VyStar Credit Union Sw 34th St, Gainesville

I contacted VyStar several times on documents I was to receive concerning a loan. While everyone I spoke to was pleasant and courteous, Regina was the one to research and identify why I had not received the forms. To me, this demonstrates a willingness and focus on proving top shelf service. Thank you Regina and I truly hope your supervisor and VyStar recognize you make a difference. All the best!

The staff at this branch is awesome. I had a fradulent charge on my account and Ms. Terri helped me through the entire process and I understand what is going to happen next. The branch manager, Regina, has been delightful to work with as well. Kudos during some trying times right now!

We moved from Lake City to Gainesville in April. The Lake City staff, every one of them, was so friendly and helpful. It felt like you were walking into "Cheers" the way you were greeted. We didn't get that same experience at the 34th st. branch. In fact, I didn't know my member number, on one visit, and I got to experience a lecture from the teller (no names) about the importance of having my member number available and how this teller would take the extra time to look it up. The teller was definitely in a huff as this teller went through deliberate movements to express the displeasure I caused. But today, a breath of fresh air. My daughter did not have her member number and told the teller so. I thought oh no. But, by the time my daughter finished filling out her withdrawal slip, Ebony Edwards was ready to call out her member number so she could write it on the slip. Not kidding, I was shocked. Ebony has helped us before and has always been what I expect from a bank teller; helpful, courteous and friendly. So nice to see her smiling face each time we come in. Clone her; please (not literally of course!). Thanks.

This is the worst possible time for them to have a system-wide outage. I have to make final arrangements for my father, a veteran, and it has been EXTREMELY difficult to do so without being able to access my account information online or on the app. I do not have time to go to an ATM nor do I have my member ID which I was told would not really be necessary when I set up my account. I had liked them in the past, but Vystar has seriously let me down in a HUGE way when I needed them most. Going on almost a week of outages is absolutely unacceptable. The wait time for the phones is almost an hour. They should be ashamed of themselves. I will be changing banks as soon as this fiasco is resolved.

Every time I visit this branch the customer service is awesome. Mrs. Terry is the greatest she always greats everyone she deals with with a smile.

I thoroughly enjoy visiting two of my favorite Vystar Branches! I must say when I visit this branch it's full of fun, warmth, and immediate attention. Thank you to Ms. Regina Grimes for always being a wonderful blessing. She goes over and beyond to help me and she knows her stuff! She's professional and courteous. Thank you for being the beacon of light in our town!

I go two different VyStar banks in the area. I must say this branch staff are the Best, polite, sufficient, knowledgeable, and Provide The Best Consumer Service. Thank you All for your efforts to make my banking experiences each week a pleasure to do banking needs. Truly a Satisfied Consumer Mrs. DuBose

Regina did a fantastic job. Very nice voice and cheerful. Closed my card for me on a fraud charge. Vistar is tops. I've been a member for fifty plus years.

I'm glad I made the switch to Vystar! Employees like Mrs. Regina Grimes made the decision and experience soothing! Mrs. Grimes, thank you for your amazing customer service and your genuine heart to serve your customers!

I wish there were more stars available! Teresa Jefferies was beyond knowledge when it comes to loans. I will use her in the future for all my banking needs.