Wauna Credit Union Forest Grove Branch Pacific Ave, Forest Grove

I have had problems with new manager at vernonia branch. Over Reacting taking things personal and refusing to converse to service my account for her personal overreaction from not directed personsly raising my voice for refusal to offer customer service to my account, as the servicer of my account. She to my frustration out of context and turned it into her personal over reaction. I have never had banking problems in 64 years. Its my account not hers and ill decide not her ever. I could care less about personal problems, I just need to do business in my commerce not hers, she has punished me for demanding access to my account, mobil banking not allowed for me she says. Unbelievable child.

Problems? Have fun resolving them on the phone. No one answers the phones except unqualified help from a call center. Not to mention the website does not work right. I am considering closing my account as there are way better places than this to bank with. This has to be one of the worst credit unions I ever joined. Sure, blame it on a nationwide staffing shortage. I find that answer to be a complete deflection to steer the attention away from your institution’s inadequacies. Here I am again, a different day different time and I have been waiting on the phone for 20 minutes for someone to answer. Unacceptable. Furthermore, you all would not be short on staff if you would actually do something to keep your staff retained longer. Things such as providing a decent work environment (seeing as how you can't provide decent customer service, that’s probably a real challenge for you) and decent compensation. I can see that your statement of putting experienced staff at your phones made little difference and that was more or less blowing smoke so you can attempt to make yourselves look better. The fact I cannot get a hold of a customer service rep for 2 days in a row and the same situation has happened in the past makes your answer look rather pathetic.

When a company cant pay their employees enough and go short staff just imagine what they charge in interest rates when they cant pay their employees enough...Poor showmanship bad business etiquette. Just a group of low lifes about the $1. If they aint makeing money then you are no concern to them. Don't get urself locked into a agreement with wauna my good deed for the day dont apply with wauna

Amazing bank; all locations. The staff and the management go out of their way to help you. The hours are flexible. This new location is great to have as it is closer than the branches located on Hwy 30. Great rates and options for mortgages, auto loans, lines of credit, credit cards, and loans to purchase land; there is more services offered than this.

Been banking with them for 20 years with multiple accounts. It is nice to have a small town CU that in general has a consistent helping attitude. And they have gotten better with more options even in the pandemic.

Wauna contributes to the Forest Grove community in so many impactful ways! Free Financial Literacy Education, Fraud Seminars, ITIN Lending opportunities, affordable deposit services and low lending rates! They also offer a free Employee Benefit Program to all local employers of ALL sizes.

Worst banking institution I've EVER dealt with!! I needed a important document notarized. I called the credit union and had a appointment in Forest Grove at 2:00. I went in before 2:00 and waited. Finally the "Notary" came out. He stated that they did not have a notary at this location! I told him I spoke with the home office ( Astoria) and there was a notary at this location. He stated that the home office was wrong! I then went out to my car and called the home office again. I told the woman what happened. She called the credit union back and spoke with notary. I went back to the same person and he notarized my documents! Huh? I never recieved a apology for that. The atm seems to work only now and again! I put in a $1000.00 check and the atm credited my account $100.00. I called the credit union several times, no one could really help! They blamed it on third party persons! It was finally resolved after a long period of time. Ive have had other problems including not answering phone calls not returning phones calls ect. Thats just the beginning of this nightmare! I cant imagine the excuse they will have for this one! Its coming! I would stay clear from this banking institution! There was no communication problem! I think he just didn't want to work! Also, the machine gave me a option to change the deposit number but $1000.00 was the amount shown on the atm.

I have been banking here for about 5 years. Just recently with this new branch. I'm beyond happy with everything. And a special thanks to Noemi Canales & Amanda Wolf with helping with a personal loan today. I came in confused and with questions and the answered them and more. I always have a pleasant experience with Wauna. Thank you forest grove branch. ♥️ Additional review on 11-2021 I am always so pleased with my experience with Wauna. I originally opened in Scappoose, but I love the forest Grove branch so much! Thank you for helping with my loan! Tracy S. Your amazing!! Even though I showed up at a busy time, you treated me as though I was not bother..

They have been so helpful to me in most instances. Even though they are now an hour's drive away from me, I will continue to use this Credit Union.

So I came in because its near my house they were 5 people I came to open an account because I just withdrawn all my savings and wanted to open a savings account but they told me that they were going to lunch and they are coming back at 2:30 that they were taking lunch form 12 to 2:30 and they told me if I wanted I can come back at 2:30 so I just decided to leave and open an account in the new bank onpoint