United Acceptance, Inc. Lake Park Dr, Smyrna

Can’t get a lien release because they are closed and can’t get it from the state because they show them as active. All phone numbers are disconnected. So unprofessional.

This company is an absolute disgrace in my eyes. So on Friday 21, 2020 @ approximately 3:13am this company without prior notice repossessed my boyfriends car because of 2 missed payments. Like seriously two months is nothing compared to the amount of time this company has let other people miss payments for 10 months with no intentions of paying them ( I've learned this info from a bit of investigating). We are in the middle of a pandemic and this company does not have enough empathy to understand that he has been in and out of work do to COVID 19. To continue, this company refused the online payments to satisfy the missed payments by cancelling the payments. What type of business etiquette are they practicing in this office where they are unwilling to accept a payment to satisfy the delinquency? I have never heard of a company turn away a payment because they would prefer to have a larger lump sum of a payment. Also, they denied him the opportunity to refinance the loan and apply the tow fees (that they initiated because they couldn't wait until next Wednesday from today, but can let others be late for 10 months) towards the balance which would have satisfy the recovery for the unnecessary repossession. He was only provided two choices: (1) Pay the $1200 odd dollars or (2) pay $800 now and the rest next Wednesday August 26th. Like come on, living on a bi-weekly pay schedule they need to understand that amount of money is not quick to come by. Their business tactics are very sketchy because they are out to get any additional money that they can get out of innocent people. This is not recomendable company for loans in the state of Georgia. When all that they do to people catches up to them they're going to wish they had to have treated people with more respect and empathy like some of the other good companies that I have affiliated with that waited on people to catch up on their loans or whatnot. It's like they barely gave him a chance to get the money to them before they just repossessed the car without notice ( well let me clarify, the notice came today which means no prior notice in other words). To the people at United Acceptance, you reap what you sow; it doesn't bother you to treat people and do people any kind of way until it's yours and your family's turn to experience what you've done to others. Hopefully I have included everything; hope you all have a great day sitting in that office doing dirt.

Original loan from BHPH lot sold to them after a year of timely payments. Had United for about 6 months, made all of my payments, then traded my car into another dealership. New dealer paid off United and that’s that. I had a late payment here and there with them and no issues. They weren’t spectacular but didn’t bother me.

i wish i could give this negative stars. I was told by the lot i got my car from that this company could offer me more credit wise than they could, so being young and not having the best credit i jumped at the opportunity. I literally just switched all my information over to this company for my car loan THIS WEEK and it has been an issue ever since.. I never got a welcome packet that they told me i was getting in the mail before i started using them to know what i was getting myself into, they also told me previously my rates and interest would NOT go up... and they did not, But they sure do make sure to tack on that extra $5 processing fee if you pay any other way than by mail. I called this morning at 9:30 am and JUST got off the phone with them at 10:40.. I called because when i paid a payment on Wednesday they didn't give me an authorization code, which they said they'd send me over text message.... So I've been on hold for over an hour TWO different times, one time she answered the phone asked who she was speaking to and hung up on me.. so i had to call again and wait for another 30 minutes just for them to tell me that they didn't have an authorization number to give me..they never seem like they know what they're doing, honestly i wish i never would have switched over to them.. if i could reverse it i would.. very inconvenient.

Well they are fine with me, usually when i call i just tell them this is the "amount" i want to pay and that is pretty much a done deal. I like a few others was getting a vehicle from a "buy here pay here" type of place and same speech of they will report to the credit folks... Make sure you check all 3 credit agencies, it takes a while for others to catch up... I honestly have not checked my credit score since a few months after being switched over to UA however i am not to worried about it, i only have about 7 more months until my car is paid off....

Just had my car loan switched to them (without my knowledge) and so far it's been non stop daily calls from them saying they needed to verify my information. I verified everything and they're still calling me on a daily basis! I just ignore them now but for starting off I'm not happy with them.

Always calling you 24/7 threatens to repo even if you are just days late on payments. I never went a full month of being late but rent is due the 1st and car payment was the 3rd so I would pay one week late and they wouldn't move my payment date. Very unprofessional staff thank god I moved because they went to my old address to repo a car after they sold my loan to a new agency and when I call to talk to them all they do is ask for my new address over and over and I'm just telling them that they have no rights to MY car because THEY SOLD THE LOAN. Get out if you can !!!!!

The only reason I even give it one star is because you have to in order to rate. I will never do business with these people again nor will I reccomend them to anybody. I had a vehicle financed through them that was repossessed because of hard times. I got the vehicle back the next day and paid in full. That was in 2016. These people report me as delinquent every month as of right now. That is not acceptable, showing 90 days late like I still owe them money that they are not getting every month. Not a satisfied customer.

Every since they purchased my car loan its been a problem. First they got my payment due dates wrong then they call me everyday harrassing me for more money. So rude and unprofessional making threats of repossesing my car. They lose payments and try to charge additional late fees. Such a scam! I have all my receipts and confirmation numbers and yet they still want more. I hired an attorney because dealing with them is extremely difficult.

My car note was sold to them they jacked up my payment lied about a lot of stuff then sold me off to American credit acceptance who are also crooks didn’t even give me a chance or even work with me. They stole the vehicle back cleaned out almost everything and will not give my ALL my personal property. DO NOT TRUST ETHER COMPANY!!!!

Been getting call after call from these people (not answering because I have no idea who they are) and they finally leave a voicemail today so I called back. They told me they were United Acceptance and continued on until I stopped her and asked why she was calling me and what type of services they provide. She told me they're taking over my car loan (which I had no knowledge about what so ever from the dealer) and so I told her I needed more information... She literally told me I get no information until I verified personal information AND agreed to the contract. So I ask what the contract is. She again told me she needed my information first. SCAM!!!! NO THANKS LADY! YOU CANT EVEN TELL ME THE SERVICES YOU PROVIDE OR IF THERES A APR OR ANYTHING. Very poor customer service.