VyStar Credit Union Philips Hwy, Jacksonville

I usually don't have to visit a VyStar branch because I do all of my banking online or through the app, but today I needed a cashier's check for my mother to close on her house. I overheard one of the Branch managers discussing they had a full and hectic 9AM appointment schedule so I braced for a long wait, but I was seen in less than 5 minutes by a teller named "Janna". Janna was friendly and polite and made the process quick and even enjoyable! I've honestly never had a bad experience at this branch, but Janna made my experience GREAT. I left a voicemail for the VP for Janna's stellar service and I hope this review makes it to her as well. Thanks VyStar and Janna for a lovely banking experience!

Does the manager greet people at the front door now instead of helping get the line down? Are we as customers expected to wait in this horrendous line that goes basically out the door while tellers work near every transaction near this bank? I've banked with VyStar for years and after the so called "online update" everything associated with this bank has gone down hill. I was in the bank to get statements for the last year which were "unavailable" due to the system update. How long has it been now VyStar? How many different systems do your employees need to access information? My teller went through three different systems and even had to step away to call support to get the help she needed. Two hours later I left with a letter stating my records have been requested, with no expected date. I will do everything in my power to not have to walk through these doors again, starting by changing to an actual bank who knows how to properly communicate with their customers.

I have bank with Vystar for more than 15 years. Their service has always been excellent. Recently I refinance my car with them and the experience was superb. I was help by Brianna Dearmon with the process and she was extremely helpful and knowledgeable. Loved working with her.

For VyStar in general, the service for the last week has been absolutely horrendous. Online banking has been down for 7 days with no relief in sight. Not everyone can sit on the phone for hours hoping to speak to an actual human or visit already packed branches to check their balance. There's no excuse for this atrocity and I can't wait to move banks.

Vystar is great! Marissa has helped me various times and is always super knowledgeable and friendly with giving me all the answers to my questions or the perfect person to speak to within the company. Thanks so much for many great experiences!

It was great. Now it's shxt. 6 days now without being able to check my account online?? What the actual fxck is going on VyStar? "oh well you can just drive here on $4.50/gal gas and check it right?"

Catherine was excellent in helping me replace my lost cards. Thank you for great service!

Friday I came into the branch and Emily was super nice and professional! She’s one of the best the branch has to offer.

I've never had customer service like Grace T Tran has provided. She was great !!

When I came in, Kerron assisted me with my transactions, he gave me excellent service. He apologized for the wait time and after that made everything quick and easy. He walked me through the process stepped by stepped. He made me feel like I could really trust him.

This bank has gotten horrible. What does the manager do? Are they greeters now. They stand by front door and do nothing. How about helping tellers when line is out door. No one in offices but don't come out and help. Tellers are doing cc applications and everything else. 25 people waiting on 3 tellers and 1 never help but 1 person the hour + I had to wait to make a deposit. Customer service has left this bank guess that is reason for motto change because they sure do not act as it is your money.

Vystar has just been forcible in general... my husband and I opened a business account with them, and we had to add myself to the account(something that should be very basic) and it's taken over an hour , and we're still waiting. Moreover, in order to do this, instead of bringing us in the small business office as we expected, we waited in the teller line for this type of service? And I actually see people opening accounts in the teller line as well(which takes a long time ). I do not recommend vystar in any way, shape or form.

Grace T has been so helpful! I have been to her window twice during the past week (middle of the online and mobile banking craziness). She has been so kind and patient despite the long lines. Thank you, Grace, for your assistance!

I want to commend Breana Dearmon! She was very professional and helped me with all my questions. She made me very comfortable with all my inquiries and made it worth coming inside. She is definitely an asset to the company. Thank you for assisting me!

It has been a 2-3 week process and Brianna Dearmon helped me every step of the way to refinance my car. She handled the whole process with such patience and was great at getting back to me as quickly as possible.

Mitchell Asselin and the security officer, Mrs. Theresa are amazing! Both of these individuals were extremely professional and knowledgeable Mitchell addressed my dilemma effortlessly in a matter of moments. This is hands down the best Vystar in Jacksonville and you tell them Tawana said it.

Camelia Jones has the most wonderful personality always give prolific customer service experience. This branch has great employees always giving welcoming positive energies

Kourtney long she is very helpful and went out her way to help me. Keep the good work you are the branch.

The online banking has been down for over a month now, you go to the branch line is out the door, you call customer service the hold time is 55 minutes. I am moving all my accounts to a real bank.