Virginia Educators Credit Union Nettles Dr, Newport News

I was trying to buy a house in the Lake Anna area to benear grandkids. I explained that I am a retired teacher currently living out of state and that i've also had great success with teachers CU's. They took two days and then sent me the forms and information for membership and to apply for a mortgage. both our scores are well above 700. I took a half day filling out the applications, correlating it with my 2021 tax return, and showing my 34 year of service teaching. I also added a $100 personal check to open an account. I then spent $42 express shipping it to them to expedite the process as reasonably priced houses don't last long on the market. On the day I shipped it out , MEREDITH called and said I wasn't eligible for membership as I wasn't in their teaching group. She stated I will return your information unopened? What? will you reimburse us for the $42 shipping, will you help us find and buy a new house since the one we tried to buy is sold. Why? didn't staff know this in advance? Why? did you send me all the information and tell me to return it. I am taking action to recover my expenses. If you can deal with any other FCU I would avoid this one like covid. Paul & Deborah Oliver

Virginia educators is my go to for car financing. I live in a different state so it’s all mostly phone, but they have shared credit unions in your area you can go to as well. My favorite part is definitely the low interest rate.

The pandemic has changed things a lot but still the people here give their all to provide great service. I appreciate their hard work.

They work hard for their clients and have great service. Never disappointed by the results.

Worst bank I’ve ever been with, they don’t know how to answer the phone nor do they know how to handle simple things such as why my card was frozen for spending $100 dollars on bills. They have no communication skills and if it wasn’t for Meredith I wouldn’t have stayed with this bank for as long as I have. Today I’m closing my account and taking my services elsewhere.

The Virginia Educators Credit Union staff is always so helpful, providing professional and courteous service. During early Covid days, when we needed car financing out of state, VECU was there, assisting us throughout the process by phone and online, promptly and efficiently. Thanks for all your support!

I have been a VECU member for more than thirty years and financed several cars through the credit union. I have always received courteous, helpful, and professional service.

This office is a joke. They either service only certain clientele or simply discriminate. I’m a teacher and joined them without checking the reviews. What a mistake. They never answer the phone. Never call you back. Simply ignore you. The whole thing is run by two elderly ladies as a hobby. I strongly discourage you from joking them. I’m pulling out ASAP.

Well, after waiting 2 months for my debit card to come in I called for a week until I got somebody to call me back at another time. They send out the new card which came one month later and I'm still waiting for the rest of my information so I can use the damn card . To top it all off the branch that I would use has been under renovation since the day after I joined. So I have been completely unable to access my account . And it's a hundred percent do to their incompetence

I have been calling and leaving messages to ask someone to call me back for almost 2 months now. everytime I call I get transferred to a voicemail. I do not recommend this place. Your business isn't important enough to them to call you back to help you out. I live out of state and it is not possible for me to go in to talk to someone. I have asked when I call to be transferred to a person and not a voicemail. It is impossible to do business with a voicemail.