VyStar Credit Union Nw Commons Loop, Lake City

My debit info was phished. I was alerted with the VyStar card control app. It saved me from losing money or my account being compromised. Team member Meagan at the Lake City office supplied me with fast efficient service and had my old card destroyed and a new one issued in record time. After over 5 years with VyStar I can honestly say Highly Recommend!!!

I’ve banked with busy at 15+ years and absolutely love the individual care they give! Especially Caitlin! She can be doing 10 things and helping others all at once yet still make you feel like you have her undivided attention(that’s talent)! They always go above with customer service! Recommend for personal or business!

I give a warning to anyone who is a member of VyStar, they don't care about you and will do anything no matter how immoral to get your money. I had a car loan with them, and the car was totaled. insurance paid all but $5000 of the loan. I had gap insurance. Vystar would not cooperate with the gap company and the claim could not be finalized because of their incompetency and refusal to do anything about it. instead, they sued me for the remainder plus 5 year of interest. They won the suite because they have a law firm dedicated to screwing their members. not only did they get the 5k, but 5 years of interest and attorney fees bringing the total to over $11,000. I believe this was a planned and calculated decision to get more money than if they had cooperated with the gap insurance. they refused to copy and email a check. Much more money could be obtained if they came after me for it instead. They will do anything legal no matter how immoral it is to steal from their members. Do yourself a favor and steer clear of this credit union.

Dayana Silva is a very professional and helpful employee!! She is customer oriented with great people skills. Dayana is quite knowledgeable in Vystar financial opportunities available to members. Wish everyone could convey the feeling of confidence in a banking organization like she does. We had to drive 9 hours to get to a Vystar office from our home, as our problem could not be handled online or telephone. Thank you…Dayana!!!

Bank is ok. But their online and phone banking is terrable. Just when they get it finally working ok. Some obviously retarded phone banking computer guy decides he must mess with it and change it every 3 months. It that point it dont work again and leaves you stuck in a wal mart line with no form of competent bank payment. This is a repetitive thing. We are considering another bank soon.

I had a very pleasant experience today with Dayana Silva. I was worried that I would not get treated like I was with Steffany Dietrich down in Daytona. I was proven wrong, Dayana gave me the same Great Service.

Chris at the lake city branch was so helpful to an old lady who's not good with computers. He went above and beyond, every business should have more like him

I normally can handle all of my banking needs on my own via the mobile app but the few times I've had to visit my local branch in Lake City, Lauren has always been exceptionally helpful and courteous. She is very knowledgeable and is always willing to offer the best financial solutions for my growing banking needs. Excellent customer service and represents VyStar VERY well.

I am a Veteran from Jacksonville FL. I am here in Lake City temporarily... I suppose. Its nice to walk into VyStar here in Lake City and it feels like home. Your location is perfect for me, because I can shop at Publix, also. I have one concern, though its unique to VyStar, in general. I don't have a card and I would rather not order one through the mail, if I can help it. The "card machine is down and we don't know when it will be fixed" as one greeter tells me. As long as I can continue to withdrawal cash, I don't mind. I wouldn't give "4 stars" for that because I know its temporary. Your staff is very speedy and courteous. The gentleman working the drive through is a great multitasker; working both the window and addressing members in line, accordingly. Everything is clutter free and the floors are spotless. When walking into a financial institution, you'd expect the place handling your money to have this level of professionalism. I appreciate your asking for a review. That also tells me that your branch strives for the best. Thank you for your service.

Caitlyn Spradley at VyStar is amazing. She was so helpful. I couldn’t have asked for better service. I went back to the bank later in the day to deposit a check because of her, instead of putting it in another account I have at First Federal. I will continue to do more business at VyStar because of her.

I visit VyStar today and as always Caitlin Spradley is very patient, kind, compassionate , knowledgeable and VERY A GREAT ASSET TO VYSTAR! I have watch her mature into a beautiful Young Lady. THANK YOU FOR ALWAYS BEING YOU! MUCH LOVE

Vystar as a business is great at ANY other location other than this one. Customer service is meh. Also, their card machine maker is made out of the same equipment that makes McDonald's Icecream. drive to alachua.

05/20/22 I went to VyStar and the gentleman at counter was a big help and even detected a scam email for me. Great service. Hopefully website will be up and running soon. .