Virginia National Bank: Pantops Office People Pl, Charlottesville

I have been with VNB personally well over a decade and with my small business, over 6 years. I will be closing my business and personal accounts with them in the very near future. I called to speak to them about applying for the Paycheck Protection Program as a small business. I was given inaccurate information and told that they would not take my application as I currently did not "owe them any money". While I can imagine that most banks were overwhelmed at the onslaught of applications they received, it is still their responsibility to give accurate information to their clientele. Had I not educated myself on the application process prior to reaching out to them, I would have been convinced I didn't qualify for this loan, when I undoubtedly do. Very disappointed.

We LOVE this bank - it almost feels like a second home to us. Wonderful customer service and hometown kind of attention and care.

This bank is not worth the time or money. Charging me for something I did not get in the mail. Then I told the lady I would like to close the account. She said good there is only X amount of dollars in the account. I told her that this was a very rude comment. So DO NOT BANK WITH ANY VIRGINIA NATIONAL BANK. So I have found UVA Credit Union to be a better bank and more caring with my money.

I have always found the VNB staff to be helpful and friendly.