Valley Bank Bergenline Ave, Union City

Outdated bank. More than once an employee has taken money from me . The first time they told me the employee was fired and the second time they told me it was an error on the machine . Always check your accounts when making a deposit and save your receipts .

I like a place that cares for its customers and they do that here! The staff is friendly, welcoming and informative. Nice atmosphere overall.

I’ve been trying to reach the supervisor about a hold on my account since Saturday. They told me on Saturday, she would be in on Monday. I called first thing in the morning on Monday, to be told she was on vacation. I went in person later that evening and spoke to the male banker and was told that she left for the day. It’s Tuesday now, I called again to fix this stressful situation with my account only to be told, she isn’t around right now. The amount of unprofessionalism at this bank is embarrassing. No one has helped me with my situation at all and they seem to be playing a game with whether or not the supervisor is in. Once my situation is fixed, I’m closing my account.

I tried to use the atm to withdraw money and the machine ate my card. When I went inside the bank to try and retrieve my card, they stated I could not get my card back because it was not a valley national card...makes no sense at all to me and just advised to contact my bank to try and get a new card.

The Fairview, North Bergen and Union City branches are all very helpful. The Assistant Branch Mgr.Indira Haro is extremely kind and caring.

The branch looks cleaning , staff is professional and most important the lines are short. I will come to this branch more often.

I went to the branch and spoke to an officer about information regarding the safety deposit box xxxx that will be due in October of 2020. He indicated that the payment would be $60.00 for this year and next year would be $92.00. I wrote a check for the $60.00 and gave it to the teller. A couple of days later I received a call from the bank manager that I need to pay taxes for the box. I was out of town at that time and when I came back I received the check ($60.00 payment) without any explanation. I don't think this is very professional. Based on my experience working in a bank, this is not acceptable. There should be a letter written to explain the reasoning behind the returned check and the tax fee. My stepson went to the branch on Monday, July 27, 2020 and was told he needs to pay $96.00. The price went up in just a couple of days.

The service was best in its class! Friendly staff and very knowledgeable!

Great bank to get your change counted in a machine. It will save you from having to roll up your coins up into paper rolls. They do take 10% if you aren't a member of the bank

They do false advertising. Is supposed open till 7 or any other time they close. But their operations finish earlier, their books close earlier, or whatever excuse is, so you cant do your transactions after 3. So what is the point to open late then? No wonder they close so many branches already.