Vectra Bank - Woodland Park US, Woodland Park

I've been using this Vectra for years. Started a savings account when I was a kid. I enjoy Vectra because they've had the most consistent ATM up time out of MY experiences. However lately, it's been a little hungry. Deposited my cash and it decided to keep it AND my card. This was after it told me to retrieve my cash, while the door was closed. So... I now have a large sum of money missing. They are not able to open their ATM, and the people that can come out will do it next week. I struggle with social encounters due to many health reasons, so the drive through ATM was perfect. Today I got told to just do all my banking in person, and I wouldn't have this issue again. "Next time talk to someone and you won't have this issue" speaks volumes about how they care about their own services and equipment. Having apparently "all" of the managers there in a meeting, while being told that it was my fault that money is in limbo, did not feel great. It's very frustrating. So while I'm out almost 800$ and a debit card, Im finding a new bank and will be awaiting some sort of remedy. To reiterate, my property is stuck in their equipment, which they do not have access to and will not for a week. Do not use their ATM, and if you have an issue, your money and health status may not be treated as one would expect.

I've opened an account here before and just opened a new account and honestly have no issues with this bank. Super friendly Tellers and bankers and a gorgeous location with clean facilities. Banks aren't going to be happy if you overdraw your account obviously. But I've had many accounts with other banks and it's all the same when it comes to poor account management. Use your money as you have it and understand small banks cant answer the phone when they are busy with customers inside. This bank doesn't deserve some of these reviews at all.

Went here to cash a check one week with absolutely no issues then the next week went to cash another check and they made me pay a $5 fee and made me put my fingerprint on the check. While covid19 is going on you're not supposed to use ink fingerprints and they wouldnt cash my check unless I printed my finger on it. Complete BS. This bank has terrible compliance with the CDC regulations.

DO NOT BANK WITH THEM!!! I thought they had closed my account however instead of notifying me the allowed my account to be overdrawn. I NEVER received a statement and just sent my overdraw to collections RUINING MY CREDIT! NO ONE ANSWERS THEIR PHONE! Worst banking experience I have ever had! SAVE YOUR CREDIT AND BANK ELSEWARE!!!

Very frustrated -- have banked her for 8 years but ready to move because cannot call the local bank. Call local number and get dumped into 800 phone tree. Very frustrating. Love the local people -- wish you could actually talk to them.

We have had great service with Vectra Bank twice on financing/re-financing in the past. we are calling them again for a third time to see what options they have. They have always been great to work with - no problems.

Bank with ENT instead. Faster and much more polite.

I absolutely LOVE Vectra Bank! I have banked here for years and it's a bank where you can have a personal relationship with the bankers and tellers. When I walk in they use my first name and I can just pick up the phone and ask them to order checks, etc. and it's done. Talk about service! I highly recommend this bank.

It's not like you can call the local number and get help with your accounts etc. You will almost always get patched into a squirrelly robotic maze and, if your lucky, eventually get to speak with an "agent" somewhere off in OZ. Their system is bound to bump you off once or twice - and they won't call you to follow up... so you have to start all over ... eventually when you get a human, it's someone else and you get to go through all the account verifs again and re-explain the thing you needed to talk with them about. FUNN!!! At least the reps are generally nice and try to be helpful. It's just the small-town bank thing doesn't exist for phone calls.

Wow. Super disappointed with the associates inability to take responsibility for a mistake that inconvenienced me for nearly a month. It shouldn't be that hard to order a new debit card right? She failed to order it and then cancelled the old one requiring that i visit the branch to withdraw money in person....like I wanted to see them in person after how i was treated. Wish 0 stars was an option for this review.