Vanderbilt Mortgage and Finance, Inc. Alcoa Trl, Maryville

Vanderbilt Mortgage has been the absolute best and fastest service I have ever witnessed. As a retired military person who has traveled the world and applied for well over 12 Mortgage loans, Vanderbilt sticks out as the best of all of them so far. They have 100% integrity and follow up with everything in writing to back up their quotes! I really wish I was able to use them for all of my prior loans, it would have been a lot less stressful! Their employees know the business well and have excellent people skills! My experience with Vanderbilt by far has exceeded my expectations.

Veronica is amazing and always so helpful with any questions I have. I appreciate her empathy very much! Vanderbilt Mortgage and Finance is hands down the best Mortgage company out there. If you don't believe me and you're looking for a home loan reach out to them and be just as impressed as I have been!

These last 4 years have been wonderful with Vanderbilt Mortgage. I love my home and the mortgage option. The customer service is A1! I have dealt with several representative and they all were very helpful. I spoke with Ms Jaqueta on today about the storm in our area and she was great. They always show concern for your family and giving information if you need other assistance.

Vanderbilt mortgage has been a great experience. They have amazing customer service with knowledgeable representatives. The process from beginning to end was very much so painless. I would definitely recommend this company to anybody looking for a mortgage. Whether you're a first time home buyer, like me, or looking into refinancing; Vanderbilt is the company to talk to.

As i fell on difficult times having to have emergency open heart surgery. Vanderbilt Mortgage has been so helpful and understanding to what happened. Cooper Davis has been the most helpful by explaining in detail each step of the way to get my account to date. Without any judgement or any hesitation he has made my experience so easy. A great big THANK YOU to Vanderbilt and Cooper Davis for everything.

As someone with past credit issues, I was surprised when Vanderbilt approved my loan application. They were thorough and upfront with what was expected of me and the process was very painless. My loan officer and loan processor were very helpful. I felt like I was asking too many questions but they assured me that I could ask a million more if I needed too. I think them for being so transparent with me and now I'm getting ready to move into my new home. Thanks Jared and the Vanderbilt Team.

Alaina Bradley, Natasha Joiner and Samantha are awesome sauce, helpful and knowledgeable. They listen to my concerns and solved my issues. Had my loan for two years and they were as great as my day one experience! Thank you for your continuous support. Signed as Happy Homeowners

The reason I would recommend Vanderbilt is because they are always there to help you when in need. I have been with them for a few years, and they do not hound you and understand when things are tough. I would recommend them, and Abby is great to work with and very knowledgeable and actually care and work with you to get any assistance or answer any questions you may have! A+++++

I would like to say that we have been Dealing with Jeff Daugherty for the past Several months of “2022” and he has been an Extremely Helpful Person. Without him we probably would have went in to Foreclosure. Over the past 7 Years, he is the ONLY ONE who has Actually tried to help us and we are so Grateful for you Jeff. Thank you for Everything you have done for me and Brian and continue to do for us. You are a Wonderful Person!

I just want to thank Melanie at VMF for the best customer service I have ever received. COVID 19 has hit our nation hard and I have experienced that first hand. As a result, my mortgage payment got behind and Melanie spoke to me with kindness and compassion and was able to get me where I needed to be with my mortgage. She was truly a Godsend when I needed a miracle. Thank you Melanie. You were professional, knowledgeable, and most of all compassionate.

So I’ve been working with Jesse and Hope. They have been amazing throughout my whole process. No question was too little or too big nor dumb. Them and the whole team has made my first time as a homeowner so delightful.

Vanderbilt exceeded my expectations! I was very well pleased with the service and process. The staff is so friendly and they treat you as family and not just a number. I would refer anyone to Vanderbilt to purchase their home. Laci and Chasity always kept me up with information on my loan and they were just overall great people! I feel like Laci and Chasity bent over backwards to make sure I closed on my home! I will never ever forget them for my new beginning!!

Chris Carpenter was AWESOME ! I was in a RUSH for a payoff and was down to the wire. Chris gave me the numbers I needed to get to closing on time. When I emailed him a few hours later to see if he would check on the status of the Official Payoff to give to the Attorney he had it to me in no time. It is GREAT to see 2 Lenders working together for the good of the borrower! Thank you Christ C.!

The team at Vanderbilt are an awesome group of people! They are very helpful and informative, I am a first time home buyer and I couldn’t have asked to work with a better company, they are professional and don’t make things seem rushed, they take the time to listen and answer every question or concern you may have. To the Vanderbilt Team/Company you are doing it right!

We are working with Melanie in customer service. She was so understanding and patient! I would recommend VM to anyone. Not only did they help us get our dream home but listened when we needed it the most! Thank you Melanie for taking the time to listen to us and doing a job that’s not so easy!

VMF has been a great mortgage company since we joined in 2020. They've been with us every step of the way. Thanks to Parker and Ryan Thompson for assisting us with relief. Parker was very helpful and compassionate. He made sure everything was taken care of for us. We would highly recommend VMF to anyone.

VMF was very easy to work with and stayed in constant communication with my husband and myself throughout the entire process. We appreciated how easy they made communication and the electronic methods they used. They called us and always made sure we had any questions answered. I would definitely recommend them to anyone!

Has been complete hell dealing with these people. If you live in pa and are assigned to Amy then you might as well go through someone else! Every step has been something wrong.. not anything on our part all coming from Vanderbilt. Doesn’t seem to really know what they are doing and completely screwed us over and ended up costing us a lot more money. Our realtor and sellers realtor will be steering all their clients away from Vanderbilt.

We used Vanderbilt mortgage through the home center we purchased our house from. The experience was just terrible for us. There was so much miscommunication. Our numbers were ALWAYS wrong and i had to correct their mistakes many many times. No one really kept us in the loop unless i called or emailed like crazy. We are grateful to have gotten through everything finally but we wish it wasn't Such a headache to purchase our forever home.

I love that they help you when you're having financial trouble. They seem to be family oriented and considerate (no "high horses" at VMF to make you feel inferior). Their customer service representatives / account reps are the best. They are all understanding and helpful in the utmost respectable way. They always act hastily to find a resolve that eases the anxious. Thank you so much Jordan Haywood, Josh Spangler, and Tim Skiver for the attention you give to the fragile. I am glad that I chose Vanderbilt!!!

They are very knowledgeable about their business. Candace just helped me today on a matter that was concerning to me and she told me that all the matters were taken care of correctly to my satisfaction. I have enjoyed doing business with this company, other than the interest they have for their loans.

Do to a career down stage my income dropped tremendously. I first avoided Vanderbilt until they sent someone to my home to get in contact with me. I spoke with a Mr. Money who not only help me assets my current situation, but went over and beyond to find payment options to help me get on track, also impove my credit score. I am still 2 payments behind at this time, and Mr. Money continues to work with me and communicate with me to get on track and still survive. Vanderbilt didn’t make me feel bullied or less of a person for falling behind, but I felt supported and confident in building a relationship with them.

Ryan was very helpful and quick with my questions. Made very easy to get an extension due to a surgery i had. Vanderbuilt Mortgage has been great ever since i used them on my last home mortgage.

Unfortunately our experience has not been that great with Vanderbilt. There customer service representatives need to learn some type of etiquette when dealing with customers. The billing department is the lowest of all, we have resorted to sending each mortgage payment by certified mail monthly now. Do to receiving not so nice phone calls with unbecoming tones and personal threats. For example, we have sent in mortgage payments days before the due date with signatures of delivery receipts. However, received multiple phone calls for non payment but was in the office on someone's desk. I will be so elated when the loan is paid.

Vanderbilt Mortgage has been great. The CSR that I spoke to, Donnie, was so helpful and understanding. If anyone needs someone that listens and tries his best to help you out, then call and ask for Donnie.

I have issue with my online account for the last two months where it was blocking me from making payments. I called in the first month and was blocked from the free automatic payment system as well and was transferred to a representatives. Well she could not provide me with any information and did not seem to care the only option she gave me was to make the payment with her which added an additional fee, Well the next month rolled around and the same probably so when I called into today I got a representatives name Eric. Eric automatically dug deeper and escalated my issue to a different department to remove the block when finding out I was not able to make the payment using the free automatic phone system. Eric looked into and seen that I had two different security pin setup and once he deleted the invalid pin it remove the block from the automatic service and the web online. Problem solved, Thank you Eric for not just writing it off and taking the time to make sure I am able to continue to make my payment online as usual. Eric was very helpful, kind, and patient.

If you're having trouble and you get behind on your mortgage, answer that phone call and these good folks will work with you. Just give them the chance. I spoke to Mr. Money (yes, that is his real name..lol) and he was very helpful, understanding and kind. I wish I had talked to him sooner. He helped me work through my situation and come up with a workable plan. I know that sometimes you might not know what to say, but if you will communicate with them they will work with you. If I had answered that phone call sooner, it would've alleviated a lot of worry on my part.

The agents I worked with were nice but their timing was slow. I would email them documents and it would take 2 to 3 weeks before they let me know the documents weren't readable. It's June and we have been dealing with them since March. Hopefully they do better in the future.

They are Wonderful to work with they work with you all the way. I'll refer them to my MOTHER 👩. Great customer service skills, and very detailed and assist you after hours if needed. Along with Crossland Mobile homes in Greenville NC.

VMF is always there for US and happy to help no matter what the circumstance. I am truly Blessed they helped me yet again. Thank you Shane W. for all your time and effort. You are truly changing lives!!

Worst mortgage company I’ve ever experienced! They screwed up the final paperwork for my closing. Failed to send funds for the closing. Now I learn they haven’t paid my property taxes. Customer Service disconnects calls. Didn’t have state property tax IDs on file. It’s unfortunate for me and I don’t want this to happen to anyone else. Beware and find another company!

I've read alot of reviews for VMF and I uave to chime in. From before I was approved for my hone this company went out of their way to help me get this done. And, it hasn't stopped there, I've been in my new home over a year and they are still going above and beyond especially when I got sick and couldn't work, they worked with me on my payments til I got back on my feet, especially Lisa Meade. So, take it from me they are easy to work with and treat you better than any other place. Thank you all at VMF!

When I got behind on my mortgage for because I was out for surgery, they did everything they could to work with me. They have programs to help if you can’t afford to pay your mortgage you just need to be communicating with them. The people that called to talk to me or always friendly.

Had a crazy situation with an insurance claim and after contacting Vanderbuilt Mike and Sara were extremely helpful and knowledgeable, they provided some of the best customer service I’ve ever had from a company! Oh can’t forget about Hailey she was very kind and super nice to deal with as well and very informative!

I ran into some medical issues and fell behind on payments. Of course like any situation I was afraid to talk to someone but Penny was a great help. She made the whole process as painless as possible. I definitely recommend giving her a call.

After the Death of my Wifes father. We have been dealing with Ms. Robin Rhines (EXT 7041). She has been a blessing through this hardship of our lost. She truly has treated us like we are part of the Vanderbilt family. She is what a Company should be, yes to make money, but to also listen and understand the different circumstances in people's lives as a customer, like us. Our father left us a mess!!! working with Robin has made our pain a lot easier to deal with. Thank You Robin Rhines, you are the BEST IN THE BUSINESS!!!

A gentleman called me this morning to discuss their options about offering me a mortgage. He was very dry, borderline rude. Half of what I said to him he never even acknowledged! Not very likely I would ever use them in the future...to make one feel as if you are working for them, and not them working for you, is not the type of feeling you want to have from a lender.

Absolutely the smoothest transaction I have experienced, the professional specialist (Kendra) was outstanding getting this moving forward with outstanding response times from all the specialist involved. Many thanks. 2

Was needing some information and help and two employees were extremely helpful and even called back to clarify some info to insure they could assist me with more than i asked for. Ryan and Alex were both very professional & helpful.

My experience with Ms Norman was everything I needed today!! To actually speak to a representative that knows what it feel like to struggle with only 1 income. She answered all my questions and talked to me with so much kindness and compassion!! For now on she is the only person I want to talk with dealing with my payments!!!

I called about an extension. While I won't know the results until a little later, I was impressed with the customer rep's professionalism. I can't remember his name unfortunately, but he offered several additional resources that I could look into as well without passing judgment.

Jaqueta was a great representative she help me out tremendously. She offered me payment extension when I was struggling. This is a great finance company.

Terrible customer service, the worst lending company I have ever dealt with. Basically zero contact, had to constantly call just to find out what information/documentation was needed for the process. After 1 month, I’ve still not been able to speak to our our “Loan Officer” (Josh), after 3 weeks of waiting for my employment verification, they had not requested any information because they did not have any information to check with, never once inquired about further information even though they had received current check stubs. Overall a terrible experience and will not start this process with them ever again. I highly suggest looking locally rather than using this company.

Thank you Mrs. Amanda and Mrs. Sherry for your knowledge and professionalism in assisting me with my loan modifications, and your understanding of my personal situation! You don’t understand how detrimental you are in ensuring my family gets through the next couple of months of hardship! Thank you VMF Staff and Supervisors!

Vanderbilt mortgage has been a great company to deal with and have always been helpful. Mikaele and Maria have went over the top to help in tough situations

Vanderbilt made the loan process quick & easy, they kept me informed & explained each step as we went. I am very pleased.

I’m so thankful for Jaqueta’s customer service skills. She was so kind and very knowledgeable. And Jaqueta was very helpful in resolving the issues I had today. It was a very pleasant experience!!!

Cant express my thankfulness for Mike with VMF! He has been there for me every step of the way. The most respectful representative Ive spoken with in a long time! Any questions or concerns, he has walked me through and helped me anyway that he could! This man deserves beyond a 5 star review!

They were efficient and professional. They helped us get our home with no hassle. And the company was communicative with us throughout the process. Smooth closing.

Joshua Stroud went above and beyond to help assist me. Vanderbilt Mortgage really cares about their customers and the service they provide. Thank you

They offered me a 30,000.00 loan for 373.00 a month for 25 years. Nope!! Just be careful and do the math before you sign the papers. I almost did it because I wanted the mobile home so bad!

Excellent Customer Service experience with Rebecca T in Finance worked with her for a few years and it was a smooth transaction. Thank you, Brad and Brenda

Candace was "Sweeter Than Sugar", she helped me get out of a jam, she was excellent!!!! Thanx Candance and God Bless Ya!!!!

I had an excellent experience with agent named Robin Rhines.m Had to get extension due to open heart and she was very helpful.

Just had shoulder surgery massive repair and when i needed to delay my payment Veronica and Josh were so very helpful without any horrible reprocussions . Thank you very much

These are the greediest untrustworthy "people" you will ever deal with. Tom Green approved my loan with $6700 down and it took over 120 days to find land and a house so they reran my credit coming back and telling me I had to give $15000 down because he said my credit was worse. They would not issue a letter to the seller so I could get my earnest money back. Tom Greene reported it was my fault I could not give them double the money down. Interestingly enough I was approved through a reputable bank and told my credit was excellent.

I would like to give a shout out to Matt and Shyla, in customer service. They listen to my concerns and helped me out in my time of need. Thank you very much.

I have difficulty believing the positive reviews. How would a bank with predatory loans get a 4.6 rating? They never answer phone calls, are incredibly rude when you do manage to get in contact with them, and are very predatory with their loans. They even sent us a secondary contract to sign after approving our loan. A secondary contract that had the sole purpose of making it impossible to pay off the loan early or accept payments early. The only way for us to avoid paying the insane interest rates is to simply transfer the loan balance to a different company. They don't even have it listed as a mortgage, likely so as to avoid mortgage laws, despite the fact it is on a residence.

This purchase of a new home was absolutely incredible! Not only were the lender representatives kind and caring Stephanie White with Clayton Homes’s was amazing! I could not have met any better person! I’d been to all the dealers in Victoria and even some in the surrounding areas. Hands down to Clayton Home’s! I HIGHLY recommend them to anyone looking for their forever home! Thank you to everyone who made my experience one to remember!💕

The whole process was super easy. I was nervous dealing with a company I hadn't ever dealt with and to be honest I've heard how hard other companies can be. However Vanderbilt made sure I was informed every step of the way. When I had questions they answered quickly. The time it took from start to closing was extremely quick also. Would recommend anyone who is starting to look at their dream home to go with Vanderbilt if it's a financing option.

My family and I have had the incredible opportunity for Vanderbilt Mortgage and Finance, Inc. to be our financial institution for six wonderful years now!!!! I received the pleasure to talk to Mr. Money and his Supervisor Carol Lovelace today!!! These two amazing people that helped us work through a tough time that I thought we couldn't get out of!!! My family and I greatly appreciate you two for your patience and what you do every day!!!! The VMF team Maryville is nothing short of EXTRAORDINARY!!!! Merry Christmas and Happy New yew from the bottom of our hearts!!!!!

Today I has the pleasure of speaking to Ms. Rhonda Rhines. It was such an wonderful experience. She walk me through the process and explained everything I needed to know. She is very professional and polite. She lifted the weight off my shoulders. Ahe was able to help me alot through my process. Thanks again Ms. Rhonda Rhines. You are truly appreciated.

Had a great experience, contacting Vanderbilt Mortgage for some assistance today. Contacted Amanda Mcintosh to discuss our account and update our loan information. She was so very professional, and very helpful, clearly explaining the various options that were available to us. Was a little nervous contacting her, but found her to be so very helpful and willing to explain options and suggestions. I will look forward to dealing with Amanda in the future, she did a great job!

I have to say they worked hard to get me in my new home. They contacted me every week with updates for a year. Nelson was amazing !!!! I thank them for giving me the opportunity to now being a new home owner !!!!

Vanderbilt mortgage has been so fast to get my mortgage approved and have shown concern for the situation I am in. People have been so kind and amazingly efficient! Highly recommend!

I just purchased a home through Vanderbilt Mortgage and the process was great! From start to finish, Vanderbilt got the job done in a very professional manner. I would recommend them to anyone.

When we decided to buy a home, we had the choice of a "stick-built" or manufactured. My husband and I were already in our late 50's and the idea of having a large note and paying it out for probably 30 years wasn't appealing for obvious reasons. So we chose Clayton/Vanderbilt because the contract was only for 10 years and our money wouldn't be tied up in a large monthly note. Also, we have been so pleased with the quality of the customer service reps over the years, especially recently. Not only were the people who initially answer the phones SO pleasant and VERY helpful, but Drew set the perfect example of how a supervisor should be - he took a personal interest in us and helped us in every way possible. Always warm and friendly - VERY personable, so easy to talk to, and knowledgeable of company procedures. Thank you Vanderbilt for 10 wonderful years -ourr house is paid for now, but we will miss everyone!

Best customer service. Prompt, thorough, and easy to use website! Their team really works together and keeps the customer informed during the whole process.

Spoke with Jeff today at Vanderbilt and he was very helpful and professional. He assisted me in a timely manner and was very much appreciated. Thanks Jeff for your assistance today.

I was so nervous about my first time home buyers experience until I chose Vanderbilt Mortgage. It was the smoothest process and I would 10/10 recommend them to ANYONE!! They are excellent. The customer service I received was prompt and very understandable. Don't hesitate when choosing this company. DO IT!

Jeff d was very helpful and understanding with helping me get caught up and staying up to date on mortgage. Great person to call if you have questions or need help.

Anders and Erica was very helpful to me today!! I had a particular issue and immediately dey help me and the issue was solved!! Thanks very much yah!!☺️

I have been with Vanderbilt mortgage company for almost two years and I highly recommend them if you are looking to purchase a home. I recently called in for assistance and Melanie was able to get me the assistance I needed. She was friendly, efficient and answered all the questions I had. Thank you! You

The representative that I spoke with name was Donnie he was very eager to try and help me after hearing my issue he spoke with his supervisor shayla and they were able to take care of my issues right away very friendly and helpful thanks to you guys for all your help

This place is terrible. We decided to purchase a 2017 home; we began this in 2019. Remember 2019. We didn't close on this until THIS December (2021). We had to apply a total of four (4) times. The first girl was absolutely terrible; she wouldn't give us a call or an e-mail back. After talking to almost every person at vanderbilt and re applying two (2) more times and speaking with her direct supervisor twice, we were finally switched to another person. After hearing every lie in the book and them putting the blame on us, we finally talked to someone who had some sense. Don't get me wrong, it still took A LOT longer than it should've; we had to do another application under this guy. However, he turned out to be a lot better than the girl we had, although it was a slow process still; he did get us closed. Overall, they lack communication skills and drag their feet more than anyone or thing I've ever seen/met. If you have the option to go somewhere else, please do. Save yourself the headache and stress. If you do have to use them ask for Eric. Eric is the ONLY reason we closed finally.

Thank you JORDAN so very much. You have put my mind at ease. Thanks for all the help getting everything figured out. I look forward to working with you again.

I recently purchased a home with Vanderbilt as my lender. The experience with Vanderbilt was the easiest part. Someone was always there to answer my questions (even when they were small questions) with no hesitation, everyone was friendly and never made me feel as though I was asking a stupid question. I was able to do most everything through email which makes things so much easier when working full time, being a single parent and trying to purchase a home. I would definitely recommend Vanderbilt to anyone looking to purchase a home.

They have always been very helpful and friendly from the beginning of our journey with them on buying our first home. I recommend them to anyone.

Vanderbilt has been amazing from the word go! They have been informative and helpful in every way possible!

I called on 6/03/2022 and talked to Donnie about an outstanding balance on my account and he set up a deferred payment for me to where I can get caught back up on my payments. Thank you

I have been with VMF now for a long time. They have been there to help me anytime I need help. They are good people and actually care about you. In business, there are times things can’t be done but they truly work with you. I am glad to have my home mortgage with Vanderbilt. When you have amazing employees like Melanie who assisted me today and especially in my time of need. Thank you VMF for caring and helping. I will always trust you all. Thanks from Miguel

Everyone we worked with was very professional and helpful from start to finish on our mortgage. Very satisfied.

I have had my loan with Vanderbilt for 7 years, and Pat has been the best person I’ve dealt with there. The company is great, especially with the last year and a half being crazy due to COVID. Thank you Pat and Vanderbilt! Bert B.

Erika and josh Robinson helped me in a dire situation. I called to let them know i was struggling thinking i was going to get the usual stuff, instead i got help which is something i did not expect. Thank you guys

You can't find a better or harder working bunch of people than those from Vanderbilt Mortgage. They go way above and beyond for their customers. Thank you so much for all of you!!

The person we worked with was Kim and she was absolutely awful at time management and communication. She would never return phone calls and did not explain things with enough details. I have worked with loan companies before and this was the worst experience.

Thank you to Yvette W. ! She is very helpful and professional and did not judge me on my personal problems...she helped me thru everything with ease and professionalism on her part . Thank you again Yvette

Watch your money- VMF is unorganized & dishonest. At a re-fi with Vanderbilt, they mishandled the payoff amount and instead of contacting the mortgage broker about their mistake, they just kept the loan open, and paid my property taxes, even though I had already refinanced and I had a completely new loan. They then sold the "loan" (that had already been refinanced elsewhere) to Mr. Cooper. Now I'm getting bills for the property taxes -which had also been paid at the re-fi closing- from another mortgage company and Vanderbilt will not take responsibility for their mistake. They are making millions of dollars and causing financial hardship and stress to their customers. Beware and go elsewhere for a mortgage if you can.

We choose Vanderbilt because we had heard good things and good experiences about the company. We were not disappointed, because they went above and beyond our expectations. Andrew and Kellie were were very professional and knowledgeable and helpful thru the entire process. Tiffany at Clayton Homes recommended Vanderbilt and believe me it was not a mistake. They took great care of is. Our Dream Home is being built as I post this today. I would recommend Vanderbilt Mortgage and Finance to everyone for the finance of a new home. It was so less stressful with them on our side. Again thank you Vanderbilt and God Bless You.

Very easy and fast process. I Purchased Home only! I Closed within 2 weeks! All the customer service reps were helpful and very knowledgeable of every step of the way. They always stay in communication with you by phone and email. They have the best customer service ever! I recommend Vanderbilt to everyone.

I would like to sincerely thank Tressie for resolving the issue that I was incurring with my damage claim. In seconds Tressie reviewed my claim, saw the oversight, apologized for the over sight and resolved the problem. Ma'am, you are truly an asset to Vanderbilt Mortgage. Thank you again.

Vanderbilt Mortgage was a pleasure to work with! I highly recommend their services.

My experience with the Vanderbilt group was wonderful. Each one involved was helpful as much as they possibly could. Everyone was nice and very attentative to help me thru the home buying experience. Made it a little less stressful for me. I would recommend this group to anyone that wants to go forward in purchasing a home.

Called to ask about getting mortgage payment extended to following month we haven’t moved into our place yet and was basically told oh well. The person my wife spoke with made an assumption that we failed to communicate when In fact it was the place we bought home that failed communication. Very disappointed by today’s remarks just when I was telling everyone Vanderbilt has been great. Thanks for nothing

My experience was great. They are upfront with everything, but it takes you asking questions and having a great Sales Representative as well. No complaints from me. I knew what I was signing before closing.

I have not had any problems with this company at all. They have been so helpful in helping g me after my mom passed away especially with the situation that I'm in they are working with me totally.

THE ABSOLUTE WORST COMPANY! Application process will take months. They lie and tell you 30-45 days! They take your money and then just stop communicating. You have to call and call to get any progress and even when you go to “closing” there will be so many mistakes on there end everything has to be redone so you get to start over. Meanwhile they take your money and keep making make up lies. Amy is by far the worst person I’ve ever had to deal with for any purchases I’ve made in my life. She is lazy it takes a week for her to respond to any correspondence and the lies just keep coming! The company can’t seem to understand why people may be frustrated because their constant lies and inconsistencies and refuse to do anything to help the process. They blamed training virtually on what’s wrong because it’s so new to them. Stop telling me lies then and just admit the application will take months because you don’t know what you’re doing so I could have chooses a company who did! Avoid this company if you can you will refusing them!

Jaqueta was an amazing loan officer she was always there to help us with anything needed always very polite and understanding. Today I was having issues with my making a payment and logging into online account, Olivia was such a big help today. she completely understood and even stayed online to help me with all I was struggling with. Vanderbilt Mortgage is an awesome understanding company I'm very glad we choose them

I spoke with Robin Rhines yesterday about my mortgage payment, that was due for the month of September and my up coming October payment. She was very helpful and she is a very caring person. She got things all worked out for me.

IF I COULD GIVE A ZERO I WOULD!!! We were basically forced to use Vanderbilt when purchasing our mobile home through Clayton. We was told they was the only one to finance us & we weren’t provided with information of who the “Other Two Banks” that supposedly declined us were. My husband who is a veteran was told that he couldn’t use his Veterans Home Loan to purchase the home. I later found out that was a lie!!! From the beginning our mobile home wasn’t built right. Appliances weren’t installed correctly & the home begin to fall apart. We’ve had it for only 2 in a half years. I called & a few inspectors were called out but nothing was done! Everyone in the world know that Covid has taken a toll on a lot of businesses including myself as well as my husband. We’re 2 months behind but the Supervisor & another Vanderbilt employee ( I wish I knew his name) was very rude & inconsiderate!! They didn’t care that our business took a hit nor did they care that I had a major surgery done that I had severe complications with that reduced my working hours. They went as far as telling my husband to ask family members for the money & call back Monday! They even was yelling which led to a yelling match!!! I couldn’t wrap my mind around how rude & inconsiderate they were!! As a stylist my pay come from my clients. But with covid & me having to cut down my hours to keep from over working myself from my surgery. Things have gotten so hard. The supervisor which was a female name Monica or Mary ( unsure of which one) told me that I should get another job!!! This made me livid. She told me we didn’t apply for the Forbearance because we didn’t live in government housing. & refused to assist me with an explanation as to why we didn’t apply for the covid payment relief. I have NEVER IN MY ENTIRE LIFE had someone or a business personnel tell me such a thing. I hate that we ever agreed to working with this company. Even though, yes I had my doubts especially when we was told they was the only one to accept us. I do not recommend ANYONE to these inconsiderate & very unprofessional waste of a human people! We will be refinancing through someone else!!

Josh has answered any questions I had and help me with my payment, very polite, gave great customer service. Thank You Josh

I have found Vanderbilt Mortgage very accommodating through some difficult times. They have always tried to help. You just have to keep in touch with them. Today, I spoke to a wonderful lady named Ani Witt. She was so informative, helpful, and pleasant to speak with about my loan. I highly recommend her to everyone. Have a blessed day y'all from Southeast Tennessee.

My first point of contact was Micha. He was absolutely kind and patient. I was panicking about being able to make my full mortgage payment today. He transferred me and assured me that all would be OK. I spoke with Jaime and she was totally awesome. We took down some information and she agreed to my suggestion of splitting my mortgage payment up due to loss of weekly wages. During the conversation she kept telling me that it was doable and thanked me for be proactive. She even told me she wished she could clone me!!! I felt her smile and warm sincerity as we talked. I do appreciate employees like this. Sometimes bad things happen to good people and we just need a little understanding. Thank you Micha and Jaime, BFF.

Vanderbilt made our home buying process seem like a breeze. No stress, great communication, and they gave so many helpful tips along the way. Their staff is very kind and knowledgeable. I am thankful that we chose VMF for our first home.

Melanie from Vanderbilt Mortgage was awesome and did something unexpected, which helped my family and I get caught up on payments! Can't ask for better service then the service that she offered us while we were in a rough situation!

Im buying my second mobile home thru Vanderbilt and they are the best hands down

I have had a great experience with all of the people at Vanderbilt, from beginning to end. They have been nothing but professional and nice through the whole process. No stress. Thanks for all of your work to get my loan. S Ellison.

I will give Vanderbilt a review but it may not be to their liking. I think there were too many people in our loan and not everyone was on the same page. We were drug around so much with them kinda beating around the bush on things for us to do to get the loan processed. We are very blessed though that the loan finally got approved and completed. We can finally get our home and be happy, so hats off to everyone at Vanderbilt!!!!!!

I had a great experience with Vanderbilt Mortgage. A couple of associates went above and beyond to help me with my home buying experience. Amanda Alexander and Hope Lay were amazing! They stayed in contact with me via email and helped me so much. I can't thank them enough!

Dealing with the Longview office was not a great experience. The tyler office after we transferred our business was a little better. Customer service doesn’t mean anything to the Longview office and when dealing with potential customers who are looking to invest their money jokes should not be made and the process should not be slowed because they get called out. Professionalism should be better. Dealing with the actual lending company Vanderbilt was pleasant and easy. 7/10/21- just got off the phone with the salesman and her boss grab the phone and proceeded to get an attitude with a simple question of when the house would be delivered. It was not appreciated and I called him out on it. Customer service seems to be a problem with both tyler and Longview. If someone is going to spend over 90,000 on a manufactured house and a simple question is asked then no attitudes should given. Especially when I don’t have an attitude. We have been trying to get this house since April but now it seems to be a regret.

i have had so much change in my life and Vanderbilt mortgage has helped and understood every step of the way. they have given me opportunities that i didnt think would be available to me. they keep in contact with me and show a true genuine concern for me and my home. Chris Bowman has been the absolute best at helping me when my finances changed due to the covid19 i truly am grateful for you all

Spoke with Chris Bowman today about some issues I was having with my loan. He did everything he could to help me. Very nice person. Great customer service. If you’re having issues paying your loan or just have some questions about what is going on give them a call. Chris and Brian Rogers took care of what I needed done today and I’m very grateful. Would recommend Vanderbilt to anyone wanting a home loan.

Was purchasing a foreclosed home from them in SC. Spoke with them several times a week to check progress as they had contractor working on the place. after a couple months I was told I could finally go see it. They were aware from the beginning that I am in a wheelchair and looking to move in asap due to cost of motel. I was to have to paint one room and put flooring down myself. rest of house was alright. inside doors were measured supposedly.. long winding driveway had been graded... every single thing was untrue. driveway was not graded and very dangerous, doorways were not wide enough, entire inside of house was only plywood for floors, every wall inside house was rotted at the bottom, floor joists were giving way underneath me, and the "handicap ramp" was at such a steep angle, wheelchair could not be controlled exiting house. it ran me into rail, hurting my ribs, turned me sideways then at end of ramp was throwing me out of my chair. I filed report with Better Business Bureau. A man called me from Vanderbilt apologizing. They couldn't replace money I had spent on motel while waiting on house. They said it was being advertised as is. First of all on their ad it was not. they did tell me as is, but there was only to be one room that needed work. Nothing told to me over the months was the truth. The only thing offered to me was for them to look for another home for me to buy. I explained I would no longer trust their company after that terrifying experience. Luckily people went with me as no one from Vanderbilt or their contractor was there to meet me. Was given combination to see house on my own. I am writing this review so that others can be aware if they are planning to have any dealings with this company, in hopes no one else gets lied to or injured. Thank you

I SPOKE ON THE PHONE WITH MELANIE ABOUT MY LOAN. SHE WAS GREAT AND SOLVED MY ISSUES ALMOST IMMEDIATELY,WAS VERY NICE AND UNDERSTANDING.THANK YOU SO MUCH MELANIE

My husband and I had a wonderful experience. Words cannot describe the joy we feel.

Today I spoke with agent Chris Bowman about some issues regarding my account following the hurricane Laura disaster. He was very pleasant and informative with his response and went beyond my request to further assist me. His supervisor, Linda Welsh, was also a great help in assisting me with my concerns. By far the best experience I have had in terms of customer service. Thank you very much Chris Bowman and Linda Welsh for taking so much weight off of my shoulders in a time of great need.

There was a payment discrepancy with my account. After speaking to multiple nasty people. My call was sent to a very lovely woman named Robin Rhines. Who listen to my issue and solved my problem. She change my review of Vanderbilt from 1 star to 5. This lady likes her job and is happy to answer questions. Vanderbilt should feel privileged to have such a dedicated employee. Unfortunately I have the feeling shes underappreciated. Thank you so much Mrs. Rhines. God bless..

VMF has been nothing short of wonderful for my family and I so far. I was initially approved almost 2 years ago, but decided to wait. I came back to them again this Summer when I purchased my home. Laura Tinney was just perfect for us! She was so nice! No matter how many times I called her with crazy questions, she was always happy to help me. She ALWAYS called me back the same day if I had left a message for her. Vanderbilt really made my home purchase experience amazing. I was able to go online and pre-qualify. They are so helpful from the very beginning, letting you know what to expect at different stages of the loan process. This was very helpful because it made everything get completed timely and I wasn't stressed or overwhelmed at all. It was a wonderful experience dealing with this company and I have already recommended to a friend here at work.

Thank you so much Vanderbilt! I called with an urgent issue with my mortgage loan. Your associate, Chris Bowman, did an excellent job in resolving my issue. I appreciate the courtesy, patience and knowledge that Chris exhibited during his interaction with me. Companies need more associates like him. Thanks, again.

I want to thank Maria, mikale and Juana for their excellent costumer service ! I am very satisfied with vmf and their employees!

I had a wonderful experience with a very courteous, friendly and caring person Jaime Simon. She helped me with my situation. She was very caring about my situation and eased my stress. I appreciate her help. She did a wonderful job.

Penny assisted with my extension. She was very polite and she handled things with finesse. She answered all my questions clearly. Her customer service skills were excellent, and it was an absolute pleasure working with her. Too bad all representatives are not more like her. Thank you for your time. Amy Clemmer account # 1118650

I was looking to skip a payment and Turner was able to speak to his supervisor and gave My wife and I an Extension for August and September so we would not have a mortgage payment until October 1st. 2021. I am so happy to have a great company like Vanderbilt to work with.

I want to thank the Vanderbilt team that worked with my husband and I for answering questions and concerns. They were on point and made sure that they we all were on the same page. This is our very first home purchase. I hope that our relationship continues to be a very long, lasting one.

I have had a problem with my payments which increased in March or April 2020. I started calling Vanderbilt Mortgage and Finance in April 2020. I have never met/spoken wtih employees who were and are so understanding and helpful. As of today 9/24/2020 I called Vanderbilt and spoke with Mattie who informed me my payments have been reduced. I want to take this opportunity to give kudos and praise to Mattie, Jenny, Missy, Kandace, Melissa and I pray I have not left anyone off. Vanderbilt kudos to your company for having the BEST employees I have ever encountered. God bless these employees and this company.

I had the pleasure of working with lauren until closing and i worked with monica and amalia. they helped me out so much. they were all so wonderful. chris kagay is awesome as well. he was my loan officer until i transferred to a kentucky mobile home center. and then amalia was my loan officer. shes so sweet. lauren was absolutely wonderful and so nice and monica was amazing and so sweet. i had a wonderful time this with all of these fantastic people.. theyre wonderful.

Rebecca Copeland is a joy to work with. She has handled my situation with great skill and empathy toward the situation. She has stayed in touch with me every step of the way and was able to help me find a solution that works for everyone. She deserves a raise!

I would like to personally thank Vanderbilt and especially Dylan Faith. He has had the absolute best communication and customer service that I've experienced in a very long time. He has been completely transparent with me during this tough time and all he asked was communication on my part and he would do all that he could to help me out. The company as a whole has been absolutely great since my mother passed away. They helped with the transition and gave me time to grieve and also gave me the proper documents that I needed to fill out. I'm extremely thankful for them as well as Dylan Faith.

My experience with my customer service representative Mr. Michael Tucker was very exceptional. He answered my questions and even assisted me on another topic that I was not aware of that Vanderbuilt offered. He was above helpful, thorough, and his professionalism was great! I would recommend anyone to go with this team of excellence. I would also like to add all my experiences with Vanderbuilt has always been great and helpful.. Thank you Lorraine Hanks

Robin Rhines was awesome on the phone!! She was so helpful and considerate. She was willing to talk and inform and just guide us through the process. What an asset to Vanderbilt!! Her customer service skills were great, but her love for people and for her job just came through the phone. I left our conversation with goosebumps. Major kudos!!

Brooke, Brett and my case manager Alex are AMAZING!! I had an unforeseen circumstance that I needed urgent help with and all 3 of these exceptional employees at Vanderbilt reassured me and held my hand and gave me some options to help get everything sorted out and let me remain on top of my mortgage at the same time. They made me feel comfortable in discussing my finances and working out solutions. Such an incredible team working for me. Very happy with Vanderbilt and very much appreciate the skills and know-how I experienced directly with Brooke, Brett and Alex masterfully managing my account.

I had the pleasure of speaking with Jauna today regarding our mortgage loan with VMF. I had put off calling because, I'll be honest, calls in the past were frustrating and unhelpful. That absolutely WAS NOT the case today. Juana was very professional, kind, understanding and most importantly resolution focused. She didn't just want to be a voice on the other end of the line, Juana offered real solutions to our problems, explained different policies regarding our payment options and stayed focused on making sure that we, as consumers and clients, were happy. I would highly recommend Juana specifically, as she was helpful, to the point and friendly. VMF is very lucky to have representatives like her answering their phones. 10/10 stars, WOULD RECOMMEND!

Sooo we put in an application for mobile home financing, we have some acreage in the country but didn’t want to put the entire farm on the application We put our application in April and now it’s Sept. We are just now finding out through Clayton mobile homes that we will have to put up our entire farm for financing. When I have called Vanderbuilt they say it’s two acres. Pardon my language but this has been a total mind f@ck….no communication through Vanderbilt and Claytons rep.Anyway long story short we are getting better financing through a construction loan. They are predatory lenders and don’t communicate

Seth helped answer my questions immediately. Not only was he extremely knowledgeable, he was happy to assist and made sure to explain the answers to each question until I thoroughly understood. Me being an Insurance Agent who speaks to Loan Officers/Mortgage company coordinators daily, this was by far the most positive experience I've had. Really look forward to calling Vanderbilt in the future!

Over the last few weeks I have had the pleasure of working with Chris Bowman at Vanderbilt. My husband became unemployed due to the pandemic and we fell three months behind on our mortgage payments. Chris was very kind and compassionate and helped us greatly in getting our problem worked out. I will be forever grateful!

Vanderbilt Mortgage is a company I will NEVER do business with again. For 20 years I have made my payments on time and in full. I have been bullied by customer service representatives, who were Constantly hounding me. Always trying to make me feel insecure about my investment. I have waited until my loan was paid in full and with title in hand, free and clear from Vanderbilt's grip to write this review, I have been waiting 20 years to say my piece. If you are looking for a good company to finance your home with than Vanderbilt is NOT the company for you.. they are crooked and given the chance they will cheat you if possible. Other people who I know also financed with them and they too are very dissatisfied with the service received from this company. If you don't mind being degraded and treat as if you are insignificant than this is your company. Fair Warning tho, years upon years of being talked down too and your loyalty for your business will NOT amount for anything in the end. Please heed this warning: do some research and check out all your options before getting a loan with Vanderbilt mortgage .. this company is large enough to NOT care about the little guy, who sacrifices each month to make that important payment will NOT matter to them. I'm so glad to be DONE with you Vanderbilt!!!! NEVER again! Thank You God

Today I called Vanderbilt Mortgage and Finance, Inc. to find out how to pay off my mortgage early. I spoke with a gentleman named Michael Tucker who was pleasant, patient and mist helpful. I received all of the information and directions needed. Great company to do business with and excellent customer service.

Vanderbilt Mortgage has been so helpful! They excel at communication and are very quick to answer any questions and have made our experience top notch!

Vanderbilt has been fantastic since GO. They entire process as you go along from person to person or dept to dept is very seamless. I was kept in the loop on all - ALL emails and calls were returned. My processor was great and Meghan the closer was THE best! Everything was fantastic!

I have been dealing with Vanderbilt Mortgage for years and I have not had any problems with the company at all. At anytime I have called or a family member has called we have always spoke to someone that has went out of their way to help. They work with you when you are in need of assistance, they speak to you like your a person not the next number on the list. I couldn't ask for a better mortgage company. And Miss Susie in customer service is always a joy to talk to, helpful sweet and caring. Thank you Vanderbilt Mortgage and Miss Susie may this company continue to prosper and grow. As of 10/2021 I spoke with Donnie and he went above and beyond helping me today he was super friendly and answered all my questions and got me the answers I needed. Very pleased with Donnie at the Maryville office he was a blessing and didn't even know it

Just purchased a new home and used Vanderbilt Mortgage. I had a great lady ( Kelly Morgan) who helped with the process. I can never thank her enough. Anytime I called with questions Kelly was always so helpful. Today I received a call from their customer service department and a lady named Nikki Lynn helped me with the finial set up, she as well was very helpful. This company is wonderful to work with. Thank you Vanderbilt you have great people to work with.

I was sent a list of the documents they needed and was kept updated on everything. Smooth transaction

I am very pleased to say that today I spoke with Representative Scott over the phone our call was about 35 minutes long but he was very understanding of my situation, I ran into a situation that put me behind on my payments but due to my previous paying history he was able to find some options for me to be able to catch up. I am very grateful to say that Vanderbilt is indeed humane and they are more than willing to help with flexibility. Thank You, you guys are a blessing. I would indeed continue to recommend Vanderbilt to my friends and family as I have in the past. God bless you all.

This company was very easy to work with, they worked hard to resolve issues that arose during the process. Vanderbilt Mortgage I will recommending you to all my friends and family. Special thank you to Sarah Sutton, Randy Dodd and Jamie Simmons you all kept in touch with us every step of the way. You made this process easy and understandable. We are beyond excited to have purchased our first new home

We finalized everything and are expected to close in the next couple weeks but I couldn’t wait to compliment my team. Every person I’ve spoke with at Vanderbilt has been amazing and so helpful! Sara specifically, my FHA processor, has answered every question quickly with no judgement and has calmed all my fears. Buying a home is scary and she made me feel like she held our hand through it. Not only does she do her job efficiently but she is so personable and established a good rapport with us immediately. I have no complaints and a thousand praises!

Glenn at VMF went over and beyond to assist me The world needs more Mortgage companies and employees like this ! Thanks Again for working with me!

The process of getting a loan here is a little backwards. I'm getting a home through Clayton Homes and they said we will be going through Vanderbilt. They sent over basic information to request a loan. (name, DL, Social, etc.) I got a call from Randy there at Vanderbilt, saying that I was approved for full amount of home with $0 down. I thought, YAY! ok, thank you. Thought the next step was to sign and get the ball rolling. Side Note: I'm on a little bit of a time crunch. I am currently in a rental house and my lease is up in June, at this time, it is April. So, in my mind, plenty of time to get home moved in, built, my family and I moved in and I don't have to pay June rent AND my first land payment, as they start on June 1st. Keep in mind, Randy is aware of this.) So, after he calls and tells me the good news, I am now on the phone with Clayton Homes asking what is next, do I need to come sign, etc. etc. I'm getting excited at this point too. This is where it took a turn. Now, Randy at Vanderbilt is wanting my work information, tax returns, etc. I'm confused as to why they need this when they already told me that I was approved for full amount...??? so I give everything and 2 weeks later, they call saying that I'm only approved for 86K. I'm so confused as to what just happen. So, I get on the phone Clayton and ask for turn key pricing of the home I want. Trying to see if I have the extra cash to put down to meet the 86K I am now approved for. My sales rep was a little confused as to why I was trying to get to 86K. After talking back and forth, she then told me that Randy at Vanderbilt told her that I was approved for 70K. I was LIVID at this point. I had just got off the phone with Randy within the past hour and he NEVER ONCE mentioned the number 70 in our conversation. My sales rep then told me that she would have him call me. When he did, I was frustrated. I asked him how much would I need to put down to cover the gap. he said 40K something. I asked how?! 86K to the total price of home is only 20K something. He THEN told me 70K was the "loan amount". I was furious. I did raise my voice a bit and asked him "Then why did you tell me that I was approved for 86K and that was the best you do?!" he then told me that was including the 16K I was planning on putting down. I then said back "Then don't tell me that I'm 'approved' for 86K when its really 70K!!" This was a huge waist of my time and a HUGE difference from being approved for full amount, then to 86K when in reality...it's 70K! I feel like there NEVER should have been the initial phone call stating that I was 'approved' when he didn't even run ALL of my information yet. That right there set me back 2 weeks!! So now, I have to figure out how to come up with 40K something to cover that gap. I ended up getting a co-signer. Yet again, Randy called and told us that we were approved for full amount with nothing down BEFORE running all of my co-signer's information. Set back of another week. Total set back of 3 weeks with Randy and him calling saying that I was approved before running full information. With the current weather situation (of course weather being unpredictable) but it doing what it is doing right now, we are ready for house to be delivered but it has been raining for a week. I truly feel that if Randy would NOT have waisted that time, I would already have a house on property at this point. Moral of the story is.....DO NOT CALL WITH APPROVAL PRIOR TO RUNNING THE CUSTOMER'S INFORMATION....ALL INFORMATION!!

We've been customers at Vanderbilt for a few years now and never really had any trouble. We recently needed some extra assistance and our account representative Leah Smith was absolutely wonderful. She helped us in any way that she could, she even did extra just to help us. We enjoyed working with her so much. She treated us as actual people and not just another customer. She never made us feel like a bother, no matter how many times we called or how many questions we had. I'm so glad it was her that we were able to work with.

They are very picky, which is ok but the attitude from la’tisha a loan person is unbelievable.. she always calls me with an attitude and today just was enough, she had the audacity to act like my quotes for the house was just a piece of trash “your little quotes you sent it, wont work and have you turned your 500 dollars in yet” what?… little? And no ma’am I haven’t I’m waiting to make sure everything is good. Tomorrow I’ll be calling and asking for a new loan person!

I had a couple of unplanned expenses makings it difficult to get the mortgage payment in on time. Vanderbilt's excellent service representative knew exactly how to help. Vanderbilt worked with me to find an acceptable way to get caught up. The representative, Melissa, was knowledgeable and friendly, making the experience uncommonly pleasant.

I have had my mortgage for almost 2 years so my review will be short and sweet. First time home owner excited to sign for the house didn't realize how much my interest rate was (11.6%) I have thought of doing a refinance but idk. In my contract it states "any thing that breaks or stops working they will send someone out to fix it" this doesn't expire til the home is paid off. The person incharge of my account tried to tell me that they wasn't responsible then I mentioned that in the contract it states what I said above. 3 days later they sent someone out to fix it. I'm hoping to have my home paid off this time next year so I can buy another home. But all in all 3 out of 5. Make sure yall pay attention to the interest rates.

I have been with Vanderbilt for 12 years and can tell you they have been a pleasure to work with. Even when we had a hick up they were there to help us a long the way. Ashley was very helpful to us during a rough patch.. They are truly here to help their customers in any way needed! Great company!

Best Customer Service by far.. Chris Bowman helped me out with some issues that I was having with my account. I will recommend anybody to do business with Vanderbilt. Super nice guy and took his time to help me figure out the best thing to do concerning my account.

I called for information relating to the current outbreak and was helped by a kind lady named Jessica who transferred me Tyler Troutt. He was very nice and helpful. Some of the best customer service I've experienced has been through Vanderbilt. During this crazy time its relieving to have a kind person on the line helping out.

Hey I was struggling Ryan and Josh are awsome to talk and get us back on track just give them a call

Great customer service. Everyone on there team was great. Answered any questions we had or pointed us were we needed to go to get the answers. Great people all around

My husband and I had a fantastic experience with VMF, from the very first contact I made with Ian, who pointed us in the direction of what now is HOME, then Austin who took over from there and closed with us....I can't believe we found the perfect home for us and less than a month later we closed and will be moving in this weekend 5/29/20. Special thanks to Carree Giles who went above and beyond to get the loan finalized as quickly as possible, she answered every question I had and offered support and advice every step of the way. When I was a little nervous she was right there to reassure me and share some laughs. My welcome team person was Tracy, again top notch and knowledgeable. Thank you all :) Everything went so smoothly and the customer service from everyone I spoke with whether briefly or as part of our team were AWESOME. I can't rate this company high enough, 5 stars is all I can give but they deserve so much more. I highly recommend them. #goteamvmf

Talked with Jeff D and had a great experience and he was very helpful. Thank you

Jaime Simon help us get a loan for our new home after fire destroyed ours. She was very helpful and kept us up to date on the whole process. If you are looking for a loan i recommend talking with her or any of the Vanderbilt team . A big thank you to Jaime and the entire Vanderbilt team for helping us

I am Stephen Willie's wife and would like to share my recent experience with Vanderbilt Mortgage. I was reluctant to call about my loan, as my husband was let go of his job several weeks ago, unable to get employment, and no unemployment benefits coming in. My call was transferred to Mr. Money who was very understanding and encouraging regarding our current situation. He asked several questions and then reviewed the information with his supervisor. A plan of deferring 2 loan payments to help us during this difficult time was implemented. Vanderbilt Mortgage has very professional and caring employees.

It was please working with Vanderbilt! Every time I was beginning to feel overwhelmed or done. Our Agent Gaby Beckles and her team made the process as smooth as possible. Thank you for the GREAT experience 👍

Jamie is a very courteous and caring customer service representative. I honestly would like all representative to be as understanding as she is. Thank you so much for having her on your team.

Ms. Stacy King has been an angel. She has been very attentive to my concerns and has been a tremendous help with my new home. Stacy has put my mind at ease and made this transition very easy I felt very comfortable with her. I am very thankful for Stacy and Vanderbilt for being the very best family friendly people through all our indevers. Again thank you Stacy king and Vanderbilt you will always be #1 with Mary & Jerry Sharp.

Candace Rodey was who we started the loan process with, she was amazing! She was always quick to respond to questions, went above and beyond with paperwork that needed faxed and even after we moved on to the next person she continued to be available. Dan West is who our next step was with, he immediately reached out to see if we had any questions or concerns and gave us all his contact information for whatever might come up. Overall I would recommend Vanderbilt for your loan needs, great customer service goes a long way.

I'm writing this review for my papa, Lewis McWhorter, who wants me to write this review for Jessica, a worker. I would like to take this time to say, I had a request that went back to 2008 and Jessica went out of her way to help me. I hope you got a room full of employees like her, if so, you don't have to worry about anything. Thank you so much again, to Jessica! :) Sincerely, Lewis McWhorter

The representatives are Vanderbilt Home Mortgage have made my home buying seamless and have been very friendly, informative and helpful. Information was provided before there was a necessity to inquire about certain aspects of the buying process. If there were any unsurities, there was never a question that asked that went unanswered. I would like to offer special thanks to Steve, Amanda and most recently Tracy for all the care that was put into making me feel like a customer that would want to come back again and again. Thank you to each and everyone of you whose names I did not mention for being awesome customer service providers during this process. Each and every one of you have been exceptionally professional and most friendly during every phone conversation as well as in every message you may have left on my voicemail. I appreciate you all most respectfully. Sincerely, Yolanda C Charleston, SC

Our loan experience with Vanderbilt was quick, easy and pleasant. I would recommend Vanderbilt to future home owners. Thank you all for this smooth process Best Regards Lisa McEntire-Sinska

Margarita Uribe was a great help. She has excellent customer service and very informative. She is a greas asset to Vanderbilt.

I had an issue come up where I was needing some help in working out my upcoming payment and i was assisted by Mike Dunn with Vanderbilt Mike was very understanding of my predicament and walked me thru each detail of the process, making sure that I understood all aspects of what was happening and what I was requesting and was able to take a huge financial worry off my plate. Vanderbilt and its associates have been an excellent mortgage co to work with from the very beginning. This is my second loan with them and i would recommend them to any and every one .

Due to the recent storms in Texas I was not able to work my regular hours. I was able to call Vanderbilt and ask for an extension on my October payment due to not working. Robin Rhinef was my costumer service representative. She was nice and polite during the whole transaction as was able to help me out on my case. Vanderbilt is a very good financial organization they really try to help you out!!!

Wonderful customer service! My loan specialist Jaime Simon has been amazing, I speak with them often and they have kept my informed of where we are in the process. It has been a pleasure working with them. I will definitely recommend Vanderbilt and Jaime! Thank you for helping me get into my dream home!!

Just refinanced our loan with Vanderbilt Finance. My first interaction was fabulous. Tyler Troutt answered all of my questions and was extremely polite throughout his time with me. Customer service gets 5 stars for this great interaction.

Very nice and professional staff..Always answer the questions that I needed answered. I would recommend them to anyone that's a first time home buyer..Thank you.

The agent that helped us when in great need was Sherry Watson. She helped us so much I cried. I have to have surgery and I needed an extension on our mortgage and she helped out. The company units self has been great from day one.

Very friendly and easy to work with. Fast at closing the loan and getting us ready to move into our new home. We are very pleased and recommend giving them a try! Thank you Vanderbilt!

VMF has some great employees. I WANT TO THANK Melody, Donnie, Jamie and Chris when I need assistance they were there working hard for me.

Has to be some of the worse customer service I have ever had to deal with they have been giving me the run for over a month now over a mistake they did an from my county trustee It’s not the first time they have given someone this issue I will an have been looking at different mortgage companies

Vanderbilt mortgage always helps me out when i cant make a payment on time. I just got in a truck accident recently and glenn the representative was understanding about my situation allowed me to do two payments so i wouldnt be a month behind

Customer service rep Ryan is the best! Due to me being out for Covid and relocating to a different job Ryan was very understanding and very open about the options that I had with my mortgage. He was very understanding and full of information. He made my situation a lot easier to deal with by him just listening to what I was able to do. He worked with me. I called multiple days and he was never short with me or frustrated. Ryan is an asset to Vanderbilt mortgage.

I would like to relay my sincere appreciation to customer service reps Alex and Erica who assisted me with a request regarding my mortgage. Their communication manner was especially gracious, their guidance brought resolution to my problem for which I am very grateful. I wish to particularly mention their kindness and willingness to listen to my situation and serve my need. My home is my most important asset. Thank you to the Vanderbilt organization for caring about your borrowers.

Andrea and Ryan have great customer service. I love Vanderbilt mortgage and finance. I have been late several times sometimes missing a payment and they really help by giving different options to help me become current again. I have been with them since 2011. Happy Customer for 12 years now! Thanks vmf and their wonderful team!

Libby was very helpful with my issues and done everything she could do to help. She was very nice and courteous. Eric also was very helpful and done everything he could do to help us out in our time of need. He was very nice and courteous also. I would recommend Vanderbilt to anyone that needs a loan.

This is a great company to have a mortgage with. You do not have to fall behind on your mortgage unless you choose too. Parker in the loan department and Trevor his supervisor did everything possible to help my husband and myself in our time of need. Especially being that I have been challenged in my health, they made it easy for us and I just want to say thank you again for everything.

They have excellent customer service. They will work with you on your payments and are incredibly understanding people. Donnie and Shyla helped me and was patient with me while I was going through an extremely hard time. Vanderbilt is the best mortgage company to have!

My wife and I, found a home we wanted to purchase. I applied thru Vanderbilt mortgage online, the process was easy within 48 hours I was contacted and even offered a conditional offer! As I meet the conditions I really didn’t have to do much, I sent pictures of My wife and I, IDs. Dan was our Vanderbilt representative and he verified our income without needing anything from us! Also ordered the appraisal and verified other major hurdles, this was truly the easiest process I have been thru from a financial institution it truly has been a pleasure to do business with Vanderbilt even have no payment for 60 days. I would recommend Vanderbilt Mortgage to anyone looking for home ownership! Job well done!

Josh Ruehlen was my account representative today. He was so helpful through my whole experience. He answered every question I had. He was so Thorough about explaining every detail and every question I had. He had a very friendly attitude and never rushed me the whole time we were on the phone. I hope his supervisor sees this and gives him some recognition because he surely deserves it. Thanks Josh!

My wife and I went with Vanderbilt for the purchase of our new home and we would 100% recommend them to everyone. We had Tracy and Kellie they were nice and very easy to work with. They kept us updated and everything went Smoothly. Hands down the best company we’ve dealt with.

Thank you so much for helping me today. A man came to my house named David, I dont recall his last name or the last names of the two ladies I spoke with. I think one was named Tonya and the other Sarah were kinds. I live with spotty phone service and used your employees phone and lost both calls. He called in and spoke to the last lady whose name I don't have but she was so nice to me. She put my heart and mind to rest. After loosing my husband and having so much sickness I had just gotten overwhelmed and stressed out. I try to take care of my grandchildren and have worried myself sick over keeping my home. The lady was understanding, kind and very sweet to me. I know your rep that was here had to think I lost my mind, after i hung up I was so excited I patted him on the back and thanked him. I can now sleep tonight Thank you for helping me keep my home

A very caring company . We suffered a heartbreaking loss and the unexpected drain on our finances lasted for months. As soon as our representative Lauren found out what was going on, she did everything she could to help ease our burden, in a thoughtful, compassionate way. Vanderbilt handled our concerns in a very human manner, one that seems to be sadly lacking in the mortgaging community . Lauren was amazing. She had everything handled in an astoundingly quick time frame. I explained what was going on, she found a solution, and solved the problem. I wish I had called her a week ago. I’m so thankful to her and the Vanderbilt company.

Spoke with a guy named Parker, he was very understanding and helped me get things situated better than what I was asking for. If they allow you to ask for representative ask for Parker. I guarantee you will leave a review and believe that good people still exist in today's time. Thanks Parker greatly appreciate your help. May you have a blessed day and many more.

Thanks to Missy Brain Mike and all the others at Vanderbilt in Maryville. So much dread these days with all that going on. Had I known what awesome people my home was financed through it wouldn't have been so bad dreading asking for help. Anyone in the shape I was in more than several payments behind I had give up but the folks here kept working and encouraging me to stay in contact with them . And now springs around the corner Vanderbilt has managed to find a way to work through these though times and I'm looking forward to doing some home improvement. I owe y'all alot more than a mortgage payment thanks everyone there who has worked with me and for me .

We had a very poor experience with this company. I wouldn't say it's the company as a whole, but our loan officer was the worst. It took us 45 days to close! We felt like she would glance at our documents once a week, and throw something at us, and then we wouldn't hear from her for weeks. We had to keep getting other people involved because she was not communicating with us. She kept asking us for the same things over and over, even though we had already sent them. We just did not get the attention that we needed. We came in contact with another loan officer, and the closer, and they were both great. We just got a bad apple I guess. Lucky us!

At first my experience with Vanderbilt wasn't a good one. I was not getting updates the way that I should have. Long periods of time would pass and I did not hear about what was going on or next steps. I called a few times and sort of complained about that. Then I was connected with a gentleman named Barret Kelly. He was the total opposite. He was responsive and made sure to let me know of any updates along the way. If there was an issue he would work with me until that issue was taken care of. I have to say I was extremely pleased with Barret. If it wasn't for my initial experience I would have given Vanderbilt 5 stars instead of four.

We tried to work with Vanderbilt Mortgage to purchase my disabled mother a trailer from Clayton homes after my father passed. I was told by Patrick if I cut out a piece of our land I wouldn’t have to have a down payment. I paid $2000 for a land survey and they still demanded $2000 more. Tara our loan specialist never reached out to us, never explained the process of how land for collateral worked. After 40 days with the title company they called and asked for a partial release of land from our mortgage. I called my mortgage provider and they explained that we would owe them thousands. They said Vanderbilt should have explained this to us. Now I’m out $3500 and my mother still doesn’t have a home. Tara was one of the rudest people I have ever met and I told her so which is likely why she didn’t explain the entire process to me. DO NOT USE THIS COMPANY!

Been with this company for 10 years now and haven't been late on a payment in years. Called and asked if we could push one payment back. There process gives them up to 45 days to make a decision. They recommend you keep paying the bill until a decision is made, we did. The decision was no! Worthless company. I can't wait until they are paid off. They truly do not give a care about the customer.

My experience was very great. I didn't have any problems everything went through faster than I thought. I really appreciate everything she did for me. She really made my dream come true. I just can't stop telling her thank you‼️

I called for a 2 month deferment and Drew was great, very professional! He placed me on hold for less than a minute and his supervisor approved it. Thanks to them both I can get my root canals done and the crowns!!! Thank you both!

Joshua Ruehlen is AWESOME! Best customer service I've ever received. Josh is Caring and courteous and really took the time to get to know our loan needs and how to best help us move forward with all aspects of our loan and payoff. Thank you Joshua!!!

Everytime I have called Vanderbilt. It has been a horrible experience and feel today. Sherry Watson so happy to get my call and she gave me excellent customer service. Thank you Sherry. Everyone needs to be like you

I want to Thank God first and the Pat Bartel and Linda Welch for helping me through a difficult time with my mortgage. It was ease I could talk to them and they heard me Than You again Cant wait to get the deed and also recommending to people try Vanderbilt Mortgage .

A very big Thank you to Jordan for the best customer service hands down. Jordan is very compassionate, friendly and courteous, and very nice to talk too. Thanks again Jordan, I really appreciate you and the team at Vanderbilt mortgage.

Customer service representative Tim Skyver was awesome in helping me solve my issues. He was very professional and very nice! Vanderbilt is very cooperative and really work with you when you need it the most. Thank you!!!

Malissia and Donnie were a great help when mom died and we couldn't get the mortgage together. They helped us out immensely by helping us get an extension. They were very nice and answered all our questions.

I really appreciate all the help JEFF has been on our loan. He has gone the extra mile and beyond to help us get a due date for payment that is easier for us to make. Really deserves more than 5 stars. Thank you

We’ve been struggling this year compared to last year where we got a lot of financial assistance during Covid. I called Vanderbilt Morgage to see if they had options to help me and my family during this difficult time. Shane W helped us be able to skip this months payment excluding my escrow to help keep food on the table for my 3 boys. Thank God for helping us thru this difficult time.

Kendra Greer made this a smooth process! No matter what crazy question I had or how many times I called, she was incredibly helpful! Everyone was! We are so glad to be part of the Vanderbilt family!

Jeff, (who is my account representative) is a good listener, helpful, and insightful. I'm ready to be debt free and pay my house off. However, I am glad to have done business with Vanderbilt Mortgage.

Hi this Sherman I am a Venderbuidt customer I brought my home in 2017. Since owning the home is been some good days and bad more good than bad. If you get behind in your payment Mike which is my account rep is great and understanding l appreciate what he has done for me so far. Again if you behind on your payment like me and need help these wounded people will help you they not type to leave you out to the wolf. Thank you for allowing me to be apart of the Venderbuidt .

This is a wonderful company to finance your home with! I called to try and address some financial issues I was having and Jeff was extremely helpful! He was very kind and understanding and was able to help me fix my situation!

My experience with Vanderbilt Mortgage and Finance was awesome. Any questions or concerns I had, was not left unanswered. They work extremely hard to get the process going all the way until closing day.

Tanya was very helpful. Im so happy that vanderbilt is my mortgage company. They have helped me several time with getting caught back up. They treated me like family and dont talk down to me and it means the world. I would recommend them to anyone who is looking for a good honest and friendly mortgage company to work with

Today I spoke with Jeff, and he was able to assist me more than expected. I actually got emotional. I’ve been with this mortgage company for 11 years and I’ve never received this type of grand help. Jeff honestly went above and beyond and I am beyond grateful. Thank you Jeff 🙏🏼

Sara Howard, is extremely helpful. She did an incredible job assisting me with immediate financing which saved my home during a family medical emergency. Without her excellent work and the VMF team I probably would have lost my home. Thank you Sara, you are the best. VMF is an a great place to finance your home. I highly recommend VMF.

Having customer service representatives like Abigail, the gentleman I spoke with this afternoon, is an absolute must! I haven’t had a single negative experience with any of Vanderbilt representatives, but Abigail handled my most embarrassing phone call with such ease and kindness, that I forgot why I was so embarrassed in the first place!

VMF is wonderful with regarding helping with special circumstances with Mortgages. My account rep is Brian Gillis and he worked wonders for me and my situation. He was empathetic, non-judging, and genuine in his approach to problem solve with me. I appreciated his approach today!

The loan officer the numbers guy and the closing people were all great. They were very nice and courteous every step of the way. I would recommend them to anyone. Great company and great people.

The team worked so hard to get me and my family approved in a timely fashion. I didn’t talk to a person that didn’t want to help if my agent wasn’t available, and I always got a call back without questions asked even when I felt like they were stupid since this is my first time buying. I wouldn’t have asked for a better team to help us through this.

I had to do most of the communication with them. Only once I called or emailed them did I get anyone to communicate. If I hadn’t done all the work and all the communication I really don’t think I’d be as far as I’ve gotten. The portal site didn’t really provide any additional information and the the things I was supposed to be able to do via portal was not there to do.

My mom went through them when I was a kid now I am going through them and I love the excellent service they give to there customers. I can say that I am super happy with there team and the way they handle everything. I would go through them again.

I want to thank Randy Dodd and his team at Vanderbilt Mortgage on making the process of buying a new home a great experience and working with Oakwoods Homes of Sweetwater to get my dream home and would give both teams a 10 in my book. Sincerely Joseph Nipper

I was very impressed with the customer service I received today from Jaqueta. She was very knowledgable and was able to answer me questions. She spoke clear English, which is very important to me when I am trying to work on financial matters.

after my accident with 8 broken ribs and punctured left lung I was so worried about my mortgage. Jordan was a true sweetheart and was willing to work with me. I explained my situation and they are working with me. I would be out of work from March 12 to June 1. thank you Jordan

Pat Bartel was excellent. Tonya called while I was at work n i called her back a lady Alisha answered n was rude. Mr. Barrel was quick to fix the errors and help me sort through all the miscommunication and help me figure out solutions to never run in errors again. Thanks Mr. Bartel again.

This was a great experience!!! I was treated with kindness every step of the way. Being a first time home I was really nervous but they walked me through the process. I could not be happier!!!!

The worst, they kicked me when I am down , no help or aide, they just want you to fail, no hearts, they want to foreclose. Remember they are - the house builders - the finance company - the insurance company - the foreclosure attorneys They are a true monopoly designed for us poor to fail. It's kinda disgusting. Unemployed and was told nothing I can do

I had a hard time reaching my own loan Specialist, however other individuals helped me every step of the way and were incredibly helpful. Big thanks to Martin Qualls, Jackie Gray and Randy Dodd.

I was on the phone with my account representative Mike, he was very helpful, have the knowledge to explain me what I need to do, he wasn't trying to hurry up and get me off the phone, he make sure I understand, if anyone's needs a mortgage loan, contact Vanderbilt mortgage, they are very helpful and makes everything easier

REBECKA WAS VERY HELP IN EVERY STEP OF THE WAY. THE SALE PERSON AT CLAYTON JONTHAN WAS VERY HELPFUL TO ME. HE BROUGHT JOY IN MY LIFE WHEN HE TOOK THE TIME OUT AND CALLED TO LET MY FAMILY KNOW WE WERE APPROVE. THANK YOU FOR THE SERVICE TO GAVE TO ME AND MY FAMILY.

I have zero complaints about my experiences with VMF so far. I've been with them going on 4 years. Jeff has helped me tremendously figure stuff out regarding my account with them.

Due to covid and other issues I have fallen behind on payments but Sierra and Vanderbilt in Maryland help me tons and gave me several tools to get out of this hole. Thank you so much

I have had nothing but wonderful experiences with this company since day one! I unfortunately fell behind on my mortgage payment this month and Parker went above and beyond to help us out,. They allowed us to off set a payment and only pay the escrow for this month and made the payment due for next month. That took a huge weight off my shoulders. He gave excellent advice as well in order to prevent this from possibly happening again. I felt like he really cared and showed compassion which is rare these days. Very professional, have nothing but a positive experience each time I call.

I would like to take this opportunity to thank Sherry Watson and Linda Welch for working with me on my loan with Vanderbilt I really appreciate them helping me to where I can get my payments on time thank you very very much

The over all experience was ok. We had a few hiccups along the way but we got to closing. The staff were all very polite and took time to answer any questions I had.

From the time I filled out my application to closing. Vanderbilt was there to assist. All of the Ladies I dealt with were very professional and knowledgeable. I would recommend Vanderbilt and their highly skilled professional team to everyone that is dealing with buying a home for the first time or for the second. Thank you so much for all that you have done for me.

Sherry Watson and her team member Cooper are amazing. They helped me thru a rough time and helped with my extension to get thru missing work during our family having Covid. I highly recommend Vanderbilt for your mortgage needs.

I have recently went through a 4 week quarantine period because I had come in contact with someone who had Covid and two of my children got sick with Covid as well and wasn’t able to work and after speaking to Pat Bartel he said let me see what we can do for you so after just a few minutes he comes back and tells me some of the best news I have heard in a while he says that we would get a 2 month extension to help us out in our time of need but this wouldn’t have been possible without the help of Shyla Allred! Thank you both for your understanding, kindness and most importantly your help!

I spoke with Robin with Vanderbilt about my mortgage. She was very understand and helpful. She gave us several different phone numbers or websites that can/might help. I did apply for the Arkansas Homeowners Assistance Fund for my mortgage payments and got information for assistance with my utility bill. She was great that this was awesome information!! I highly recommend Robin if you can get in touch with her when you call them needing help. She is definitely a 5 STAR AGENT!!!!!!

Abbey is really good with helping people. If you have any problems please contact for help. Thank you so much for all your help.

I called and explained my mothers situation and need, telling the loan officer I don’t want to waste her time or mine. She assured me it would not be any issue. A month later and countless hours of providing requested info we were given unrealistic loan options that my mother on a fixed income could not provide. She would tell me what terms would be then when letter came out terms were different and unrealistic, huge waste of time and told a lot of untrue information wasting my time. Would not recommend.

So far my experience has been VERY pleasant. Everyone I have been in contact with have been extremely friendly, courteous and overall communication is 100%! A far cry from my previous mortgage company. I look forward to working with them.

We are first time home buyers and we just signed the closing paperwork yesterday for our brand new home. We had actually started looking for our home and financing with a different company and our different experiences between the two are crazy! Vanderbilt is AMAZING and their customer service greatly exceeds any we have had in a very very long time! We were on the very lowest end of the credit range which worried us so much but they quickly put our minds at ease and explained EVERYTHING. We really appreciated that because we definitely wanted to be really involved from the start. With the company we started with which was NOT Vanderbilt, we were on month 4 and still at the very beginning of the process and told not to hold our breath. I decided to do some more research and came across Vanderbilt. I decided it couldn’t hurt to apply. We quick found out we were approved and we were excited and decided to explore that option because Vanderbilt was offering much better terms for our financial situation. I tell the company that we had been working with for 4 months that we were able to get financed with Vanderbilt and we wanted to use them. After a bit we find out that they can’t use Vanderbilt but luckily she had a personal contact that happened to be Austin Jumper. Two weeks. From start to finish Austin had us closed in probably less than two weeks. We expect our brand new, fresh from the factory, home to be delivered this following Friday! Our experience with Vanderbilt was beyond amazing, it’s definitely worth repeating! We would HIGHLY recommend this company!

It was the best experience the process and the way they stayed in touch with me thru the process was awesome. If you are looking to purchase a new mobile home chose Vanderbilt for your loan process

Vanderbilt was great to deal with!! The whole process was easy, and speedy. Closed in about 4 weeks. I am so happy I went with Vanderbilt! Andrew was fabulous. Explained the entire process and helped me understand each and every step. Everyone I dealt with was great!

Jeff is my account contact person at VMF. after getting Covid we needed some guidance and he went above and beyond to help us. Always checking on the family when we would speak not just the account!

I was on the phone with Yvette Wolmack she handled me so kindly. I was not together at all I couldn't find my papers. Yvette handled me with with such grace and we got it done

i recommend Vanderbilt, they were very helpful and kept in contact with me on every step. And Todd ,who seen over my loan, was very helpful and nice and explained everything. They have went above and beyond to get me approved and appreciate the great customer service they have given. I give the Vanderbilt team a 10. Thank you Todd and the Vanderbilt Team

I have had a really good experience with the issues I was having with a payment. My dad is doing a little better, and it was a pleasure to have someone on the other end that actually sympathized with me.

If you go through Vanderbuilt just hope that you do not have to deal with June. She is lazy and does not give you a full list of everything you need to begin with. You think you are almost done and then she throws on like four more things you need to do. She is terrible.

Thank you Mike for a great customer service experience. Representative was attentive and understanding of our situation. He answered all of my questions knowledgeably and proficiently.

I must say for this to be my first time buying a home Vanderbilt mortgage made it seam so easy they help me understand everything step by step and kept me informed on the process and at a snap of the finger I was a home owner thank you so much Vanderbilt Mortgage you’re # 1 in my book 🙌🏾

Parker assisted me with a 2 for 1 during a time of emergency for my family and I. He was very empathetic to our needs and went above and beyond on all aspects of our call. Thanks Parker

Experience wasn't bad but it wasn't excellent there are a few things I think they need to critique possibly making sure that everyone within their team understands each other's processes and policy.

Abby is a star! Extremely knowledgeable, professional, poised and polite. He answered all of my questions and provided the specific information and guidance I needed. Thanks Abby!

Very easy to deal with, super fast and easy to communicate with. I really thought the process would be very tough but they showed me I was wrong! Thank you VMF

Mikale went above and beyond to work with me and was super nice and helpful!!! Would definitely recommend Vanderbilt and if you’re having any issues talk to Mikale ☺️

The customer service was great. Helped threw a bad spot and got me back on track. Definitely don't hesitate to call them.

What an awesome company, Vanderbilt has made the upgrade on my home easier for me. From obtaining the loan, to making my payments- they've been wonderful. My first payment is in the books, thank you Kristi Fuller! It's been a pleasure speaking with her in Customer Service, I truly wish all could companies have such an awesome team on board.

The first person I dealt with was Megan Jones, she was courteous, responsive and thoughtful. She was informative and helped me get this loan started. The second person I had dealings with was Brittney Bridgeman, she was thorough and knowledgeable. I thought she was very responsive to my needs. She was a Joy to talk to. She made this whole process worth it. Thank you Brittney!!!! Then there is Rachael, my loan closer. Although my contact with her was short, she also was responsive and very thorough in explaining the closing to me.

I just want to thank a wonderful woman that works here. Ms Missy… I was 149.00 short on my house payment in June 2021. I had an emergency that had to be handled. I was trying to get the money together but it was hard. No one has anything extra in this day and age I tried to borrow the funds no one could help I was going to sell some of my personal things and then I received a call from Ma Missy I missed the call but returned the call within minutes. We talked I explained the situation I told her I would pay that Friday and the following Friday to get it paid. As we talked she asked me if there was anything she could do to help me pay the rest of it??? I paused for a moment and asked her what could you possibly do to help she explained that there were actually programs there and $149 was a little more than they usually pay but she would talk with her manager I couldn’t believe it I really thought to myself this is impossible company would use their own money to pay off $149 I owe to my mortgage??? Really she told me to call back in a few hours, I shared her I would. But before the two hours were up she called me back and said they had approved it and that my next payment would be due in July 2021. So if you do need a little help please don’t hesitate to call them and ask them I know that they can probably help you. Don’t be embarrassed we all have problems from time to time thank you Vanderbilt more than that thank you Miss Miissy!!!!! God blessed you girl rock on!!!

This is the best Mortgage Company that I have ever had and Sherry Watson has helped me with my mortgage payments, Sherry is the best.

Vanderbilt was one of the easiest lenders to work with. My mother and husband were given hardly any issues, and the issues we did have were mostly our own fault. Great service, quick to return calls and patient when needed. Recommended highly.

Do not use Vanderbilt mortgage their representatives are disrespectful I called this morning to check on my application and I ask a simple question the question was can I use my bank statement for my 1099 employment verification the answer to that question should’ve been no ma’am we can except that instead what I got was take that up with your state representative … This loan officers name was trip and then did call and request to speak to a supervisor I did Inform her words for what word what he had said and she said maybe that was just a suggestion please do not use these people they are not there to help you and they do not have any respect for you

Worst Experience in my twenty year career in Real Estate. The loan department is not organized, not very good at communication and can not make required deadlines. Their vendor relations process is also horribly slow and burdensome. I will never deal or allow any of my customers to deal with them again. Save yourself some time and chose a different lender. All the five star reviews are probably paid or bots. These people are not professional at all.

Excellent representative! First time that I have spoken with someone to seemed to be polite and professional! His name was Cooper Davis.

Even when going through very tough economic times, Vanderbilt Mortgage has really worked with me. Chris Bowman is who I spoke with today, but I must say that over the last few months, the entire team that I have spoken with have been absolutely incredible and understanding. I would recommend that any customers of Vanderbilt going through a hard time, please reach out to them. They are amazing people.

I called 5 different mortgage companies for my mobile home loan. I chose Vanderbilt because they were quick to respond, professional, showed empathy, and offered the best rate. I would 100% recommend them to all my family and friends.

The Vanderbilt team was very accommodating. They were easy to work with and went above and beyond to get us in the house that we wanted. The loan originator, the processor, and closing agent were are very honest and upfront from the application to the closing. I communicated more with them than I did with the home center. They made sure that I knew everything was my decision. They were very professional and even made phone calls to the home center on my behalf when there was something that I didn’t understand. I would do this process all over again with the same team.

Everyone has been super kind and helpful!! Always reassuring, anything I needed they went above and beyond to help me.. I would definitely recommend them and would definitely use them again in the future it I wanted to do this route again!! Thank you guys

I'm so Incredibly Thankful for the depth of Kindness and Support that Vanderbilt Mortgage showed Me during a trying and most difficult financial period! They were so Friendly, Understanding and Accommodating in the Help they offered to allow Me to get My Payments back in Good Standing! I would like to give a Special Mention to Chaseton and Thomas for their Amazing Gentle Demeanor and the Blessing they were to Me! I will be forever Grateful for your Thoughtful Kindness! I Highly Recommend Vanderbilt Mortgage to anyone!

As first time home buyers, Vanderbilt has made our process way less stressful. They are wonderful at keeping us updated with every step. They are good at communication helping us every step of the way. Answered any questions we may need. Over all great experience.

I have found myself calling Vanderbilt Mortgage on several occasions being a new customer, every phone call was meet with kindness and professionalism. Tammy and Kaitlyn answered all my questions and went above and beyond their way to help me and my husband. Thank you Vanderbilt Mortgage for making it easy to call and not have to be on hold to speak with a live person. I would recommend your company to everyone purchasing a new home.

Thank you josh money. My experience with mr money was amazing. He took a lot of stress off of me a great experience all together. I had been begging for some sort of help since June of this year on my mortgage and was denied by everyone I talked to. Called in one day and was connected with mr money. He changed my whole day. I can not thank me money enough for his help.

I am a first time home buyer and it was a great experience. The process was very smooth and the always kept in contact with us all the way through to our closing date.

Want to say Thank You from the bottom of my heart to Brian Gillis and Desheena Curtis for all the kind and considerate help they’ve given me . Very professional and helpful . Thank you .

I am do grateful my husband and I decided to go with vanderbuilt as our loan provider to purchase our home. The whole experience was made easier by their staff who answered all our questions and treated us with respect through the whole process. The experience continues to be good with my family and I going through a hardship because of coming down with covid the staff was friendly and helped us to come up with a solution to not become delinquent on our mortgage payment. Jaime simon and tim skiver both delivered the knowledge and continued respect we have came to expect from vanderbuilt.

I loved working with Vanderbilt the lone process was quick and easy. I just did the closing on my new home and I'm very excited to be a new home owner. I would like to thank everyone at Vanderbilt especially Kyle and Rebecca for helping me with the whole process they were Amazing, kind and kept us informed every step of the way. I would highly recommend Vanderbilt Mortgage to anyone who is looking to buy a home. Thank You For Everything.

Amanda and Rachel were amazing! They checked in and kept me informed every step of the way. I'm a nervous person, so they dealt with extra phone calls and questions throughout and were always ready either with an answer or with the willingness to try and find out. I'm a single mom with 3 kids and they really worked to make sure I was taken care of, when many wouldn't. Thank you!

We worked with Jesse to finance two homes. He did an excellent job at communicating with us at every step of the process. He was able to answer all of our questions and always replied quickly. Thank you!

Being a loan processor myself, I realize how much work goes into an approval. Vanderbuilt mortgage was seamless, no back and forth with underwriting and communications were top notch. This is my 3rd home purchase and the easiest by far. Everything was smooth and very quick. Thank you for making this experience great. Chelsea and Lori were amazing to work with.

From the moment we started talking to Vanderbilt they have been amazing!! They worked with us until we found a home that we loved and price that was what we wanted! They explained everything to us clearly and made everything simple and easy to understand. We highly recommend them!!

Chris Bowman has been the best costumer service agent I have spoke to in the almost 4 years we have had our loan with Vanderbilt Mortgage! They should have more people with customer service skill similar to his!

Asked for the loan and 14 days later we closed on it. Was the fastest simplest process we ever did. It took longer for the Clayton home center to set up delivery and installations than our loan did. Would recommend everyone to them. Simple fast process.10 out of 5 stars.. Excellent experience and don’t even have to start paying our Mortage for three months. Love it and then highly recommend.

I was an awesome experience working with the folks at Vanderbilt. I was kept informed of the process of the loan, told when I needed additional documents and always asked if I had questions that they could help. I enjoy my experience. Thank you all.

Pat Bartel is an amazing agent. Courteous and very helpful. Thanks Pat for helping us.

Thanks to \ Jeff Woods for a pre-approved extension on our loan. Josh Ruehlen was very helpful on the phone and gave good advise about how to save money on meds for my family and how to make sure my payment is on time every month. Thanks again Josh Ruehlen was very friendly and considerate about my financial issues since my husband passed away a year ago. I would like him to be the one that calls anytime when there is an issue with my account.

Amazing experience they go over and above to get families into their dream they even do hard loans I am amazed at all the work they put in you guys are really amazing may God bless your path in your life

Very easy and simple process of getting a new mortgage set up. We are very happy to do business with Vanderbilt. Very knowledgeable staff returns calls asap with an answer. Will always recommend vanderbilt to anyone needing a mortgage.

Vanderbilt is a great company and made the hone buying process very easy. Hope and Holly were also so helpful in answering questions and making our process so easy. Would recommend them to anyone trying to purchase a new home. Thank you Hope, Holly and everyone at Vanderbilt Mortgage.

My husband and I bought our lot last year March 2020 and we were getting denied, the run around, just a headache from different banks. We have stayed in apartments were the rent was $1500, $1200, $1,100 and they were very nice upscale apartments ( The Village of Dallas, Trails of White Rock). When we came to Vanderbilt with all the paperwork in hand, We were approved so fast I can't remember the date. The customer service was the best out of all the other lenders. Thank yall for everything, yall really and truly are a blessing in our lives.

Employee's were very supportive and responsive. Excellent communication skills. They willing to work through all the details and explain the next steps. I would recommend anyone shopping for a home Vanderbuilt would be the first choice. Sincerely Charles Elrod

I was off work due to covid. So stressed over bills. And zack was amazing he helped me get my payment covered. Thanks soo much

I am very pleased with Vanderbilt the process is not painful at all you are kept up to date and well informed as to what is going on. The people I dealt with were fantastic, friendly, caring and when I got the "Congratulations you are a homeowner " I Believe they truly meant what they said. Not every loan is the same sometimes you run into problems and this time we did and Vanderbilt saved the day by hurrying this loan along to meet closing date, not a lot of lending institutions will do that. I made the right choice.

Jaime Simon was so very helpful to me today. She worked hard to help me adjust my payment after suffering a broken wrist and having to have work done on my car. Don’t be afraid to ask for help. She was great! So is Vanderbilt Mortgage! Thanks Jaime!

Vanderbilt has been really easy to work with and answer any questions we have had so far when purchasing a new modular house to live in. The process was easy to apply for, and they got us some great rates as well! I'm glad we are able to work with them!

The Vanderbilt Mortgage and finance!I have a great experience with them they are very helpful staff ,very professional,friendly,they’re made me feel comportable doing business with them .i couldn’t ask for more! I really appreciate the Vanderbilt team! Thank you all .

My experience with Tyler Kyle was great! He was informative and understanding! I am glad he is our new contact instead of the other one. Tyler is very professional and didn’t talk down to me. He was Helpful and considerate. I am again happy working with Vanderbilt Mortgage! Tyler is an asset to this company! Thank you for the excellent customer service!

Excellent experience and polite young man. Mike made it simple and easy for me.

We have this loan due to financing a new air conditioning unit. I’ve had trouble paying my bill almost the entire time we’ve had the loan (about 4 month) due to the miscommunication about the routing number they needed from my bank. I’ve also never paid a bill using an account and routing number, and never accepting a debit card. Well, they have now locked my account to where I have to use a money center to send a payment, basically putting me in a bind to make it almost impossible for me to immediately send a payment. I’m getting charged all sorts of late fees, they aren’t even trying to work with me on this. Most of the time if someone wants a payment they will accept all forms, but no this place does not. So now I’m 30 days behind after I just sent a payment supposedly “same day” through a money center (what the manager told me to do to get it to them the fastest) 🤦🏼‍♀️ I’ve never been late or missed a payment with any of my other bills. They should be more considerate, and should update the whole process of payment. They kept blaming it on my bank, when it was their fault for not stating they needed a ACH routing number, and not the routing number you would usually use.

I spoke with Amy today and she was very helpful and made sure I understood all the things we discussed. She is very kind, patient and very understanding. I have not been happy in the past with the people I have spoken with but she made things better for me. I appreciate all the time and help she provided me today. I also appreciate Vanderbilt going out of their way to help my family in many ways over the years of my loan.

The team worked hard and fast to get me through my approval process. Everything was explained throughly to me and they where quick to answer and respond to any concern I had. Overall my experience with the home loan approval process was very comforting with little stress as much as possible thanks to the approval team. I look forward to building a great relationship with the company.

Vanderbilt worked hard to make sure we got approved for the loan. They worked fast and efficiently. We are highly satisfied and would recommend them to anyone.

Vanderbilt Employees Randy & Brittany were wonderful to work with. They found the best rate for me and helped me through the process.

The best. They were amazing. Very helpful and moved very quick. Everything was basically handled within a month.

Thank you all of the people that work for Vanderbilt mortgage and a special shout out to Allie and Rebecca for what you did for me today I really appreciate it! Y'all have been the best

I would like everyone to know that Jennifer-Duncan-Rankin Has been the nicest sweetest personThat I've known at a mortgage company. She helped my family by placing us in a programTo help us get back on our feet and I think Vanderbilt Mortgage so very much for this opportunity.

Jeff was very polite and helpful. He was not demanding and explained everything and made sure I understood.

It was an awesome experience! Zaily our mortgage rep kept us informed and was so great about everything. It was a very comfortable experience and we did not get stressed at all during the process. Heck I think Zaily was just as excited for us as we were. She is a true gem and Vanderbuilt is lucky to have her. Thank you Vanderbuilt and Zaily for making it so easy for us!

I called Vanderbilt today and first spoke with Julie, customer service representative. She was very knowledgeable and went the extra yard in helping me pay off my home by getting authorization to over ride the standard amount allowed. Not only that she was positive, friendly, and so patient😁. I talked to other representatives and no one offered this convenient way to pay..... Especially with Covid 19 pandemic. This is what older people look for in service excellence. Thank you for employing such a great employee. Also I spoke with Regina who was also a big help, friendly and very positive.

I am a Judicial Assistant and ran into a situation I hadn't faced before on a case. First time dealing with Vanderbilt Mortgage and Finance, Inc. I had been searching for 3 hours trying to find an actual human being with whom to speak. From the first click on Vanderbilt's website, I located a phone number. Skeptical if I would find any one to talk with, I tried. From "Hello' to "Goodbye", I dealt with one amazing lady. Heather Apperson. She not only answered my questions but helped me in locating the forms and explaining the processes I would need. I was so relieved and thankful, I had to take a moment out to leave this review and hope she sees it, as well as, those with whom she works. Heather was awesome!

3 years with VMF. It was the first time I bought a home and me and my wife were sad to leave. Would of stayed if we didn’t need a bigger house. They where always real good and if they made a mistake they where quick to fix it. When we moved in, our fridge stopped working that month and our outside unit stopped working the next month. They got us new stuff no questions asked. Thanks guys!

I just want to say that i have had the most helpful experiences when dealing with Kendra Geer and Andrew Bogard. I have had some issues over the life of my loan and they have been understanding and went far and above to help me get my loan issues resolved. I would recommend them to anyone as well as Vanderbilt if you are needing a home. they will work with you beyond all measures if you are trying your best to make ends meet and then something pops up and is beyond your ability and get behind in your payments. They are the best!!!

I can't seem to get anyone to call me back so it is incredibly frustrating. After having purchased my home through Vanderbilt and sold my home to another customer for your and she financed it through you after talking her into buying from it you and that was not a good experience at all and now waiting on the remaining checks to come in has been a month wait so far. When I call I am told I will get a call back and it doesn't happen. I have had one person to call me back and leave me his direct number so I have a contact person. Billy Anderson is the only one who has been kind enough to help me with trying to get to the right person. This has been an exhausting and horrible experience. It's a 45 minute call when i call in every time because I am switched from department to department and no one has my information. Had I ever missed a payment you would blow my phone up for the payment, now I am asking out of consideration to get my money owed to me back to me and the consideration of a phone call. This has been going on since the original bill of sale was started in August. I am not happy and will not recommend anyone to establishment, as a matter of fact, run the other way. If your buying something from Vanderbilt they are all in, but if they owe you money, no one knows anything.

Vanderbilt Mortgage is truly amazing. Mr. Money was so helpful. Very professional and provided outstanding customer service. He helped me through a situation during as difficult period. Wish I am truly grateful for all of his assistance. Thanks again Mr. Money !

Jill Bentley was my service representative. She was so patient & sweet with me. I had several issues to straighten out in order to get my account back on track. It was truly refreshing to get someone so wise & knowledgeable about every aspect of your company! Jill was able to walk me through every step. I have to say.... "I had the best experience I've ever had with Vanderbilt." Keep up the good work ! Respectfully, John & Laura Evans

Very professional and friendly. If there is a question regarding a payment, amount due, or helping to establish a payment date they are prompt and courteous. Donnie helped me to establish an autopay date that worked better with our monthly pay period. Everyone I have dealt with at VMF has always been positive.

I had a wonderful experience today when I called to pay off my mortgage. Chrissy was the most professional and warm representative I have ever spoken to at Vanderbilt. She made everything easy and answered all my questions. Thank you, Chrissy for all your help.

Amazing group of people! Ms. Witt was extremely helpful during my contact with them on 9/27/2021. She was very sympathetic and patient.

Tyler Troutt helped me in the nicest way possible! He was very respectful and courteous on the phone, as well as knowledgeable about the issue I was calling to discuss. Vanderbilt Mortgage and Finance, Inc. has been a great finance company to deal with ever since we bought our house in 2010! I would use them again if needed and I recommend them to anyone who is in he market for a home loan. Thanks Tyler!!

I hope not one more person has to deal with what has transpired since the day I purchased my mobile home until the present. I purchased my mobile home in December 2020 and to this day August 13 of 2021 the Firemarshal hasn’t bought off any of the work that was deemed unsafe and now Vanderbilt Mortgage has refused to try to help. They have made marks against my credit when my home is still waiting for the final inspection hopefully,,, and have yet to see the skirting that was included in my purchase and instead of trying to make things right and make sure that the Firemarshal says my home is safe to live in and the mobile home company finishes delivering what I paid for Brittany Ford and Rob Morris thinks that I should be paying for a home that has had major structural problems and still has not been approved by the State Firemarshal… I will never use or suggest anyone else use Vanderbilt Mortgage