Umpqua Bank E 10th St, Medford

Rob Underwood, we apologize for the incorrect hours listed. We appreciate you bringing this to our attention and have forwarded this to the appropriate individuals, for review.

Hello Taryn, We’re very sorry to hear about the experience you had at our Medford locations regarding posted store hours. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. We are truly sorry if you didn’t get the chance to experience that for yourself. At Umpqua Bank, we continue to take every precaution to keep our customers and associates healthy while we work within quickly changing local guidelines around reopening. Many of our stores will continue to require appointment scheduling for lobby visits while no appointment is required at drive-up locations. To schedule an appointment, you may contact your local store at 541-773-6661 or utilize the link below to schedule either a 10-minute teller appointment or 30-minute lobby appointment as needed. https://outlook.office365.com/owa/calendar/[email protected]/bookings/ Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them Your feedback regarding posted store hours has been forwarded to the appropriate individuals to review.

Hi Davena, We’re very sorry to hear about the experience you had at our Medford location. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. If there is anything at all we can do to rectify the situation for you, please do not hesitate to let us know.

Hello Jim, We want you to know we value the time of our customers and are working diligently toward a resolution for our recent wait times. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them. Your feedback has been forwarded to the appropriate individuals to review.

Hi Michaela G., thank you for taking the time to leave a review. We’d like to hear more about your experience to address any concerns you may have and see how we can improve. Please consider reaching out at https://www.umpquabank.com/contact-us/. Have a great rest of your day!

Thanks for the review, Lahna!