United Consumers Credit Union East 23rd St, Independence

We have been members at this Credit Union for over 25 years. My husband's company banks here as has its many employees over the years. A few weeks ago my husband stress levels were through the roof and so he just kind of detached from everything including our accounts but wasn't really concerned with our accounts because he knew we had overdraft protection. BE WARNED overdraft protection and transfers you make from your savings account are connected and you will lose money. That's what happened to us to the tune of $200. Now I realize that customer service isn't what it used to be(which is sad) but I now know that neither is customer loyalty. I contacted this bank about my $200 in fees and spoke with Monica and she could have cared less that I was out this $200 for accessing my OWN money. Federal guidelines changed in 2020 allowing consumers to withdrawl money from their savings accounts more than 6 times in a month but now banks have the right to charge you fees for going over the 6 number limit. Were we as loyal customers informed of this? Were we as loyal customers told that their so called overdraft protection included this 6 number limit? NO WE WEREN'T. I had hoped that due to the state of our economy and our loyalty that I could get some of those charges reversed when I called this bank, but was only treated like I was just some pathetic loser looking for a handout. TO REITERATE I WAS CHARGED $200 FOR ACCESSING MY OWN MONEY. Because of this we will be closing our accounts with UNITED CONSUMERS CREDIT UNION IN INDEPENDENCE and so will my husband's employer and all of their past and present employees. It's time to take a stand for all Consumers and fight for a change. This bank could care less about their customers and I for one feel like I just got robbed.

Don't use this bank. My mom died and they were rude and hung up phone on me and held on to her money like they owned it. They released it to only one sibling without the other when both were in charge of estate. This bank is to big for their britches. I am seeking a atteroney for this. Rude obnoxious behavior!!! Any bank in Missouri can do better then this one. No manners or sympathy for your loss. They straight up are mean, cruel!

I wouldnt trust this bank. They allowed an OBVIOUS Fake check I mean like really bad completely obvious fake to be accepted through there bank, a bank I don't have an account with, And they allowed the check to be processed through to my bank. That's either negligence or collusion. If you bank with them beware they are either knowing allowing fraud yo happen. Or there staff isn't knowledgeable or trained to stop simple fraud. When I called to contact there fraud office no one was there. I called again and was told they weren't available. Don't trust them them your money.

Got an excellent rate as a first time buyer on my car loan, with my limited credit history on file they were able to give me a loan under 5% with no co-applicant.. The next best option I was able to find was in the 12% range!! Online payments have been easy to manage and they have always been cordial and professional to deal with.

I love the place. Everything was made so easy. Much better than dealing with my bank.

I have banked with UCCU since 1989 and have always appreciated their kindness and services.

An awesome place to do busy. The staff is always friendly and willing to assist. Great rate on auto loans and they are offering a promotion of a $100.00 cash back for every 10,000 financed, That's free money! I suggest that you check it out!

Stephanie called to let me know that my debit card was returned to their office due to an incorrect address. She was very kind and helpful and is mailing it to my correct address. I’m new to UCCU yet loving it already!😀

Poor security. Went to deposit a check and they put it in the wrong account and then blamed me since they misread the number. I have an idea, maybe verify my name is on the account. Cheryl was very rude, I never recieved an apology for the matter.

This bank has been a wonderful place to call home, we have been banking here for over 20 years and could not ask for better service, rates its like they are family!

I’d be Much happier if I didn’t hear this government run establishment was so unprofessional as to have one of the middle aged staffed comment so much on how “cute” my Fiancé was to the degree it made him uncomfortable. He went to the bank to deposit a check, not be harassed. A blonde haired Older women would not stop commenting on his looks and was discussing inappropriate topics such as what “buns” were considered to be with a coworker while asking his opinion on the matter. Even the other worker playfully said to her “oh stop flirting”. I was so appalled and disgusted When heard this, thankfully at least he was respectful enough to tell her she needed to stop and let me know as well. This is ridiculous of a bank to act so unprofessionally, makes us not want to visit again.