Wells Fargo Bank 14th St, Washington

Today was the.first day visiting this branch which is close to my house. I arrived right at 11:30 and there was only one other customer inside completing his transaction. I was helped right away by a friendly person behind the counter. My transaction was unique in that I needed to deposit a check into someone else's account who lives overseas. However I only had their account number, and I want sure if his account was under his name or the of his business. The friendly lady behind the counter helped me out with that, and I appreciated it!

I have come many times to withdraw money. but the doors will never open with the bank card. They should fix that problem.

I’m here before they close at 12 and the rep won’t let me in. Horrible customer service. I’ll never bank here.

I’ve never had a bad experience in this location but I have a serious question how do I open the door with my card when the branch is closed ?the chip reader doesn’t work, inserting the card doesn’t work kinda sucks that I can’t have access to the atm help me please ?

Worst branch !!!! They are lazy and turn customers away all the time!!!

Have come here several times to resolve account problems. Most recently, I had my debit card lost/stolen while on a five day jaunt to NYC. I was scared because I needed to pay for utilities at my house. Came here earlier this week to help resolve this problem. Staff were wonderful and very affirmatively helpful in assisting me by providing several immediate cash infusions without needing a card. In addition, staff were very informative in helping me navigate how to apply for a new credit card.

The Washington DC Wells Fargo at 3325 14th Street is a nice location. I’ve visited this one a couple times, they always provide excellent customer service. The manager is very friendly and tries her best to help out. I just want to say one thing. The last time I visited, the manager gave me a number (I think a direct office number?) to reach her on. It’s different than the 202-939 number listed. She said “Call me on this number about anything and I’ll help you”. She might think it’s a wonderful idea to be available for customers all the time for anything. But it’s not because no one can realistically fulfill that commitment. It’s much better to let me know there’s a team available to help me.

The manager did nothing to try to help me out her aptitude was really upsetting and she smile with a fake remark the teller was great and tried his best especially in the times .for the record I been help before I got enough knowledge what a manager can do I had manage my self I am an industry person without a job now . Before me it was a Mr yelling at her and really up set after I saw her I understand why she shouldn’t work in these environment clearly hospitality is not in her book

I was very uncomfortable to do the transaction with a tailor who didn’t wear mask. I asked the lady at the door,why he’s not wearing mouse mask. She said , there is no law that obliges employees to wear mask. There’s is a moral n health issue here. It’s life n death issue. I will not go again to that branch. Bek W.

Apparently Wells Fargo banks (especially this branch) don't provide basic services for their customers. I brought in a small bag of change and was told I would have to manually count it and put it into rolls before they would accept it. If I brought in a thousand dollars in $1s, would they make me rubber band it up into bundles of $10 in the bank lobby? Yet again passing on costs to consumers. This is the MOST BASIC function of a bank--to exchange and deposit money. If Wells Fargo can't do that for its customers, how can I trust them with more complex functions like lending, or keeping my assets safe? A truly regressive policy if ever there was. I will be switching banks at nearly 20 years of loyalty.