Umpqua Bank Sw Columbia St, Portland

It's 2022 and I cannot create an online account because their tech systems are basically a huge collection of cat hairballs smashed together with dog slobber. Site says it can't find my information, when it's there. Also says my phone number is one I don't recognize. Oh yeah. It's an hour wait to get to talk to someone on the phone. The callback system is terrible, too. Data engineering is not hard, Umpqua. Just requires people to not do dumb things.

Today we find ourselves inundated with email. Unfortunately sometimes the important stuff gets lost in the confusion of the mass of junk we receive. This is what happened to my son regarding his request for a waiver of required health insurance while attending PSU. He has insurance through our family plan but PSU had decided that our deductible was not to their liking and if he didn't have $660 in a HSA they were going to charge us $890 + $200 in late fees for an insurance policy that he would likely never use. Because their billing system is so lacking, they do not provide information related to bills due until the day they are due. Meaning I received an email from PSU today saying the bill was due today. Surely there is a better way to do things.... Regardless, the lost email to our son said that if he had a HSA with $660 deposited they would do him and us the favor of waiving the insurance requirement. In comes our knight in shining armor Kyle Canifax, who helped us get the account established just in the nick of time with a smile and good humor! Thank you Kyle you are a gem! Thank you also to all the staff at Umpqua that greeted us with a smile and helped us connect with Kyle. You were all great!

Building has rude security, who will get aggressive with you over your dog without ever asking if it is a service animal. Felt very threatening and unsafe, so I left. Parking is also a nightmare. There's nothing in here worth visiting.

I wish every organization had someone on staff as great as Kyle Canifax. He is fantastic. Thank you!

Ben Clark helped me and provided excellent customer service.

Worst bank in the world they literally stole $200 from me and refused to give me back my money talk about thieves.

Umpqua Bank phone customer service department is unable to provide basic contact information like a mailing address or fax number. I sat on hold for 20 minutes getting bounced around waiting to get this basic contact information and never got it. Pathetic.

Refinanced through Umpqua to get away from the 'Big Banks' and Wells Fargo in specific. Very pleased with the customer service and process.

Impossible parking due to massive construction in the area circled the block for 20 minutes trying to get into the bank but gave up. Not worth the time or effort.