Wells Fargo Bank Excelsior Blvd, St Louis Park

I was having difficulty with a money order and we worked with Rebecca. She is absolutely wonderful and so helpful, could not recommend more. If I ever have problems again I will be going directly to her.

Leslie is the best. I always hope to get her because she gets me out and back to my business very quickly. She is the best teller.

A really good bank. The only problem I have is that they removed the coin counters without telling anyone first. I took out over $100 in coins that I searched through as a coin collector, and now I can’t use a coin counter at Wells Fargo to count them. Their app works well. Their customer support is adequate. Their tellers are always helpful. I’ve never really had a bad experience with them to be honest.

I made an appointment with a banker here, was never sent a confirmation email, and when I called in an hour before my appointment to confirm it's still set up, no one was answering the phones. I had to call another branch for them to transfer me to a banker at this branch, only for them to drop the call within 10 seconds. Of course they never picked up the branch line after the call dropped. What a joke of a bank branch.

Called this branch at three different times today to enquire if they offer notary services to members. None of the calls were picked up. Judging by their hours posted online, they should be open.

The worst Wells Fargo I ever went to. Our accountant gave me a Wells Fargo number to have a banker call to verify a check, and when I got to this location I was told that they don’t call numbers, and that there’s nothing they could do. Waited on hold for an hour and 15 mins before I drove off. Will be closing my account shortly. 10 years with Wells Fargo with nothing to show for it besides getting racially profiled.

Ive been to this location a total of 3 times for assistance. Every time I have visited this location, I have been treated like I am "bothering the staff" that is working. I attempted to call and got no answer and was wondering about a Safety deposit box - The banker that I met with made it seem like he had no interest in assisting me and told me that they didnt have any openings but then later told me I had to call. I attempted to call again after and got no response. I went in last week to make a with-drawl, and was pushed back outside the door because they "aren't doing any with-drawls inside" when I questioned it and told them other branches are offering it, they told me that it was there policy and they cant do anything unless it was a "large transaction". I explained that I was doing a large transaction, when they asked how much I explained it was over 1,000.00 - the Manager scoffed then told me that it wasn't "large enough" for them to do it inside and that it had to be over $20,000. As I was leaving, I overheard a banker state to the what I presume was the manager "That kid was in here a few weeks back bothering us about a safety deposit box". I have been with Wells Fargo for over 8 years as an account holder. If this is how you feel members should be treated at this branch, I suggest shutting it down. Looking at other reviews, I should have been warned before going inside. After numerous attempts to try to make my experience better, I have learned I will never go to this branch again for any assistance.

Been with Wells Fargo since the days of Norwest from accounts to mortgages Incredibly professional knowledgeable friendly great customer service thank you so much

Up until Brad left, I was extremely satisfied with the service provided at this branch. Brad was the consummate professional who was always able to navigate situations that came up. Lately, I cannot get a straight answer to my questions; and have ended up on more than one occasion losing money due to poor communication. Management has been rude as well. I had planned to open more accounts with Wells Fargo, considered them for a home loan .... however I am no longer confident doing that. I would love to remain with this branch, as it is most convenient for me but would need to see some serious change before making that decision. Thanks for listening.

Poor bank and loan practices. Gave me products I didn't want. Then when I closed my accounts, they withdrew more than that was in the account. Managers are not enabled to solve solve problems. It appears local employees are not able to speak up on bad business practices that affect the customer experience.