US Auto Sales Cobb Pkwy, Marietta

I want to give -1 star I bought my car from the Marietta location. I purchased my car on a Friday and the next Wednesday I was on the side of the road. The transmission went out on the car but on the other hand I give Brandon 5 stars because he is a great salesman. He was trying to help me but he can only do so much. I been still renting a vehicle for the past 3 weeks and haven’t heard anything else about the car. Signed Kesa Wiggins

I would give them a 5 star until last wk..... This is my second time putting my car in the shop... So now I believe I was sold a lemon.... The process with Rick went smooth.. But I dont think they service these cars!!! Its just enough to get the car of the lot... Which I understand with these Pay here But here lots.... And of course you need to know the car u selling.. He couldn't tell me anything about it... Told me I can just youtube it!!!! I have a 2012 mini coop.. Love my car if I can never drive it... Hopefully this will be the last time putting it in the darn shop.. Over all this place can get 3 stars now... Rick will put u in a car trust and believe... MAKE THAT MONEY RICK!!!!

Excellent buying experience. No haggling, transparent pricing.D’ Marquis Dixon proved himself to be a Friendly honest knowledgeable sales person.

I was in the market for a dependable, affordable, and reliable vehicle that I wouldn’t mind paying for, when I went to US AUTO after seeing Deric’s social media post. It was the best decision that I’ve made this year. I love my new vehicle!!!!! THANKS Y’ALL!!!

Bought a vehicle from D’Marquis a few weeks ago and he was extraordinary to work with. We had a very specific situation and he was able to work with us on all of it. He went above and beyond to make sure we got a vehicle within our budget. He even checked in with us occasionally when we were shopping but couldn't get a vehicle right away. He is an excellent salesman, doesn't push you to buy and doesn't convince you to buy anything you don't want. He listens to your concerns and your wants and goes by that. Unfortunately, with no fault to him, our vehicle started having issues less than a week after we went home with it. He drove two hours to get this vehicle from another location the same day we came in, so this was definitely no fault of his own but more on the other location. We are already having to bring it in for repairs on multiple issues which poses as a big problem for us. EDIT: DO NOT BUY A CAR FROM THIS PLACE. Nothing but issues since we drove it off the lot.

Hello! I want to thank US auto in Marietta and especially the salesman Brandon for going above and beyond on my behalf to make sure I walked away with a vehicle, entering US Auto I was greeted and welcomed to look around at my own past and ask any questions. I’ve been to countless dealerships and had horrible experiences but this customer service at this particular location highlighted my day. Unfortunately I wasn’t able to walk away with a vehicle today, but the great costumer service and multitasking from Brandon giggles multiple clients and maintaining a amazing personality won today so, Thanks again!

It was an overall Great experience. Sales associate Donald (Cadillac don) Wooten was Quick and helpful. Will definitely lett everyone know

DONT DO IT TO YOURSELF ! I’ve had 2 cars from them & BOTH of my cars were faulty ! They had 2 place me in 2 different cars & then tried to place me in a third car, I wanted out of my contract ! This was all before I’ve made my first payments on both cars .. VERY MUCH A HEADACHE BECAUSE THEY DONT COMMUNICATE EFFECTIVELY, they will hang up on you & have a million different departments . Once you buy the car from the dealership, they take your money& don’t want nothing to do with you ! Thank god for a “warranty “

For most of my loan I have made payments months in advance. I fell on hard times. I have five kids one of which has a heart problem. I asked for a deferment and produced what was asked of me. Mrs. Hammond was then not helpful at all. My child missed their doctors appointment because I was left stranded with my kids in a parking lot. Stay away from this company. When you pay in advance months it is ok but when you need help they will leave you stranded with your kids. Jamie Gray

My sales representative, Mr. D’ Marquis “Qui” Dixon, was extremely knowledgeable and motivated in getting me into a vehicle that I wanted. He worked with me and went over my coverage and payment options for my vehicle. I am a second time customer of US Auto Sales. Thank you Qui for all your help today. I will refer you to family and friends. Great car purchasing experience!!! 😊😀🙌🏾

Yayyy I am beyond happy! I want to thank James my salesman he was beyond outstanding! Great customer service and all. I wasn’t rushed through the process I got what I wanted. Low down payment and car notes are not bad! I want to thank each and everyone of you at US AUTO SALES IN MARIETTA GEORGIA.

Overall great service. Everyone was nothing but kind and friendly. I give the sales person Kiara 5 stars. She was kind, patient and knowledgeable from beginning to end. Very sweet young lady and she will go far in the customer service industry....but as far as the dealership goes....don't do it. The cost of what you're paying is not and will not be worth it for the vehicle you purchase. Predatory lending at its finest. I knew signing the documents that I was making a huge mistake based off the finance charge alone but, this is what we do when our back is against the wall right? I'm praying I don't have any issues with the vehicle but while I was sitting there waiting for my insurance, another woman walked in and said she hadn't even made her first payment and something was wrong with the car. That was my first red flag. Again, back against the wall. Lyft and uber were killing me and this was my only option. Get your credit where it needs to be and avoid places like this. The price itself is highway robbery. UPDATE: less than 10 hours after leaving the lot with this car, it stopped accelerating in the middle of HIGHWAY 85 with an 18 wheeler behind me. The vehicle would not speed up past 40 mph and it almost got us f***** killed! We had to coast off at the next exit and into a gas station parking lot where me and my kids sat at 10:30 pm at night; 45 minutes away from home. This dealership is straight selling people lemons! Period! No way around it. How can y’all sleep at night knowing y’all are SCAMMING innocent people out of their hard earned money as difficult as times are in this world right now?! Better yet, how are y’all still in business?! PLEASE don’t reply to me with that same generic reply you give everyone else on this thread because quite frankly, ain’t nothing y’all can say to me! Y’all some scam artists! PERIOD! If you’ve gotten approved or even are thinking about getting a vehicle from here, RUN IN THE OTHER DIRECTION! Less than 24 hours after purchasing I’m writing this review. Take heed!

D'Marquis is an excellent salesman with outstanding customer service!! He will work with you & make sure you are satisfied with your purchase. I had a great experience and I would definitely recommend getting your next vehicle here. Ask for D'Marquis to handle your driving needs!! 😁

Mr. Fred Stewart is a wonderful and informative car sales man! He was very aware, polite and knowledgeable. Thank you. Positive and professional attitude as soon as you walk in or call until you actually purchase a vehicle. Yo your awesome sauce Fred Stewart!

I came car shopping very hesitantly. Ready for an all day journey. D’MARQUIS DIXON took such great care of me! They worked with me within my price range and I ended up with my very first choice on the lot! He even saved me $100/month on my car insurance. Leaving in my new car shortly! Thank you to everyone at this store!

I went to Almost 4 different dealerships , My guy Fred “Ride with Rick” made it easy and possible wish I would’ve ran into him my first go around The whole staff cool genuine people I will recommend many people to come shop.

Man I couldn't have asked for a better car buying experience! My sales rep was absolutely awesome and very helpful. He answered every question I asked and if he didn't know he definitely found out for me! Thank yall for getting me into a car today! Mr. Quis was awesome.

Qui was AMAZING literally worked with me to get the car that I want at an affordable price!!! After all the problems I had with all my past cars I’m am please and comfortable with my decision!!! Ask for Qui when you come to purchase your vehicle!!!

I am a single father with a 15 month old boy, and we came in to get a car, guess what we got one. James The Godfather brown took good care of us. I would highly recommend us auto sales. They made so easy for me having my child with me. Give that man James a raise

Horrible experience, my salesman was okay. However, my issues is with management and customer service very horrible. The car isn't any good. From day 1, it was an issue. (Circumstances changes and they told me they don't care, wow. However, I'll just walk the places I need to go. I return the vehicle today. Will never get my business again. It's about the money for them only, I could not rest at night if I treated someone this way! They hung up in my face 3 times today. I always have my 2 kiddos around so they see, as mom I'm not exaggerating. They are 10 and 17 and today they was like wow mom.

James gave me the best 5 star service anyone could ever ask for at a car dealership! He was able get my beat up car traded in at the best price allowing me to drive away in my NEW car!!! I am more than ecstatic right now!!

Zach helped myself and friend get a car and he was very professional and was able to get us into a nice vehicle. Everyone in the office had a pleasant attitude and great customer service. If I ever needed another vehicle Zach would definitely be my go too!

I wouldn’t advise anyone to purchase a vehicle from here!! There are too many issues to list!! I currently have a lawyer looking into the company and case if anyone else would like to join in its free to you on this massive lawsuit. I have all paperwork and issues and recalls that they were aware of plus I have to recording on my phone from the sales manager when she cut her tape recording off because I was asking questions!

A disaster is the least to say! Sales person was inexperienced, every car I selected she came back with bad news. The manager had no customer care. When I finally found a car he could not print out tag. I guess some car lots run into that problem since they do buy cars in big loads. So had to leave with no car but they did Lyft me home. Next day found a car, manager was in better mood. Went to there location in union city to pick up my car. A week later I found out that my A/C compressor have a leak!! I do have a warranty and car is in shop but the whole experience has been very stressful due to the fact I just got the car!!

I needed a car and Cadillac Don got me in car fast and easy. He is friendly personable and profressional. Go see him today.Mention my name Carolyn Haywood. Tell him I sent you.Get a $200 referral for every new customer.

IF I COULD GIVE ZERO STARS I WOULD. CARS ARE HORRIBLE SAVE YOURSELF THE HEADACHE ,TIME and ,MONEY Customer service is horrible. Warranty program is horrible. Reporting them to the better business. Been waiting 6 months for them to refund me for repairs covered by the warranty I paid for. All they do is push the responsibility back and fourth between us auto and dowc. While I have no car and they still want them payments. All they can do is apologize. Ask to speak to supervisor they send you to voicemail and you will never get a call back. ITS A TRAP TO STEAL YOUR MONEY. STAY AWAY THE NEGATIVE REVIEWS ARE REAL. Wish I would have listened to the reviews. As my grandma use to say a hard head carry a sore butt.

This place is a rip off!!! Take your money and save the headache My car has been in the shop since April due to the engine going out within just a year of me purchasing the vehicle although us auto warranty department agreed to pay for the engine it’s been 3 months and my car is still isn’t fixed and it’s still in the shop I can’t get in contact with nobody that can help me their customer service department is terrible AND THEY STILL WANT ME TO PAY A CAR NOTE ON A CAR THAT I DONT EVEN HAVE IN MY POSSESSION WHEN ITS THEIR FAULT WHEN IM ALREADY PAYING THOUSANDS ON RENTALS THIS PLACE IS A JOKE PLEASE DO NOT PURCHASE FROM THI DEALERSHIP

What an excellent dealership with a very knowledgeable staff…. If you’re in a pinch and you need a great deal go over and see those guys TODAY!!!!!!

Marquis helped me today he went above and beyond to get me in a vehicle very friendly made me feel at home I have had many car buying experience but I just wanted to say this was one of the best highly recommend

I rated 5-Stars solely on the gentleman I had the pleasure to work with. The whole team and energy of the establishment was quite excellent! However, my gut kept telling me DONT DO IT TO YOURSELF! Seeing how my decision was strongly on impulsiveness and Instant gratification. I am now in a situation no one would want to be in. Story time: I am now undergoing this company finance program. I put some shmoney down, test drive said vehicle and drove off the lot same day. Thought that was odd then again I had transportation. 5 days later not including weekends and holidays. The vehicle starting stalling while driving. Holy Camoli! Take the vehicle back began there exchange Progam. Bomb find a decent vehicle test drive, gut kept telling something ain’t rite. I even was able to let my mechanic meet me and look at the vehicle. He runs the codes we drive the vehicle and told me I was good. Ok cool finish paperwork drive off the lot with my new used exchange vehicle. Go home park vehicle about 4 hours later something told me start the vehicle up. POW! The engine light is on less then 24 hours. I’m livid! Calls customer service 5 times the next day. Can’t get through a static sound was happening while talking with customer. So then next day 48 hours later I finally talk to a representative. They tell me I gotta go through warranty blah blah blah! I speak with the warranty department and the lady was so empathetic bout my situation she transfers me back to customer service to see if there was anything else they could do about the unfortunate experience I was dealing with. Customer service lady kept saying the same thing. Moral of the story looks can be deceiving let alone this company corporate side is TRASH! Throw the whole corporate away! Let me reiterate THE DEALER THAT I WORK WITH WAS AMAZING! HE DID EVERYTHING HE COULD TO PLACE ME IN A VEHICLE. It’s the part where they (AS IN CORPORATE) puts vulnerable individuals in vehicle that needs to be repaired prior to driving off the lot for me! Now let me keep it 100! I got the most basic (BASE) vehicle with a budget less the $500. Hypothetically if I was to give this company the benefit of the doubt! Perhaps if I got a luxury vehicle with a higher down payment. There’s a thin possibility my story would be different. WOULD OF SHOULD OF COULD OF! Bottom line I wouldn’t recommend if your in a situation and you trying to get from above in the society we live in today -KJ Jigga

I wish I could rate my experience 0 stars. I was connected with Fred who never called me back. Later I was connected with Brandon. We are now on day 3 no return call no follow up. This was the worst sales experience I have ever experienced.

CAME in here and not even 15 minutes I was looking at a vehicle! their selection of cars on top of their financing options are INCREDIBLE! my agent was Marquise Dixon at the Cobb Parkway location. He is very straight to the point and the whole process was less than 3 hours! Would DEF buy from them again!

Fred "Ride with Rick" Stewart!!!!! Such an amazing experience! Just moved here from Vegas and got the run around from so many dealerships... Fred went above and beyond to help us drive off the lot THAT DAY WITH A CAT WE LOVE! Thank you US Auto Sales!!!!!

Kiara and Ron were amazing! I called and told them the vehicle I wanted and I was driving home a couple of hours later. I think it took more time to get my insurance than the car!! Loved everything about the experience. Thank you so much!!

They sold me a lemon and I ended up having to take legal action. Do not purchase a vehicle from this company!

Manager had an awful attitude. Broken repair promises. Even with appointment, waited over hour and he had Noone at his desk. Every other sales person responded to a call with :please hold" or "with a customer will call you back", not this guy, he talked on the phone as if I was NOT sitting at his desk discussing a sale. Horrible customer experience

These are some of the most shady and outright lying, unprofessional people I have ever seen. They play mind games to get you in the office and attempt to push a automobile on you that you don't want. My husband and I drove 4 hours to purchase a car that was online. James Brown scheduled the appointment and knew we was coming from a distance and when we got there we was told the car was sold. I won't ever in my life again deal with them and I wouldn't advise you to either. If I could give them a hundred zeros I would.

Had an amazing experience with Fred!! The brother really knows his job and does it well, salute to us auto sales..

Horrible place to buy a vehicle I purchased my car later on found out there was all types of mechanical issues my car has been super glued back together essentially and the customer service is horrible if u ever have to call in.. worst company by far I e ever worked with. If you haven’t bought from them don’t!! Save yourself the money and the stress

Purchased a Nissan Versa 2018 a couple months back. Haven’t been disappointed yet. They are also lenient as far as payment goes once you’re done with deferred payments. But, they will shut your car off if you miss payment after the 4 day grace period. Keep up with your payments and you’ll be fine. My sales rep was James Brown. Shoutout to you.

I sent a referral in on 1/13 to purchase a vehicle, which they did. I was told the process to receive a referral check in hand took no longer than 3 weeks. It is now going on 5 weeks and still no check or answers. I have been told it was mailed on 2/1. I live one county north of this location. That is almost 2 weeks. I was told to check with the post office to see if they were holding mail. I have lived ar the same address for 5 years and have no issues. They are not holding anything. I have left 2 messages for their location manager with no return call. I am getting ready to purchase 2 new vehicles in the next month and I assure you if it is this difficult to get a $200 referral check they will NEVER profit from my business again. Update: the original car that was purchased in December had the referral taken by someone that works their online help feature. The sale rep I was sending people to worked it out, I thought, and a car was sold on 1/13 and the referral began process. Again I was told UP TO three weeks. I followed up twice after the 3 weeks to hear "the check was mailed on 2/1". It is now 3 weeks later and I am one county away and still no check. I followed up this week with the sales rep and now there is a glitch in the system and all checks are delayed. So it has been 6 weeks and nothing. That is double the max allowed time for $200. Do they even exist? I received a response on this review asking me to provide more information. Honestly at this point I feel like you should get with the sales rep that made the commission and have him provide you with everything because he has all my paperwork and sold the car. This is a horrible way to do business.

I have been with US Auto for 3.5 years. I wasn’t able get the car I wanted when I first applied. But I indeed got a better vehicle. Just the other day, I was able to trade my vehicle in and I purchased the same vehicle that I wanted when I first visited the dealership in 2016. My salesman Demetri Miller in Marietta was amazing. It took me nearly 4 months to make up my mind for me to trade. He knew by all of our previous conversations that I wanted to trade. His phone calls were consistent and they were worth it. Thanks US Auto and Demetri!!!!!!!

Fred was awesome, he really was great to work with! When you visit US Auto Sales he is the one you want to work with, hands down!!! Found the perfect vehicle to fit our family!! Thanks Fred!!

D’Marquis was literally the sweetest most kind and patient person I’ve ever met. I didn’t even have to leave my home and 85% of the work was already done for me. He was patient and attentive yet informative and efficient . The whole staff was very polite and accommodating as well, everyone definitely lended a hand in making sure we left with something comfortable and cute ! Thanks guys!

My overall experience from this location was great. I First purchased a 2015 Hyundai Sonata With 52 thousands more back in 2015. Great car no issues. Last week I was looking to trade my car in for a Suv and Clifton Stephenson was absolutely great with getting me in the type of SUV I was looking for.. He was determined to get the sale done, it took us a week to get all things settled. The customer service at this location is great and all employees are respectful and there passion for customer service is impeccable. Clifton, thank you for all you Hard work and dedication to getting the sale complete. We truly appreciate it.. Us Auto Sales Marietta employees, keep up the Great work. Have a Great New Year!