an oil change. This time was for a warranty replacement on a tire that got a screw in the sidewall from road debris. Jason, the service rep, was friendly, efficient, no nonsense - just get it done type of a guy. Even my salesman, Chuck Morgan came out to see if all was well and spent some time with me. I would highly recommend Findlay Buick GMC to everyone.