Webster Bank Main St, East Hartford

I have been with this bank for over 10years and never had any issues until I deposited my money into the drive-up ATM. The machine took most of my money then didn't register the amount taken and stopped working. I went in to start a dispute and it's been over a month now and the provisional credit I did receive was reversed thanks to the investigator in Nebritian by the name of Teddy from the dispute team. So Mr. Air head Teddy feels that I am lying but he did not check any security cameras to validate my claims nor do he even know which machine I deposited my money into even though he was given all of this information beforehand. I provided Air head Teddy all of the pertinent data such as date/time of occurrence, machine used, and amount taken yet he refuses to fully investigate and he closed my case. I guess he enjoys sitting behind a computer and playing with people's livelihood. Also, be careful about using their ATMs as they do not own them, so if anything happens with your card or money trust and believe they will make you wait until the next service date to even attempt to look at the problem regarding the machine. DO NOT USE THIS BANK!!!! IF YOU HAVE TO DISPUTE ANYTHING THEY WILL MAKE YOU JUMP THROUGH HOOPS FOR YOUR HARD EARNED MONEY!!! I WILL BE CLOSING ALL MY ACCOUNTS!!! Also, this branch sucks!

If you’re looking for a bank look anywhere else besides Webster. I’ve been with them for about 4 years now and have had almost nothing but complaints. Today was the last straw when my wallet was stolen, ID, Cards, everything. Customer service told me I could use any banking center to get a temp atm card. Not debit. Atm. All I needed was MY MONEY IN THIS BANK for a haircut and they proceeded to tell me that I couldn’t withdraw money or get an ATM card. I’m done. The customer service of this bank is terrible. I’ll be closing all accounts once my new ID comes in. But overall this may be the worst bank I’ve ever dealt with, especially this branch.

I've been a Webster bank customer since I was 16 years old and I am 24 years old now. I've never had an issue with them up until I visited this branch. I've always had direct deposit in all of my jobs and Webster bank has given me all the materials necessary to get direct deposit with out any issues. Now, this branch has one "supervisor" who is very rude and came off as snotty. I went in and ask her if there's a way I can get a Bank voided check for my job to get direct deposit and she asked if I had a check book I said no, I never used any checks. She said she would have to order me checks in order to receive a voided check. I explained it to her that I've done this many times and the tellers always gave me the check. She then said "well I gave you your options so its up to you". I could not believe how she responded as a supervisor of a very professional environment. I walked away and called my employer and asked him if my deposit slip would be good enough he said no they should not give you a hard time the only thing they might do is charge you I said that's fine. I then went back in and was attended by another teller who goes by the name of Vincent who by the way is very pleasant and professional. He asked her what should he do because I wanted a check. She said I told her I already what are her options she was very rude so until she fixes her attitudes I'm not speaking with her. He then wrote me a letter stating the information that I needed and he said I should be fine with that. I also requested to speak with the manager of the branch at that time. As I was still being attended by the teller I hear her telling the manager what had happened clearly loud enough that I can hear like if I wasn't even in the room. I waited for the manager to speak with her and she was taking her sweet time so I just left. I'm now on here writing here because the manager couldn't take 5minutes out her precious time to hear how her supervisor had acted. Being a customer for 8 years I am now switching banks because of the unprofessionalism at this branch! And my mother who's been a customer for many more years than I , will be switching as well. Thanks to the "great" customer service at this branch!

The worst customer service, waited on drive thru for 24 minutes for a withdrawal, Unbelievable and the best part is that there is no communication. May be Webster should hire quality staff.

Great banking service tellers are very nice and curtious

Way to go Webster Bank in East Hartford! Since when does a BANK not exchange CASH for CASH...aka 5 20$ bills for a 100$ bill? You can CASH my check every week...make change for my job...AND you know who I am...but all of a sudden you have a problem exchanging bills for me? I could see if I were someone walking in off the street that you DIDN'T KNOW...but THIS is ridiculous!! #whateverhappenedtogoodcustomerservice

I been coming to this Webster bank for awhile now. They always welcome you when you walk in. Teller Amarilis Ruperto is very professional, and very friendly. She goes above and beyond, to resolved any issue you might have. Transactions are always done in a timely manner. No complaints here! One of the best branches around.

Almost every time I come here to use the drive up atm to deposit checks "that function isnt available" This is the only location that I consistently have this problem with, and unfortunately the closest location to my house otherwise I would not frequent here for how often that happens.

racist stuff and they will scam you thinking that you will never know about it, go away please. and customer service are rude

I had an excellent experience with Opal Malcolm!