Wells Fargo Bank E Ocotillo Rd, Chandler

While waiting in line, they refused to cash a check just because the person didn't have an open account but was a Wells Fargo customer. It was too close to 5pm for that person to go anywhere and cash check today. I would have absolutely offered this one time based on all the facts above. When it was my turn I was refused service because the "only teller available was with someone" so my time in line counted for nothing and they didnt let me wait for the banker. I just needed 2 papers notarized that were a paragraph each. Now its closed and I spent 15 min in line and at the bank for nothing. Avoid going inside this one.

I came to this location around 4:20 pm today, fadwa (not sure if I spelled it right) helped me out today. I truly do appreciate her help and taking care of me. Thank you so much for the help and giving me the customer service

Wells Fargo @ Gilbert Rd and Ocotillo in Chandler is the best branch of any bank I've worked with over the last several years. Tony runs the branch and is always willing to assist. From being greeted at the office or speaking to whomever answers the phone, everyone is willing and able to answer any questions or be of assistance. They NEVER point to someone else or give the impression that it's not their job. I've been sent through a 3-ring circus at other banks/branches, while this branch just handles it. Gotta say, I'm impressed with everyone at this branch.

Been a Wells Fargo customer since 2001 and this is by far the absolute worst branch I have ever visited. Have had two dealings with service manager Mark who comes across as dismissive and unprofessional.

Great branch. Most of the employees are kind and will always help you. One employee, Maria, was very kind and helpful. She helped me with my problems and did everything she could. I really enjoyed her and hope to see her again. I also liked one of the bankers there(can't remember her name). She was helpful with depositing and very kind. On the other hand, two employees who were there weren't as kind. They were both putting music apart from the background music and it was a little too loud for a bank. Otherwise, this is a great bank.

This is possibly the worst branch I've been too. You make an appointment and they will take whoever they want instead of you during your appointment time. I went in to close my account after I started being charged a fee to move money from my checking to my savings account which were both Wells Fargo and no one could explain why I was being charged and they also would not refund these charges they had 0 explanation for. I also started getting numerous fraud attempts made on my account. The manager Mark Barrios just made up a lie saying it is someone in my house making purchases with my card without my consent. Which is completely false as I don't live with anyone so I guess I have a ghost making purchases... Mark has horrendous customer service and refused to help me close my account while someone else was being helped during my appointment. Happy to say I will never be a Wells Fargo customer after being one for over 12 years. I also closed my account with 0 help from any Wells Fargo employee as they were all refusing to close my account because "that can only be done on Saturdays" per Mark Barrios...

I made an apt to discuss a situation with a "banker" and even though WF was having computer problems between the branch and main office my lady perservied until the problem was resolved. She was polite and knowledgeable about FamilyTrust issues. She did a great job taking care of us. FYI we have been w Wells and First National Bank before them in the 1960's for more than 55 years. They are equally trustworthy and competent on the investment as well.

The teller name Fadwa needs some basic customer service trainings so she learns how to show some respect to customers. Her lack of respect has the same tone as being rude.

Please don't bank here. Wells Fargo is a horrible corporation, they charge ridiculous overdraft fees, horrible interest rates. there is no better example of human greed than this company. If you bank with Wells Fargo, switch out to another bank before its too late.

First time coming to this Wells Fargo and one of the employees commented about customers whom didn't have masks where the reason we are lock down. I understand this is a risk but not everyone has the capability or access to such things. Would not recommend unless you want to hear off hand comments as such.