Union Savings Bank W Dublin Granville Rd, Columbus

If you're looking to buy or refinance a home, call Matt Sarich of Union Savings Bank - he will get your transaction completed in record time! Matt helped me purchase my current home last year, and then I refinanced recently to take advantage of the current low rates. Both of my transactions were quick and easy. I am so thankful that I met Matt.

I refinanced my mortgage with Aaron Pettrey, and was pleased with the experience. Aaron was very thorough and patient in answering questions. He responded promptly to calls and emails. He helped me understand the process, and explained clearly what the costs would be. I was pleasantly surprised by the speed and easy of the entire transaction.

Worked with Matt Sarich to refinance. Was told that it should be 45 days. After 3 months, deal has not closed and all communication on his end has stopped. We agreed to a 30 fix @ 3.5% and at point where deal should be done, he wants to move me into ARM at higher rate(?). Stay away from this bank. They lack trust and integrity. If you can't do a deal because, then say so. Tied up too much time, money, and energy. Don't make the same mistake I did. Not good people to work with

We refinanced our home mortgage with USBank, and I REGRET it!! I was patient when the initial process was slow because we were in the middle of the pandemic, but that should have been my first warning! After the work was finally done (it took about 3 months), then we were sent to a title agency that was not very professional (I had to ask the man working with us in a small enclosed room to put on a mask) and THEN they neglected to cut a check for our homeowners insurance, that I ended up having to pay AGAIN to keep our policy from being dropped. (Nationwide insurance, however, was great as we dealt with this issue.) THEN USBank did not pay our property tax and we had to call THEM and the city auditor to make sure they took care of what should be a BASIC part of the process when you refinance a loan. THEN our payment book was sent to us WEEKS after our first payment was due and we had to call and deal with late fees. THEN the amount we owed changed and again the payment book was weeks late. We paid the additional amount on February 25th, they did not apply the payment to our loan until March 23rd after we called twice to get it handled. THEN we continued to receive 3 additional notices so I called back on March 26th just to confirm that everything cleared, to have the pleasure of talking to the most miserable customer service person I have ever spoken to, who basically called me a liar (I would assume he was in Cincinnati based on the 513 area code). THIS HAS BEEN A DISASTER! I have bought a new home and or refinanced one 6 times in my life and have NEVER had issues like this! BEWARE... do not use USBANK for a home mortgage loan!

We worked with Jan Michael Gintz to refi our mortgage in March 2020. Jan was wonderful to work with! He explained everything clearly and in detail and answered all of our questions timely. Jan was honest and upfront about everything and we never felt pressured to move forward. He made the process easy for us. Highly recommended and we will use him again in the future!

My husband and I worked with Aaron Pettrey on the purchase of our first home. I cannot say enough wonderful things about Aaron and our experience. He was professional, the process was incredibly smooth, and he was in constant communication. He communicated with both my husband and I answering every single question; my realtor even said the level of communication was top notch. I look forward to working with him in the future and highly recommend!

I’d give it a zero star if possible. I worked with them 5+ years ago to purchase my home and it was great. Then in June 2020 I started a refinance process. I was patient in the whole process but I was delayed, lied to many many times, and given the runaround. When I finally threatened to go elsewhere 9 months later (yes, I waited that long) they finally got things moving and we closed 10 months after I submitted my information (with excellent credit). Don’t walk away from here, run away.

FIND ANOTHER BANK!!!! We worked with Marc S. (SVP) to refinance our home. We provided all of our documentation and were approved for financing back in April. The last correspondence was in July from Marc that Vicki would be in touch to schedule our closing. We waited and waited but did not hear back. I started calling and leaving email messages but Marc would not get back to us after multiple attempts. I finally went over his head and reached out to his supervisor in Oct. 2020. It was then that Marc wrote back to me and said he emailed us in July but never heard back so he figured we did not want to move forward. There was no explanation as to why he had ghosted us for months and was completely unresponsive. I responded to his email in Oct. and said we still wanted to close and NO RESPONSE again. I can appreciate that the banking industry is busy with the low interest rates but this poor customer service is unacceptable and unprofessional!

Had a wonderful experience when refinancing my home loan. Senior loan officer Sandi Montgomery was a pleasure to work with from beginning to end. She was extremely competent and kept us very informed throughout the entire process. Highly recommend her services!!

Rich was great to work with. He was very straightforward and honest. We considered several other options but each person was more interested in closing the deal with us. Rich took his time, explained the best approach to our refinance and got us a fantastic rate. We will be back again. Thanks Rich....

Matt Thomason handled my refinance application and did an excellent job of keeping me in the loop at all times and resolving my concerns quickly and completely. My wife is disabled and when I requested that the closing be at our home, I was told by "Vicki" that such was not possible. Matt called the title company and the closing at our home was completed in 24 hours. Great service!